Community Resources

I have a basic account.  I have added two contacts, but in trying to add more I am running into problems.  Some of my contacts report they do not get an email. Some of them clicked the Zoom link I sent but kept getting an error message saying "cannot use this link to add friends". What do I do to resolve this?

I signed up for what I thought was a monthly subscription to Zoom, but it’s only billed monthly. It’s an annual subscription, which I don’t want. I need to talk to a human, but the virtual agent keeps telling me to sign in, which I did. How do I get help from a human directly? Thanks!

I want to cancel my zoom subscription 

Does anybody has this document for year 2026?

My telephone number is connected to an account I used for a former employer. I no longer have access to that email. How can I have my phone number removed from the old account?

boa tarde realizei dois pagamento foram comtabilizado via pix da minha conta porem na plataforma aparece apenas 1 poderia me ajudar a ter o reembolso?

Hey ​@MGSR , ​@Bri and/or ​@Carla - Any chance you can help me change my zoom COMMUNITY name (not the regular account name)? I’m getting strong gainsight vibes 😉, so thinking it’s not something an individual user can do...

2026년 5월 18일에 갱신된 Zoom One Pro 구독의 자동 갱신 수수료에 대해 공식적으로 환불 요청을 제출하고자 합니다.다음 사실들을 명확히 밝히고자 합니다:1. 갱신 수수료가 처리되기 전에 이메일도, 알림도 전혀 받지 못했습니다.2. 갱신일 이후로 Zoom 서비스를 전혀 사용하지 않았습니다.3. 청구가 발생한 당일(2026년 5월 18일)에 환불 요청을 했으나 거부되었습니다.이러한 사실에도 불구하고, 제 환불 요청은 거부되었습니다. 하지만 Zoom 자체 서비스 약관 12.9조에 명시적으로 철회 권리가 명시되어 있음을 주목해 주시기 바랍니다. 이 조항에 따라 관련 법률이 허용하는 적용 철회 기간 내에 해당 서비스 취소를 요청할 권리가 있습니다. 환불을 거부하면서 동시에 12.9조에서 인출 권리를 인정하는 것은 내부적으로 모순됩니다.더불어, 대한민국에 거주하는 소비자로서 저는 전자상거래 등에서의 소비자보호에 관한 법률 제17조에 따라 철회 권리를 보장받고 있습니다. 이 권리는 한국 법률상 판매자의 서비스 약관에 의해 포기되거나 무효화될 수 없습니다.저는 줌 서비스 약관 제12.9조와 한국전자상거래 소비자보호법 제17조에 따른 철회 권리를 공식적으로 행사합니다. 이 점을 근거로 환불 요청을 재고해 주시길 요청합니다.만약 이 환불이 다시 거부된다면, 다음과 같은 절차를 진행하겠습니다:1. 신용카드 제공업체를 통한 차지백 분쟁2. 한국소비자원에 대한 공식 민원(한국소비자원)3. 한국통신위원회에 대한 민원환불이 승인되지 않을 경우, 거부 사유와 명확한 서면 확인서를 제출해 주시기 바랍니다. 이 서신을 분쟁 증거로 제출할 예정입니다. 

hello.A payment was made to my Zoom account a few hours ago, but i am not currently using the service.I would like to request a refund for this recent charge. Please process the refund to same payment method used for this transaction.Thank you for your help. Best regards,zoom 결제 카드 취소를 전에도 없애려고 시도했었으나, 취소하는 것이 어렵게 느껴져 완료하지 못 했어요 다시 사용이 가능할 때 정기결제를 다시 하고자하니 잘 못 결제된 카드결제는 취소처리 부탁드립니다. 

Hello, I made a paid subscription for the live translation function, but I canceled it again because I couldn't confirm the premise that the host setting was needed. Please refund the part I paid for today.

わからないことが複数あるため教えて欲しいです。まず現在プロプランを利用しており、ZOOMSchedulerを利用できるようにしたいです。お調べしたところ①or②しか無いとは思うのですが、①プロプラン→ビジネスプランへアップグレードは可能か→→購入場所がわかりません、WEB上だと営業担当にお問い合わせと記載されます。②Schedulerのライセンスを購入する→購入場所がわかりません、WEB上だと営業担当にお問い合わせと記載されます。 また、現在アップルを通して購入となっており、購入方法を変更は可能でしょうか。できればクレジットカードに変更したいです。

안녕하세요. Pro 정기 구독(월 결제)하고 있고요, 며칠 전에 3월 결제도 완료되었습니다.근데, 오늘 갑자기 제 요금제가 기본으로 바뀌어있네요. 매우 당황스럽습니다.매일 회의를 해야하는데, 빠른 조치를 부탁드립니다.

