Products

I want to install Yealink A30 in my office and use Zoom as platform. I would like to know what type of license is required? Do I need only Zoom Room license or I also need Zoom Workplace Pro?  

I received an e-mail that advise me that my account is suspended. Have you some explanation?  

I bought a Neat bar and got the ZOOM Rooms license to operate it.  I still have my pro license.  ZOOM Rooms won't let me do meetings in excess of 40 minutes even though I have both licenses.  Do they need to link somehow?  I use the same profile and login with both licenses but my user management shows both licenses with two different emails.  the new email for the Rooms license looks computer generated.

I was wondering if there is an active API or SDK to display Workspace Reservation and embed it on a locally hosted website?

At a meeting, as the host, when I spotlight someone, it works for others but not for me- I still have gallery view. I want to record the session with the speaker spotlighted and sharing their screen, (50/50 style) but all I get is their screen and gallery view which is no good for the recording - any ideas what I can do?

As a Co-Host, in support of groups of 20-30 participants, I find it challenging to view and manage several panels at once.  I'm using a 24" iMac and trying to see it all - (e.g. Participants Panel; Chat Panel; Breakout Room Panel, etc.). Any Tips?

They want to send an email and make zoom room as cohost – Respect and TeamworkRespect - It is used for webinars - Find best practices of zoom rooms can be integrated and controls can be done from zoom room Polycom panel Respect and teamwork is a zoom room

I have read about Spotlight and decided to use it during a meeting of writers where I serve as Zoom Host. They produce short documents, send them to me and I put together a document for the group. During the meeting, I use Share Screen to show the document so others can follow along as the author of the section reads what s/he had submitted. When I Spotlighted the reader, others could still change their view so that they still saw all participants rather than just the Spotlighted one. This is not what I expected and seems to contradict what I read about Spotlight. The session isn't being recorded. Am I missing something or is that just the way it works?

When you are hosting a Zoom meeting and sharing your desktop, is there a way to hide the speaker box where the speaker's camera image is normally displayed? We hope to do this because the speaker's image is already embedded in the Microsoft sharepoint slides. Thank you.

I have an upcoming meeting using Eventbrite for tickets and setup zoom workshop through them too so automatically emails them zoom link.  Can non-Eventbrite ticket holders get into call to when I email them link or bc put link on Eventbrite will it not open for them?  I assume there should be no problem but relieved for any clarity, thk u.

"I'm at my wits end with Zoom.  We use the same laptop for many zoom meetings without any problems. One meeting room however is a nightmare. No matter how much we try or what we do it wont let us into the meeting due to INCORRECT passcode. It consistently take 30-35 minutes of trying various options. Delete Zoom, reinstall Zoom  Dont install zoom etc etc and then finally after 30 minutes,  all of a sudden it works. The owner of the meeting room keeps implying that the problem is me (typing wrong passcode) but its NOT me      We also try with a totally different laptop (Lenova vs Macbookpro) that is used everyday for online school and the same error occurs  incorrect password p.s Hopefully ZOOM wil reply here instead of hiding behind a privacy issue that doesn't exist  This is about a valid passcode NOT WORKING  I dint reveal the passcode so how can this be a privacy issue ????????

Hello, I have created several zoom sub-accounts for better licensing within the organization. I would like my zoom rooms already created within the master account to appear in the sub-accounts. Do you know if it can be done?

I create meetings for users using the APIPOST /users/{userId}/meetingsand everything works fine.BUT! I can't find information how I can add this event to the screen in my zoom room (add meeting for room)I only found information abouthttps://api.zoom.us/v2/rooms/{roomId}/meetingsBut this only works with the outdated JWT authorisation.Please help!

So I just noticed recently that our Zoom Room controller could make outgoing calls (we also have Zoom Phones setup). I looked at the dashboard in the Phones System Management->Users & Rooms->Zoom Rooms and the package assigned to it is "Zoom Room Common Area" which says we can do extension to extension calling, metered outbound calls and basic phone features. But I can't google-foo my way to find what the outgoing calling rate is for this package. Does anyone know the link? BTW I am in Australia so AUD please.RegardsDamien

When entering a product support  zoom workplace, I get transferred to a breakout room to meet with a support team member.  I'm staying in the Zoom Workplace environment instead of being transferred to my Zoom app.  This is needed so I can share my screen.  They say it is a setting in my setup.  What is the setting and where do I find it to enable my automatic transfer to my Zoom app when entering a breakout room?  

