Meetings

I am experiencing an issue with Zoom cloud recordings from meetings approximately 2–3 hours long.For most of the session, the presenter shares their screen. Near the end, screen sharing is stopped and there is usually around 10 minutes of verbal Q&A, which is still being recorded.Problem:In the Zoom cloud recording playback, the recording appears normal until screen sharing stops. After that point:audio continues correctly thumbnail previews while scrubbing/skimming show correct video but the main playback window becomes black.Additional observations:if the recording is viewed with the chat/sidebar visible, the video displays correctly when switched to fullscreen mode, the final section becomes black again the downloaded MP4 reco

I cannot access the breakout room control window if I am sharing my screen. I will click on Breakout rooms and nothing will happen unless I stop sharing my screen...then it will work. This was not always the case and has created problems where you may forget to start sharing your screen again after the breakout room activity. Is there something that I must do to enable this function that must have been changed following a Zoom update?

Hello! While we appreciate the macOS IT Admin installer, it would be beneficial to have an Apple Silicon only installer. Since the installer is a universal installer, it is almost twice as big as an Apple Silicon/Intel installer. The reduced time to download and install to large fleets would be helpful to a lot of customers. Thanks!

Is there a way to make Zoom breakout room chat settings such that when an individual leaves a room and reenters the room they are able to see the chat from BEFORE they were in the room? I am not talking about continuous chat for internal organizations - these are external folks participating in an event with breakout room engagement.

Hello Zoom Support, We are planning to use Zoom Webinar for a medical academic conferenceincluding live surgical broadcasting. We would like to request enabling Full HD (1080p) video for our account.Use Case: Medical conference / live surgery broadcasting We will use professional video equipment and a stable wired network. Could you also confirm whether enabling 1080p Full HD video requiresany plan upgrade or additional cost for our account? If a specific plan or add-on is required, please advise the recommendedconfiguration for medical live broadcasting via Zoom Webinar. Please enable 1080p Full HD video for our account if eligible. Thank you.

Hello Zoom Community,I am trying to manage two meetings on the same Zoom account and I am looking for guidance on the best setup.I currently host: Advice 6:00 PMStudy 7:00 PMThere may be times when the first meeting runs over while participants are beginning to join the second meeting. My account is licensed, but I do not appear to have access to concurrent meetings.I would like to know:What is the best way to allow the 7:00 PM meeting to begin if I am still in the 6:00 PM meeting?Can an alternative host fully start and manage the second meeting without me present?If I enable “Join Before Host,” will participants be able to communicate with each other before I arrive?Are there any recommended settings or workarounds for churches or organizations running back-to-back meetings from one account?Thank you in advance for any help or recommendations.

I have recently obtained an Insta360 Link 2C camera (and a Link 2 as well). When I set the camera to 1080p and 30fps in the camera control app all is good until I open a preview or call in Zoom. Then the camera is forced back to only 720p in the camera app. While the camera is being used in Zoom the setting cannot be changed. So I pause the video in Zoom, then change the resolution, then go back to Zoom and it happens again. This only happens in Zoom with the Insta360 Link 2 cameras. It does not happen in other video call services and does not happen with other brands of cameras in Zoom. The zoom and camera apps are fully up to date. The camera firmware is up to date.I uninstalled all the apps anyway and did fresh installs. No change. PC:Win10 ProfessionalRyzen 9 3950X32GB RamRTX2060 Zoom online chat doesn't understand. Insta360 have people trying to inve

Hi everyone,I’m currently using the free Standard/Basic Zoom plan and I’m trying to use the AI-generated virtual background feature mentioned in Zoom’s documentation.According to the guide, there should be a “Generate with AI” button under:Zoom Workspace App → Settings → Video & Effects → Virtual BackgroundsHowever, that option does not appear for me at all. I already have virtual backgrounds enabled in the Zoom web portal, and normal image/video virtual backgrounds are working correctly.Things I’ve already checked:Virtual backgrounds are enabled in account settings Desktop app is updated to the latest version AI Companion settings appear enabled where available Regular virtual backgrounds work fineI also asked the Zoom Virtual Agent, but it couldn’t provide any details on why the feature is missing.Is this feature restricted to paid plans, specific regions, or certain hardware requirem

How to add an administrator to my account

I'm trying to connect Zoom to my CRM and need help locating two specific details:Zoom Account IDClient IDI’ve looked everywhere but can’t seem to find them. Could you guide me on where to find these?Thanks in advance

My mobile app for zoom isn’t showing a meetings tab, I’m particular for recurring meetings. Help!

What is the purpose of having the Zoom app for phone use and have the option to record a meeting automatically when it will not actually record it and save to your phone?

