Products

As Host I was able to chat to individuals but now, in Host-Co-host mode, I cannot.  What happened??

I have Zoom Pro and a license for Large Meetings. I have read through all of the supporting documentation provided for bulk uploading registrants to a meeting via CSV and am unable to make the following work. The meeting is a single occurrence, and has an auto-generated ID. Registration for the meeting requires the default fields: First Name, Last Name, and Email Address, plus two custom fields: Organization, and Job Title. I have created a CSV file without headers in the format: Email Address, First Name, Last Name [from Zoom template], Organization, Job Title. When I upload a test file, the Organization and Job Title are not imported. I have checked the formatting (no special characters), tried to upload the Zoom upload template with text in columns D & E, CSV file is saved as CSV (Comma delimited) (*.csv), and I am using Google Chrome. All drivers and software versions ar

Our company is exploring the possibility of utilizing Zoom for text message communication with our business partners. We have noticed information regarding Zoom's campaign features and requirements for privacy policies and 10DLC registration. We have specific questions regarding this functionality: Phone Number Provision: Are the phone numbers used for sending SMS messages provided by Zoom, or can individual Zoom users send messages from their own registered numbers?Recipient Scope: Can Zoom users send SMS messages to any external phone number (our partners), or is there a specific directory or limitation?Best Prac

We are converting to Zoom Phone. Our old provider allowed us to set a user's phone so that incoming voicemails are forwarded as email attachments, and then automatically deleted (or not stored in the first place). We basically had three options: 1) store voicemail, 2) email voicemail as attachment, or 3) both.  It appears that Zoom supports options 1 and 3, but not 2. Did I miss something?  Many of our users, having dealt with a voicemail that they received in email, don't want to bother with deleting the original voicemail as well. Thanks!

When a voicemail is deleted in an email client (outlook for example) voicemail is deleted in Zoom. Other phone systems are able to do this I was very surprised to see Zoom is not able to do this.  This is a inconvenience to all users as they need to mange each voicemail twice in two separate applications (The email client and Zoom client). 

Hello Zoom Support, I’m experiencing a persistent issue related to a recurring Zoom webinar that I created a couple of weeks ago. Here’s the full context:I originally created a recurring Zoom webinar via the Zoom web platform and added one panelist.I did not send invites through Zoom, but instead created a separate calendar event in Google Calendar for all participants. I added the Zoom link there manually and sent out the invites via Google Calendar.After some time, I needed to cancel and change the topic, so I went to Zoom and deleted the webinar entirely from the Zoom dashboard.I also went to Google Calendar and deleted the full recurring series

I have a smart Samsung TV. I cannot find the Zoom app when I go to the search bar it does not come up. How do I install the Zoom app and have it stay there all the time

Hi all, Does anyone know if the "Sign in with Microsoft" option can be disabled/hidden? I've looked in the available install switches and group policy, but have yet to find a setting for it. Thanks. 

I use zoom desktop client (version 6.0.2)  on my Manjaro linux (my desktop environment is KDE Plasma 6.0.4 under Wayland) machine for work and lack of hardware acceleration is simply appalling. I have Dell XPS 9520 laptop with Intel Xe Graphics GPU, and without dedicated GPU. I have hardware acceleration set up, because Firefox is using it just fine. Moreover I don't even have option to enable it in "advanced video setting". I tried to set enablegpucomputeutilization=true in ~/.config/zoomus.conf only to have it returned back to false after zoom startup. Please, fix this ASAP, as using zoom without hardware acceleration is horrible experience.

Hi,Could someone please advise how to update my Zoom version? I've tried all the instructions I could find online, unsuccessfully.  Yes, I've signed up to my desktop app, but no, there is no "Check latest update button". No, I cannot go to my IT team for help (as per the instructions of Zoom online support) because such thing doesn't exist. I am my own admin and team, solo, there's nobody else.Yes, I have tried to update Zoom manually, following the steps suggested. But I'm just being re-directed to my desktop app, i.e. square one. I'm spinning in a circle. I used to be able to update it easily, but now after Zoom has forced me to Zoom Workplace, it's become very complicated. Can you please help?Thanks very much.

