Community Resources

Your payment card on file will expire in less than 65 days( in 2024), please update your payment method or you will lose access to your paid features in future"Let me know why I even lose access to paid features why? I have paid USD for Zoom feature for 10 July 2025, I have paid till 10July 2025, so why I lose my access to even for paid feature??? Why?? why and how i can lose my access to paid features in 2024 just because my card is expiring in 11 2024 ? but i have paid till 10 July 2025 Please let me know

I am a paid subscriber. I have a new computer my wife uses now. When we open Zoom on her computer, it always opens a non-subscriber account (with the limited meeting time).I have to then go through the painstaking steps of going to settings; opening up "Profile", edit profile, putting in email and password and all that. I do not need to do that on my own desktop (in the other room)How can I permanently save Zoom on her desktop using my paid subscriber account?Thank you

привет! У меня есть одна проблема. Я решил войти в систему с учетной записью Google без регистрации на платформе Zoom и приобрел план. теперь я не могу получить доступ к своей учетной записи на платформе Zoom без учетной записи Google, поэтому каждый раз мне приходится сначала входить в учетную запись Google, а затем входить в платформу Zoom. Можете ли вы мне помочь? Как мне создать дополнительный логин и пароль для платформы Zoom? то есть не заходить на платформу зум каждый раз после входа в аккаунт гугл?Hello! I have one problem. I decided to login with Google account without registering on Zoom platform and purchased a plan. Now I can't access my account on Zoom platform without Google account, so every time I have to login with Google account first and then login to Zoom platform. Can you help me? How can I create an additional login and password for Zoom platform? that is, not to log in to Zoom platform every time after logging in with Google account?

I'm trying to log into my Zoom account and I can't because this error 1132 appears. I've reinstalled and restarted my computer, but I'm still facing the same issue. Additionally, I'm trying to contact customer support, but it's almost impossible because no one responds; all channels are extremely slow.

Nuevamente agrego nuevo usuario para el licenciamiento pero no llega el correo electrónico para aceptar la invitación mi dominio es alemanhumboldt.edu.ec y no tengo ninguna restriccion que impida recibirlos, anteriormente todo estado funcionando con esta cuenta tengo problemas específicamente ***********

I wish to cancel my annual subscription which is due for renewal shortly.  How do I do this?

I am on a Pro subscription which offers up to 9 users, yet when I add additional team members there is a charge raised. How does ZOOM work for team members? 

Hello there!Is it possible for me to pay a 2 year subscription at once with zoom?

What are the minimum account settings that are need for create a meeting?

I use my paid Zoom account to attend Recovery meetings and spiritual classes but have been assigned an 1132 terms violation. I have no idea how this occurred.  I have submitted an appeal and reported the error. Has anyone had success in getting their account restored?

As an enterprise user I login to zoom using single-sign-on with my company email address.≫ Do I need to worry about a separate zoom password at all? ≫ Do I need to worry about "Your password will expire soon" email reminders?≫ If not, is there a way to turn off the "please change your zoom password" email reminders?

Halo warga +62,Boleh dibantu diskusinya untuk nominal tagihan billing  $166.39, kalau di Rupiah kan apakah mengikuti kurs tanggal transaksi (berubah) atau senilai harga Rp 1.455.379 (sesuai penawaran zoom pro in Rp)?

I have just had a totally unproductive chat with the support bot, and then was unable to login to support page to raise a ticket....

I've been paying for Zoom for 2 years straight. My Zoom account invoice is paid this month too, yet for this entire month, I haven't had my full access and have had to shut off my meetings at 40 minutes, was put back at Basic, even though I've paid. I also have lost my meetings in the cloud! Is there someone to speak to? I have my invoice number and proof of payment.

Hi everyone   Sorry if this off piste but wondered if anyone had any advice.   - I am locked out of my paid account (know password and user ID) but at the passcode stage, this never appears in my inbox / spam folder.   Posting this using my free account.   Unfortunately I can't contact zoom support because on a free account you can't set up a ticket. To call you need a hostID which is locked in my account.   Any ideas how to contact zoom?

Cuando quiero anular mi plan Pro me envía a Googleplay diciendo que se contrató a través de esta plataforma(Lo hice a través del móvil).En Googleplay no aparece mi plan con lo que no tengo la opción de cancelar.Alguien sabe que puede estar pasando? Gracias

Subject: Request for Investigation of Misuse in Online Class SessionMessage:Dear Zoom Support,I hope this message finds you well. I am writing to request your help regarding an incident during an online class meeting hosted on Zoom, approximately four years ago, during the COVID pandemic.A student joined the session with a Zoom display name similar to mine and shared inappropriate content (explicit videos), which caused significant issues for me. Unfortunately, I have been wrongly accused and am still facing backlash for something I did not do.My name in the class meeting was Haisam Saeed. And the real culprit student Joined with a similar name as Haisum Saeed.I kindly request that Zoom investigate this incident and provide any possible information (such as the email address or IP address) of the user who was responsible for joining and sharing the inappropriate content. I understand that user privacy is a priority for Zoom, but I hope your cooperation will clear my name from this situ

He contratado el plan de 500. Las convocatorias programadas entran con este plan? Cambian los enlaces creados?

Dear colleagues, we received invoice #INV273744672, for 1TB - overage fee. But my colleagues claim that there was no excess. Please clarify, maybe we received the invoice by mistake?

Hi, I have signed up for a membership with Zoom coaching. I would like to stop the renewal as I did not managed to stop the transaction in time. The merchant claimed that I attended their Zoom meeting and opened their emails, which are all not true. I am using a free account, is there anyway I can check on my past Zoom sessions records, so that I can provide as evidence to my credit card company. Thank you. 

I had to create a new account because I was not receiving email from Zoom with confirmation codes which would permit me to sign in.  I see from the Zoom Community this happens occasionally.  Can it be explained and corrected and fixed?  I was using my account with no issues up to this week.   I was trying on two different types of HP laptops and wasn't receiving confirmation emails on either laptop.  One laptop was Microsoft Edge and the other was Google Search. Also, to create a support ticket or get any support from Zoom I needed to sign in...which I couldn't.  The chatbot is not helpful with this issue.   Also, your question "Select Location" is impossible to choose.  My topic was not listed.

I'm having an issue with our Zoom account management. We have 3 accounts in total, but only 1 is assigned. When I try to assign the remaining 2 accounts, I get a message saying we've reached the limit and need to purchase more. This doesn't make sense since we haven't allocated all the accounts yet.Could anyone please help us resolve this?

送金しましたが、プロにアップグレードしていません。

Why did zoom charge me $300 this month, i pay monthly every month 

I'm hosting a training for 2 months. I need to add a co-host and when I've tried it tells me I need to pay for an additional license. I really don't want to pay for a full year for someone who is only going to be an alternative host for two months. Is there any way I can purchase a 2 month license for someone?