Generate with AI” Button Missing in Virtual Backgrounds

Hi everyone,

I’m currently using the free Standard/Basic Zoom plan and I’m trying to use the AI-generated virtual background feature mentioned in Zoom’s documentation.

According to the guide, there should be a “Generate with AI” button under:

Zoom Workspace App → Settings → Video & Effects → Virtual Backgrounds

However, that option does not appear for me at all. I already have virtual backgrounds enabled in the Zoom web portal, and normal image/video virtual backgrounds are working correctly.

Things I’ve already checked:

• Virtual backgrounds are enabled in account settings
• Desktop app is updated to the latest version
• AI Companion settings appear enabled where available
• Regular virtual backgrounds work fine

I also asked the Zoom Virtual Agent, but it couldn’t provide any details on why the feature is missing.

Is this feature restricted to paid plans, specific regions, or certain hardware requirements? Has anyone on a free plan been able to access it successfully?

Thanks in advance for any help.