Products

Buongiorno a tuttiieri ho modificato la valuta di pagamento.Oggi devo acquistare Large meeting, ma dal mio profilo non posso acquistare nulla.Qualcuno può aiutarmi a capire perchè?GrazieCristina

Hi everyone,We’re running into an issue where some accounts under our domain do not receive Zoom emails, while others do.What’s happening:A few users on our domain successfully receive Zoom emails but the zoom email is delivered to the central mail.Other users never receive them at all.In some cases, our mail server delivery logs (cPanel → Track Delivery) show the Zoom messages as “Accepted.”For users who don’t get the emails, they don’t show up in inbox or spam.Troubleshooting we’ve done so farDNS records look good (SPF, DKIM, DMARC all in place).SPF includes our mail server IP and Z.com includes:v=spf1 ip4:18.136.157.239 include:mailrelay01.jpt1.cloud.z.com include:_spf.z.com ~allDKIM is configured and valid.DMARC is set to p=none.Confirmed whitelisting of Zoom domai

I have had an issue on my chromebook (Ideapad 5, 2 in 1) and phone (motorola 2024 razr plus) where I can no longer see or hear the other members of the zoom meeting. I am also unable to see the screen that is shared despite the host resharing it multiple times. I initially had this issue while using zoom on google chrome on my chromebook while using wifi, then I switched to my phone on cellular data and had the same issue. I left and rejoined the meeting several times, restarted the browser, checked my settings and reset them to default, erased my browser cache, and downloaded the app on my chromebook and continued to have this issue. I was only able to hear and see participants when I was in a breakout room with two other people. Once I was back in the main room with the whole class, it went back to the problem above. I had no issues joining on these devices previously, and last was in class a couple days ago with no issues. 

Hello there, so whenever I open the zoom app I can't join meetings nor can I get to settings the software just lets me sign in but I can't do anything with it, and when I try to join a meeting it just shows the loading sign. Any help? Thanks!

Hi All,Multiple users are dropping on zoom call automatically due to auto update, even users are in supported app version and also there operating systema updates are up to date with proper network stability.If users are already on a supported Zoom version, should the client auto-update to the latest version during an ongoing meeting?Regards,Vinay

HI, I just had a very important meeting and recorded the same. But now my recording is no where to be found and I dont what to do. 

In a meeting with multiple participants, I joined using a guest account. One user is sharing their screen, and I want to record only that person.Last time, I pinned the user to keep them fixed and recorded.When screen sharing started, I switched screens using the top tabs to ensure the speaker remained visible.However, when reviewing the recording, it switched to recording the shared screen the moment screen sharing began.Please advise if there's a way to keep only the speaking user fixed and recorded even when screen sharing occurs.

As a sign language interpreter on US money map, the recent Zoom updates have become problematic for me. When I sign the number 10 (which looks like a thumbs up), a thumbs up emoji appears on the screen. Additionally, if I sign with two thumbs up, I get fireworks. This is extremely disruptive, especially when I’m interpreting sensitive topics.I need to turn off these reactions on Zoom immediately! Any advice on how to do this would be greatly appreciated.

Hey all - Today, in two separate meetings, I (co-host with Original Sound for Musicians ON), got the pop-up suggesting that I change my spoken language to Russian, as it believes I've started talking Russian. This is the first time it has happened, and now it's happened twice. I do not speak Russian, nor was I speaking incoherently. I have a professional audio setup, so it wasn't background noise, music, or anything else that would be coming through the stream. It's distracting and I assume it's a bug with the latest release.

Enduser is a part of call queue and some of the calls are missing in the history., Where as in the logs I can see all the calls , but few are missing in Zoom workplace app history. 

My locally recorded file is not converting. I've followed all the steps for a Mac in the support articles and tried to open the file with Transcode. I get a message saying, "cannot find the files to convert." This worries me as this was my son's first birthday Zoom call with our family. Please let me know how to retrieve this file.

We use Zoom to record my company's podcast and we use Descript to edit them. Now that Descript has launched an integration with Zoom, this will make recording and editing our podcasts even easier. However, I can not seem to figure out how to record my participants on separate audio and separate video tracks so that we can make full use of all Descript can do. What settings do I need to set so that when I record a Zoom meeting - each of my participants ends up with individual audio and individual video tracks (similar to how platforms like Riverside or Squadcast record them). The videos I've found online skip past the settings step and I know I'm doing something wrong because I get separate audio tracks but still only one video track. 

Is there a way to disable auto-framing on the main camera of a zoom room intelligent director 3+1 camera set-up? We often have one person that partially obscures their face near the edge of the main camera frame that causes the room view to constantly zoom to reframe with and without them. It would also be great to disable the room view entirely and only display the individual streams to the webinar. Set up:Windows PC with 3 Logitech Rally PTZ in intelligent director mode and a 4th in multi-camera manual mode. All cameras are on the latest firmware and have RightSight disabled in Sync.

