Community Resources

Hello, I recently set up SSO in Entra and the Zoom Admin portal. I followed the instructions provided by both Zoom and Microsoft (https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064121 and https://learn.microsoft.com/en-us/entra/identity/saas-apps/zoom-tutorial). I got every piece of required information set up, such as the vanity URL, the certificate, the sign-in and sign-out URLs, IDP Entity ID, changed the binding to HTTP-Redirect, and so on. However, when any user tries logging in via SSO, they get an generic error saying something went wrong. When I look at the SAML response logs, I get the following information: Error Code: 1020Error Message: The user is not an SSO user and has been blocked for SSO login by the "Prior to Sign-in" option, please manually import the SSO user. I should note that I also set up the "Provision User" setting to "Prior to Sign-In". We've already set up all of our users in Zoom using their emails. I used one

how do i go about changing my current annual account to have a one-time event extended to more than 100 people?

Hello Zoomers! 👋   From painting classes to movie nights to live concerts, there are SOOO many activities you can do on a Zoom call. Therefore, I have to ask…   What is your favorite activity to do on Zoom? Reply below! 👇   My favorite activity to do on Zoom is workout classes. Sometimes going to the gym can seem like a daunting task. However, attending workout classes on Zoom is a great way to break a sweat without actually leaving my apartment. Plus, having other participants take a class with you gives it a similar feel to an in-person group workout class 💪    

Hello the matters at hand here are so complex, for many reasons, that I cannot figure out how to set up both a residential and business ZOOM account, primarily being ZOOM phone, email, fax, and SMS.  Your chat agent in support promised me new hardware at no charge because he said this was part of your nonprofit policies and proceeded to tell me that you have a specific program that pays all of a nonprofits account.  He said your giving fund/agent was called ZOOM CARES.  Which is true at least in part because you have a big portion on your corporate website dedicated to your giving efforts all over the world.  Which as a nonprofit CEO, I that alone is totally awesome, thank you.  Anyway, my start up of services still has not come together now for over 6 months.  You were to have sent me free hardware/phones, etc… 3 months ago and still, to date, nothing.  Furthermore still no phone services.  My point being here is that I need a community expert t

The email I used to sign in to my zoom pro account has been deleted and I cannot find a way to change it as the new email has to be verified by the old one. I can still sign with my old one, but it's only a matter of time before I hit a problem. Have tried to enter a support ticket but heard nothing back because, surprise, surprise, it goes to the old email which no longer exists. And I probably won't hear anything back from this because, surprise, surprise, it will go to my old email!

Hi!   I'm completely new to zoom and I'm trying to set up Zoom Phone. There are still a few things confusing to me.The call that I'm trying to make is from the Netherlands to the United States. So I do not have a US phone number only Dutch.I got the unlimited US/Canada plan.   In "Phone System Management" -> "Users & Rooms" I Assigned myself the  US/CA Unlimited package. However, I am not able to assign any phone number. I added my dutch mobile phone number to my profile under "Personal".  But I cannot change the Direct Number at all in that section. Does Zoom create/generate a phone number for me? A US number? Or how does this work?I know something is wrong because when I go to my zoom desktop app and I try to call a US number I get:"Sorry we cannot complete your call your service plan does not support calling to this destination" I already checked "Billing" under "Account Management" and both the US and the Netherlands have been selected.Again, I'm 100

I have an issue where im trying to create a group to allow admins to download Zoom Recordings and block everyone else. I blocked cloud recording on the Everyone group and locked the setting. I created a separate group to allow recording downloads and added admins to this new group. I removed the admins from the Everyone group. Yet i still cannot have admins download recordings. As soon as i enable the policy on the everyone group, admins can download again. Regular users i put into my recording downloads group CAN download recordings. I am not sure what is going on but admins seem to ONLY adhere to policies applied to the Everyone group, even though they arent members. Admin accounts do NOT have a Zoom Workspace license, if that maybe the cause. I tried assigning a license and testing downloads but no change.

