Meetings

¿Si actualizo mi plan de pago (ahora lo tengo gratis) puedo recuperar las grabaciones que tenia en la nube?

Hi, two of our users (both using Precision 5680s) their laptops will completely freeze when joining a Zoom meeting. It doesn’t happen initially after a laptop reboots but after 15 minutes or so of work, the freezing will begin when joining a video meeting. We’ve tried updating all drivers (including Intel GPU, camera and BIOS) and clean reinstalling Zoom. Do you know what we can troubleshoot next or what might be causing this issue? They’re using an i9-13900H 5400 CPU and it just seems strange issue happened a couple weeks ago but has only happened to those two users.  

Hello Zoom Community  A regular user of Zoom, and this has happened in our last meetings.  We had a number of breakouts.  Breakout room leaders were assigned co-host status to audio-record the breakout discussion on their devices.  However, some could record, while others could not.  This is an issue which has now come up in the last 2 sessions with breakouts.  I would be grateful for any tips or insights as to how to resolve.Many thanksMaire 

During a Zoom meeting I was hosting, I shared a local video file and after about 30 minutes the video stopped playing. The meeting didn’t freeze, only the video, and I could not restart the video. I have done this same thing in the past (on earlier Zoom versions) and it worked fine. I checked memory and disk usage, and I have plenty available. After the meeting, I restarted my computer, closed other programs running, and tried it again with the same result.  When I share the video I click the box for Optimize for Video Sharing. I also tried using other similar video files and had the same problem.Video file: mpeg-4, 558 MB (created using Handbrake)Zoom version: 6.6.11MacBook Pro (Retina, 13-inch, Early 2015)Processor 2.7 GHz Dual-Core Intel Corei5Memory 8 GB 1867 MhZ DDR3MacOS Monterey 12.7.6 Appreciate any suggestions on what may have changed to create this problem. 

Hello everyone,We have the following Cisco devices in our office: 1 × Cisco Board Pro 75 G2 (Meeting Room) 5 × Cisco Desk Mini (for individual users) Currently, when we receive Zoom meeting invitations, the Join button only appears if the meeting is hosted with a CRC license.At the moment, we do not have any Zoom licenses.We are considering purchasing: Zoom Workplace Pro – Annual (Qty: 1) Zoom CRC Connector – Annual (Qty: 6) Our usage scenario is mainly joining Zoom meetings hosted by external organizations.About 99% of the time we will only join meetings, not host them.Question:If we purchase the above licenses, will our Cisco devices be able to join Zoom meetings from external organiza

Dear Zoom Support Team,Greetings from Meenakshi Hospital – Thanjavur/IndiaWe would like to request access to our old meeting schedule reports from our Zoom account. Currently, we are unable to retrieve the required historical meeting details from the Zoom web portal.Kindly assist us in providing the meeting schedule reports for the following details:Zoom Account Email ID: itmmht@gmail.comOrganization Name: [Your Organization Name]Required Report Period: January 2019 – December 2022 These reports are required for our internal documentation and audit purposes. We would appreciate your support in retrieving the historical meeting schedule reports from your system.Please let us know if any additional information is required from our side.Thank you for your support.Best Regards,Veeramani 

I have a few clients that are getting asked to enter a code when we've provided an embedded password link - has anyone had this issue - and what was the issue/solution?

Not a paid subscriber. I have had this happen the last two times now. I have a meeting with one other person, music lesson, system set for music OK, no issues there, other person is host. In settings I have ticked ‘Optimise for 3rd party video editor’ and ‘Record video during screen sharing’. Meeting under way,  I press record, the host has agreed the recording, all seems fine. Come to end of meeting (about 45 minutes) , look to stop recording and find it’s not recording and no recording saves anywhere? Previously no issues like this! What’s going wrong or what am I inadvertently doing wrong?

For weeks I have had several people try to help me and to no avail. My Chromebook and my phone will not let me change the background on my zoom picture. I have tried doing it during a meeting when my camera is on and when the camera is off. If I use Virtual backgrounds it just comes up error it does not give me an option to use my own photo for a background. My phone should support this process according to the specifications. I don't understand. I have uninstalled soon twice and still the problem persists

Hi i'm on a meeting and noticed the sound goes off when a guest joins. Is there a way to turn off the sound? If not how to resolve this? thanks

Is there a hot key combo for switching between Noise Removal and Original sound for musicians? Ever since the button was removed from the top left I find it increasingly difficult to switch between the two quickly.We do government training classes via Webinar on Zoom Gov. We run the default Noise Removal mode most is the time but when we have a PowerPoint video our audio or maybe someone in the live audience is asking a question, we switch to Original sound. Clicking on that tiny up arrow on the Audio button and selecting between the two is challenging to do quickly under pressure. If there isn't a hot key, I'm begging for one.