I've been using Zoom for years and since yesterday, it is suddenly requiring a password for others to join. I have my waiting room enabled, and until yesterday, people were added to the waiting room without requiring a password. How can I change it back?

Hi, It would be really nice to have a keyboard shortcut to blur my background, or to enable the selected background (blurry or any other). Thanks.

I recently bought a MacBook. I joined the meeting from my device but I couldn't hear the host on many attempts. I checked the speaker settings and all were working. I tried another device and I was able to hear the participant. how can I allow this on my device? all speakers are working and connected to system.Thank u in advance

Hi all, Do you know if there is any way to upload a video larger than 30MB in a Meeting waiting room?I tried to compress the video that I want to use but the quality is now very bad. Would love to find a workaround this. BestAugustin

Hi all, pulling my hair out with this one. I have chosen to record separate audio and video tracks for my meetings. When I go to download them I get this notification... This download doesn’t include files in these folders: “sign language file of each language,” “audio file of each participant,” and “language interpretation file of each language”. You will need to download folder files manually. There's zero explanation as to where to go to manually download the separate files. Where are they hiding? EDIT: Nevermind, you click on each link individually and that opens up the separate files page.  

I've just spoken to support and already submitted feedback/feature request on this topic. We are new to Zoom, my users use the Zoom Workplace desktop client, specificially the chat function of ZCC to serve our clients.  Adjusting the font size (Settings > Accessibility > chat display size) only changes the font size in Team Chat, but not ZCC. As a workaround, we adjusted the user's screen scale up to 125% from 100%. The other fix for this is to use the Web App version where the font size is controlled by the browser. The preference is for our staff to use the desktop app. 

I have been using my MacBook when I have been working remotely, but I just transitioned to my Chromebook last week. I was able to use the zoom Chromebook app with no issues last week.But when I logged into zoom this week, I am having issues viewing messages fromgroup chats and messages I would send in group chats would fail.Previous messages sent on zoom in group chats would say"To view this message, please use your ACE-enabled client"  However, I am able to send and receive messages from individuals. Any help would be great. My work IT wasn’t so much help. thank you !!! 

Hi all, first post. I'm going nuts. My son has guitar lessons with a guy in the US. We are in the UK. In order for the lessons to occur, he needs a mic to talk.. his guitar signal and the DAW playback all to be heard at the same time. He plays through a helix floor pedal, straight into the focusrite Scarlett 18i8 interface. The mix is also plugged into a line input on the interface. The problem is this.. I can play back everything at the same time when testing the mic input in zoom settings. However, it feels like there is a signal issue with the guitar. If he plays continually, the signal continues fine. However, if he stops for a bit to talk/listen to his teacher, the signal can take a while to be read again buly zoom. Sometimes like 10 seconds. Sometimes it comes back only partially and muffled but then kicks in and the line goes green again. If I run it next to my Mac input signal.. there is no delay, only when going into zoom. Sor

Why does my face always look so pale and washed out? I have a nice background but my face looks awful!

Latest Zoom Version on Desktop Version Can someone answer what steps happen when invitees are added when scheduling a meeting?  Does an invitation get sent from Zoom? Thank you!

Settings window with error (Debian Linux, KDE Plasma)I can't resize the settings window to access the options or edit them.This error has been happening for two Zoom updates. I'm currently using the latest version of Zoom for Debian Linux, which is 6.4.13 (2309).My operating system is Debian and the graphical environment is KDE Plasma.

I'm planning to host a webinar and will disable the chat for participants, relying on the Q&A function for questions.  I wondered if there was a setting where presenters can use the chat as a "one-way communication" with participants?  I will have 300+ participants and didn't want the chat going but my presenters would like to share a link to a survey with their audience at the end of the session (without receiving responses back or fielding side conversations).  Thanks for advice!

PLEASE ADD A TIMER TO THE SCREEN WHEN RECORDING ZOOM MEETINGS

I'm unable to add any members to Calendly for Zoom via the Zoom App Marketplace > Apps on account > Calendly for Zoom Currently setup as Admin, however still unable to add users. Any assistance will be greatly appreciated!  

Good day,I tried to link my presonus audio box usb 96 with zoom on my dell inspiron laptop so that I can use two external microphones but only one of my microphone channels are being recognized even though windows recognizes both channels, did anyone ever experience this problem?