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Help !!!   I failed to End Meeting after completing a one hour difficult presentation that I was recording on Zoom.   Is there any way to convert this to .MP4 file now.   It shows up in the Document \ Zoom folder local drive;  but the file name shows only "double_click_to_convert_02.zoom"

Dear Zoom Support: Last month, my Pro license expired. Previously, at the end of each meeting, a survey I had prepared for participants would appear automatically. I remember being able to view the responses directly within the Zoom interface, under the "Encuestas" section.Now that I am using the free version, I can no longer access the responses submitted by participants. I would appreciate your help in answering the following questions: What steps do I need to follow in order to access the previous survey responses?Is it necessary to upgrade to the Pro version to create and display a survey at the end of a Zoom meeting?If I renew my Pro subscription, I will recover my last survey I created, and the responses? Thank you in advance for your support. Best regards, 

Screen sharing is broken again. Was just giving a black screen, repeated attempts to share eventually seemed to work. Can only share a app window, not a screen. I also get a error on the version of pipewire installed preventing sharing audio. I have downgraded to V 6.4.6 that previously worked. Will see if it still works. OS: Ubuntu 25.04 x86_64Host: Laptop (13th Gen Intel Core) (A6)Kernel: Linux 6.14.0-15-genericUptime: 2 days, 15 hours, 5 minsPackages: 3124 (dpkg), 43 (flatpak)Shell: bash 5.2.37Display (GSM5AB8): 1920x1080 @ 60 Hz in 22" [External]Display (BOE095F): 2256x1504 @ 60 Hz in 13" [Built-in] *DE: GNOME 48.0WM: Mutter (Wayland)WM Theme: YaruTheme: Yaru [GTK2/3/4]Icons: Yaru [GTK2/3/4]Font: Ubuntu (11pt) [GTK2/3/4]Cursor: Yaru (48px)Terminal: GNOME Terminal 3.56.0Terminal Font: Ubuntu Sans Mono (13pt)CPU: 13th Gen Intel(R) Core(TM) i7-1360P (16) @ 5.00 G

I've turned on all the settings, set for auto-on, but no matter what I do, for every single meeting, I get the reminder to turn on the AI Companion and have to click the button. I just want it on, no request. Is this possible?

 I have a personal Zoom account and a company Zoom account as well as a personal and company Google Workspace.  I mistakenly connected my personal Zoom account to my company Google Workspace Calendar.   When scheduling a calendar event in Google calendar, the Meeting host: shows my personal email address and the meeting ID is the one with my free personal Zoom account.  Signing out of all devices in Zoom doesn't do anything.  I cannot remove the Zoom for GSuite add-on, but I did remove the Zoom extension from Chrome. Where can I sign-out of Zoom's "Zoom for GSuite add-on"  and remove that authorization?

I'm trying to have 2 computers logged in and according to this article I can have 2 desktops, 2 phones, 2 tablets logged in concurrently however as soon as I log into one computer I get logged out of the other. And when I try to enable more additional logins that menu doesn't even exist.Has anyone been able to setup concurrent logins?

Calling All Tech Sleuths: Zoom Crashes on Surface Pro 9 – The Unsolvable Puzzle? Dear Zoom Community,I’m putting out a global tech SOS. This isn’t your average “have you tried turning it off and on again?” scenario. This is a call to the rare breed of digital detectives who get excited when a problem refuses to die. Here’s the sitch:The Case File: Device: Microsoft Surface Pro 9Processor: 12th Gen Intel(R) Core(TM) i5-1235U @ 2.50 GHzRAM: 8 GB (7.83 GB usable)OS: Windows 11 Pro (64-bit)Touch Support: 10-point multitouch & pen The Problem: Zoom crashes every single time I try to use it. Especially when sharing my screen, but even without.

I recently upgraded to a Pro paid account, and I'd like to know if my existing Zoom meetings scheduled under the Basic plan will automatically convert to the paid plan, allowing for an extended duration. I chose a paid account for this very reason, and I’d love to avoid rescheduling my previously planned meetings to ensure I have that extended duration. 

I setup online fax for my user account and fax to my DID from faxpipe. My Zoom phone rings and I get fax tones but I never receive the fax and faxpipe says it fails. I can send outbound faxes from Zoom online fax using my DID but I can’t receive. Any help would be greatly appreciated. 

I am able to receive chats during a meeting and can type a reply but am unable to send it . What am I missing ?

We have Polycom phones and sometimes the main incoming line flashes red/green but nothing is ringing.  Does anyone know what this means?Sometimes it flashes red/red and its not ringing either.?

