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I have been participating in regular zoom meetings for years.  Tried to log in to a regular meeting this morning and got a complete runaround.  First they tried to log me into facebook, which I do not use.  Then they sent me to the login page, which I have never had to do before, and after multiple attempts, I created an account.  I still could not log in to my meeting.  And the AI 'assistant' (which is garbage) kept running me in circles.  And tech support is only for paid customers.  I see that there has been an 'upgrade' here, but it has made things worse.  Using a Windows 11 PC.

Hello, I'am new with Zoom meetings. I use an Apple Mac mini with MacOS Ventura 13.2.1.  The system preferences are correct. I was phoning with Apple Support and they told me, I should ask the support of zoom, cause the preferences were right. Can somebody of the community help me?

I am having issues with a new pair of Bluetooth headphones that I am using in zoom meetings. The old one works well without any issues, it was just too old and worn down so I had to replace it. (I am using a windows 11 computer). With the new headphones, I am having issues while on call. The microphone just stops working after 2 - 3 minutes in the call, I have to disconnect and reconnect Bluetooth manually for it to work again, and just gets disconnected after 2 - 3 minutes. This is a lot of hassle since I am conducting online classes, and the mic stops working in the middle of my discussion. I tried to use the same Bluetooth headphones (the replacement) on a mac and it's working fine. It only has issues on Zoom when using windows. I tried using the same headphones with other applications on windows and they are working fine. I tried the following fixes, but to no avail:(1) Unpair and pair the BT headphones, then restart the computer

Just found out about the Zoom fax option and Ive sent out a few as tests.  One of them came across a bit distorted but the other was fine. I then noticed you could  also receive so I sent some to my DID number and it too came across distorted sort of squashed down. When I download and open it up and loo into printing it, Adobe does not recognize in the manner it was scanned.  The page was sent in portrait mode and it comes across as landscape which is probably why it looks smashed down.  Thoughts on how to fix this??

We've recently ported our office number over to Zoom and we use a virtual office to answer calls to our office number. In order to identify incoming calls from our customers, the virtual office rely on us sending our office caller ID so they can correctly identify calls and answer appropriately. I've setup call forwarding which works fine however, when using call forwarding I want the caller ID sent to our virtual office to be the accounts Zoom primary number, not the incoming callers id. How can I do this?

Hi everyone! I’ve been running into a problem when using the Zoom Clips feature. Whenever I create a clip and select “Share computer audio,” the clip records the audio just fine — but I can’t hear the audio myself while I’m recording. It’s like the sound gets routed into the recording only, and not to my headphones or speakers. Has anyone else faced this? Is there a setting I’m missing, or is this just how Zoom handles audio routing for Clips? Would love any help or workarounds! Thanks in advance 

If I enable Meeting Summary with AI Companion, how can I also enable Smart Recording with AI Companion at the same time? I love the meeting summaries, but I also want to access the full transcript (With the Smart Recording features) but I can't find a way to do that, I can only pick one or the other. Any ideas?

We keep regularly getting emails from Zoom saying we are using 1.76 GB worth of cloud recordings, and that our account only has 1 GB of cloud storage. However, whenever I check our Zoom archive of cloud recordings, there's certainly less than 2GB total.  And the total we are allowed for this account is 5 GB? Any ideas? Also, we have a number of local recordings stored on a few different laptops, but this shouldn't contribute to our cloud storage total, right??  This is largely a repost, however, we are having the exact same issues!  We received an email stating " This is a reminder that your account is using more than the available cloud recording storage. Cloud recording will be disabled on Jan 11." If anyone has any ideas or any similar situations/findings you can share, I'd sincerely appreciate it! Thank you!

I read this post https://community.zoom.com/t5/Zoom-Phone-System/Where-is-this-Contact-Center-Management/m-p/225618 but dont know how I can get to the screen shown in the post. Is this because I'm not the admin of Zoom? 

I was in a Zoom call on another person's account, so the other person was the host and not myself. I hit record, and the only pop-up window I saw was one that said request the host to accept. The host, I presume, accepted, and we had our meeting. I can't find the recording anywhere. I've looked in the settings Users/Name/Documents/Zoom. I've looked in Finder and there are no MP4 files from today at all. No recording with today's date was shown. I've also tried restarting my computer, and I tried the customer service phone number, which, for some reason, the automated security screening couldn't find my account, so I couldn't talk to someone. This is for a school assignment that we recorded twice already. I really don't want to film again. 

Hi  I am on vacation in 2 weeks and I need to set ups a person to manage as host. Is this function available on zoom.Retired, disabled could use some help Thanks 

I am sure many users participate in calls in multiple languages like me.  The meetings I participate can be in Portuguese, Spanish or English in the same day.  I typically turn on the Closed Caption feature as it makes it easier to follow certain calls.  The problem is that everytime I start a meeting, I have to switch languages manually and need to find where the language is on the list menu.  My ask is that either I choose my preferable languages or have Zoom app understand the most used languages and set them on the top of the list or the bottom for quicker access.  Thank you.

