Products

Tested version: 6.3.5 (54827) Trying to open the audio settings or making a call with a microphone configure with a high frequency makes the window crash instantly. Mic configuration: 1 channel, 24 bits, 192000 Hz To reproduce:- Change the microphone settings to 1 channel, 24 bits, 192000 Hz in the windows sound config- Try to either make a call or open the settings in the audio session- The call / settings window will instantly crash Workaround- Set the microphone to use a lower frequency (like 96000 Hz or lower)

I am on a Mac and there is purple icon in my menu that I have never seen before, when I scroll over it, it says "zoom.us is capturing your computer screen" but I was not on a live zoom call.  first, I quit zoom.   still there.  then I just went ahead and deleted the app from my computer: still there.  now I am going to restart.  better not be there when I get back. 

 Hi everyone, I’m hoping someone can help me out here. My Zoom desktop app crashes every time I connect my condenser microphone. The video works perfectly, but as soon as I plug in the mic, the app quits. Interestingly, the web version works fine with the mic, but the video quality there isn’t great. I’ve tried all the basic troubleshooting steps—rebooting my PC, uninstalling and reinstalling Zoom, checking and installing updates for both my PC and the app, resetting, running a disk cleanup, and even deleting data—but nothing has worked. This has never happened before, and I’m really stuck on what to try next. Any advice would mean a lot. Thanks so much in advance!

I am an admin in my company account. I would like to switch off the "Meeting summary with AI Companion". Unfortunately, this is not possible. I get the message "Blocked by administrator". But I am the administrator. How can I switch off the summary with AI Companion? My ZOOM version is 6.4.0

My company have enabled "Advanced Chat Encryption" for our Zoom messages. This adds a little 'lock' symbol above the message field that says:"Chat content is Advanced Chat Encrypted. However, this chat's metadata (such as the chat's name and chat members' names) will still be viewable or editable by account owner, account admins, and others designated by the account owner."This pop-up comes up every single time your mouse cursor passes the icon. This is extremely frustrating as I have multiple monitors set up, with Zoom on my right-most monitor, and my cursor very frequently passes this icon. Every time I go to write a message, or move my cursor away from that location, the pop-up message appears. The issue is that it does not dissapear unless you click elsewhere in the Zoom window. As per the image attached, you can see that the pop-up covers a large portion of the text in the chat window, which means that if I move my cursor away from Zoom and

I want to expand  the scheduler to show meetings after 6-30-2025 but cannot find the setting

Is there a way to change the background color of the Meeting Chat??? SOLVED..  just changed it to dark mode..dont know how to delete this message yet though..

Hi everyone, I've got an urgent question. I want to share single files in my Zoom meeting but the "sharing files" option is missing. There's only the option to share my screen and parts of the screen. Can anyone help?Thanks so much Jule

Ciao, nella condivisione della mia immagine ho problemi con il video. Chi mi vede ha un video nero o pixellato che va e viene. Particolarmente questo accade nella visualizzazione focus oratore mentre nella modalità griglia non accade. Consigli?Qui alcuni esempi del problema:https://ibb.co/35zK39wJhttps://ibb.co/F4qLJPdFhttps://ibb.co/rGWy5j2f

Bonjour,  Ce matin une personne m'a transmis un lien zoom. nous étions 2 à cette réunion . J'ai souhaité l'enregistrer, elle était d'accord. J'ai bien entendu l'expression "record in Progress". Quand la réunion zoom a été terminée, j'ai mis fin à cette réunion et je suis partie. J'ai voulu réécouter l'enregistrement cet après midi introuvable! Est ce que cet enregistrement s'est perdu, est ce que ca n'a pas fonctionné. y a t'il un moyen d'y accéder ? c'était très important pour moi. Si l'un d'entre vous a une solution.  Au départ je l'ai enregistré sur mon ordi et non dans le cloud et quand je vais dans zoom et enregistrement il n'y a que la dernière que j'avais faite avant aujourd'hui qui date de janvier. 

Hello, I'm seeing an issue bringing the Tracking Source Name or Tracking Source URL into the Zoom trigger, though it is showing my test source on the Zoom side. Any ideas as to how we can get the tracked source logged in Zoom to flow thru to Zapier? It looks like Zapier acknowledges that it is a value, it's just not populating. Thank you!

Hello Members,I bought the zoom package 4 day back for calling plan,everthing was working fine i was able to receive and make calls on my zoom phone app but from today in my phone app it says "Your acount is inactive,please contact admin (code: 1301403).i have done everything talk to a customer care but nothing worked.Please if anyone knows how to eradicate this problem please help.I am not able to receive or make calls. 

I typically use my personal meeting room, at least three times a day with different individuals. The AI companion always calls the meeting's MG's Personal meeting room, when I check the doc summaries/AI summaries later.   Is there a way, to change the meeting room name so that it is saved by default? Typically all the meeting summaries will be emailed to me by AI companion and saved in Zoom docs as MG's Personal Meeting Room. Is there a way that i can change it each time to the person I am meeting eg. MG and Alice catch up.  Otherwise, when I go to docs, in Zoom Workplace, I will see three AI summary documents with the title MG's personal Meeting Room. Reviewing documents later and searching can then be a bit cumbersome. It is manageable, but just thought I would check. Thank you. Hope my question makes sense. 

