Community Resources

I'VE BEEN CHARGED FOR MONTHS AND IT SAYS I'M ON BASIC PLAN. I'VE EMAILED AND TRIED TO REACH A SUPPORT AGENT BUT IT'S BEEN IMPOSSIBLE! IDK WHAT ELSE TO DO BUT CANCEL MY CARD.  HELP ME PLEASE ZOOM - THIS IS RIDICULOUS!!!!

@membership  I deleted an admin from a Zoom account to discover they have now lost their local Zoom recordings.Is it possible to retrieve their recording?We have now added them back to the account as ADMIN but when they log in they are not recognized anymore. No access to anything. Previously shared Zoom recordings can now not be played.Absolutely at a loss. All in error and without understanding we were sharing the same account!

hi everyone, please I try to install zoom.us on my centos7 but the last version of zoom which zoom 5.17.10 doesn't run because it is for centos 8+. please can you suggest one version which is between 5.14.5 and this version which could be run my centos 7 64bits with the command lines to install it?    great thanks in advance    

I am the owner of my Zoom Pro account. I was able to turn on 2FA today because OTP doesn't work for me. 1st of all, the Zoom verfication emails are no longer reaching me, which is another problem. Do I have to create a 2nd discussion about this issue to figure out how to receive the emails? I receive emails from everyone else just fine.  Today I was able to turn on 2FA and set it up for SMS authentification which should work for me. However, I am unable to turn OTP off because "turn off" which is beside it is grayed out. It is not clickable. How can I turn OTP off when I can't click "turn off"? A side comment: I had a horrific experience with Zoom support this week while trying to resolve this issue while I was traveling.I was unable to log in to Zoom at all because of it. I never received the email that was supposedly sent to me so I could approve tech support resolving this issue for me. I had to wait until I came home so I could access m

I had the two zoom accounts under one of Zoom's vendors who are now no longer working with zoom.My account has been downgraded and all recordings are lost...How can I continue to keep the same account? (with 500 participants in meetings and also personalized link) Thank you

Hello folks! I bought a ZOOM F6 and the device is great. The nonsense topic comes from this: The most used device on the planet is ANDROID. Why the heck ZOOM has an app for F8 ,F8N ex, but for F6 no? If there is an option to use some app for Android please let me know. And NO, I will NOT buy an iPad to iPhone. There is even apps for video camera for ZOOM but for F6 nothing, WHY?????>?>

Hi, First of all, sorry for my English. I'm trying to connect with the admin account but I didn't receive the verification code by email. I tried my email and check my spams. We never had a problem like this. So how can I join the support for having my billing and ending my subscription. Thanx

I have forgotten my original password, so now each time I try to log in I have to go through the "forgot password" and log in through a Google account - and this can happen several times a day. Is there no way to reset a password ... ever?

퇴사한 직원 명의에 카드로 24.09.07 정기요금(1년) 결제 되어24.09.10 결제방법 법인카드로 변경 및 통화변경(KRW) 하였더니법인카드로 정기요금(1년) 24.09.10~25.09.10 사용료 결제 됨24.09.11 구독취소 후 재결제 하였더니 구독취소시 수수료 차감 후 환불되었습니다. 퇴사한직원 카드 취소와, 구독취소시 수수료 차감부분은 어떻게 환불 받아야 합니까?

I bought PRO account for 1 year, from Sept 2021 to Sept 2022. But today Jan 21 2022, my account suddenly reverted to BASIC, and I got the 40 minutes limitation. Did anyone get the same problem? And do you know how to solve it?

Всем привет! На учетной записи приобретен Профессиональный тариф до 2024 года. Учетную запись заблокировали за нарушение правил использования. Я не понимаю какие правила были нарушены и как снять блокировку. Аппеляция не помогла. Подскажите, как можно снять эту блокировку? 

Hello, I want to suspend my pro plan, how can I do it because the guidelines that appear on the zoom page have not allowed me to do so. Please, if you know how to do it, I would appreciate it. Since 2020, they have deducted money from my credit card and I have not been able to enjoy this plan.

I have a personal Free account. I just set up a Pro account for my community HOA. I am using different email addresses. The account numbers are different. Why is my personal profile showing that I have a Pro account? 

Je viens de me réabonner à zoom pour un an  avec de nouveaux identifiant et mot de passe le 6 septembremon abonnement précédent se terminait en juin 2024on m'avertit que mon abonnement prendra fin dans 60 jours ???!!!J'ai utilisé une carte de paiement virtuel car je n'admets pas que zoom me réinscrive obligatoirement , en augmentant l'abonnement d'ailleurs!Que puis-je faire? je ne trouve aucun numéro de téléphone pour régler directement ce problème .Merci pour votre aide! 

Hello!I bought a pro license yesterday with 16 users, I need to add 2 more users, what should I do?

We paid for 20 licenses for the teachers in our school. The payment posted in August. Yesterday, all of the accounts became Basic and classes are cut off at 40 min. I have reached out to Customer Service and sent all of the payment documentation. No help so far. I asked for a one week extension while Zoom locates the funds we sent, but no luck. NOT HAPPY

I am locked from my Zoom account because I am not receiving in my phone the 2FA code: I do not know why, but I may have used another phone number a year ago since I stopped using Zoom. I have been able to use another email to create a new account. However, I would like to use my principal email again. The solution would be simple if I could enter my profile without 2FA, something that I have not been able to do for now. How is that done? Otherwise, I would have to request an email from Zoom.Thanks for your consideration

Is it ok to use American Express to pay for a Zoom subscription for a friend in Russia due to bank card payment issues?

I am an admin for a Zoom workplace Pro with 5 licenses and we would like to cancel 2 licenses of those 5. How can  do that?

I bought a MAC book second hand and was so excited to use it, partially because I am a reiki master and offer virtual healing. I had used zoom several years before in my old sales job and much preferred it to Teams.   To my horror, zoom wouldn't work. I couldn't understand it. I have discovered that the MAC book is banned as the previous owner obviously did something to break the rules. I have emailed and emailed and explained and explained and they still won't lift the ban.   I can use it on my phone but that just won't work for healing logistically. It also proves I've done nothing wrong as surely my email would be banned as well and it isn't.   It may be second hand but I spent a fair amount of money and it's not like I can take it back (the guy is in the states now I'm told).   I think it's more frustrating than anything, I just want to use the platform as it would be the best one for virtual healing, I

I'm an independent tutor that recently established my business website. Unfortunately, it was linked to my personal Zoom email account. I have since changed the linked Zoom account to my work email for upcoming meetings, but now I have meetings from my website under both my personal Zoom and business Zoom. Can someone give me a step by step of moving my previously booked meetings from my personal Zoom to my work Zoom?  Both are free accounts. Thanks.

I have paid my subscription but it not reflecting and still it is basic membership 

  The Zoom Community Champion Program was created to acknowledge and celebrate the outstanding contributions of our community's Zoom experts. This month, we are spotlighting one of our Zoom Employee Community Champions, @sachinzoom. Sachin joined the community in August 2021 and has been a Community Champion since 2023 🏆

Hello sir ,                  I am writing this mail to request you that our Zoom should be work only in our office premises and not in  other surrounding also should not connect to other network as well.

How to Change payment method from Creditcard to net banking for recharge the zoom account