Products

Hi! My company is looking into getting Zoom Webinars. It looks like it's an add-on. What do I need to have first to then add on Webinars? Additionally, is there a limit to how many different log-ins can host a webinar? My boss would like us all to be able to host, as she doesn't like using her own computer.  Thank you for any assistance!

We are working on putting Zoom Events into place for our client to handle their virtual two day conference and was interested in examples of Sponsorship packages that others put together. Is anyone able to share what they have done or a best practice? 

Hi, does anyone know if there is now the capacity for participants to use whiteboards anonymously? I want to create post it notes where people can share their thoughts without their name showing.If there is a way to ensure anonymity this will be very helpful.

My company purchased Yealink MP54 Team model phones instead of the Zoom model.  Is there a way to convert them to be able to be used with Zoom.  All I can see is Yealink VP59 model information. Thanks in advance.

Please someone help me. Zoom used to work so well for me on my tablet. Now I cannot share screen, annotate, nothing accept for video chat. What has happened? Ive uninstalled the app and reinstalled it but makes no difference.  Has this happened to anyone else? I pay through monthly fee and I teach online, please help I'm totally stressed and cannot work.  I'm on a Samsung A9 tablet.

Hello! We have recently hosted a Zoom webinar, all great, panelists and host were sharing their screens during their [presentation, all perfect. Now I wanted to share the recording, but the recorded image showing during the whole event is only from the first panelist - not event from the host! But during the event all was fine and working. Is there a way to revert this? To go back to what we were watching when it was live? I have organized other Zoom webinars before and this has never happened. And I honestly can't find anything under the settings. Any has an idea why this happened? Thanks!HCP

I am not familiar with Team Chat, but I would like to use it for a meeting that I didn't host. The host has given me permission to start a chat with the other members. The meeting ended a few days ago. Questions:Am I able to start a Team Chat session if I was not the host of the meeting? I have the meeting ID and password.Will Team Chat still be available even though the meeting has ended and all participants have logged off?How will participants know that a chat has begun since they have logged out of the meeting? Will they receive some kind of alert? Thank you in advance for any help. 

Does anyone know how to use Zapier to move Zoom SMS message strings to a CRM? The CRM I use is already linked to Zapier (Wealthbox) and for the moment I am using MyRepChat service to do this, but seems silly if I can just bypass MyRepChat and use a Zap to port SMS messages from Zoom right into my CRM.

Olá, tenho um problema sério com a gravação em nuvem.Uma gravação importante ainda está sendo processada, embora a reunião esteja encerrada há 72 horas +Alguém pode ajudar por favor?

Hi there,There is a user who was deleted about a year ago, off an account I am now on, and it appears this user had set a reoccurring weekly zoom meeting that no longer goes ahead. However, we cannot remove the meeting as it was set up by the deleted user.How do we remove the meeting?Much appreciated. 

Hi Team, Does anyone know of any issues with Zoom Conference? Google Calendar is connected to Zoom, but when you select Zoom, it will give an error message: "There was a problem with the Video Conferencing App. Contact the app provider for help."  

We are in the process of switching over to Zoom phone and i would like to keep using our desk phones (Yealink T41S) if possible.I however found out they are not in the list of compatible desk phones. Is there maybe some way to get them to work? 

I have added a user as a co-host to several recurring meetings, but they don't show up in their web portal so they can start it from there.  How do I enable this so all meetings show up?

Spent a frustrating few hours trying to get the zoom workplace client able to get a network connection - and missed my music lesson as a result 😞  After reinstalling the zoom client and trying various network tweaks I stumbled upon the solution which is to disable iCloud + private relay (which routes internet traffic through some Apple proxies I think). Is this a known feature or bug as all was working until recently. MacOS 14.5, Zoom Workplace 6.0.11 .

I recorded a meeting today to my server (not the cloud).  how do I get the transcription of this recording?

I would like to have ability to enable Room Controls, both native and third-party, but with the additional option of choosing which is displayed on the Zoom Rooms Controller. Additionally I would also like the option to completely disable the Room Controls button from the touch panel UI, whilst keeping the functionality the Native Room Controls feature provides. For the long term I would like to see Native Room Controls add more options to replace the need to use third party controls. Examples of these UI elements can be found in Extron/Crestron/Q-SYS integrations (faders, better feedback, etc).

Hello everyone I have an issue when I try to control 2 cameras on a G7500 (Poly).The G7500 has ZoomRooms account, when user makes a Zoom Call, both cameras are controled via Extron (Poly-G7500 v6.0).When user makes Teams Calls trhough ZommRoom account, both cameras aren´t controlled via Extron. Thanks a lot. 

We have Zoom Rooms set up to use NDI cameras. When the room joins a teams meeting a message pops up saying the selected camera cannot be found. In one room it sent a black signal instead of the camera, and in another it sent the content input instead of the camera. Is there something I need to enable to allow the NDI camera to work in teams as well?

Does anyone know how to get a high resolution in zoom? Do you need to have the pro version? I have been using my laptop to record meetings and the quality is very low. Would it be better if I bought a separate web camera? Any tips?

Hi, I have been recording audio from zoom meetings to the cloud for quite a while and have never had this happen until now. With one recording, all participants' audio recordings were garbled and even had parts dropped out. I listened to the conversation live, and there were no issues. The issue occurred with all participants, though at different places in the recording. I would really like to avoid this in the future, as it makes the recording useless. I have checked my settings and they seem fine and have worked fine in the past. Has anyone else encountered this? Any ideas on how to prevent it?

Over the past couple weeks a few of our Zoom Rooms have been in the middle of meetings and then randomly gotten disconnected and automatically reconnected shortly after. The displays will turn off and will have to manually be turned back on as well. Any ideas as to why this is happening and how we can resolve it?

I would like seek any possible way to look for the missing part of the recording. The internet was not really stable. There was a 6 hour session and needed to be recorded. However, there were only 4.5 hours videos. I did not realize that the recording stopped for the last one hour.....I recorded to the local computer...... I am desperate to find the solution to get back the last hour video. Is there any way I could do? It is very important lecture for the exam... @RecordingIssues 

How do you add invitees in bulk when scheduling a meeting 

Hi all,  We have several iPads as controllers that are not supervised but are on ZDM, and our ZDM certificate is coming up for renewal.  Is it necessary to actually update the certificate for it to work?  Or does it just no longer receive commands from the web if it is expired? Also, what is the best way to update it?  I can't recall what we did last year, but I seem to remember having to reinstall the Zoom Rooms app. Thanks!

I use a GoPro Hero 13 Black (set to 5.3K resolution at 60fps) connected to my MacBook Pro through an HDMI Video Capture dongle (USB 3.0).  My recordings come out at around 1760x900 but, despite having all HD settings enabled both in the website settings and the desktop app, the files are extremely compressed: the image appears choppy and the audio quality is low.Could you please advise if there’s a way to improve recording quality (less compression, clearer audio/video) on my current plan? Is true 1080p (or better) recording with higher-quality encoding available, and if so, under which plan or settings? I have a paid subscription.