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HI. I'm a paying Zoom user. I host meetings and I allow participants to include their transcription/recording tools such as third party READ.AI and OTTER.AI. For both, Zoom seems to be pushing them out of the calls. I have tried finding a solution online, here at Zoom support, and even tried emailing Zoom, but on the latter, annoyingly, Zoom pushes back my emails with an auto-reply which reads:"This email address cannot be used to create a support case. For technical support, please go to the customer service portal or call.If this is an urgent issue please call our customer service team."and then does not offer a phone number for customer service.  What do I do to KEEP these transcription services connected on the calls (until I manually remove them, if I so desire)? Thank you for your advice. &n

Now Skype is gone we need a new UK phone number and the ability to make VOIP calls in the UK, USA and Canada. I live in South Africa, but our clients are in those regions. To register for Zoom phone I know I have to supply a UK address, but does Zoom need me to receive post and do something with it, like sign something and post it back? Can we not register and use Zoom Phone like Skype with never having to deal with a postal service, instead using email?I'm looking at the Regional Unlimited package as I don't see a benefit in signing up for the Global Select package, or am I missing something?

Hi All.I hosted a call and hit the Record button. Simultaneously, a window popped up saying that 'Notebook.AI' asked for permission to record. I thought it was someone in the audience.  I allowed permission. The call proceeded. About a half hour later the 'Recording Stopped' voice played. Okay, they left...BUT, the 'Recording' icon showed as still recording.  My assumption that my recording was still on-going. When the call finished, the recording to the Zoom cloud was absent and I received no email advising me that the recording downloaded.I have checked the Zoom cloud and my hard drives a dozen times with different searches, to no avail. Could the 'Notebook.AI' recording have bumped my recording? (As Host I'm the only person that initiated recording on my end.  Can anyone  shed any kind of light or tell me where else I can search for my recording?Thanks in advance,BD

Hello Zoom Community,I recently purchased the Hollyland LARK M2 wireless microphones, and they work perfectly on my Android device in general. However, when I try to use them in Zoom (Android and iOS), the app does not recognize them as an available microphone option. Instead, Zoom defaults to using the built-in microphone of my phone, with no way to manually select the LARK M2 as the primary audio input.Steps I've Tried:1. Verified that the LARK M2 is properly connected before launching Zoom.2. Checked Zoom's microphone permissions in Android and iOS settings.3. Tested the microphones in other apps (they work fine).4. Updated both the Zoom app and the LARK M2 firmware.5. Tried third-party recording apps that allow selecting external microphones (which work). The Problem:Unlike on a PC, where Zoom allows selecting different microphone inputs, the mobile ver

I have meetings set up and will send invite reminders prior to the meeting.  Suddenly some of my meetings scheduled no longer show the Add Attendees button.

I am trying to run Zoom (v6.4.6) on a Linux laptop (running Linux Mint 22.1). It installs fine, but when I try to join a meeting it accepts the password, then asks me to accept the Ts&Cs and then nothing. If I then try and close the Zoom workplace window it asks me if I want to leave the meeting. I never show up as a participant of the meeting either.Has anyone got any ideas?!ThanksGeoff 

upon clicking invite, received error message with no code number to download latest version.  I have and invite link still does not work.  PC.  Windows uninstalled and reinstalled and rebooted but no luck

Hi, I bought new Dell 14 Pro Plus. I installed zoom workplace on my laptop. I viewed multiple videos on fixing zoom meeting video camera in my laptop. All setting are correct, still not able to launch camera on zoom meeting. I see camera light is ON on when launch zoom meeting. Camera window in zoom meeting is black all the time. Can anyone please help. Thanks

My meetings are recording audio properly, however, now there are no video recordings.  Have I changed a setting somewhere that disabled recording the video too?  I can't seem to locate a specific setting anywhere in the desktop client to fix this.  I am the admin for the Pro account license and am using the desktop app in meetings with version 6.5.11 installed.  

こんなふうに一日が過ぎていませんか？Zoomミーティングに参加しながら、メールで届いたPowerPointを確認。共有ドライブのGoogleドキュメントを開き、誰かのPCに保存されている最新のExcelファイルを探して右往左往。チームでの共同作業のはずが、いつの間にかタブとツールの迷路に。 Microsoft 365やGoogle Workspaceは、毎日の業務に欠かせない強力なツールです。しかし、実は「会議」「ファイル」「会話」がバラバラの場所にあることが、生産性の壁になっているのです。あちこちを行き来し、リンクを探し、話の流れを追いかけるという非効率な働き方が、チームの足並みを乱してしまいます。 リモートやハイブリッド、分散型のチームになると、こうした小さな非効率が積み重なり始めます。ファイルは正しく共有されず、フィードバックはメールとチャットに分散。集中力は分断され、仕事に集中できなくなります。 会話の中でそのままファイルを活用 Microsoft 365やGoogleドライブに保存されているファイルを、Zoom Meetingsにそのまま持ち込むことができます。Microsoft&nbsp

This is my issue: Zoom records audio, but only shows the first slide in my powerpoint presentation, even thought the slides on the screen advance throughout class. What have I done wrong?

