Products

I am new to Zoom and had an issue with recording a meeting with the Free account. I have a MacBook Air with the Safari v. 17 browser and downloaded the app for my meeting. At the start of the meeting, I got a pop-up prompt that said "Enable video recording." I clicked yes and assumed the meeting was recording. At the bottom of the screen, there was a button that said "End recording." The meeting ended after 40 minutes and I did not get to click End Recording. I looked into my Zoom account from the website and under account, I checked meetings and recordings. There is no video file to be found. Any thoughts on why the meeting did not record?

I am unable to register for public webinars with my free zoom account. I am trying to join a public webinar hosted by Aurora Energy: https://auroraer.zoom.us/webinar/register/1817338665272/WN_Za6zPKuiQEubkfNhvOTW1g#/registrationHowever, when I enter my registration information, I get an error saying "This webinar is only for authorized people. Register with a different email address". Although the webinar is clearly a public webinar, and the email adress I use for registration has a free zoom account associated with it. I have raised this issue with Zoom in several tickets over the last few months, without getting any helpful response. Now my tickets are simply being closed whenever I create them. Anyone else has similar problems, or is there anyone with a free zoom account who has actu

Ik heb een abonnement om online les te geven en gebruik de app zoom.us daarvoor. Ondanks dat mijn profiel 'Nederlands' is blijft de app halsstarrig in het Engels. Ik heb al vanalles gedaan, de app verwijderd en opnieuw geïnstalleerd, de data verwijderd in de 'bibliotheek enz, maar niets helpt. Wie kan mij hierbij helpen?

Hello Community, I am able to view only a fraction of my previous meetings---and they are the oldest ones!  I read that I would only be able to view previous meetings from the last 30 days, but I don't think that's accurate.  I set the start and end times, and my previous meetings are still gone. Please, can someone tell me how to view ALL of my previous meetings?

It would be incredibly helpful if Zoom displayed a Countdown Timer while participants are in Breakout Rooms. This would help participants to know how much time is left so that everyone has a chance to speak/discuss.The is a "count-up" timer, but this is not as useful as it requires people remember exactly how long the Breakout Room session was for, and is not as clear as a "count-down"There is also a 60 second reminder, but that does little to help participants manage their time over the course of a given breakout session. Does such a feature exist?If not, what is the best way to submit this feature request to Zoom?

I have Zoom workspace and have the latest upgrade.  Even before this upgrade, I am unable to share audio.  I have uninstalled and reinstalled the zoom application on my desktop.Attempting to share audio from apple music, whatever the settings, only results in faint static sound.

Is anyone having issues turning on breakout rooms in webinar. When you select the webinar tab there is no toggle to enable break out room.

I have the following problem:I started a Zoom Meeting and shared  my screen and  also the sound by switching on "the original sound for musicians" in the sound settings of Zoom.My fellows can see my screen, they can listen to my speech, but they do not hear any sound from the DAW Cubase 14 Pro.In a community of Facebook someone told me, that I have to choose the "Zoom Audio driver" in the  studiosettings of Cubase 14 Pro. But this driver I do not find anywhere in the studiosettings. And I did not find any driver for my SSL12 Audiointerface for Zoom.But he could not help me to find a solution, cause he has a Mac and I have Win11 Pro.So is there anybody here, who can help me to make the System run in that way, that my meetingmembers could hear the Sound of the Cubase 14 Pro DAW on their speakers?I have already looked in the privacy settings of Win11 Pro to see, what I could do. Zo

Since a couple of weeks some of my students loose the audio when they enter the break out rooms. Before it has never been an issue and it does not apply for all students.They have no audio in the break out rooms and when returning to the main room their status in the bottom is on 'Connecting with audio...'. After a while some will have audio connection in the main room again, while others need to leave the meeting and rejoin again.Why is this happening and what can they do to solve this issue?

