Zoom Workplace Whiteboard: Some Traditional Chinese characters disappear after pressing Enter

Hi ​@Chloe Jing ,

Thank you for reporting this issue and for providing the detailed reproduction steps and screenshot — this is very helpful.

I understand that when typing Traditional Chinese characters into a text box on the new Zoom Workplace whiteboard and pressing Enter to confirm, some characters are disappearing, while Simplified Chinese input works correctly. I also recognize this is actively impacting your online Chinese teaching for your Hong Kong and Macau students, and I want to make sure it gets the attention it needs.

To have our engineering team properly investigate and troubleshoot this issue, I'd like to ask you to raise a formal support ticket with our Zoom Support Team. This will ensure the issue is logged, tracked, and routed directly to the engineers who can diagnose the root cause.

When you submit the ticket, it would help to include:

• The attached screenshot showing the issue
• The reproduction steps you shared (open whiteboard → add text box → input Traditional Chinese characters → press Enter → characters vanish)
• Your Zoom Workplace client version (Desktop or Web) and operating system
• The input method/keyboard (IME) you're using for Traditional Chinese input
• Any specific characters or patterns you've noticed that consistently disappear

You can raise a ticket here: https://support.zoom.com (or through your usual Zoom Support contact channel).

Thank you again for flagging this, and apologies for the disruption it's causing.