Meetings

Hello,While sharing my screen on Zoom, the camera, chat, and similar Zoom tools appear as dark, watermark-like overlays on my screen. This obscures important parts of the screen and interferes with the presentation. I have checked all settings, but I couldn't find a way to remove this dark, semi-transparent overlay. Could you please help me with this issue?Thank you.

Woke this moring to big Zoom problems. Zoom Workplace app refuses to open in any way. I've tried restarting my computer multiple times but no luck. I tried reinstalling the app, but it refuses to do that too. I can't open any of my meetings at all, and when I try to redownload the app it says "the application I'm trying to install is not approved by Microsoft".  All this is just totally unacceptable, there is zero reason for any of this. Everything else on my computer is working perfectly fine, except Zoom. This is costing me money!

Hello community,I have Cisco devices in a Microsoft Teams environment, and these devices are running in Microsoft Teams Room mode.  I want these devices to be able to join Zoom meetings using Microsoft's direct guest join feature.  What firewall ports do I need to open to make this happens?

The Zoom block 170.114.0.0/16 has recently been blacklisted and is getting blocked by client firewalls that use dynamic malicious lists. I checked this on Spamhaus and it shows up on their PBL as well. Has this not been reported yet?

EL 28 de diciembre del 2021 pagué el plan Pro de 149.00$ y no puedo actualizar. He seguido los pasos recomendados en cuanto a la administración de usuarios y la edición de plan sin tener éxito alguno. Exijo que mi plan sea actualizado a la brevedad.

我的zoom账号已经升级为zoom pro专业版本了，发起会议后，中国大陆的用户仍然无法直接通过会议号和会议密码进入会议，报错代码为13215。现在又说是因为没有开通中国数据中心，只有商业版和企业版才有开通中国数据中心，但是商业版又需要10个用户以上起购，非常不好用。

I can't allocate co-hosts.  There are a number of articles on here with how to enable co-host but I think the system has changed since they were written and I can't find it - I've done random searching but can't see it - could anyone help?

I trimmed a Zoom meeting down to 13 mins, but I thought I was deleting the 13-minute section. Is there a way to get back the full meeting? Please help!!

A person calling himself "James Smith" and pretending to represent "Ritual.com"  preys on job seekers, trying to get them to add "ritual-at-job4u.com" to their Zoom contacts to facilitate an online hiring process. (That e-mail address uses a domain name that is registered but parked (not in use). Ritual, apparently, is a real company that sells vitamins online—and I suspect they don't know about this scam. "James Smith" contacted my son—a video editor—about producing content for Ritual. He's had this happen before. At some point the fake HR manager says he needs to send money—for equipment or something, and says he will be reimbursed.  I believe the last time this happened, the scammers also used Zoom as part of the scheme. So... beware!

I have been participating in regular zoom meetings for years.  Tried to log in to a regular meeting this morning and got a complete runaround.  First they tried to log me into facebook, which I do not use.  Then they sent me to the login page, which I have never had to do before, and after multiple attempts, I created an account.  I still could not log in to my meeting.  And the AI 'assistant' (which is garbage) kept running me in circles.  And tech support is only for paid customers.  I see that there has been an 'upgrade' here, but it has made things worse.  Using a Windows 11 PC.

Hello, I'am new with Zoom meetings. I use an Apple Mac mini with MacOS Ventura 13.2.1.  The system preferences are correct. I was phoning with Apple Support and they told me, I should ask the support of zoom, cause the preferences were right. Can somebody of the community help me?

I am having issues with a new pair of Bluetooth headphones that I am using in zoom meetings. The old one works well without any issues, it was just too old and worn down so I had to replace it. (I am using a windows 11 computer). With the new headphones, I am having issues while on call. The microphone just stops working after 2 - 3 minutes in the call, I have to disconnect and reconnect Bluetooth manually for it to work again, and just gets disconnected after 2 - 3 minutes. This is a lot of hassle since I am conducting online classes, and the mic stops working in the middle of my discussion. I tried to use the same Bluetooth headphones (the replacement) on a mac and it's working fine. It only has issues on Zoom when using windows. I tried using the same headphones with other applications on windows and they are working fine. I tried the following fixes, but to no avail:(1) Unpair and pair the BT headphones, then restart the computer

We keep regularly getting emails from Zoom saying we are using 1.76 GB worth of cloud recordings, and that our account only has 1 GB of cloud storage. However, whenever I check our Zoom archive of cloud recordings, there's certainly less than 2GB total.  And the total we are allowed for this account is 5 GB? Any ideas? Also, we have a number of local recordings stored on a few different laptops, but this shouldn't contribute to our cloud storage total, right??  This is largely a repost, however, we are having the exact same issues!  We received an email stating " This is a reminder that your account is using more than the available cloud recording storage. Cloud recording will be disabled on Jan 11." If anyone has any ideas or any similar situations/findings you can share, I'd sincerely appreciate it! Thank you!