Device cannot enter network

안녕하세요 줌 회의 진행중 화면구성과 관련하여 문의드립니다.  저희는 회의진행시 메인 발표자 1명과 참여자들이 순서대로 돌아가면서 보고 및 발표하는 형식의 회의를 주로 진행 하고 있는데 회의 여건상 화면구성을 여러발표자 모드에서 진행 하고 있습니다.여러 발표자 모드에서 진행하다보니 메인 발표자를 제외하고 1번 참여자가 발표진행후 2번 발표자가 발표하는 동안 1번 발표자가 화면의 밑으로 바로 내려가지않고 약 2분가량 발표했던 화면 위치에 그대로 있다보니 결국 화면 상단에 3명 도는 4명의 참여자가 위치하는 현상이 생깁니다. 발표를 마친 참여자가 다음 참여자로 바로 전환 되거나 발표 후 화면서 하단으로 위치하는 데 소요 되는 시간을 최소화하는 설정이나 방법은 없는지요?추가로 여러 발표자 모드에서 상단에 2명의 참여자만 고정 할 수 있는 방법이나 기능을 알고 싶습니다.  

Hello Zoom Support Team,We are contacting you to request access and possible recovery of our Zoom cloud meeting recordings dating from 2025 onwards.We noticed that the related recordings are currently no longer available in our account or in the Trash folder. We understand that more than 30 days may have passed since deletion and that, according to standard retention policies, the recordings may have been permanently removed.However, these cloud recordings from 2025 onward contain very important archive and work-related materials for us. Therefore, we kindly request that you check whether these recordings may still exist in any backend backup, archive system, or other technical recovery environment.We would greatly appreciate it if this case could be escalated to the technical team for a manual review and possible recovery assistance.Thank you very much for your support and assistance.Best regards,

Went back to check the meeting registration for a scheduled mtg snd It is not listed on my schedule. Where is it and why is this happening? 

Dear all and Support Team,I am using a personal (individual) Zoom account and would like to request a change in my account settings.Currently, the option requiring all meetings to be secured by a single security method is enabled, and I am unable to modify it. This forces the use of the Waiting Room and prevents participants from joining meetings freely.I kindly ask you to:— disable the mandatory Waiting Room requirement for my account;— allow participants to join meetings before the host without being placed in a Waiting Room.This functionality is essential for my use case, as I need participants to be able to join meetings without waiting for host approval.Please let me know if any additional steps are required from my side.Thank you in advance for your assistance.Best regards,

hello,the new transcriber efficiently shows the live hebrew transcript of zoom meetings, but when coming to the saved notes, it somehow ignores all the saved data and shows the “original” transcript in different languages which are not hebrew.seems like a bug- it sould be possible to see the original transcription effectively. please fix it!

How to enable poll zoom

Hi everyone,I’ve been using Zoom regularly for both personal and professional meetings, and one thing I’ve noticed is that managing recurring meetings can sometimes feel a bit limited, especially when schedules change frequently.It would be really helpful if Zoom added more advanced recurring meeting controls, such as:Easier editing for only one occurrence within a recurring series Better visibility of recurring meetings across all devices More flexible notification and reminder settings A dedicated recurring meetings tab in the mobile app Simpler synchronization with Outlook and Google Calendar updatesThese improvements could save a lot of time for teams, teachers, and organizations that rely heavily on recurring schedules.I’d love to hear how others currently manage recurring meetings and whether you’ve experienced similar challenges.

We run hybrid meetings. We have tried two set ups.A set of 10 conference room microphones for each in person participant. There is a receiver and speaker that plugs into the hosts laptop. The speaker picks up the feed from each of the 10 microphones and allows the in person participants can hear the Zoom people. For the in person audience we have a sound system in the room with microphones. The problem is the in house system causes an echo for the Zoom participants. We tried it once without the in room sound system. That was great for the Zoom participants, but the in person audience could not hear.We have a directional microphone that we would put in front of one of the loudspeakers in the auditorium. That worked fair for the Zoom people, but it picked up a lot of the other room noise and there was an echo.I we are able to put a Bluetooth transmitter on the output on our sound system can Zoom accept a Bluetooth signal as a microphone or audio sourc

Hello. We often conduct meetings in a large open conference room and use a normal microphone and speakers in it. There are no fancy equipment in this room but the speakers are pretty good. Out current set upLaptop A - host (accepts participants, control)Laptop B - hdmi connected, flashes on the projector the zoom meeting, connected webcam facing the speaker, open mic for zoom participants (microphone is from the webcam)Laptop C - speaker, shares screen/presentation The problem is the audio for the zoom participants since microphone is only from the webcam, the output on their part is garbled sound and inaudible at all. I do not live in the US but please may I know what do you call a device what we can plug in to Laptop B to capture audio better in a large open area conference room  

I can"t now find my my recurring meeting to start on my IPad or Phone. This was not a problem till about 4 weeks ago. One off meetings aren't a problem. What do I do? 

unable to find bug reporting system anymore.I have the crash logs. Can I have a support link for bug reports? Update, i found the link but have been blocked from reporting. Not cool

I tried to get into two zoom meetings yesterday (both invites from the same organization).  Identical to weekly meetings I’ve been zooming for almost six years.I was taken to the meeting site, and could see the others...but just for a brief moment.  Then a screen went up and said my device could not enter the network.My laptop is the same one that has been on the other zoom calls...and I have made no changes to it since last week’s meetings.Anyone got any advice?