I have recorded meetings in the past with no difficulty but all of a sudden my Zoom meetings do not allow me to record even though I am the host.The message that comes up is "Please ask the host to give you permission to record".  How does that work if I am the host?I have tried getting others in the meeting to record but they get the same message.What am I doing wrong please?Thanks.

Hi everyone - I created a meeting and set it to record in the cloud.  Presenters in the meeting did a test run using the link and it recorded, but when the time for the actual presentation came, it did not record.  Has anyone experienced something similar? Is there anything I can do?

On January 14 I completed a Zoom meeting, however, I cannot access the recording 

On my new Lenovo Tab Plus there is no option to blur the background? Please help

Is it possible to put a custom background on a desktop phone using the web portal?

My camera is working. In zoom settings it works, too, when I am the host of a meeting, but when I enter a meeting I get the message that zoom does not detect the camera. Even when I go into the settings it works, but at the same time it doesn't work in the meeting.

Hey there, I've been using Zoom on Mac for years and share my iPad notes regularly via a wireless connection.  Earlier this week, after such a share, I went to reconnect the iPad screen and the iPad no longer showed the zoom sharing option to accept (Doesn't show on iPhone either leading me to suspect a Zoom setting/issue). The regular airplay options are listed, just not Zoom. Airplay works, as does a wired connection. I may have been distracted and 'cancelled' a pop up when I initiated the screen share on the Mac, I'm not sure. I've deleted and reinstalled the program on the Mac. I've walked through what I know are Zoom screen sharing options and they work, just not the iPad. Seems as if the IOS devices aren't receiving the sharing request from the Mac's Zoom program. Any thoughts or directions?

I am unable to get video on a zoom call when I was previously able to.  When I click and turn on the video, a locked padlock is appearing on the screen and there is not self image.Any suggestions for how to solve this so that I can once again be able to get video of myself during the zoom meeting. Thank you. Regards,   

I have a picture saved in my profile. When I do not wish the video to be on, I do not see my picture in the screen. I just see my name. I want other participants to be able to see my picture. How do I make sure that is visible? 

If I change my name and profile pic is there anything like an ID number the host can see that identifies it as the same account?

I have never used OBS before, but I've got it set up exactly as it says to do in numerous tutorials. I've used VB virtual audio cables and Voicemeeter and neither of them work...EXCEPT when I am testing the mic and speakers in Zoom and even then it is choppy. Everything in OBS is properly configured, and everything in Zoom is properly configured. I'm using Windows 10 with most recent Zoom desktop client and I don't know what else to do. It's very frustrating, especially because I can hear the sound to some extent when I'm  testing. As soon as I click out of the test window, the sound cuts out again. Anyone know how to deal with this?

Hi everyone,I’m Darshan Hiranandani, trying to figure out what the default font family is for Zoom’s web interface and SDKs. Does anyone know what font Zoom uses by default for these platforms?I’d appreciate any insights or if someone has this information readily available!Thanks! RegardsDarshan Hiranandani

I use Zoom Workplace 6.2.3 on a Mac. My organization has cloud recording that is turned on for meetings. I've reproduced this problem with 2 different computers using 3 different sound cards. When I'm in the meeting everything is fine, but the recorded video file only has sound in one channel. I'm not doing anything interesting with stereo imaging but it's annoying to have audio in one channel only when it was recorded in 2. I've double checked everything on my end - sound card, inputs etc and as I said it seems fine in the meeting and I have reproduced it on another sound card and even another laptop (all Macs tho; I don't have Windows to check). Is this a software bug being worked on? Or am I missing something obvious? Thanks.

Me and my dad got problem with projector USB cable in zoom but it doesn't work

Hi all, Recently my zoom has decided to begin recording my meetings with audio coming through in only one channel, ie: coming through in only one headphone when listening to the raw footage on headphones after recording has finished.  Any ideas how I can fix this?Thanks!

I have a mate who wants to join our Zoom meetings. He has an old Nokea phone (the rectangular one). What instruction do I need to send him? I look forward to hearing from you. Thanks and regards, Jack