As other member have reported, I consistently have a "your network connection is unstable" while using zoom if I turn the camera on which causes voice to break and come choppy - I have checked my internet speed and it's lighting fast (169 mbs on fiber over wifi)- I have even downgraded my camera to preserve bandwidth (did not work)- I only experience this issue with Zoom... use Teams, Google meet, and other apps without issues all the time- I have uninstalled and re-installed zoom to the latest version (same result)- I have resent routers and fiber modem...- I work from home and I am the only person using any bandwidth Does any one have any suggestions? It's impossible to reach a live human in support  

So i have been receiving this error when the host share the screen and i take control - "Your internet connection is unstable " & the control lags a lot, i cannot get any work done.I have followed the following steps which i found on the internet and the forum - 1. I was on Wifi , checked the speed , its still works good (45 mbps).2. Tried with wired connection, same problem3. Tried with zoom browser client , same problem4. upgraded to latest zoom version, same problem5.ran the network connectivity tool inside zoom, all looks good there but the problem still persists.6. Have prioritized the zoom application in task manager at the highest, still same problemI'm so fed up with  this error now, i cant get any work done. we bought the yearly package of zoom for this sole purpose & its just useless now.Will appreciate  if anyone can provide any solution.  

I have a licensed account. But when I was on a Zoom session, it timed out after 40 minutes. When I looked at my profile, the name was "Zoom User" instead of my name with an e-mail address I've never seen before. I had to log out and log back into my profile using my e-mail address. What was this temporary profile named "Zoom User"?

I went into my Zoom today, which I use for personal reasons to stay in touch with family. I opened on my desktop, per usual, signed in, and it immediately took me to "Zoom Workplace" and all my scheduled meetings were gone. I had to go onto Zoom's website and login to my account there in order to find them.  I do not want Zoom workplace.  I do not want to be charged for Zoom workplace. I don't want to have to sign in through the website. If I find out I'm being charged extra for a service I neither wanted nor use, I'm cancelling my account and moving to another online meeting platform.  Does anyone know how to switch back, or have experienced this?

I need someone to please help me how to record zoom meeting and email it to  myself and attendees 

This morning several users reported being unable to join Teams Meeting from the Zoom Rooms. We’ve tested since this morning and the majority of the Zoom Rooms can no longer access Teams Meeting with a single room being the outlier. We’ve drawn no direct correlation to why that one still works and the others are not working as they all have the same settings across the board (Profile / Interop Settings / Subnet / Network). We have tested Direct Join (via calendar invite with Microsoft teams links formatted correctly so it appears on the Zoom Controller) and Manual Entry and they behave exactly the same: click or enter and it whirs for a few seconds than drops without an error message. We’re aware that this was escalated into a known issue and resolved on March 6th in the Zoom Status but we weren’t having issues on that day and we’re seeing them only pop up today. To cover all the normal troubleshooting steps here’s what we’ve done: Area Trou

This is a good one. I have a user that the Settings > Meetings and Webinars setting for dual monitor is on and grayed out. Unfortunately the user want it to be on tabs and not dual monitor.The user has multiple monitors but even disconnecting everything from the laptop it remains grayed out. There is no admin policy for this and its local.Has anyone come across a solution for this? She I go back to an older version for the user and its a bug in the latest version?

Is it possible to automate the sending of resources (a meeting recording to the Cloud) to all meeting participants? Currently, I (the organizer) receive an email to access the video recording, but I would like my contact invited to the call to also receive an email with access to the video recording. 

The controls for managing the Live Transcript function have changed from last month.  It no longer seems possible to turn the Live Transcript off and back on during the meeting. Am I missing something here or is this no longer possible? I've started a meeting via the Windows desktop app and via FIrefox browser; appears to be the same case in both instances.Thanks,TrackerDave

How to extend user-level meeting records from 90 Days to 1 Year

I am on a MACBOOK PRO ,and the HOST of a zoom meeting of approx 30 participants. I do not know what devices they were using to attend the meeting.It is a meeting with a teacher on zoom and alsol live  participants in a room looking at a projected image of the teacher ,and also particapants attending via zoom . So there are 3 computers MACS, a soundboard and AV equip. The Zoom account is either Pro or Business (im guessing)The  version of zoom being used in December of 25 was 6.6.11, which everyone on zoom had updated to.  I dont own manage the account , but I assume that Closed Captioning on Account was ON.Enabled before the meeting, on one of the computers ,probably the Audio/Visual computer (all computers were logg​​​​​​e​d onto this same zoom account) was the CC and Live Transcripts. This allowed participants to read the content of the teachers talk, which ran down the side of the zoom page. Because it is a teaching class, I as Host, recorded to MY Computer (local)

Is it possible, to integrate a chess-square during the meeting for lessons in chess from a professional chessplayer 

Been trying to install Zoom Client App, and it keeps giving me an "Installation Failed" notice, with an error code 10003 Any ideas?

Hi , I am hoping someone can advise me I have a new asus vivobook - windows 11.  I have the latest version of Zoom.When I attend a weekly zoom meeting, sometimes the host screenshares videos / music from youtube.Everyone else on the meeting can access this apart from me.  The sound is garbled, the video is stuttered and grey boxes appear on the screen.  I have checked with our internet provider and we have superfast internet with no issues.  I rang ASUS and they say it is a zoom problem.  I did a test zoom call with my son who also has an asus vivobook. - he can see what I screen share to him (and I can watch it on my screen), however I cannot see or hear what he shares with me. A guy at work suggested that the problem is to do with WINDOWS 11 and zoom.  I have tried following some of the advice on here but I do not seem to have the tickboxes  that people suggest EG I do not have anything on SOUND w