Products

I would like to have the functionality to remove "Zoom Phone Entities" list from view. We do not use it and it is cluttering up the screen.  Additionally, For system wide contacts settings, Please make each item for this option toggleable. "List all Zoom Phone Entities (Call Queue, Shared Line Group, Auto Receptionist) under ‘All Contacts’" We want more control over what our users see. They get confused/overwhelmed when they see 10 contact list and half of them are empty or used for call routing purposes but we cannot turn them off. 

Zoom on Android tablets has disabled the option to share only a single screen; instead, I am required to share the entire screen. Please, help me

During sessions, the assigned Co-Host has been unable to share music (using Itunes or any other app), without sharing their screen (selecting the Itunes window, etc). This occurs both when the Host is screen sharing and when they are not. We followed all steps through Advanced sharing options, etc. The latest post from 2022 says this was not an option, but looking for an update. The Co-Host only has a Basic account, if that matters.Thanks!

I really hope someone can help me. I need to show that I tried to enter a meeting but that I sat in the waiting room the whole time. Is there any way to see this in my own zoom records? Can the host see it in theirs? I don't think this is a meeting ID with invited participants, just a general shared link. It is critical that I have some sort of documentation. Can anyone suggest anything, please?

Hello,When I use Zoom for any meeting (joining others or making my own), my video is EXTREMELY delayed - by at least 3-4 seconds. People seem to be hearing my audio OK. This is on my PC, but there is also a delay when using it on my phone.Things I have tried:- uninstalling and reinstalling the latest version of Zoom (6.1.6)- taking off all the "touch up" filters and settings, and turning of blur background- using different devices (but I really just need it to work smoothly on my PC)- unplugging my webcam (the webcam works fine and other things like google meet and facebook messenger have great video quality and my voice and image are aligned! it's just when using Zoom) I did not always have this problem - a few years ago I was taking online classes through Zoom and it was all properly aligned! This is the same computer as then.Please help! I need to use Zoom for work now!!

In the Outlook Mobile App on Android devices, the onetap mobile link does not work correctly. It does not parse the full link including the passcode of the meeting so when a user clicks on it, it is still prompting them to enter the passcode. Is this a known issue with the Outlook Mobile app on Android? The onetap link works fine with Outlook app on iOS.

Does anyone know how many referral sources you can track with Zoom Events. With 'normal' Zoom Webinars,  source tracking allows you to see where your registrants are coming from. You can create unique source tracking links for each type of medium you use to invite attendees. You can add up to 50 source tracking links. The question is, how many source-tracking links can you have in Zoom EVENTS.

I can't open my  save recording 

I just instructed our employees to enable data retention for cloud recordings if they do not need to keep them indefinitely. Many people have enabled it and set their retention period to 30 days, but they still have recordings in the cloud that are more than 30 days old. How often are recordings deleted that exceed the retention period? Is it every 24 hours or something? Thanks!

Hi! Just today I was showing someone how to pause screen sharing. However, when I paused, people still saw the screen I was sharing. What am I doing wrong? Does it only work with an application like PowerPoint or Word?Thanks,Laura

Hello! I am super satisfied with work of an AI Companion BUT, only if it works... I just had several situation with AI Companion just didn't work even if I have him turned on manually and I have an option to automatically be turned on on every meeting. Please advise me when this issue will be solved because I am working with my clients and I NEED to have the summaries to bring them value. Right now I am considering to change the meeting software to Google Meet (because for me it's free) and buy an external notetaker. HELP! 🙂

Using Zoom on Win 11.Is there a way for Annotations to be enabled for all participants by default, but then during the meeting, the co-host can disable Annotations for all except a chosen participant? The chosen participant is not sharing their screen (and we are not using the Whiteboard), the screen is shared by the Host.All information so far details that the Host can do this, but when the co-host goes the the "More" there is no option to disable Annotations. Thanks 

I am host, with mac, pro zoom account with all automatically recording meetingsYesterday meeting with the team as part of training material did not record - just vanished. I download all the daily meetings end of day and all other meetings were there (cloud recordings) apart of this one . Checked the trash, asked the team if they seen recorded meeting, just to confirm if I pressed stop recording by accident - they all confirmed it was recorded as they accepted the message on entryChecked in my mac docs and downloads, and zoom files.Just vanished - cant find anywhere Can you please help

