Products

Hi a few of our users are getting a "Call Salesforce API failed.  Please try again later."  Our admins do not see this issue so I'm assuming it's related to some permission but I can't seem to figure out what.  Does anybody have any ideas?

Hello i have a user where we recently implemented zoom in salesforce and when she is making a call normal behavior is that you can answer a call in salesforce or make the call there and then it goes to the notes section of the call in salesforce but for her it just goes back to the number pad, basically the zoom app takes over the call and the controls, and she needs to go back into history and log the call and make notes.she is the only user that has the issue. we had one other user with the same issue but when i revoked the Outh2 for him in salesforce and reconnected it, it worked for him. i have tired to uninstall and reinstall, revoked the outh 2 for her, removed the zoomphone and readded it, tried different browsers and cleared cache and so on. checked all the settings and nothing stands out.  what could i try that would help?thank you 

I installed SF Zoom for Lightning (ver 2.27). When viewing "Permitted Users" column in "Manage Connected Apps", it always displays "All users may self-authorize", even though when I go into "Zoom Integrations Oauth" it shows what I changed it to, "Admin approved users are pre-authorized". I don't know if this is what was causing the issues that I experience (incoming calls did not pop up the Salesforce Lead even though the softphone layout setting "Screen pops open within" is set to "Existing browser window". When I changed "Zoom Integrations Oauth" "Permitted Users" setting to All users may self-authorize" that issue went away. However, when it comes to outbound calls, the Salesforce Lead still does not pop up. To recap:1) "Permitted Users" was set to "Admin approved users are pre-authorized", but in the Manage Connected Apps screen, it always shows "All users may self-authorize". I suspect that it is neither one or the oth

Folks, there seems to be a mistake in the page discussing how we should make a feature request. Let me elaborate. In any discussion here in the forum making a feature request (or if you click the little blue "give feedback" sidebar while on the zoom site), we will be directed to this support page.  It's certainly understandable to have a single point of reference where you can direct all such requests....only, the instructions on that page are incorrect. It says:1. Sign in to the Zoom desktop app. 2. In the top-right corner, click you profile picture. 3. Click Help, then click Give Feedback. 4. In the Give Feedback form, select a Product Area from the drop-down. 5. Under How satisfied are you with the experience?, choose a number between 1 and 5. 6. Enter your feedback, then click Submit.But in my zoom desktop 6.5.3 (current as of tod

It is great to be able to travel and have a phone internationally. It will be great if all countries can one day be included. The cutover from Skype was really super rough! But now it seems to work.

Hi. I recently realized that when Zoom sends an invitation it has my old work company information in the signature block. It happens on my iPhone. I have my current email associated with Zoom mail, and that email account only has my personal signature block. Here's the sequence of events:I create a schedule meeting and save it.I then go to that meeting and add an attendee.I select the email option.The email is created, but the signature block contains my old information.I've looked all over but can't find a place to change that setting. I've tried a dozen or so "solutions" that come up from a Google search, but many of them reference screens or tabs that I don't even have on my browser. (

Is there a way to have Zoom prompt me to record a session when the session starts?  I don't want to record all sessions, but I do need to have help remembering to do so when it is needed. Is there a way to set a session to be recorded when scheduling the session?

Is it possible to schedule a meeting a month in advance if you have a pay monthly subscription. So, for example, I start a monthly subscription in July but want to book a meeting in for August. Is this possible or can I only book meetings in for the month I've paid the subscription for? 

I'm not sure this is the right place for this question. Please direct me if there is a better place.I have Workplace Pro and it seems that the video filters are supposed to be available, but they are not. Please advise.

I've changed my settings a bunch of times and I can't seem to get Zoom to record gallery view. I thought there was a way to get it to record both active speaker and gallery, but no matter what I try I can't get that to happen. Here's a screenshot of my settings. Sincerely hoping someone can help out with this!

Great to see Zoom in the space of clip sharing. We would like to see if there is a way to integrate zoom clips to hubspot. We can use the clip links to send them to our prospects and track their usage and analytics on hubspot activity. Is there an option to do this?

Just reporting a bug as best I can.   The hover text that appears when your mouse is hovered over any of the buttons during a call has the chance of blocking any mouse clicks to said buttons. I've only really experienced it with the mute/unmute button but I'm sure it happens with the other ones too. It's really annoying! It's definitely gotta be a bug and I couldn't find anything for specifically reporting bugs so here I am.

