Community Resources

A few years ago, a client added me to their professional Zoom account and my basic account still seems to be linked to theirs. The client ceased to exist and also claims the zoom account is no longer existing and that they don't have further access to it. However in my account they are still the "owner" and for example I cannot share whiteboards to anyone else. Anyone got a solution on how to unlink if I am not the owner?

Hi, I am a host in a zoom call, and I am trying to watch a youtube video (I do not want to share the video/screen). When I play the video while on call, the sound of the video is reduced (even at full volume) while the audio in the call has proper sound. I can't seem to listen to the youtube video sound, and meeting sound at the same volume, as the meeting volume is always higher than the video, no matter what volume I am at. When I leave the meeting, I am able to hear the video properly, is there any settings i can adjust to hear them both (meeting and youtube video) at the same volume?P.S. I'm using Dell, Windows 11

Hi- I had to set up a new FREE account to make this post. I am the President of our elementary school PTA and we have a PAID Zoom Account that we purchased at the end of May. Somehow we have been locked out of our account because apparently we didn't fill out a form about "Educational Data Collection Practices" that we were completely unaware of. The account worked just fine for a month and then stopped working. I have called customer service and they have said they don't know how to help but put in a ticket for me. That was 3 days ago. No follow up. No resolution. We are still completely locked out of an account we paid for. Please help unlock this account! Below is the error message we get when we try to log in. We have filled out the form but still no resolution. There are no children involved with our PTA account. It is simply for adult pta members to have meetings. There is no suggestion on how to get the PAID account re-instated or released from this lock.  Your Ac

I have been receiving emails, assuming I am owner of ZOOM acct. I am patient/customer and join ZOOM sessions with my Physicians. I do not initiate meetings. Unsubscribe me from this category of emails. Thank you, Kitty

Hi there, Does anyone have any suggestions on how to get customer support here?  For a week and a half I've been trying to downgrade my account.  When I finally connected with a support person at day 6, she overcharged me by $200.  I emailed her to let her know this happened immediately, but I haven't heard any response since.  I've called the support line again, and it seems that I've been put in the automated queue once more.  My contract has ended, and I'd really like to get my payment handled.  I'm shocked at the lack of customer service with this.  It really reflects poorly on the company, and it's taking away from my other work as a small business owner.  I really just want this handled.  Any suggestions you have are welcome.  If I don't get it completed asap, I'm going back to GoToMeeting.  Thanks so much.

I upgraded to zoom pro and got charged but my account still says basic. Please can someone tell me why is this happening and in how much time it will get updated Its been 24 hrs already

I am trying to get payment receipt under a former employee account.He is no longer in the company so I don't have access to his account to look up the receipt.Is there anyway that I can get it? 

When creating a new user group, I want to use all of the settings for an existing user group as a starting point and then tweak. However, I cannot find any way to duplicate or clone a group or to copy one group's settings to another. Am I missing something, or do I really need to load the group pages side by side to compare?

I'm trying to help some coworkers create accounts but they have accidentally selected "Yes" when asked if their organization worked with students. We are not using Zoom to provide educational services to students and they are now stuck in a cycle where they also can not follow these instructions to request the educational lock lifted because they aren't able to log in in order to submit the request to lift the lock.  What should they be doing? I'm going to try to submit a request for them, but I'm not sure if that's going to work? Based on some brief research this seems to be a pretty common issue and it's difficult figuring out how to resolve it using the circular instructions that's in Zoom's help center.

I want to map a User group based on the content of an attribute. My attribute is the departement. If non empty group A, if empty group B. I tried different ways using regular expressions and I'm not able to make it work. For now I have : SAML Attribute : http://schemas.xmlsoap.org/ws/2005/05/identity/claims/departmentSAML Value : .+Resulting Value : Group A SAML Attribute : http://schemas.xmlsoap.org/ws/2005/05/identity/claims/departmentSAML Value : ^$Resulting Value : Group B  

С 11.10.24 начался месяц, за который я должна заплатить. 15.10.24 я отменила подписку на тариф Zoom.Я использовала тариф 4 суток, а счёт на оплату выставлен за полный месяц. Я не хочу оплачивать те дни, в которые я не пользуюсь приложением.  

How on earth do I cancel this thing? The Plans and Billing page is useless and I desperately want to stop gibing these scammers my money.

Does anyone know of a promo code that I can use to upgrade from Free to Pro? $15.99/month seems a little steep, so I wanted to try it out for a month or so. Annual is not an option at this time, as I am a very small business. The code would need to provide a discount for the monthly option. Thanks!

Some of our staff have personal zoom accounts and business zoom accounts. I need to know if they use both  accounts on the same computer will it link the two accounts together?

I always logged into my Zoom Account with Google Login. THe problem is, that I need to delete the account now, because it cant be added by other users for some reasons.To delete the account, I need the password. Since I logged in with the "log in with google" funtion, I do not have a password. If I click on "forgot password" nothing happens. What can I do now?Thanks.

Good afternoon! I paid for a subscription to another account by mistake. I can't use it because authorization is enabled only through Google. I have 2 questions: 1. Is it possible to transfer a subscription to another account or change the owner? 2. Is it possible to change the type of authorization from Google to a login with a password?

I am a member of an organization that has a paid Zoom account and am the Zoom tech at meetings. Last month, someone (not authorized!) contacted Zoom to have the ownership transferred to another email address. So, the president of this org does not check email every day, so the warning emails from Zoom were not read and responded to, which resulted in the ownership being transferred. When she finally checked email, the account had been transferred. She emailed me and I logged into our account and changed the owner email back. So how did someone accomplish this transfer? Did that person have to have our login password? If I change our account password, will that be enough?

Recently, I have renewed my subscription. However, the meetings are still at 40 minutes and it disturbs the smooth conduct of my classes. Ticket # BIL1531354  dated 08 Oct 2024, and nobody has responded to it. It shows my priority is low - as if I am a free and basic user. If the company can do the sales round the clock then why not round the clock customer service. At the least listen to my query. 

good morning.. I paused my zoom one Pro for 3 months which ends April 27th. How can I extend it for another 3-6 months? Is it possible?   ..thanks for any help resolving  ..it says it will resume automatically on that day. 

По ошибке была приобретена годовая подписка Zoom. Помогите аннулировать и отменить подписку

Something has happened with our Zoom Meeting renewal that also seems to have removed our Zoom Phone licenses at the same time. Because we are being shown as only having a free/basic account I am unable to reach tech support. Any ideas on how to get this rectified. This means our entire phone system is not accessible or manageable.

Hi, I'm trying to add a new user to my account but am getting a pop up that says 'This email address cannot be added to this Zoom account'. I've not come across this before, has anyone else? Do I need to get my new user to change her email address? Many thanks!Kim16

I was purchasing zoom webinar, the desired money was cut from my account but the subscription did not go through.

I bought Large Meeting Monthly subscription instead of Large Meeting One month Subscription. I do not need the monthly subscription and want to cancel it. How can i do this

  I submitted a request, as per the instructions, to change the Vanity URL. The URL was changed, and we updated the Alias in our SSO service, but the login still doesn’t work. Unfortunately, the SSO bypass for the super admin isn’t working either 😞 Now we are completely locked out. I can’t access my super admin account. I can’t contact support via chat because I don’t have a business-level subscription. I can’t submit a new ticket from a personal account because the auto-responder immediately declines it. Phone support is only available during the european time day (or I can’t find the contact info, since I don’t have access to my business account). All I have left is the broken SSO application and an authorized Zoom client on my Mac.I can provide any necessary documents  for my identification, could you please help me urgently restore the service?