Community Resources

Hello Zoom Team,I need some technical support regarding zoom app latency issue in our organization ,how to connect technical support or create a ticket as currently have basic plan.if their any paid support available please let me know surly .any help will e appreciated .thanksRicha

Hacemos un llamado a todos los usuarios de servicios de suscripción digital que han enfrentado dificultades con los procesos de cancelación y reembolso, especialmente aquellos cuyos reembolsos no se han reflejado adecuadamente en los estados de cuenta de sus tarjetas de crédito.Recientemente, tras cancelar una suscripción por error, se nos notificó que el reembolso había sido procesado. Sin embargo, a pesar de la confirmación de Zoom, el reembolso no aparece en el estado de cuenta de la tarjeta de crédito. Este incidente no solo refleja una falta de transparencia y eficiencia en el proceso de reembolso, sino que también pone en duda la confiabilidad de las políticas de servicio al cliente de esta  plataforma digital.Este foro se abre como una plataforma para que compartamos colectivamente nuestras experiencias y quejas relacionadas con:Procesos de reembolso largos y confusos.Falta de comunicación efectiva y transparente de las empresas sobre el estado de los reembolsos.Dificultade

So, right now, I'm paying Zoom using dollars, but I would like to change it to "reais", Brazilian currency. Whats does it change if I do that? Is it better or it doesn't change anything for me?I saw while searching that I can not change it back afterwards, so I thought I should ask here first...

I have a Pro subscription. I tried to log in to set up a meeting, a message tells me I must update to the latest version before I can log in, and I should get [my' "IT team" to help.  There is no IT team and I just need a simple way to update the version. All paths are circular however and I come to dead ends. Any suggestions? Thank you

We have a Zoom Workplace Pro plan, with 1 owner and 2 users (extra payment) with all possible admin rights.The owner initiated a recurrent meeting.Question:How can be done, that a user with admin rights can see and manage a meeting initated by the owner?The owner is me and I want to give theese rights to the other 2 users wit admin rights. Is this possible, or I have paied 2 extra users for nothing?Thank you!

Hello, I searched the community forums for this issue but I seem to not find anything regarding this particular issue. At the start of August, Zoom ended their partnership with working live and my account was moved and converted to a basic free account.  But I still to seem to get my credit card charged each month. Ive tried to reach out to Working Live but there is no response and everytime I attempt to access their wesbite, my anti-virus alerts me of the website being malicious and blocks me from accessing it.  So I am at a loss of what to do other than doing a charge back on my credit card. But I am curious if anyone else in the community who had been subscribed to working live is also facing this issue as well? 

I received an email that said Zoom and WorkingLive will be ending their partnership effective August 31, 2024,  and I need to create a new Zoom account directly on the Zoom website. Is it true?

I’m planning to introduce the “associated domain” into our company’s Zoom settings. But, before getting started, I’d like to ask the following two questions:1  Is it possible to have Pro licenses, Business licenses, and Basic licenses within the same Zoom account? For example, are we allowed to have 10 Pro licenses, 2 Business licenses, and 100 Basic licenses in the same account?2  Assuming the answer to the above question is positive, is it possible for an admin user with a Business license to manage the associated domain settings?

I keep getting this message at the top of my zoom account page:"Your payment card on file will expire in less than 60 days.  Please update your payment method or you will lose access to your paid features in the future." My card on file does not expire for 3 years.  I re-entered the card information just in case but still getting the same message.  I see others have had a similar issue but there is not any response from Zoom Support on their threads.  

I've changed my payment option, but it is still written that I have to update it because the expiration date is in 2 months. But it's in 2026!

Why I get this message in my zoom account "Your payment card on fire wile expire in less than 60 days. Please update your payment method or you will lose access to your paid features in the future". Please explain?

No ways to cancel subscription or edit plan, contact customer service is the only method, waiting for more than 2 hrs, still waiting…what can I do?

Hello,I needed to purchase a 2-year Zoom Pro subscription for my company during end pf Sep 2024 but since could not find the option, I purchased a 1-Year subscription only. But we now need to extend the subsription by one additional year by this month itself. Thank you to advise hwo to proceed.

I'm trying to figure out how to get into an old account, but I do not have access to an authentication code or recovery code. I need to access this account for business purposes but no matter what I try I can't do anything. I try to submit a ticket with this account but I get told it doesn't exist even though I verified all the information linked to it. Does anyone have any ideas on what I can do? I tried to call customer support but also got told that this account doesn't exist.

