Webinars

I want to run a webinar where I’m sharing my screen and have my thumbnail to the side of the screenshare for attendees. I’ve followed the instructions to have “side by side gallery” and have attendees following host’s view, but all you can see is the screenshare, not the thumbnail. Any idea how I can resolve this?  I’ve seen this info from support but it doesn’t work:“The “Live” View In Zoom Meetings, each attendee has control over their own display configuration; the Host can affect that to some extent, but ultimately the Attendee has control. You can advise your attendees to change the settings in the upper right View menu, with the side-by-side option being most often used to make the full presentation unobscured.  In Webinars, the Host has full control over the attendees’ view – though panelists (everyone “on stage,” so to speak) still have control of their own view. As the Host, go to the Panelists window down to the …

First timer … searched Focus Rite, but the results padlocked on the camera function of Zoom.I have a Focus Rite Scarlet Solo device.  It takes an external Shure Microphone with the “XLR” connection and my bass guitar in the standard 1/4’ audio jack … digitizes and sends to the computer with USB.  The device works fine on Apples “Garage Band.”  It will discern for the vocal track the mic, and for the bass track, the “instrument.”  However,  when I try to use this device in a Zoom session with my bass instructor, he can hear my voice, but he can’t hear my bass guitar.  Seems to me, it’d be “all or nothing” … I DID discover yesterday, in starting my own session, I could hear my bass … but when I joined the session my instructor started … no bass.what do I need to do in Zoom to avail the bass guitar to the program so that my zoom participant can hear it?Version 6.7.7 Zoom software.  Thank you for helping a newb! 

After a recent webinar, I went to watch the recording and noticed that the resolution isn't 1920x1080. This keeps happening. How can I fix this? I want to record my webinars exclusively in 1920x1080.

As the webinar host, I am unable to connect to the Q&A widget during the webinar.  Attendees, co-hosts and panelists are able to open the widget and enter and answer questions.  For me the widget pops up but at the top, the words connecting and disconnected keep alternating. This went on for the entire webinar.  I was absolutely blind to the questions.  It appeared that I could change the settings for the Q&A in the pop up but no luck seeing or answering questions.I am using the latest version of Zoom workplace on a Windows 11 computer.  I have deleted and reloaded the Zoom App.  Any suggestions?

Is there a way to set up a webinar in which the webinar participant will have their camera on, but mic will be off until unmuted by host?

I'm being added to webinars i didn't sign up for by people i don't know. I don't know how they got my information but i got zoom meeting confirmations and reminders for webinars that I didn't sign up for.And the organizer is obviously very shady. They use throwaway email addresses as their reply-to email adds.  It's messing up my calendar cos these webinars are automatically added to my calendar.Isn't this a privacy and personal data violation? How can I stop this?

We are hosting a zoom event and want to be able to control the zoom production studio from backstage without joining the webinar ourselves. How can we do this?  We are finding we have to start the webinar to set up production studio first which eliminates the waiting room.  Help please! 

Hi every time I set a webinar to record to the cloud a local recording is also made on my computer automatically, resulting in extra GB's on my hard drive and CPU usage. I am not sure, but it seems it only happens when I check the “Automatically record webinar - to the cloud” setting when planning the webinar. Anyone els have this issue? Thanks, Siep

quiero hacer un seminario web y antes de empezar la reunión dejamos unos 5 mint en espera a que todos puedan acceder y en ese momento comparto pantalla con una slide donde pone en breve comenzaremos y a la vez pongo música, pues no me deja la opción de compartir pantalla con sonido. No sé como podemos solucionar esta incidencia.

I saw it mentioned that "users can't access simulive from a mobile browser"I haven't not made the investment into the package to test this, but does this translate to mean that:If I send an email out to 300 registered attendees for a simulive webinar, and 80% of them click on the link on a mobile device, they will not be able to access the webinar? Or will their mobile device redirect them to download the Zoom app - and if they have the zoom app installed on android or iPhone, it'll open in that. Curious because normal webinars do that, it seems so odd Simulive wouldn't function the same way.Maybe I misunderstood what the comment of not working on mobile means.

Can someone explain to me why on Tue this week when I added Panelists to my Webinar they all received Zoom email notifications of their specific link to enter webinar for practice session, yet on Wed when I added them to another webinar they checked box was not visible and the comments about sending email to Panelists was no longer visible.  Therefore the 2nd webinar, no-one received the Zoom email giving them access to the webinar early to practice?  

3月15日にウェビナーのライセンスが切れます。次回の開催が4月14日に予定しておりますので、更新する予定なのですが、せっかくなら4月14日の前日にライセンスを購入しようと考えております。ただ、4月14日のセミナーの告知はすぐにでも始めたいので、ウェビナーの招待リンクは今から発行します。そこで、質問です。4月14日の前日にライセンスを購入した場合、購入前に設定して告知をした招待リンクのURLは変わらない認識で問題ないでしょうか。

Is it possible to track and/or collect data (Full name, email address, location) for a webinar with livestreaming if the attendees do not have to register for the event. Meaning “no registration required”. Any advice is appreciated.