"I’m setting up a hybrid class where one group of students will be in-person with me, and another group will be in a separate classroom. The second classroom tends to have a lot of background noise, and when students speak, they are hard to hear. What are the best practices for setting up clear communication between both groups? Would it be better for each student to log into Zoom individually, or should I set up a large TV with a microphone and camera? How do I reduce echo and background noise while ensuring everyone can be heard clearly?"

Not sure where to put this, but have seen a similar post here.  I got a message that my account was compromised.  Not sure how since I have always had 2FA enabled, and all of my passwords for web pages are different, but like a good boy I changed my password.  And then remembered the problem I had the last time I changed my password.  I use really complex passwords.  Except on sites like Zoom.  The website can handle a password with spaces in it, but the Linux zoom client cannot.  Apparently Windows zoom clients can't either.  I can't log into the Zoom client with a password with spaces in it.  2022?

I'm working for a small non-profit with a Zoom pro account.  The organization would like the ability for any of it's six board members to be able to start a scheduled Zoom meeting as host so that they can take turns starting a meeting.  What is the process to enable all six of the board members to have their own log in keys for a meeting.  Can we do this with just one license?

Hello - I have a recurring meeting that I'm trying to change from a waiting room (where the Host admits participants) to allowing participants to join before the host and reclaim host using the Zoom Host Key. After making some changes under Account Management>Account Settings, I can create a new meeting that has this functionality. However, after disabling waiting room in my recurring meeting, it still requires the host to signin to start the meeting - it doesn't allow participants to join before the host. I can't seem to figure out what I'm doing wrong. Is this change to a recurring meeting possible? THANK YOU!

Hi there!Recently bought a new laptop (Asus Vivobook S16 OLED S5606MA). The video is, for some reason, distorted (can't attach a screenshot, "You have no permission to upload images"). When I'm sharing my screen, the small picture is good. Whenever I stop sharing my screen, it's distorted again. Other participants can see it as well. There should be no problem with the laptop itself; other video conferencing apps work well. There should be no problem with the laptop itself; other video conferencing apps work well. I didn't run into this problem on my old laptop. Version: 6.3.11 (60501)  

When I am typing in Keynote or in Pages, it interrupts typing ( both my own and my client's when they are typing on my screen). We suddenly hear a chime for each key as we type, indicating typing on the screen has stopped. Sometimes, the Zoom home screen pops up, and we have to click on the page again to make it go away and resume typing. Sometimes, it happens 10-15 times in an hour. This just started happening in 2025. Help! 

We have two different types of meetings.  The first is strictly a meeting over Zoom which we record to a computer and to the cloud.  With Automatically Control Volume checked the volume is always at an even level.  The second is a Hybrid meeting where some people are in a room and can be heard over microphones going to a mixer.  In turn the mixer output acts as one microphone connected to a computer signed into Zoom.  With Auto-volume also turned on, the recorded volume level is all over the place, just as we hear it in the room.  I don't understand why effectively using an external microphone via USB would change the recording level. Any suggestions

I am traying to remove these synced calendars from Zoom. I only want to view my personal calendar but when I try to hit the X by the calendars on the left nav, I get this error. I have restarted my laptop, I have uninstalled and reinstalled Zoom Workplace, and I'm running the latest 6.3.1 version. Any help would be appreciated! The error is 4294967295 

We are about a month away from go-live with Zoom phone. In our testing we’ve found that delegation calls with ring all of the delegatee’s devices, including their mobile phone apps. Has anyone found a way to limit this? My concern is bosses lines ringing on their assistants cell phones at all times, including lunch breaks, after-hours and weekends.Thank you in advance!

通話中のライブ文字起こしを利用しています。あとから、メモとしてメールに添付したりしたいのですが、ライブも文字起こしされたものがどこにも存在しません。どこに保存されているのでしょうか？通話中は表示されていますが、電話が終了すると画面から消えるのでなにもできないのです。通話しながらライブ文字起こしされたものを見る意味はないと思われます。ライブ文字起こしされたデータを活用して、伝達の手間やミスが無くなるのではないかと期待をしていましたが・・・誰か、ZOOM Phoneのライブ文字起こしのデータがどこに格納されているのか知っている方はいませんか？

I am currently only able to view one month at a time of upcoming meetings in the browser, and only a week at a time in the Windows app. This has changed recently, and I can't figure out why or how to change it back. I schedule groups 6-12 months at a time, and need to be able to see more than a month at once! I would appreciate any help with this. I can set the dates in the date range, but it won't allow me to select more than one month at a time.

We have our agents on auto answer but noticed calls getting to the overflow queue earlier than our time settings. When we looked into the call, the event details seem to indicate the agent 'Hung Up'' but it still moved to overflow?   Wouldnt the call end if our agent hangs up? Could someone help explain this behavior so we can coach to prevent it from happening in the future?