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UG68_2
Newcomer
June 21, 2024
Question

Upgrade to PRO

  • June 21, 2024
  • 2 replies
  • 3 views

Hello
I have tried several times to switch from my Basic account to the Pro account. Every time I try to save my credit card details, I get stuck in an endless queue and it doesn't go any further.

I have checked the data several times, my address is correct, the credit card details are correct.

What is the problem?

2 replies

MGSR
Community Manager
MGSR
Community Manager
June 21, 2024

Welcome to the Zoom Community @UG68_2! We sincerely appreciate your contribution to bringing up this issue and sharing it with the community. Such participation is highly encouraged, as it allows other users to provide solutions and assistance.

We're sorry for the experience you encountered. May I know if you are getting any specific error message when you save your payment information?


MGSR
Community Manager
MGSR
Community Manager
June 28, 2024

Hi @UG68_2 

Just following up regarding your concern.

We're glad that the issue was resolved and you were able to upgrade your account.

Should you need further assistance, please let us know.

Have a great day!

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