Hi  I am on vacation in 2 weeks and I need to set ups a person to manage as host. Is this function available on zoom.Retired, disabled could use some help Thanks 

I am sure many users participate in calls in multiple languages like me.  The meetings I participate can be in Portuguese, Spanish or English in the same day.  I typically turn on the Closed Caption feature as it makes it easier to follow certain calls.  The problem is that everytime I start a meeting, I have to switch languages manually and need to find where the language is on the list menu.  My ask is that either I choose my preferable languages or have Zoom app understand the most used languages and set them on the top of the list or the bottom for quicker access.  Thank you.

Since updating to the latest version, I've noticed that background noise is no longer effectively suppressed, leading to significant distractions and poor audio quality during my calls. This feature was working correctly before the update. Has anyone had this issue?

Hi,I’m experiencing a persistent light pink background during Zoom meetings, even though all background and visual effect settings are set to "None". I’ve double-checked the following:Virtual Background is set to “None”Studio Effects are all disabledTouch up my appearance is offAdjust for low light is set to manual and turned offI tried switching between different cameras (built-in and external) — the pink background remainsI completely removed Zoom, deleted the zoom.us folder from Application Support, rebooted, and reinstalled the appI also tested my webcam in other apps — the image is perfectly normal there (no pink background)Even in a fresh Zoom install, the pink background persistsTested in guest mode and in browser — same issu

Hi, A few weeks ago I did a presentation and the recording was great, it recorded me, my learners and the presentation in gallery view no problems. But, last week I did the same thing but when the recording downloaded it only recorded my presentation and not me or my learners. I have tried looking into this and changing anything to help but nothings working. Now every time I practice recording it only records the presentation. I need to but able to record in gallery view in a few days time and I don't know what to do. Please Help!!!

Dear Zoom Support Team,I am experiencing an issue with the Annotation feature during screen sharing. When I use the Annotate tool to draw or write on the shared screen, the other participants in the meeting cannot see my annotations. However, I can see them on my own screen.I have tried the following troubleshooting steps:Ensuring that annotation is enabled.Sharing the entire screen instead of a specific window.Checking for updates and ensuring I am using the latest version of Zoom.Verifying that annotation visibility settings are properly configured.Despite these efforts, the problem persists. Could you please advise on how to resolve this issue?Thank you for your assistance. 

I was on a meeting yesterday (Sunday, December 11th) and some popup informed me I now had animated reactions or emoticons.  Sure enough...the hands clapping were clapping...it was cool.  But, I cannot find any documentation or settings for that feature now.

Hi all,I hope you can help me solve a problem I'm having with sending scheduled meeting invites.I have 3 imap accounts configured in Outlook and one of them is configured as the default mail account.I added a new Exchange account and now zoom uses that as the default account for sending. How can I change this setting? If I manually change the sender of the invite I get a notification of non-deliveryI searched the community posts but I couldn't find the solution to my problem.Thanks to everyone can help me

Hardware/Software:Mac M1 on Sonoma 14.4.1Bose QuietComfort 700 headphonesZoom Workplace 6.0.72 Problem:I connect my headset to my computer as default sound input and output. I enter a meeting, headset works great. I leave that meeting and go to another meeting. No sound. When I run the audio tests I get activity bars for microphone input and sound output but I hear nothing on playback and no one can hear me talk.I've done various restarts and connect/disconnects, tried switching between "system" and the entry for the headset. I can't find any true pattern to when it's going to fail, but usually it works for the first meeting and fails for the second one.

Hi Zoom community,Could anyone suggest how to retrieve the duration of participants' webcam usage during a meeting? I’ve checked the Zoom API and dashboard but couldn’t find a way to access this data. Are there any alternative methods to obtain this information?Thanks in advance!

My wife uses an Apple tablet to access the internet. On a Zoom meeting that I initiate, she can't share her screen. When she clicks "share screen", Zoom brings up a "broadcast" page and starts recording. How can she share her screen?  I've tried all the "solutions" like making her host, enabling screen sharing with all participants etc.  I can share my screen (from my Windows 11 laptop), but she cannot share hers.  Tried the virtual assistant.  It was useless.  Any advice greatly appreciated.

Hello, I would like to change to langage on my zoom activity reports. Currently, they are in french but I would like to have my meeting activity reports in english.  How can I change that ? Thanks