I received the following email - three days ago but have been away from my computer and very busy and only read it today.  Zoom have changed my password 24 hours after the email - and not given me any way to access my account - I have six months left of a PRO SUBSCRIPTION and I use the account regularly for work and personal things.  What can I do - I need access asap.ThanksBryony  Hi Bryony Rogers,We're reaching out to you as we've determined that your login and password for Zoom may have been compromised on another service. At Zoom, we take extra steps to help prevent compromised credentials from other platforms from being used for your Zoom account.We recommend you immediately reset your password and enroll in two-factor authentication to further secure your account. If the password for your account has not been reset in the next 24 hours, we will reset your password as a safety measure to prevent any potential unauthorized acce

COMO SE CUANTO EDSPACIO TENGO EN LA NUBE DE ZOOM, APENAS TENGO 3 VIDEOS Y SALIO UN MENSAJE QUE YA NO HAY ESPACIO EN LA NUBE, PODRIAN AYUDARME

Hi, I searched but did not find this anywhere, I have both a hotmail account, as well as a GMail account that I setup seperately, and would like to link them so I can setup and see my zoom calls by only needing to log into one account, is that possible? Thanks Erik

プロに契約しているのに、プロへのアップグレードを推奨され、ミーティングも40分しかできない状態です。マイアカウントで確認すると、プロになっているし、期限も切れていないです。電話での問い合わせはできないとアナウンスで言われました。どうした解決するかご存じの方いますか？ 

Hi - our town has two paid accounts. I need to be able to assign at least one of them to my assistant - but preferably would be able to have either his or my email be able to schedule and host meetings on both accounts. How do I do this? I am being told that I have to buy another license but since I already have one with two accounts on it that makes no sense.

Good day! Please provide an email where I can contact to change the company name data. I also need to edit the invoices to provide them to the tax service

How can I de-link my account from a google sign in so that I can use normal credentials with a password?  I sometimes log in from systems where google is blocked.

I am the single owner of my account. I want to update the Zoom app on my MacBook air which is also mine.  Message ells me can't update because I need approval of IT admin.  I have looked in billing, user management, and everywhere I know and can't find how to I can become the IT admin!     NEWS FLASH: My PAID plan is no longer eligible for live support!  Nice job zoom on letting us know as well as have unacceptable wait times for SALES!

How.

日本で銀行振込払いをしたいのですが、１つの請求書に対し、1つの振込先口座が設定されていて、振込者と請求書が一致するので、振込依頼人欄に請求書番号等を記載しなくても問題ないのでしょうか。 どなたかご存じの方がいらっしゃいましたら、教えてください。

今回支払い方法を銀行振込にしたところ、振込案内のメールが来ました。そこには振込先の情報が入っていましたが、振込依頼人をどう書いたらいいか説明がありません。振込依頼人をどう書いたらいいかと、銀行のＡＴＭで振込が可能かを知りたいです。

Hello, I have a problem with my phone in zoom. Only my work number is set in my profile, but my personal number also appears in the contact form. I am asking for information on how I can remove my personal number. I am attaching a print screen

I have used both sites but I don't know what to do. I have already paid so can you please help me upgrade?The receipt has also I have

Hello Zoom Team,I need some technical support regarding zoom app latency issue in our organization ,how to connect technical support or create a ticket as currently have basic plan.if their any paid support available please let me know surly .any help will e appreciated .thanksRicha

Hacemos un llamado a todos los usuarios de servicios de suscripción digital que han enfrentado dificultades con los procesos de cancelación y reembolso, especialmente aquellos cuyos reembolsos no se han reflejado adecuadamente en los estados de cuenta de sus tarjetas de crédito.Recientemente, tras cancelar una suscripción por error, se nos notificó que el reembolso había sido procesado. Sin embargo, a pesar de la confirmación de Zoom, el reembolso no aparece en el estado de cuenta de la tarjeta de crédito. Este incidente no solo refleja una falta de transparencia y eficiencia en el proceso de reembolso, sino que también pone en duda la confiabilidad de las políticas de servicio al cliente de esta  plataforma digital.Este foro se abre como una plataforma para que compartamos colectivamente nuestras experiencias y quejas relacionadas con:Procesos de reembolso largos y confusos.Falta de comunicación efectiva y transparente de las empresas sobre el estado de los reembolsos.Dificultade

So, right now, I'm paying Zoom using dollars, but I would like to change it to "reais", Brazilian currency. Whats does it change if I do that? Is it better or it doesn't change anything for me?I saw while searching that I can not change it back afterwards, so I thought I should ask here first...

I have a Pro subscription. I tried to log in to set up a meeting, a message tells me I must update to the latest version before I can log in, and I should get [my' "IT team" to help.  There is no IT team and I just need a simple way to update the version. All paths are circular however and I come to dead ends. Any suggestions? Thank you

We have a Zoom Workplace Pro plan, with 1 owner and 2 users (extra payment) with all possible admin rights.The owner initiated a recurrent meeting.Question:How can be done, that a user with admin rights can see and manage a meeting initated by the owner?The owner is me and I want to give theese rights to the other 2 users wit admin rights. Is this possible, or I have paied 2 extra users for nothing?Thank you!