I've got email for all of my already onboarded users:Hello,We've detected an issue with "email", associated with your Zoom account, that violates section 8(iv) of Zoom's Terms of Service . For this reason, this user has been suspended.Please reach out to the email owner and let them know if they wish to dispute this decision, they may submit an appeal.Regards,Zoom Trust and Safety Story: Got 100 licenses, was trying to move from GOTOconnect to Zoom Phone, got 100 licenses, and was trying to set up everything and scheduled couple of port ins, 1 number already got ported in. While my users were signing up with the email invitation they received account got disabled and everyone got that email. At that time I was setting up the IVR/Group call settings. Submitted appeal, got rejected, submitted companys paperwork even tax returns got rejected. Now the 1 number which already got ported in is very essential to me, and now I can't port it out because I'm being told that I need zoom phone

I have been chatting with the virtual chat bot. Not getting anywhere. Looking for assistance on two questions I have related to adding users to my workplace pro account.   1. If a person has or doesn't have their own Zoom account what is the benefit to them or me to add them to my account? 2. Is the fee to add a user to my account the same as if they were to get their account?  Thank you in advance for your help! 

We've had a premium account for years and a personal meeting number, and we are all over the world and rely on Zoom.  We pay automatically each month, and all payments are up to date.  We go into Zoom to start an incredibly important meeting today, and our meeting id is gone, they've replaced it with a free account id, the history is gone from the account, and I can't use support because it claims I have a free account and does not recognize either our old personal id or our new one.  Help!  My claim email sent is classified as low priority, and we are losing thousands a day because of this.  It is quite an emergency for us.  What do I do?

Когда открываю приложение или сайт, то высвечивается такое сообщение    "На вашей учетной записи имеется задолженность в размере $18.00. В случае неуплаты задолженности вы потеряете доступ ко всем платным функциям и записям в облаке. Чтобы оплатить неоплаченные счета, щелкните Чтобы получить поддержку, щелкните   Захожу по ссылкам, нет никаких счетов и нет информации о поддержке.    Может кто-нибудь сталкивался с подобным?    Более чем полгода пользовался бесплатной версией, вчера сделал подписку. Теперь высвечивается такое соо

Hoi, hoi. Ik wil mijn abonnement upgraden van basis naar PRO en proberen mijn Nederlandse btw-id in te voeren, maar het systeem geeft aan dat het niet geldig is. Ik heb mijn btw-id geverifieerd op de VIES-database, en het is daar als geldig geregistreerd. Kunnen jullie mij helpen begrijpen waarom mijn btw-id niet wordt geaccepteerd in jullie systeem? Alvast bedankt voor jullie hulp!  

Hola! Necesito ayuda para desactivar que cada vez que inicio sesión me envíe el código de seguridad por mail. Tengo desactivada la autenticación en 2 pasos, aún así sigue pidiendo ese código de único uso que envían por mail. Alguna solución posible?Gracias!

Hi There 🙂 I'd like to run webinars in Zoom for my company, but know I need to purchase a 'Zoom Workplace Licence' first.  Would I do this by signing up to a 'Business' account and paying the annual fee for this first? Many thanks! Jo 

I am hosting a meeting that will exceed the 100 participants allowed on my pro account. My billing cycle is on the 7th of every month, but my event is on the 10th of next month. Today is the 18th. If I purchase the large meeting upgrade today, will it be available for my meeting on the 10th? Or should I wait for my next billing cycle on the 7th?

Across the top of my Zoom home screen - "Your payment method will expire in 60 days...".  I have gone to my account and the credit card on file will not expire in 60 days.  I've double-checked all the info.  Now what?

I had created a Zoom account with my Gmail address, and wanted to upgrade to pro. When I purchased pro, I accidentally used my yahoo address. I want to change it to my Gmail, but when I try it tells me the address is already in use. Can I transfer my pro account to my Gmail?

Hallo all, can someone help me.Lost access to the two-factor authentication application, at the same time, access to the mail and password is saved. But I can't log in without the two-factor authentication application code, access to it is always lost along with a broken phone, and there is no instruction anywhere on what to do in this situation.Tell me, how can I restore access to my profile in this case?