I have an iPhone 14 Pro on iOS 18 and an iPad Air on iPad 18. When I start a meeting on iPhone it immediately closes it out. Tried restarting phone, checking camera privacy settings, reset the phone settings, updated zoom, changed network, reinstalled zoom, EVERTHING. Nothing helps. On my iPad, I can’t activate the front facing camera but the meeting does stay open. Is Zoom really this buggy? I tried Zoom (with my account) on my wife's ipad that has iPad 17 on it and everything works.

Hi folks - I recently hosted an interview as a zoom meeting. I pulled up the recording, and everything appears to be double tracked. I'm wondering if there is a way to de-dupe the recording so I can create cleaner audio

Hello, I want to connect my calendar, but I keep getting an error message. It says: "Add-failed. The calendar-related access permissions are not allowed." I want to have a link to send to my clients so that they can make appointments in my calendar, how would I do this? Any help is appreciated. Thank you. 

A user can use macros to post hundreds of messages per second to the chat. Malicious actors share this information with each other, so the practice is becoming more widespread. When this happens, it affects all other meeting attendants, slowing their devices by demanding more and more cpu usage. In extreme cases, the meeting can be effectively locked by a malicious actor, because the devices of the host and cohost can be slowed to the point of being unusable. A very slight adjustment, throttling a single user to, say, 1 message per 500 milliseconds, would fix this problem without disrupting the chat behavior for virtually all other users.

Hello, I recently updated and since then the participants video keeps freezing. Everything else is exactly the same as before the update so not an issue with internet, computer or camera. It only stops freezing if I share my screen. I’ve tried unloading and reloading but it didn’t make any difference. Can anybody help? I can’t work with it like this. Many thanks in advance, Sarah

Zoom Business account - newest version of Zoom-App on Windows 10 - Integration of  Zoom in Outlook is not marked and I don't work with Outlook (it is even not installed on my Notebook)Somehow Zoom always triggers the installation process of Outlook and this even pops up during Meetings (even though system notifications are not allowed). This all is really annoying.What can I do to totally switch off the calendar feature (we don't work with it) in Zoom (even in the business account itself or at least in the local Zoom-App)? Didn't find a switch or anything! There are only the three possibilities of connecting calendars but no switch to turn the calendar function off.Thanks for your hints, tipps and feedback.lve4god

I created a zoom meeting with the required registration. Had attendees and everything. Now I log in and the attendees list and all of the other features are gone! When I click on registration, email settings and branding, nothing appears anymore. It doesn't even show the registration link anymore. I'm really frustrated because I can't even speak to support about it. Is anyone else experiencing this? Did they remove this feature to try and force users to pay for the webinar feature???

When I highlight and copy the invitation I go to Edit and paste does not open.  When I try to click and drag the invitation it doesn't move either.  What to do?  Thanks in advance for your help.  

Hello, Does anyone know where the virtual background with the palm tree, beach and wind blowing that comes with Zoom is located? It looks like the Caribbean, but I'm curious about the specific location. Or was this something designed on a computer? Thanks!Sarah

When looking in the setting in the web portal, "Non-verbal feedback" is missing. I've disabled reactions, and when doing so it says it will affect the non-verbal feedback setting, but it still doesn't disable non-verbal feedback. Disabling reactions disables all the emoji reactions, but it still doesn't get rid of the yes/no/slow down/speed up reactions. Apparently that's controlled by the non-verbal feedback setting, but I can't find it. When looking at the source code for the settings page, I find a block of JSON with all the settings, and it has this:{"featureId":"nonverbalfeedback","value":true, ... showing that non-verbal feedback is enabled, even though reactions are disabled and locked at the account level:{"featureId":"meetingReactions","value":false,"overrides":false,"locked":{"value":true,"level":"account", ...

Hi! I'm experiencing a recurring issue with my Zoom recordings, despite having a paid account.All of my meetings are scheduled through Calendly, using the Zoom integration. The meetings often last more than 60 minutes, but the recording consistently stops at the 60-minute mark, even though the meeting continues.Worse, the recordings are not saved anywhere — they don't appear in my cloud recordings nor in local folders.Here's what I've already checked:I have sufficient cloud storage available.Automatic recording is enabled.I am the host of the meetings.I've tested increasing the Calendly event duration, but the issue persists.Could you please help me understand:Why is the recording stopping at exactly 60

I need to input two sound streams to Zoom.   I am using a 4 channel mixer to input a microphone and output from a morse code oscillator. The two streams are mixed as expected and in the Mac audio settings both audio streams work as expected However, in Zoom,  only the microphone is detected.  The tone channel isn't heard.   Exactly the same settings on another Mac work as expected. I have selected the "Original sound for musicians" profilePeter

I installed Zoom for Lightning in Salesforce. I want to pull Zoom Webinar report data (link below) into Salesforce.https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066245 Can you help?

I installed Zoom for Lightning App in Salesforce. Object is 'Zoom Webinar' Lightning Page, 'Passcode' Field equals 0sBRzP7DkqUlUtikpBK0BR84V0BkWK0HEvL5tgaw3s4= There is a "Zoom Webinar Passcode Edit" Button, returns UI with decoded passcode, (i.e., above equals 347786). Where can I access the encrypted key to decode the passcode for ZVC__Zoom_Webinar__c Object ZVC__Passcode__c text field?