Products

Hi - I recently purchased a Macbook Air OS and I haven't had this experience before - My Cursor disappears whenever I share my screen (no other time) does anyone know how to fix this? 

I am trying to port a number and its been on pending for almost a week now 

I'm posting from the POV of a webinar attendee, not as a host/planner. I am using Zoom Workplace version 6.4.0 on Mac Ventura. I swear there used to be a way for me, as an attendee, to adjust the size of the presenter's camera view while they are sharing their screen.  For example, you could have the presenter and their PowerPoint side-by-side, and drag to adjust the size of the presenter  relative to the size of their PowerPoint slide. Now all I see is the option to switch between the slide and a camera view up top that is so tiny you can barely make out the presenter's face. If you switch, then the shared PowerPoint is way too small. I realize that if you go full screen, you gain some control, but this is awkward compared to the side-by-side view, requiring multiple clicks rather than just dragging to adjust. I swear I looked through all of the view settings and can't see a way to switch to a view that makes the presentation engaging -- in oth

When I'm in call, the hangup softkey is on another screen - very annoying as I use speakerphone nearly exclusively.   I read an article on how to change "features.cfg" as a means to remapping these softkeys, but that sounds like something which will be wiped out whenever a provisioning/phone update takes place.  Is there a better way to change the softkeys?

Hello,Im looking for a translation app that works during meeting.The standard transcription app in zoom is not acurate enough.Also looking for one that is free if possible or not very expensive.Thank you

Hello my name is Edna I'm kinda new to this so please feel free to reach out and help me understand what I'm doing on this zoom cause I really don't know 

We have a shared phone group for our front reception desk that has a few members of our administrative staff who rotate behind the desk when our dedicated reception is out of the office. Recently, they brought to our attention that they get bombarded with voicemails from the main office line when they have the shared phone group turned off. Is there a setting that I am overlooking that includes suppression of them getting voicemails on top of phone calls when they toggle off the shared group as they no longer need to be answering calls from that line?

There's something Zoom does that really bugs me and I don't know if there's a fix. When I record a video to my computer, there's a box that shows the progress of the video conversion. But that box stays on top and blocks everything I'm working on. Is there a way to get it to appear in the back or something? I'm using a 2022 iMac with the latest OS. 

can not connect to advanced screen sharing, powerpoint with backround has a explanation mark on it 

For years I have been using Zoom to teach and share my slides, clicking on Share - Advanced - Powepoint as a backgroung. And since last week this option is not available on my PC, but it is available on my macbook. I have updated my zoom account and my Powerpoint and I am still unable to use this option that it was available before.I like this option because then I have control of my position and size in front of the slide as I need to demonstrate different aspects. Please help!

Since a month or so, my Zoom desktop client on my laptop fails to produce sound over the speakers. I can't hear any sound, others in the meeting do hear me. I have already reinstalled the app twice and followed the instructions in the support article about sound output for Realtek. Also on latest version of Windows (Windows 11 Pro, version 22H2) and have latest audio drivers (for Realtek Audio). All other apps that use my speakers (Teams, Spotify, etc) work without problems, and so is the web-version of Zoom. Just rather use the app for my meetings! Anyone with a suggestion? Hope to fix this soon!

I want to host a 4 day virtual event. There will only be 1 session at a time. I also want to create a lobby where participants can network. Even in different breakoutrooms with different topics. I want the attendees to only register once for the 4 days. I also want to create VIP tickets, these attendees get an extra session. Can I do this with sessions or do I need events? I believe I only need events when I have multible sessions at the same time over multible days/

We are using ZoomVDI in VMWare Horizon. We have the plugin installed on all client machines and in general its working great.  We have a few requests for wireless headsets. Ive grabbed a Jabra and a Poly headset and both seem to have the issue where the audio works fine but I cannot pickup/end a call from the dedicated button on the headset.  Does anyone have a good recommendation for a headset that is known to work with this setup ?

hi i am having toruble listening through my labtop with my headset when I am on zoom video or audio does anyone can help me fix my issue thr

Hi Zoom,Please confirm if we can upgrade the Zoom client version for user groups via the Zoom portal. Additionally, kindly share the necessary settings and steps required for this process. Thanks

Good morning, I really need help with this as it's causing me a lot of trouble:I'm always the host of a meeting (an online class, actually). Since last week, every time I share my screen, black boxes appear on the side of the participants: they are "the back" of my tool bar and my "participants +  host" squares where our live faces are shown. When I move the tool bar and/or the boxes where my students and I appear, the black boxes move too.It's difficult to explain. It happened overnight, I didn't do anything at all.  Can someone help me, please? I've tried to uninstall and install again, rebooting the laptop and the problem persists. Thanks in advance Laia 

Our company uses Zoom to provide one-on-one tutoring to students.  We create the zoom account and when a verification code is required, it comes to our central email address.Normally we see requests if a student is at a different location or using a different device to log on with, but for the past week, we have seen an influx of verification code requests with no change in location or device.Has there been a change within Zoom that is requiring a new code for each log in on certain devices?Thank you

My colleague organize the zoom meeting has left the organization. We used her zoom to call in and make recording. I was promoted as host during the session. After meeting ended, i wasn't able to retrieve the recording. Can anyone help?

I am trying to understand the metrics on the voice queue summary report for ZCC. for example, what's the difference between offered and offers total. 

How is call forwarding handled when work from home?  Why does it ring to both the outbound number that is set and also on office desktop phone?  Please explain this function 

Hello it seems I may be in the minority of people who prefers to allow for the same time slot to be booked with multiple appointments. When you create a Booking Page in the "Availability" category, there is an option that says "Ignore Calendar Availability" which allows for events not booked through Zoom Scheduler to still show the time slot on the Booking Page as availability. I am looking for a feature or option that will allow me to still have that time slot open even if I book a meeting through Zoom Scheduler. 

Hi all, I am working through the features of Call-Back in the Menu-based Interrupt. I am wondering how does it integrate with the agents in a queue? What come first? Does Call back place an agent in the queue in a reserved state while it calls back a client? When the client presses one to accept the call back, do they can transferred to the reserved agent? If the client doesn't press one, does the agent get reset back to the ready state for normal calls? What actually happens?

I have created an OAuth Provider and Named Credentials in salesforce, I am able to get voice call data from zoom contact center using Access Token, but my AccessToken gets expired after a one hour. Error : -  {"code":124,"message":"Access token is expired."}Request: -  System.HttpRequest[Endpoint=callout:Zoom_Credential/contact_center/voice_calls?from=2025-01-06T13%3A00%3A07Z&to=2025-01-07T13%3A00%3A07Z&page_size=100, Method=GET]  Thanks

Can you tell me what internet upload and download speed is required for the contact center? 

The zoom self help was not able to assist me.   I recorded a zoom meeting with 30 people in Gallery view.   The recording recorded in SPEAKER view.  How is this possible.  I was very upset as I wanted to see the meeting as I saw it in GALLERY View.  Please HELP