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Kimenrica
Explorer
Oct 30, 2022 12:01 PM UTC
Question

Can't switch off background noise suppression

I just got a new computer, Windows 11 and cannot switch off the background noise suppression in audio settings. This means that when I use a meditation gong for group meetings, the gong cannot be heard. I tried music settings, original sound etc, but nothing works.  

 

Plus I can only find audio settings when I am in a meeting, not when I am just on my own profile. Perhaps this is normal, but I have been trying to change the settings when in a meeting context.

 

Any help appreciated. I saw that other users have had this problem too.

 

    9 replies

    chrismenard7
    Community Champion | Customer
    chrismenard7
    Community Champion | Customer
    Oct 31, 2022 12:36 AM UTC

    Hello. I have a Windows 11 computer. I've attached a screenshot. You may want to try Original Sound for musicians. This disables Zoom's noise suppression. Now, I changed it when I wasn't in a meeting. I opened the Zoom desktop app, clicked settings (gear icon), clicked Audio on the left menu. Please let me know if this works. 

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      Newcomer
      Beany
      Newcomer
      Nov 14, 2022 1:48 AM UTC

      Just tried this fix but it didn't work. Used to be that the gong would work with low noise suppression, but not anymore, and switching to sound for musicians didn't help either. Darn!

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      Explorer
      Traudel
      Explorer
      Dec 23, 2022 11:38 AM UTC

      Hi Kimenrica,

      same with me. Bought a new computer with Windows 11 on it and now all original sound cannot made heard. It is the same on skype. With my old computer it worked perfectly!

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      Explorer
      KimenricaAuthor
      Explorer
      Dec 23, 2022 11:57 AM UTC

      Hello,

      I took back my new computer because nothing appeared to solve the problem. So I'm still working on my old one now. The shop and I tested loads of new laptops and couldn't get them to work with the gong/bell. Only a macbook worked. I have asked friends who give meditation sessions online and use a gong. Most have macbook. One said she has a Dell computer and windows but hasn't said which windows yet.  I still haven't figured it out, and don't know which laptop to  buy. I'm not a macbook person, as I'm used to windows, so still looking. If anyone else has a solution, would love to hear it. Thanks

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      Newcomer
      janets
      Newcomer
      Feb 7, 2023 4:44 PM UTC

      Same issue...in piano lesson, teacher can hear voice but not music. Old laptop with Windows10 still works OK; new laptop with Windows11 does not.  Original sound for musicians is 'on.'  Tried using external mic but same issue.  Sent trouble ticket to Zoom and got answer that they could not help me (?)

       

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      Newcomer
      CMS5
      Newcomer
      Dec 22, 2023 8:25 PM UTC

      I hope you've solved the issue. Annoyingly Windows 11 adds noise suppression by default so this needs turning off.  A solution is to right click the sound icon on the task bar. Next click on sound settings. Find the input tab for your mic (built in mic is usually microphone array). Click this and scroll down on the next screen to the audio enhancements option which needs unchecking. Don't forget to turn on original sound in Zoom as well. Hope this helps people.

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      Explorer
      Orem7
      Explorer
      Dec 24, 2023 6:17 PM UTC

      Was recently forced to switch to Zoom and this issue has been maddening.  It isn’t super clear, but in the audio settings when selecting Original Sound for Musicians it says it will ”Display an in-meeting toggle to switch between Zoom optimized sound and Original sound for musicians”

       

      The “toggle” is not a button, it is some text at the top left of the zoom meeting. Clicking the text will toggle the sound suppression off. 

      In true Zoom fashion it seems to automatically toggle itself off if there is a period of quiet, but otherwise seems to work great. 

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      Newcomer
      essbee59
      Newcomer
      Feb 19, 2026 2:08 PM UTC

      Hello!,

      I got also a new ACER computer 18 months ago and I was facing the same issue:

      the voices are perfect, but the music ist “supprressed”:

      -Could not find any setting in zoom to solve the problem

      -Could not find any setting in Windows 11 to solve the problem

       

      After a long long search I found the solution using this link:

      https://learn.microsoft.com/en-us/answers/questions/4341502/music-suppressed-in-zoom-on-windows-11?forum=windows-all&referrer=answers&page=13#answers

      The problem is known on new devices (2 years or so) of DELL, ACER, ASUS and LENOVO.

      A vendor “AI based noise cancellation” is as default activated!

      Fortunaltly, using the vendor app (example MyAsus, or “ACER purified voice console”) the noise cancellation can be deactivated!

      Please:

      Can anyone report the problem to Zoom, I did not found a way to report the issue directly?

      I think, Zoom could behave better ….

      Also with activated “AI noise cancellation” mp3 music can be played on the notebooks:

      I assume, zoom could as example use the same sound-API as mp3-player to avoid the undesired effects described above.

      thank in advance

      essbee

        

       

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