Community Resources

I just received a notice from Zoom billing that my credit card refused the automatic payment request. Notice indicated that the card expired 04/21. This is confusing as my current card has been billed by Zoom and has paid invoices for the last 6 months (as shown on card records) or longer. How did Zoom suddenly start billing to an expired card when the invoices have been submitted and paid on the same card which is currently expiring in 2025? Do I update the card info and continue what has already been an automatic process, or let the invoice go past due and lose my access. OR, was this some kind of scam using Zoom content. This is one reason I hate automatic billing, things going on in the bowels of a computer without human oversight. Anyone else have a similar issue with Zoom?

I have several chat channels with external users. Is there a way to batch-delete deactivated external users from a single or multiple chat channel? I've looked at the current documentation, and any sort of batch deletion is for internal users associated with your tenant and only applies to user management.

How can i add my company details in my account, in order to receive invoices at the name of my company?

  I am tring to call my relative my zoom account showing me (your acount inactive contact with admin) I'm owner this account I have checked admin page there is everything active .  please can anyone guide me properly? how do resolve this issue? 

I needed to purchase an additional Zoom line for our company. We purchased an additional license for it. It shows on the Management -Users. It will not show up linked to our account with the other 3 licenses on the drop down areas. 

Happy Thanksgiving from the Zoom Community Team!  🍂   Gathering around the table (or Zoom screen) this Thanksgiving is a perfect time to reflect, share, and connect. Whether you're spending time with loved ones or taking some much-needed "me time," you’re part of this community, and we’re thankful for YOU ❤️   What are you most grateful for this year AND what’s your go-to Thanksgiving dish? 🦃🍁   👇 Share in the replies below 👇   --   I'll start us off. I am feeling most grateful for the opportunity to connect with others. As I've gotten older, I've realized how important it is to take time and commune with those around me (whether virtually or in person). Also, my go-to Thanksgiving dish is my mom's sweet potato pie 😍

i dont understand why, i cannot assign my license, i can unassign, but after that i cannot assign again, is there something wrong?my license is still more then 10, but i cannot assign to mw account, now, i cannot assign the license, and all my account turn to basic, and zoom want me to buy more lisence for me to can assign? im still missing the point here,

I accidentally enabled AI assistance for my meeting tonight. I just received an email with a summary of the meeting. INCREDIBLE! Spot on perfect and so helpful in drafting meeting minutes. It even spelled my name right. I'm so impressed. Thank you Zoom! This is a great tool for my business.

2024年3月にベーシックプランに手続き完了したのに、請求と引き落としが続いているにで、不正請求を止める方法を教えて下さい。 マイページでベーシックプランに変更を確認、請求履歴では請求はされてないことになっています。 不正引き落としの返金請求もしたいと思っています。  

En la factura nos siguen cobrando como 10 usuarios y tenemos entendido que la facturación es por usuario. No veo ningun apartado donde hablar con un agente de ZOOM para poder aclarar este tema. Un saludo

Hello Zoom Support Team,I am experiencing an issue with my primary Zoom account. When I try to log in, I am redirected to an "Education Data Collection" form, asking for organization information. My account was intended for personal use, so I believe it may have been mistakenly set up as an education or business account.Since I cannot access my account to adjust these settings or contact support, I am reaching out through a secondary Zoom account. Could you please assist in resetting my primary account to a personal account, or help me bypass the Education form?

Hi, guys. My SSO Zoom account has been deactivated with no valid reason given. I teach a college class on Zoom and cannot use my school email account. I have sent an appeal once and received the following message:Your appeal has been rejected after careful review and consideration. As described in Zoom’sTerms of Service and/or Acceptable Use Guidelines, violations may carry penalties, including permanent suspension of a user’s account.Thank you for choosing Zoom. Zoom Trust & Safety Team I did not violate any standards, and no reason for the appeal being denied has been given. I have appealed again but have not yet heard back. Again I have never used this account and I never received a notice that it had been deactivated. I tried to contact my admin, but he has no idea why either. Does anyone have any suggestions? Thanks!Steve

Hello everyone! I’ve recently joined the Zoom Community and am exploring its features. Could someone guide me on how to make the best use of this platform for troubleshooting issues and staying updated with new Zoom features? Any tips for connecting with other users effectively? Thanks!