Hola¡ Trabajamos en realizar webinars, utilizando la plataforma de Zoom de nuestros clientes. Por lo general utilizamos dos salas 1. Reunión normal para tener nuestros speaker´s, esto lo hacemos porque es la manera más fácil que si sucede algo durante la transmisión se le pueda comunicar al speaker en privado y esta persona pueda manejar la situación 2. Tenemos otra sala que es webinar para transmitir el evento, allí sacamos la señal del Speaker y muchas veces las presentaciones, diseños que se hayan realizado para esto.Nuestro problema por lo general es que las presentaciones que enviamos por Power Point no salen en buena calidad (siempre hemos verificado que esto este proyectado en Full HD) pero aún así las presentaciones se ven pixeladas y el contante reclamo de los asistentes es que esto se ve muy mal. Quisiéramos saber que hacer porque no sabemos porque se ve pixelado si las cuentas estan configuradas para que sean Full HD. Alguien experto que también transmita eventos c

I have been experiencing a toggling/flipping back and forth of the Video camera (the green video icon at the top of Macbook screen also glitches on/off while this happens) when using Zoom App on Macbook. When I "Start a Meeting," the dropdown in video continuously changes between "FaceTime Camera" and the "USB Camera" and nothing I have tried has solved this issue (and I can't seem to find something exactly the same happening online. ANY and all help would be most appreciated!! Thank you 🙂

I would like to know if it is possible to get raw data more comprehensive and easy to present. What I mean with this is that instead of putting for example the sign-in-out per people in rows, could that be on columns, so it could be easy to manage in Excel? The same thing applies to the people assigned to a queue, where they change to multiple auxiliaries, (bath, meal, downtime Manager Approved, etc.) starting time can be in one column, and the end time in another column, just instead of everything in rows,Thank you in advance for your assistance.

I am managing a group of 8 people who take phone calls. I have the power pack add on added to my license to see the real-time calls waiting, handling time, members available and etc. Whenever someone has to take their lunch/break, they have to "opt-out" to not receive queue calls. Is there a dashboard showing the realtime number of minutes/hours elapsed when someone toggles the "receive queue calls" or like a report that shows the elapsed time when a specific member toggles the "Receive queue calls" and like how many times they toggled it in one day?It's been bugging me for days now and I really don't know how to go around this.

incoming calls are not ringing to the mobile app. They ring on the desktop, but not the cell phone. when I open the mobile phone app there is a message displayed briefly saying there is no network connection. I cannot switch from the desktop to mobile app, it errors out. I know my network connection is good. all other apps are able to operate. I am on Wi-Fi due to the lack of cell signal in our building. this still happens when on mobile data. After the mobile app opens and the connection error message goes away, I can instantly make calls out.

Are you able to use Slido or Vervox as part of a Zoom Webinar? Is there an upgraded version needed for this type of use?

I Zoom Popup Widget that sits on my desktop has suddenly lost it's option for "Phone". My phone account is active and receiving calls, but without this, I am unable to make outgoing calls. When I am in "Home", I click on "More" and the phone is no longer an option. Any ideas? 

Hello, I would only like my cell phone to ring when someone dials my desk phone # or extension directly and not when the main line # is dialed.  It seems like I would accomplish this by turning off the call ques that I am in while leaving the mobile app setting on, but I would have to keep going back to toggle that on and off. I want the main line to function as it does, but segregate the cell phone call when someone calls me directly.....

I've done the pull down profile and everything I can think of-- the only option it is giving me for meetings is GMT with NO LOS ANGELES time at all -- no PST time at all for any city.  Help!

Hello,          I recently experienced an embarrassing situation when joining a Zoom video conference call with an inappropriate virtual background image shown to other zoom session participants. When I tried to change my Video virtual background image to 'None', the inappropriate image still displayed behind my live video. I am running Android Zoom version 5.9.1 (build 3642) on a Galaxy S10 - Sense UI 3.1 and the option to change my Virtual Video background image is under Settings -->  Background and Filters --> Backgrounds. When I chose 'None' for the background image, the image loaded was still the inappropriate image instead of <no image>!Upon further testing, if I chose a new image, this image now becomes the default 'None' image and I can't change the image until I select another image which if I didn't have another appropriate image to choose, would be extremely embarrassing for myself and others

I am having a serious issue regarding the iOS zoom SDK, I am using pushKit to wake up the app via voip notification and then starting CallKit, when the users accepts the call, zoom sdk is initiated and then displays a black screen to the user, but the other side of the call can see the first also when the second party of the call opens the camera the first party also doesn't see the second and this is applied also on the audio so the zoom meeting is not working at all. Can we have a discussion or possible fixes for the sdk ?

Made the mistake and deleted zoom interviews from my computer.Are they captured anywhere? Also - interview not captured - did not saveAgain 

Calendar and schedule does not work on my app, blank screen, doe snot load. I uninstalled and reinstalled app.  It worked on installation, but when I exited and pulled up the app again, does not work.

How do I initiate a call immediately and not scheduled to someone via zoom and not the phone?