I've recently switched to Proton for security reasons, and I've installed the Zoom integration with my Proton Calendar so links can automatically be added to any scheduled events. However, those events are not showing up in the Zoom desktop app itself, and I can't seem to find any answers/solutions. My desktop app version is 6.5.3 (7509).

has anyone found a way to run a virtual asynchronous voting session on a whiteboard, allowing users to vote over a period of time rather than in a meeting? 

Since updating to the latest version, I've noticed that background noise is no longer effectively suppressed, leading to significant distractions and poor audio quality during my calls. This feature was working correctly before the update. Has anyone had this issue?

Hi,I’m experiencing a persistent light pink background during Zoom meetings, even though all background and visual effect settings are set to "None". I’ve double-checked the following:Virtual Background is set to “None”Studio Effects are all disabledTouch up my appearance is offAdjust for low light is set to manual and turned offI tried switching between different cameras (built-in and external) — the pink background remainsI completely removed Zoom, deleted the zoom.us folder from Application Support, rebooted, and reinstalled the appI also tested my webcam in other apps — the image is perfectly normal there (no pink background)Even in a fresh Zoom install, the pink background persistsTested in guest mode and in browser — same issu

Hi, A few weeks ago I did a presentation and the recording was great, it recorded me, my learners and the presentation in gallery view no problems. But, last week I did the same thing but when the recording downloaded it only recorded my presentation and not me or my learners. I have tried looking into this and changing anything to help but nothings working. Now every time I practice recording it only records the presentation. I need to but able to record in gallery view in a few days time and I don't know what to do. Please Help!!!

Yealink A10 set is not visible as ZDM (lack of full management capabilities) in addition, despite the update in Zoom visible with the old version.What to do to make it visible not as android with correct version and connected to ZDM? 

Dear Zoom Support Team,I am experiencing an issue with the Annotation feature during screen sharing. When I use the Annotate tool to draw or write on the shared screen, the other participants in the meeting cannot see my annotations. However, I can see them on my own screen.I have tried the following troubleshooting steps:Ensuring that annotation is enabled.Sharing the entire screen instead of a specific window.Checking for updates and ensuring I am using the latest version of Zoom.Verifying that annotation visibility settings are properly configured.Despite these efforts, the problem persists. Could you please advise on how to resolve this issue?Thank you for your assistance. 

Hi Zoom,I follow the network document : https://developers.zoom.us/docs/video-sdk/flutter/quality/then I receive no event links to network  When connection lost => nothingWhen connection back => receive event EventType.onUserJoin but it's not network event  eventListener.addListener(EventType.onUserVideoNetworkStatusChanged, (data) async { data = data as Map; ZoomVideoSdkUser? networkUser = ZoomVideoSdkUser.fromJson(jsonDecode(data["user"])); ZoomVideoSdkUser? mySelf = await zoom.session.getMySelf(); if (networkUser.userId != mySelf?.userId) { // only track status for local user return; } final networkStatus = data["status"]; switch (networkStatus) { case Net

I was on a meeting yesterday (Sunday, December 11th) and some popup informed me I now had animated reactions or emoticons.  Sure enough...the hands clapping were clapping...it was cool.  But, I cannot find any documentation or settings for that feature now.

Hi all,I hope you can help me solve a problem I'm having with sending scheduled meeting invites.I have 3 imap accounts configured in Outlook and one of them is configured as the default mail account.I added a new Exchange account and now zoom uses that as the default account for sending. How can I change this setting? If I manually change the sender of the invite I get a notification of non-deliveryI searched the community posts but I couldn't find the solution to my problem.Thanks to everyone can help me

Hardware/Software:Mac M1 on Sonoma 14.4.1Bose QuietComfort 700 headphonesZoom Workplace 6.0.72 Problem:I connect my headset to my computer as default sound input and output. I enter a meeting, headset works great. I leave that meeting and go to another meeting. No sound. When I run the audio tests I get activity bars for microphone input and sound output but I hear nothing on playback and no one can hear me talk.I've done various restarts and connect/disconnects, tried switching between "system" and the entry for the headset. I can't find any true pattern to when it's going to fail, but usually it works for the first meeting and fails for the second one.

Zoom clips provide users with 3 options for how to share their clips: Anyone with the link can view: Allow anyone to view the clip without restriction. Anyone at Your Organization: Allow only members within your account to view the clip. Only invited members can access this clip Apparently, after speaking with Zoom support, it's not possible to restrict your Users not to use "anyone with the link can view" as a Zoom Admin. allowing only "Anyone at Your Organization" or "Only invited members" In our company, this feature is necessary as we don't want our recordings to be publicly available with the link for security reasons.What is also sad, is that this sharing option is the default one, and the default option cannot

Hi Zoom community,Could anyone suggest how to retrieve the duration of participants' webcam usage during a meeting? I’ve checked the Zoom API and dashboard but couldn’t find a way to access this data. Are there any alternative methods to obtain this information?Thanks in advance!