I wanted to record a meeting/podcast where each speaker is recorded on a separate track. Before the meeting, I went to Settings - Recording - "Record a separate audio file of each participant" but when I go to access my recording in the cloud I can only find audio recorded combined on one file. Why is this? Is there an error? Thanks,Joe

Problem description:I am the organizer of Zoom meetings and use the web interface. I usually have no issues accessing meeting summaries, but the summary for a specific day won’t open.I can see it in the list, but the arrow button to open it doesn’t work.Summaries for other days open without any problems.I’ve tried using different browsers (Chrome, Edge) and reloading the page, but the issue persists.I also tried accessing it from another device and through the Zoom app, but the problem remains only for this particular summary.There’s no option to download the data or bypass the issue in the Reports section.Are there any known reasons or solutions for this issue?Additional information:Account level: Licensed versionOperating system and browsers used:Windows 10 pro, Chrome 131.0.6778.70Date and time of the meeting: Nov 2

Hi, I'm probably having a 50% success rate with AI companion actually generating a meeting summary. I get this message:  I apologize, we are unable to generate what you need because the input provided does not contain sufficient information. Please check whether the input is too brief or unclear. Meetings are 30 minutes. Very clear action items in the meeting. Typically these meetings are me and one other person. All my settings are set properly (cloud recordings, generate meeting summary, ai companion on from the start, etc.). Any idea what's going on? My next step is to get a different AI notetaker but would rather not pay for another tool. 

How do i increase my SMS daily limit to unlimited ?

Recently, my system got an upgrade from 22.04 to 24.04. Since then, Zoom can't output audio to my Jabra Speak 510. * Music players, browsers, spotify can use the Jabra sucessfully. Not a general hardware support problem.* Zoom can use the built-in speakers of the laptop successfully. Not a general audio problem with Zoom. Since 24.04 (Noble Numbat), Pipewire is used as the audio backend system. So, I already played around with some settings here. The Zoom client for Linux seems to use PulseAudio which Pipewire supports with a compatibility layer (package pipewire-pulse). This is installed. Has anybody faced something like this and has any pointers?

Hi all -- our users are complaining that at least in the latest iOS app version, they can no longer see who accepted a call in a call queue. We used to see a call was answered by a specific user, like "Accepted by Mike for [Queue]", now it just says "Accepted by others for [Queue Name]". Is there a way to get the old behavior back, or a setting we can toggle? Here's what we currently see: Here was the great behavior earlier:   

I am no longer able to share my sound if I attempt to share a screen.  The checkbox option to "share sound" is simply grayed out and unavailable.  As is the option to "Optimize Video" as well.  It is happening on three of my machines that are all on the same version Mac - 5.11.9 (10046) Monterey OS 12.1

Our Zoom Phone system has become live today after our numbers ported over from previous user. Everything is working fine, the IVR is in place with our options sending calls to the relevant destination. However, at the end of our recorded IVR message - a new message has appeared stating 'if you know the extension number of the person select now or press 0 to speak with an operator. This is not something we want/need - how do I turn it off... have been trying to find an option for it. Any ideas?

Virtual backgrounds in Zoom web app stopped working since a few days ago. First there was a brief error message of virtual backgrounds not being able to start then no more warnings. Simply the option virtual backgrounds is not available anymore. 

Problem: I set up a meeting and sent out invites.  I went to the meetings page and copies another invitation.  Discovered later that I had two links.  One went to the meeting one went to a note that the host had another meeting going.  What did I do wrong? 

 I deleted meeting and webinar from zoom but when i tried recovering the deleted meetings/webinars i could only recover meetings and on webinar recovery it shows  following error:data: {code:30001, message: 'Meeting is not found or expired'}i am using api provided by the zoom

I will be submitting feedback , as requested by support, but just to check with the community a more efficient process for targeted holidays. We have multiple Queues and Shared Lines; they have different messages and processes for the out of hours overflow.  I only want certain queues / shared lines to close during a bank holiday, not the whole site.  If I try to use the holidays hour setting, targeted, I can set a date & time window, but there's not an option to just affect the hours, I don't want to play a default message etc, I just want to have the existing overflow per queue / shared line in place. So we are manually unticking the days on each queue currently to close them on bank holidays, then we need to remember to tick the days back on. Does anyone have a more efficient way in mind, please?