Community Resources

I moved with my small company and now I have to change the adress, but I don't find the solution.What must I do?

Our company used ZOOM 100 Events for just one month. I sent a request to cancel the service, but no one from ZOOM responded. When we received an invoice, I reached out to ZOOM again to request cancellation. I received a notice that someone would get back to me. While I waited, I received another invoice.  In September, I finally managed to reach a person at ZOOM named Maximo. He assured me that the service would be canceled. However, after waiting for a response, I again had to reach out to him by phone. During this call, he mistakenly thought I was trying to cancel our yearly subscription. After clarification, he said he needed to forward my request to another department, and that I would hear back from them. Unfortunately, I did not hear from the renewals department (Cezar). When I eventually got in touch with Cezar, he said he needed to look into the matter. To prove that I had communicated with ZOOM, I had to take screenshots of our cor

I have been facing problem in my previous account . I had taken subscription for 2 user id recently . After taking subscription it came failure to log in error 2,025 . I have already paid now , what to do?? How can I recover my account . I am owner of it *********** 

I just cancelled my subscription to ZOOM because I haven't used this product in a year.  I refuse to pay for another year when I haven't used your product.   I wish to file a dispute. 

Zoom is not letting me in with my zoom registered email address. The response I am getting from zoom is that my email isn't authorized and that I need to contact the "administrator". There is though no other administrator than I, as this is my personal zoom account. Can anyone help such that I can use my zoom?

How does this work if I sign up for this now? I am paid up till Feb on my existing plan. I notice that I will be charged today for a new plan finishing in October. This means I lose 3 months that I have already paid for?

Several months ago, my organization transferred the administration of our Zoom to a new administrator. Regrettably, this new administrator has left the organization and taken the Zoom account with him. If we are unsuccessful in getting back the account, what are our best options to prevent abuse of the account?

لا تستمع لأي شخص يسبب لك إحباطات أو يقلل من طموحاتك. الناجحون يثقون دائماً في قدرتهم على النجاح.

Is anyone having challenges with Zoom's new process for non-profit with Good Stack?  We got approved but have been given the run-around by GoodStack and Zoom.  No access code was given to me and then when I click the links that GoodStack has given me, I get error messages and then Goodstack tells me to go to Zoom and Zoom tells me to go back to Goodstack.  It's been a month, and I can't get a response from either company.

I made a mistake while I was trying to cancel my account. I don't longer need zoom just eventually, but mean while I  click on moving backward billing chosen payment monthly.I was doubting if your ZOOM will be returning my money back , then I moved back and billing again for a year. How much shoud I have to pay ?It is much easy for me to say it in spanishQuiero cancelar la cuenta de un año pro, que ya fue debitada de mi cuentacometí el error de pasarme al plan  mensual y me facturaron, tuve duda si me reembolsaría la diferencia del mes  a pago  anual.Luego volví a regresar al plan anual y otra vez tuve facturación, Podrían anularme la facturación mensual y regresar al plan anual como lo tenia antes. Otra consulta, sera posible cambiar mi correo electrónico (***********) por otro? Espero su respuestagraciasAna Maria Layanamaria_lay @yahoo.es+51 941 453 089 Per

When placing an order of purchasing a Zoom US/Canada phone number, it makes error in processing. Error message: An error has occurred and we are unable to complete your purchase. Please make sure your information is correct or contact support for assistance. (Error code: 5613) I already contacted Support but no reliable solution. I need help with this as soon as possible. Thank you.

I would like to remove the payment method via pay pal

Check for Updates is not an option while I'm in the admin account.

I’m writing to seek your assistance with an issue regarding my Zoom Pro subscription. I have an active monthly subscription purchased through my Apple ID, and it correctly appears as valid in my Apple account settings. However, after being unexpectedly disconnected from a meeting, I’m no longer able to access Pro features within the Zoom application on my device. The app does not recognize my subscription and behaves as if I’m on a free plan. I’ve already tried the following troubleshooting steps:Signed out and back into the Zoom app using the same email linked to my Apple subscription.Restarted the device.Ensured I’m logged into the Zoom app with the Apple ID used for the purchase.Despite these efforts, the subscription still isn’t active in the app. Could you please help me understand what might be causing this discrepancy and how to restore access to my paid features? 

I have paid for PRO but BASIC is showing on my account.

Hi   Does anybody know where I send an email to complain about poor service from a human on the chatbot?   I went round 4 people in 90 minutes and the last salesperson sent me back to billing without exploring my needs.   Any help would be appreciated.   Cheers

Hi,I am having trouble logging into my Zoom account. I usually logged in using GOOGLE, but by mistake, I disabled the option to log in to Zoom using GOOGLE in my account settings, and now I have no other way to log in to Zoom.  Currently, when trying to log in using Google, the following message appears: "You cannot log in to your Zoom account using this method. Please contact your IT administrator for instructions. (2 025)" I need your help urgently as I have a very important online meeting today, and I need access to my account

My father is trying to create a Zoom account so we can video chat, but he's stuck on the Privacy Statement. He can't find the button to accept the terms and continue creating his account, and he's gotten so frustrated with searching for it that he's gotten disgusted and given up. He says he scrolled all the way to the bottom of it but can't see anything to click. I can't see his screen, so I have no idea how to help him, and the virtual assistant has no answers. Can someone please tell us how to get past the Privacy Statement so he can join the meeting I'm trying to set up? Thank you.

hi, please help to check this issue, use legacy outlook able to add zoom meeting plugin normally, but cannot use new outlook to add zoom meeting plugin, after click add button, always show loading status, try to reinstall zoom plugin by zoom website, invalid, please help, thanks! 

Hi, I have had to create another account to create this query in the community. I have a Basic account on another email address which has 2FA enabled. I never enabled 2FA and do not have the recovery keys. I'm unable to log back into my account. Can someone please help as I need access to my account. Thanks 

Subscription is paid by monthly credit card. I wish to cancel this as it is no longer required.

I am trying to use my existing Zoom account for a small non-profit community and and to have several administrators who can start the zoom the meetings using the same meeting ID

Estou tendo diversas cobranças indevidas em meu cartão após o cancelamento do Zoom e ninguém sabe dar suporte nessa plataforma, é um absurdo!

갱신 당일에 pro를 더 저렴한 요금제로 변경했습니다. 그 후 전혀 사용하지 않았고 오늘 저녁 7시에 제가 회의 참가자로 이용할 예정입니다.그런데 Pro 요금제에 대한 해지 후 금전적 해결이 이루어지지 않았어요. 확인 부탁합니다.

I have a basic account.  I tried to log on and it prompted me to create a 2fa code (which I already had).  I did this, and now my new 2fa does not work, and I cannot log onto my old basic account.  Zoom will let me reset my password, but not my 2fa.  I created a new basic account to post this question.  How do I delete my old basic account and switch to the new?