Auto-updates forcing the laptop to restart

Hello ​@Gabriel Rivera,

Welcome to the Zoom Community! We’re glad to have you here!
 

Zoom’s guidance for IT administrators is as follows:

• The Zoom MSI installer itself does not explicitly force a restart. If a restart occurs, it is typically due to Windows Installer behavior when files in use cannot be updated without a reboot.
• Using the /norestart parameter should prevent the installer from automatically restarting the device. However, if the update cannot complete without a restart (for example, if the Zoom process or related files are locked), Windows may still prompt for or require a restart after the installation.
• To minimize the chance of a forced restart, ensure that all Zoom processes are closed before deploying the update. You can do this by stopping the Zoom process (e.g., via a script) prior to running the installer.
• There is no Zoom-specific MSI property that overrides Windows Installer’s default behavior regarding locked files and restarts.

For more details, see the official Zoom MSI deployment documentation:

• Mass deployment with preconfigured settings for Windows

If you are still experiencing forced restarts despite using /norestart and ensuring Zoom is not running, it may be due to other system or Windows Installer factors outside of Zoom’s control.

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