Community Resources

Until recently I would received my monthly invoice to my email. This has stopped and I can not see where to have the invoices sent to my email. My gmail email seems to have disappeared from my account. Anyone know what this might be about? Tom

I want to renew my pro subscription. I had a coupon code available on my account for a discount , when I go to renew, it’s not visible. How could I get a discount code for the renewal? Thanks

I log into zoom via my google account but I am now wishing to utilise my work computer as it is better than my personal one but my workplace will not allow google (it only allows Microsoft), so I cant log in on my work computer.  I have looked in my profile and settings to see if I have a way to set up a sign in option but I cant see one.  Pls can someone advise if this is possible and where I might locate it 🙂 Thanks

I'm getting payment reject on all available methods, with a working card, I can't change the currency to see if it works, also can't get to chat with any real person and its impossible to submit a ticket. Can someone help me on this?

Hello!Could anybody please explain me do my invoices in Payment History mean?On the screen, I see two invoices. Status of the first (-168,54$) is "Сredit". The status of the second (11,34$) is "open" and "pay".Does it mean that 168,54$ was automatically paid from the card connected to Zoom? What means "Сredit" next to the "168,54$"? 

I'm trying to upgrade from Zoom Free to Zoom Pro for personal use.Every time I try to complete the personal details section, the system assumes I am a business account and I need to check the VAT registration box or the non-registration waiver.I've tried cancelling and restarting several times.  I also deleted the account and set up a new one. 

I want to change my login user email.In the support articles it states to click on edit under sign in. There is no edit option.How do I change my login email?

I thought it would be easy to change my email in my profile to one I used before. However, when I put in the email address I want to use again the message says that it was used before so it won't le the change it. Help please.

We are on paid account. We as an organization have recently changed our email servers. So all my users are using signin with google; given we are no longer using google, how do we switch to other provider?Email id has not changed. I just want to change my login way. 

How to pay using Indian credit card in INR?

How con I ask for a refound, I was charged for a plan I'm not using anymore

Zoom のプロプランの管理画面に「ユーザーにまだ割り当てられるライセンスが存在します」と表示されていますが、下段のメッセージにお使いのアカウントにおけるライセンスの割り当ての上限を超えましたと表示され、誰にもライセンスユーザーが割り当てできません。

I just renewed my subscription via Paypal. No probelms there.  Zoom then sent the 'confirmation of payment processed' email to my old email address.I have upadted to my new address in my Zoom profile, and in Paypal so why did this email go to the old email address and how do I stop it happening again?

So many issues all of a sudden.I use computer platform, workplace pro, individual account. Very simple and basic one-on-one meetings. I saw a notice about Workplace Pro may be changing to Workplace Vivo.Does this apply to me? I'm not allowed live help. Hoping to obtain answers here, and also for my other posts made yesterday - I can't even log-in to Zoom account at all using Google browser.  It has worked absolutely fine for several years.  ?I wonder if Vivo situation is affecting my log-in to Zoom.  ?I appreciate assistance.   

HOLA ALGUIEN HABLA ESPAÑOL? NECESITO AYUDA PORQUE ZOOM ME COBRO 159$ DE LA MEMBRESIA ANUAL QUE YO HABIA CANCELADO EL AÑO PASADO Y AHORA NO SE COMO HACER PARA QUE ME DEVUELVAN MI DINERO, ALGUIEN PUEDE AYYDARME PLEASE.

I currently have a free zoom account but would like to create a 2nd paid account for a business I just started. How do I do that and be able to use them both? 

Is it possible to add just one person (my VA) to my account?  I can only see an option to add 10 people.Thanks 

I have a Zoom account for $160/year. Want to cancel it. When i go to web portal i am immediately logged in on old email, and into a basic -free-account. I absolutely go in circles on the website trying to log out and re log in on new email -i just remain in the previous basic account. Can anyone assist? 

Dear Zoom Customer Service Manager,I am [Your Name] from Jeju Education Office. I am reaching out regarding our intention to utilize a Zoom Pro account, and I have a few inquiries regarding the payment method.Currency of Payment: We plan to proceed with payment using a credit card. Could you please confirm if payment is made in US dollars or if it can be processed in South Korean Won?Payment Unit: At our education office, payments in South Korean Won can only be processed in increments of 10 Won. Could you kindly verify if it is possible to make payments for the Zoom Pro account in South Korean Won, specifically in increments of 10 Won?I would appreciate your prompt response to these inquiries. Please feel free to contact me if further information is required. I look forward to hearing from you.

Zoom: anyone know how to  email them? I can't get any sense out of the useless chatbot.  I have cancelled the professional plan as it is not worth the money but ZOOM are still trying to take payment from my account. Why?This is really annoying and, more seriously, it is now affecting my credit record. I regard this as bullying. I want them to  stop immediately. 

Hi i made a payment to renew zoom my bank account was debited from my account but my room app is not showing it still is using the free version. please help.

I am based in Singapore and a subscriber of Zoom Pro. Can someone please advise me on how to change my billing method to Bank Transfer instead of Credit card payment. This is a corporate policy to make all payments via bank transfers in my company, thus, this change is required.Please assist.

I want to downgrade my subscription from Pro to basic but it is not allowing me. We now use Teams for meetings for the past one year so paying for Zoom is a waste but it is not allowing me. What can i do?

I have changed my user email from gmail to outlook.I receive the invoice on outlook but I cannot change the login email. So whenever I receive a verification code, it goes to my old gmail. How can I change it?Thanks

GST No. 33AAACE1678B1Z5 not quoted in the Tax Invoice INV261422301 dated 18 June 2024. Please update GST No. and send revised Invoice.