Newcomer

Question

Adding an Admin

Forum|Forum|4 years ago
September 22, 2022
5 replies
1551 views

We have a Zoom account for our Toastmasters Club. I want to give admin access to two of the club officers, in addition to me having it. I have added them as users, but am not clear if they now have admin access. Since I will not be at every meeting due to travel, I want to make certain at least two people at the meeting can run the meeting and have full access. The support desk it not clear on that. Anyone else run into this? We have a Basic account as a non-profit.

ccameron

Community Champion | Employee

@Toastie362,

To verify a user's role, go to User Management > Users > search the individual's name > under "Role" you'll see if they're an admin or a normal member. Photo attached.

To make a regular member into an admin, you'll follow the the steps below:

Sign in to the Zoom web portal as the account owner or user with the privilege to edit account settings.
In the navigation menu, click User Management then Users.
Select the check box to the left of the users that you want to assign a role.
Click the Change Role button.
This displays the Change Role dialog.
Choose the name of the role to which you want to add users.
Click the Save button to return to the Users page.

To clarify, an admin will have permission to make account changes but doesn't make them an automatic host or co-host of meetings.

To give somebody else an ability to start and run a meeting when you aren't there, you'll want to make them an alternative host. Steps for that are below. This will require both users to be on a paid license

https://support.zoom.us/hc/en-us/articles/208220166-Designating-an-alternative-host

If this answers your question, please accept as solution.

L

lifeisgreat1093

Newcomer

I don't see any of that

T

Tulia

Newcomer

Hi there, I have a paid version of zoom, however I'm not listed as the admin of the account, and I can't change it either.

Please advise

Thanks

T

P

Prudhvee Raj

New Member

Hi Team my user is not getting admin access can you please help me in this

ExpertswhoJohn

Community Super Champion | Customer

hi all,

There are a number of different questions here.
If you have a paid account with one user, then only that user can create and run meetings.
You can not have any more admins without buying more licences, but other poeple can join the meeting and be made cohosts for that meeting.
If you let somebody other than the main account holder start the meeting, they will be subject to the 40 min limit.
So the main account holder could be late, but would need to join to take over.

To start with there is only one admin account holder.
They are the one paying for the licences and will have advanced settings on their zoom.us menu.
https://click.zoom.com/zoomtopia-on-the-road/2026/amer/tech-connect#

They can create accounts for users and allocate licences.
They can give admin access to others on the accounts if a large organisation.

But you have to start with the admin user who owns the account.

All the best

John

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