I set up a meeting without a specific date or time so that several friends and I can Zoom with each other whenever we want to. I would like to copy the invite so new people can use the automatic login. I can't find this meeting anywhere in my list of meetings. The meeting ID is still good (I just finished a meeting with my friends). How do I get to the basic information about a meeting that doesn't show up?

I set up my Zoom account with a particular email account for my log on and profile.  But when I schedule a meeting a different email appears as the host of the meeting and the invite is sent out from that different email account, not the account which is on my profile.  I am fairly sure I didn't make this change and I can't work out how to change it back.  Any ideas?

I have unassigned the Zoom Phone licenses from 2 users and removed their DID numbers, but I can't figure out how to remove their extension from the account without removing the whole account. They do not want an extension in the Zoom phone system any longer, but they use Zoom meetings all the time and don't want to be deleted. Is there a way to just remove the extension number once you remove the Zoom phone license ? 

如何将频道中人员名单导出

Would You Advertise Your Zoom Link In A "Zoom Living" Magazine?

what happened here?https://i.postimg.cc/mgcdQ7w6/image.png happened today in version 6.4.6. then I updated and it's now at 6.4.7 with the same issue.virtual background doesn't work either for me. 

I have been using Zoom on my MacBook Pro for almost two years with no problems.Recently, my built-in facetime camera shuts off during meetings randomly from 1 second to 10 minutes into the session. It is turned back on if I stop and restart my video but it shuts off again at random.I have tried to update to the latest version.I have uninstalled and reinstalled Zoom on the desktopI have shut down every other app running in parallel.I have opted out of hardware acceleration, both incoming and outgoing.Nothing seems to work.Please help.Thanks

I'm using the free version of Zoom, and sometimes I record during meetings. After the 40-minute first meeting, the recording takes some time to convert, and if the second meeting ends during the conversion, the second meeting recording says that conversion failed and says, "Please convert this recording later in Meeting->Recorded." I can't find that part. No matter how much I search and try, I can't figure it out, so I'm asking. Zoom was told that there is a recording tab in the meeting tab, and that there is a recording that was recorded but not converted, but I can't find the recording tab in the meeting tab. I also received another answer saying, "if the file failed to convert then the files are in the same place as recordings. Folders docs->zoom and then name and date of meeting.", but I can't find that on my PC either.

Over the past few weeks it is suddenly hit or miss whether I can hear the caller.  I test the settings afterwards and they are fine. Also, my phone is ringing, along with my computer, but not giving me a way to answer on the phone, until it finishes one cycle of trying, and continues to ring longer on a 2nd cycle, then the interface on my phone pops up on my phone to answer.  Why all the sudden bugs? 

I am trying to edit the "countries approved" setting in my personal meeting ID settings and the "edit" tab is grayed out. I get a message stating that my account is blocked and I must contact the admin.  I am the only one using this account.  I am the admin?   Please help.  Under Schedule Meeting, click the Enable Personal Meeting ID toggle to enable or disable it.Note: If the option is grayed out, it has been locked at either the group or account level. You need to contact your Zoom admin.

Has anyone found an automated way to export past team chats to analyze activity. I am trying to gain insights into who is asking about what topics and frequency of similar inquiries, over an extended period of time, not just a day or a week, but rather a month or more. Currently I copy and paste into ChatGPT to perform this deep level of analysis since AI Companion cannot perform this level of analysis. It is very time consuming and looking for a better way..

Hi - I use recurring meetings/ Meet Any Time all the time in my practice, and they are suddenly gone from Zoom Workplace. They disappeared for a while last summer when Zoom updated, but they were restored shortly thereafter and I haven't had a problem since - until now. What happened, and will they be back? It's very inconvenient to have to go to the web version to find those links multiple times a day. Thanks for any help you can give.

Hi there, I have zoom meeting links on my website linked to text. for example REGISTER HERE when clicked on will take you to the zoom meeting registration. All work fine. When I copy and paste them from the website and send them in an email (MacMail), they paste in the same format, get sent and arrive in the recipient's inbox in the same format and again all work fine. BUT!!! When my boss does the same, from Outlook, although it pastes in the the same format , the recipient receives the entire long link except that the last two characters from the link are on a different line and are not in blue or underlined. Once you click on the link, it of course takes you to a 404. I've included a screenshot of what we see. Has anyone else experienced this problem? I would really appreciate some help with this. It's driving us mad. Thank you!