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MrWalters
Explorer
Explorer
January 21, 2022
Question

Virtual Background is Grayed out on my Macbook Pro

Virtual Background on my Macbook pro is Grayed Out, Ive downloaded the lastest version and its turned on in the account online, its still grayed out.  

 Help: waynewalters  at g

    3 replies

    ZoomTestKitchen
    Specialist
    Specialist
    January 21, 2022

    This is commonly because your computer doesn't meet the prerequisites to support virtual backgrounds. Here is a link to a document that provides the list of prerequisites.

    https://support.zoom.us/hc/en-us/articles/360043484511-Zoom-Virtual-Background-system-requirements


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    MrWalters
    Explorer
    MrWaltersAuthor
    Explorer
    January 23, 2022

    My MacBook means and beyond suggested system requirements.

    MacBook Pro 2015, 2.7 Ghz duo-core is, 8GB memory. Big Sur 11.4 system

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    Newcomer
    January 15, 2025

    Hello @MrWalters ,

     

    Did you ever get this fixed?

     

    I have a user with an M2 machine facing this exact issue. Thanks. 

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