Hi community,I am using the system today and encountered an issue where the screen freezes upon downloading a report. Here are the details:Use case: Trying to download the monthly report. Steps taken: Logged into the system, clicked on "Report", and then clicked the "Download" button. Error message: No error message pops up, but nothing happens. The screen just freezes completely. Troubleshooting done: I have tried using an Incognito window and clearing the browser cache (Ctrl + F5), but the issue persists. Environment details: Browser: Google Chrome (Latest version compatible) Operating System: Windows 7 Could anyone please help me fix this or check if there is a server-side issue?Thank you!

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Question

The Download button is not working on version 2.4 on Windows 7

Hi community,

I am using the system today and encountered an issue where the screen freezes upon downloading a report. Here are the details:

Use case: Trying to download the monthly report.
Steps taken: Logged into the system, clicked on "Report", and then clicked the "Download" button.
Error message: No error message pops up, but nothing happens. The screen just freezes completely.
Troubleshooting done: I have tried using an Incognito window and clearing the browser cache (Ctrl + F5), but the issue persists.
Environment details:
- Browser: Google Chrome (Latest version compatible)
- Operating System: Windows 7

Could anyone please help me fix this or check if there is a server-side issue?

Thank you!