Pague el día 21 de mayo mi cuenta a pro y sigo teneiendo los 40 minutos disponibles no se ha actualizado. Ademas me aparece una leyenda de que debo $49 y no entiendo como es que puedo deber si todo se paga por anticipado. 

Got this real weird issue recently, where my friend is using a google pixel mobile and whenever he's trying to login via SSO in Zoom Workplace, it gets stuck at prompt stating "Continue". Neither he's able to click on "I dont know the company domain" nor does he able to click on continue.   I have seen that this might be default browser issue as per previous threads but I have checked that the deault browser was Google Chrome only. What might be the troubleshooting over here. Please help

Can i have a business plan if i am the only host ? 

We host some calls given by companies outside our membership roster. Some members would prefer we not share their contact information with the Host. Is there a way for attendees to register for a call but opt-out or opt-in in allowing their contact information to be shared? I've seen the article on Changing your name when logging in but I don't know if that also restricts all sharing of your data. Much appreciated, Eric

How do I update my Zoom settings now that I have upgraded from Workplace Pro Monthly to Business Premium? 

ZOOM IS COMMITTING FRAUD AND I CAN'T CALL ANYONE, I SENT EMAIL ALL THE THE EMAIL ADDRESSES ARE DEAD   THEY ARE MAKING UNAUTHORIZED CHARGES ON MY ACCOUNT - I CALLED PAYPAL AND MY BANK I CAN'T CALL ANYONE AT ZOOM - THERE IS NO PHONE NUMBER ALL THE EMAIL ADDRESSES ON THEIR WEBSITE ARE FAKE - THEY ALL RETURN "UNDELIVERABLE" HELP ME PLEASE I'M FREAKING OUT   THEY'RE ILLEGALLY TAKING MONEY FROM ME THAT I NEVER AUTHORIZED   HELP PLEASE HELP

Hello,I have a question. If I have a monthly subscription for meetings with 1000 participants and I want to change to a subscription for 300 participants, will the change be effective the following month or only at the end of the year? Thank you for taking the time to read and help me with your answer. Have a nice day,Suzanne

Hola necesito que me ayuden indicando como agregar el complemento de Large Meeting a una suscripción Pro que fue pagada desde Google Play. No me deja poder agregar complementos, y solo cancelar la suscripción. ¿Si se cancela puedo modificarla luego? Pierdo el dinero pagado?

 EvaMajaNEIN: "Ihr aktueller Plan ist Zoom Workplace Basic" ich bin nicht in „Basic” worplaceIch habe Workplace Pro bezahlt am   16.11.2024( Bis zu 30 Stunden pro Meeting Unbegrenzt Anzahl von…)Bitte mein Status beim Zoom umzustellen vom Basic auf PRODanke, mit freudlichengrüssenEvaSoos

MY computer refuses to recognize my password while my i-pad and i-phone get me connected with no problem?

The Zoom Community team is ecstatic to share the news that we WON Best Customer Support Community for the 2024 Khoros Kudos Awards!!! 🏆🏆🎉🎉👏👏     A HUGE thank you to all of you Zoomers who took the time to cast your votes. We are incredibly proud of this award. Amazing job Zoom Community, and to our incredible community team: @alexisbrown , @Bri , @VA11_2  Johnson, @CarlaA , and @MGSR !!!   👉Check out all the 2024 Khoros Kudos Awards winners 👈   Drop your favorite celebratory emoji or gif in the replies below to celebrate with us 🎊👇  

Hi. If I purchase a pro account from India, paying in INR; can this pro account be used by my colleagues who are in the US and Jordan ? (We share a business) Or do they have to buy another Pro account by paying in dollars?