zoom shareable links no longer play on my iphonr 17

I have gone back and forth with zoom support for weeks now with no resolution as to why shareable recording links resolve to an X screen with an error message: “The media could not be loaded, either because the server or network failed or because the format is not supported.”

they have asked me everything from reboot your router to turn off tracking features and nothing has helped. I did reset my network settings from my phone 17 pro max which allows the video to play once but after that any attempt at replay gives the X. yes my phone software is up to date. yes safari and chrome are up to date. yes I tried viewing in both browsers as well as tried private browsing. also logged in and logged out. it has been weeks and support has not offered any solution other than a litany of ineffectual steps. yes I am frustrated.