My colleague and I are in charge of running webinars for our organisation. Our organisation has a Pro account, and we are both Workplace Pro users on this account. If I set up a webinar via my account, is there a way for my colleague to be able to collaborate on the setting up of this webinar via her account? For example, update the description, manage registrations, access the reports and the recording? We understand the Co-Host aspect which is useful for the actual running of the webinar, but would like to collaborate more on the pre and post event aspects of this.

After an email engagement comes into the ZCC and assigned to an agent, is there a way for the agent to transfer the engagement to another agent that is currently in a not ready status i.e. on a call, in a zoom meeting, offline, etcCan transfer if the agent is in a ready state, but if the agent is in the not ready they are greyed out and can't be selected. the policy on the queue is set to transfer to all agents and queues 

Hi all, I am seeking a little clarification as I have been stuck on an issue since MarchI have a Zoom Business account with 10 licenses that I use for my organisation.Back in March 2024, we wanted to try some production tools using Zoom Rooms. We subscribed for the monthly Zoom Room plan. Thinking that it was a monthly plan and not an annual plan, we thought we could cancel it once our event was done.When we submitted our request to cancel the subscription, we were told by the renewals manager that we are unable to cancel the monthly plan as the Zoom Room was purchased with our Zoom Business account and therefore we had to continue the monthly subscription until our Zoom Business subscription ends.I find this pretty strange as to why it's called a monthly subscription, but you're forced to continue the subscription for a whole year.Here's the most disappointing thing...Our Zoom Business license ju

I have set up a recurring meeting for a community of mine to meet regularly weeklyI have set it so the participants can join whether or not the host has started the meetingThe system will not let me set up co hosts in the set up - why not?I also can't seem to be able to allow screen sharing for all participants except when I join the meeting as wellI don't join every meeting - I have co-hosts which as I said - I can't set up ...What can I do - I can't make myself available every week ...

There was a recording downloading and I save to my desktop as I always to but today the recording was about a second long and did not record the whole two hour meeting. I need that recording. 

I am conducting a lecture training through ZOOM irregularly, and I want to allow only designated attendees to log in (I cannot collect ZOOM ID). I want to use the ZOOM survey function in the training to create a test paper and have it administered. # Is it possible to restrict users when logging into Zoom?Ex) After entering a password, only the people set below can enter by accurately entering their number and name.241024SJN241025SIH241026SIE241027SIR Let's take an example with a detailed process.1. When 30 people who applied for the course are accepted,2. A zoom room with a limit of 30 people is opened,3. The administrator registers 30 test numbers (or names, specific data),4. When entering, if you are not the number,Where can I find a way to set it so that entry is not possible?

Hello could anyone help me to start screen recording on zoom meeting without the screen become freeze and didn't work 

 I am experiencing an issue with the Zoom Video SDK in my React.js project. The problem occurs specifically in Safari (MacOS) and Firefox browsers. While the video for other participants renders correctly, the self-participant's video is not displayed in these browsers. Here are some key details about the issue:Browsers Affected: Safari (MacOS) and Firefox.Behavior:a. In Chrome, the self-participant's video works perfectly.b. In Safari, the video element for the self-participant remains blank whereas the other person can see my video.c. In Firefox, the same issue occurs, and no errors appear in the console.In Chrome and Safari (iOS) everything works fine but in Safari (MacOS) and Firefox I am having this issue. The other person can see my video completely fine but in my screen my video is not being displayed. In the console it is giving below error: Error:Uncaught Error: The video-player mus

Hello,  We are using a Newcloud.Media account to post when visitors show up to our location.  This integrates with our Zoom Room via showing a website which updates every 10 minutes.  The issue we have is that sometimes this update takes HOURS to happen.  Typically more than 2-4 hours to display an update to this site that shows when a visitor is coming.  We have tried adding the website in twice to force it to update every 10 minutes- but when you publish the change, it still does not occur at a reasonable time.  We want to be able to add when a visitor is coming with it updating at a much faster rate - especially if we want to welcome a visitor and it is less than a 2-4 hour notice. Does anyone have this issue and know what may be blocking this digital signage room to update at a reasonable time?  Any help would be appreciated.  Again, it is a site that is being updated via newcloud.media&n

Hi there,tearing my hair out as I try to book in some consultations with a team using @schduler.   .  Settings seem to have changed so that it is showing availability when I already have meetings booked. this is even though I have my outlook calendar linked (and meetings show in my Zoom calendar). Also I can't book more than a week ahead and block out times that aren't available either. Looking forward to your thoughts.   @SchedulerMaster