I am a registered host for a group meeting but I also have my own personal account.  When I try to use zoom for my personal account I keep showing up as the host for the group meeting instead.  How to fix?

What level of account do I need to purchase to be able to toggle off OTP? Is there a work around?

자동 재개되어 오늘자로 결재가 되었습니다. 당분간 유료 사용 계획 없으므로 환불 부탁 드립니다.,

Dear,I hope you are doing well.We recently created a new Zoom account for our business. However, the account country is currently set to India. Our company is a registered United States LLC, and we require the account country to be updated to the United States in order to purchase US Zoom Phone numbers for business operations.Although we operate remotely, our legal business entity is registered in the United States. We are happy to provide our LLC registration documents, EIN confirmation, and US business address for verification if required.Kindly let us know the next steps to proceed with updating the account region.Thank you for your assistance.Best regards,Hussain 

Why don’t you offer an intermediate plan – on that meets the needs of families, one that is more affordable than a pro or business one? Ideally it would be a non-subscription single pay one that would provide at least 2 hours of time. That would be a real blessing for a lot of us folks who are not in a business that brings in money but want to enjoy connecting with family members for more than 40 minutes. Sometimes that just cuts off important conversations between caring members of society. I would be happy to pay around $50 for such an app. That would bring in more than a lot of folks using the free version and feeling a bit cheated there is not an affordable one that will provide more time for a reasonable cost. Trust me, there are a LOT of us out here. 😊

BIL2327537 Created i want to cancle currunt invoice wrongly select for 2 user4 Days gone but to reply from below support Hello Divya,Thank you for contacting Zoom. This is Dyne. How are you? I hope you are well. I apologize for the delay in responding to your service desk ticket. I understand that your time is valuable, and I strive to provide our customers with prompt and effective assistance.Upon review of your concern, I see that you accidentally added 1 license and wish to cancel the plan. I am here to help. Here's what I can do: Instead of cancelling the plan, I will help you reduce the license to 1. Please let me know how you wish to proceed, and I will be glad to help. For further questions or concerns, feel free to let me know. Best Regards, DyneZoom Billing Support  | AMER | 9:00 AM to 06:00 PM ESTFor case escalation, please contact or  submit an escalation.Inah Clemente | *********** | AMER | 9:00 AM to 06:00 PM EST Divya JeevanYes

Hi there,I accidentally entered an incorrect email address when purchasing a Zoom Pro license. Unfortunately, we do not have access to that email address, and as a result, we are unable to sign in to the Zoom account associated with the license.Please advise how this can be corrected? Additionally, which Zoom support channel should I contact to resolve this issue as soon as possible, given that I cannot sign in to the affected account? 

In my Profile view (zoom.us > Profile) it shows all of my current authenticated sessions. I have one session that is marked as “Unknown”, but I know for a fact that this is my Zoom plugin for Outlook. I would like the ability to add a note (or even change the name) for a given session so that I can easily identify it and distinguish it from any other possible “Unknown” sessions.

ズームのプロプラン(有料)をベーシック(無料)に戻す方法を教えてください。

I’m writing to seek your assistance with an issue regarding my Zoom Pro subscription. I have an active monthly subscription purchased through my Apple ID, and it correctly appears as valid in my Apple account settings. However, after being unexpectedly disconnected from a meeting, I’m no longer able to access Pro features within the Zoom application on my device. The app does not recognize my subscription and behaves as if I’m on a free plan. I’ve already tried the following troubleshooting steps:Signed out and back into the Zoom app using the same email linked to my Apple subscription.Restarted the device.Ensured I’m logged into the Zoom app with the Apple ID used for the purchase.Despite these efforts, the subscription still isn’t active in the app. Could you please help me understand what might be causing this discrepancy and how to restore access to my paid features? 

After payment was done till now zoom is not upgrade why??

Dear Zoom Sales Team, I am writing on behalf of our institution (located in South Korea) to kindly request a proforma invoice for the purchase of a Zoom Pro License (1-Year Subscription). This proforma will be used for internal budget approval and payment processing. Thank you very much for your assistance. We look forward to your reply. Best regards,

I cancelled my Zoom subscription several times, but I am still being charged monthly after the cancellation.I am planning to contact Zoom Billing Support to request a full refund and removal of my payment information. Has anyone experienced this before? Did Zoom process the refund directly, or did you have to file a chargeback with your credit card company?Any advice on the best way to resolve this would be greatly appreciated.