I’m struggling to get anyone from Zoom to help me.I have an iPad (8th generation), which I usually connect to my main TV with an HDMI cable. When I play YouTube on the iPad, both the picture and sound are transmitted perfectly to the TV.However, when I join my Zoom Pilates class and connect it to the TV, I only get the picture — there’s no sound.Can anyone please advise me how to get the sound from my Zoom Pilates class to play through the TV?lee

I am not seeing myself on zoom meetings. I have searched all the help I could find online and nothing has helped. It used to work fine and just recently it went black. My camera works fine in other applications.  I have updated drivers, reinstalled zoom, experimented with all the settings. I have tried different cameras and get the same result, so it must be with the zoom application.  Not sure what to try next.Dan 

Pressing Alt shows/hides meeting controls but it is not working for me after new update I checked in Settings>Keyboard Shortcuts but I'm unable to turn it onPlease Help

For the past two weeks, my devices (Macbook Air M1) have been disconnected randomly during our calls and then reconnected after a few seconds which remove all the screen sharing.It says poor internet connection but actually it's not since we checked carefully already.- Internet: stable, strong signal, checked with the internet provider and also multiple apps.- Devices: two different Macbooks - two different accounts - both are Pro usersAnyone knows the root cause and solution?

I have paid for the Events subscription & connected my business and PAYPAL and it is still NOT coming up with the option to set up for a PAID TICKET in registration - any advice ? 

I have the Professional paid-for version of Zoom (I think 6.5.9) and my own regular meeting room ID and passcode.  A few weeks ago I followed the prompt and upgraded the Zoom on my main personal computer to the latest version.  Ever since then, other users cannot join my personal meeting room.  They get a message saying "Waiting for the host to start the meeting."My secondary laptop has an older version of Zoom, 6.3.11, and on it I CAN host meetings as normal.  It prompts me to upgrade to Version 6.5.9, which I will not do until I sort out the problem on my main computer.Both my main computer and my laptop run Windows 10 Professional.

This is more of a statement as I've been told by support that this is the way the system is designed. From the desktop app, there should be a way to monitor presence for a common area or a user, regardless if they are logged in via the desktop app or not. For instance, if a user is not logged into the app, but has a desk phone assigned to their user account, the app should still show that user as available if they are not on a call, instead of "offline" - it makes it difficult for sites that have employees that are used to a traditional phone system/dont have the need for the desktop app to still be monitored via presence.  We have receptionists that handle incoming calls, and then those calls are transferred to other different users within other departments, but the receptionists aren't able to see their status unless they are logged into the desktop app. Seems like a major issue, as this was a feature on our legacy system we migrated from. 

Hello, I have an issue during Zoom meetings. Whenever someone shares their screen and there's music playing (along with a singer), I can only hear the singer's voice but not the background music.I have already enabled "Original Sound" and tried various methods, including uninstalling and reinstalling Zoom. I also tried turning off the "Original Sound for Musicians" option, but the issue still persists.I would appreciate any help or solutions you can provide for this issue.

Hi, We organise online seminars where videos are being shared on screen and reviewed and commented by a professional . We have a ZoomWorkplace Pro Monthly plan and with a few members this works but as soon as the group is a little bit bigger the videos start lagging.  I am the host and I have excellent internet connection, the videos are stored locally (so not internet based) and I see the videos perfectly on my screen. However for many participants they are lagging behind which destroys the whole purpose of the seminar. One participant changed from a PC to an iPad and it worked better.  Has anyone experienced this before? How can we solve it? Our next seminar is in a few weeks and I am wondering if we need to look for another provider.  Thank you!       

I dont see any recent discussion on this topic so I will ask it again, apologies if i have overlooked a thread somewhere. Does Zoom support use of an external usb webcam when joining a zoom meeting from an Android device such as the Samsung Galaxy S9. If this is not currently supported, is there any chance it will be supported in the future? Thank you!

Is there an approach which would support staff that work from home and the office? For example, if Monday through to Wednesday were office days, I could offer either Zoom meetings or face-to-face meetings to clients. However, on Thursdays and Fridays when I work from home, the only option available to the client is a Zoom meeting.   In the ideal world, when the client is taken to the employee's Schedule, the calendar displayed would have icons (or similar) visible on each day that provides an indication of the type of meeting that is available. This would make it simple/easy for the client to select a day for the meeting based on their preference (ie. I really want to meet face-to-face). 

All my meetings transcriptions are getting deleted automatically after every call. I tried EVERY setting and I cannot solved it. This started to happen 2 months ago.