I originally had a paid Zoom account, but after my subscription expired, it reverted to a free account. Now that I've resubscribed to a paid plan, I can’t seem to find my cloud recordings. However, my cloud storage shows that it’s already 95% full. How can I locate my cloud recordings and free up storage space?

I originally had a one time use webinar that expires on 2/14th, I tried to schedule another webinar that will be on 2/16th and was prompted that I need to buy a new subscription, I bought another one-time subscription that will expire on 3/10th.  Despite this I still am getting the prompt that I need to subscribe in order to schedule the webinar.

I will be hosting a webinar with 3000+ participants later this month.  All attendees sign up for the event on a separate (non-Zoom) platform and then we register the attendees (via CSV upload) into Zoom.  We are hearing from a disturbingly large number of attendees that they did not receive their Zoom registration confirmation email.  The emails are not found in the recipient's inbox or spam folders.  Having them search for emails from '***********' also does not produce the registration confirmation email.  Resending the confirmation email (an incredibly time-consuming process now that Zoom has inserted a 60-second countdown timer between resends) produces mixed results; some attendees receive the subsequent email while most do not. So far, Zoom technical support has advised two things:1) tell the recipients to contact their email server provider and ask them to unblock all of the 50+ IP addresses that Zoo

For about 2 months now I noticed zoom no longer sends out confirmation emails to CSV uploads and people that register through the registration link for a webinar. This has been affecting my business lately. Are their possible workarounds or other platforms to explore?

Over the past 3 days we’ve had 2 webinars where yahoo.com users have NOT received their confirmation codes. Not in spam, not in trash, not in regular mail. When it was one time I assumed user error. Second time, with another yahoo.com email, I’m thinking it was a system error. Doing some sleuthing, other platforms have issues with yahoo.com and apple mail, so I’ll check that out, but wanted to know if anyone else has seen this issue and whether or not you have a work around.  Susan 

I'm a little taken aback that as a coordinator of events/seminars on the hub, I can't download seminar feedback (survey) in bulk for all seminars --  I have to go into each individual seminar (40) and combine them? That seems insane and quite fixable!

I've unsubscribed from all Zoom Webinars email notifications, but I continue to receive spam emails from them. Unfortunately, Zoom lacks a strong method to report these spammers. Why don't you take measures against spammers or stop sending emails after users unsubscribe? 

I’m hosting a webinar that is limited to approved participants. I’ve set the webinar to manual approval, uploaded a CSV of approved participants, and unclicked “Send invitation after importing” so they won’t receive any message. I will then include the webinar registration link to that same group in a separate email I’m sending so that if they register for the event, they’re pre-approved. However, I don’t see a way to tell which of the uploaded invitees has manually registered. The entire list is under “Approved” when I look at Manage Attendees, and when I download the CSV of attendees it just lists everyone together as approved registrants, whether or not they’ve manually registered for the event. Is there any way to see who actually clicked through and completed the registration link? Or, once I upload a list, can I only see the entire list of pre-approved participants, whether or not they’ve manually registered?

We had an odd occurrence during a Webinar last week as one attendee toggled their Closed Captioning on, which turned on CC for everyone on the Webinar. I thought surely that was a bug so I reached out to Zoom Support and they tell me that that is an intended result. If ONE Attendee on a 1000-person Webinar toggles on Closed Captioning, it will start CC for 999 other people. That, in my opinion, should NOT be the case. CC is an individualized experience. We cannot be without it, but the way Zoom has it designed in Webinars, turning it on can cause a significant amount of confusion for other Attendees. Is there a setting somewhere that we can set so that if someone turns on CC, it ONLY turns on CC for THEM? 

Where can I access we asked registrants to submit when they registered 

I have the page of advice telling me how to convert a meeting to a webinar however when I view the meeting the only buttons to the right are start, edit and delete. There is no option to convert on any of my meetings. Does this mean that I cant convert? Thanks.  

Hello I’m reaching out regarding a technical issue we encountered during a recent webinar hosted by our company, and I’m hoping to get some assistance in resolving it for future sessions.Here’s a summary of the issue:Whenever our executive, who served as the webinar host, unmuted themselves to speak, participants experienced significant feedback and echo.This occurred even though all participants were muted during the session.The webinar host did not personally experience any feedback or echo on their end while speaking.The host was using a laptop with built-in speakers and a built-in microphone in a private office environment.Given that participants were muted, we’re unsure what might have caused the feedback. Please help in diagnosing and resolving this issue to ensure a smooth experience for all attendees in the future. I've looked at other articles on audio feedback resulting from a second de