Community Resources

I've been paying for Zoom for 2 years straight. My Zoom account invoice is paid this month too, yet for this entire month, I haven't had my full access and have had to shut off my meetings at 40 minutes, was put back at Basic, even though I've paid. I also have lost my meetings in the cloud! Is there someone to speak to? I have my invoice number and proof of payment.

Hi everyone   Sorry if this off piste but wondered if anyone had any advice.   - I am locked out of my paid account (know password and user ID) but at the passcode stage, this never appears in my inbox / spam folder.   Posting this using my free account.   Unfortunately I can't contact zoom support because on a free account you can't set up a ticket. To call you need a hostID which is locked in my account.   Any ideas how to contact zoom?

Cuando quiero anular mi plan Pro me envía a Googleplay diciendo que se contrató a través de esta plataforma(Lo hice a través del móvil).En Googleplay no aparece mi plan con lo que no tengo la opción de cancelar.Alguien sabe que puede estar pasando? Gracias

Subject: Request for Investigation of Misuse in Online Class SessionMessage:Dear Zoom Support,I hope this message finds you well. I am writing to request your help regarding an incident during an online class meeting hosted on Zoom, approximately four years ago, during the COVID pandemic.A student joined the session with a Zoom display name similar to mine and shared inappropriate content (explicit videos), which caused significant issues for me. Unfortunately, I have been wrongly accused and am still facing backlash for something I did not do.My name in the class meeting was Haisam Saeed. And the real culprit student Joined with a similar name as Haisum Saeed.I kindly request that Zoom investigate this incident and provide any possible information (such as the email address or IP address) of the user who was responsible for joining and sharing the inappropriate content. I understand that user privacy is a priority for Zoom, but I hope your cooperation will clear my name from this situ

He contratado el plan de 500. Las convocatorias programadas entran con este plan? Cambian los enlaces creados?

Dear colleagues, we received invoice #INV273744672, for 1TB - overage fee. But my colleagues claim that there was no excess. Please clarify, maybe we received the invoice by mistake?

Hi, I have signed up for a membership with Zoom coaching. I would like to stop the renewal as I did not managed to stop the transaction in time. The merchant claimed that I attended their Zoom meeting and opened their emails, which are all not true. I am using a free account, is there anyway I can check on my past Zoom sessions records, so that I can provide as evidence to my credit card company. Thank you. 

I had to create a new account because I was not receiving email from Zoom with confirmation codes which would permit me to sign in.  I see from the Zoom Community this happens occasionally.  Can it be explained and corrected and fixed?  I was using my account with no issues up to this week.   I was trying on two different types of HP laptops and wasn't receiving confirmation emails on either laptop.  One laptop was Microsoft Edge and the other was Google Search. Also, to create a support ticket or get any support from Zoom I needed to sign in...which I couldn't.  The chatbot is not helpful with this issue.   Also, your question "Select Location" is impossible to choose.  My topic was not listed.

I'm having an issue with our Zoom account management. We have 3 accounts in total, but only 1 is assigned. When I try to assign the remaining 2 accounts, I get a message saying we've reached the limit and need to purchase more. This doesn't make sense since we haven't allocated all the accounts yet.Could anyone please help us resolve this?

送金しましたが、プロにアップグレードしていません。

Why did zoom charge me $300 this month, i pay monthly every month 

I'm hosting a training for 2 months. I need to add a co-host and when I've tried it tells me I need to pay for an additional license. I really don't want to pay for a full year for someone who is only going to be an alternative host for two months. Is there any way I can purchase a 2 month license for someone?

I want to be able to livestream into a group. I have gone into the settings to change this, but it says admin locked. I am the owner, so I should have complete control.  I dont know how to change the settings so it can become unlocked. Can someone please help? 

An employee is trying to become a member of my team but can't. She was paying for her own subscription but since we got it as a team, wants to cancel her personal subscription and join the team zoom account. when she cancels her membership she is paying for it won't allow her to join our team. How can we get this fixed?

Hi,  My sessions are not 40 minutes. Please help. Where is my profile number that support asks for? Thanks for your help.   Janet

Здравствуйте!Почему я не могу войти через аккаунт google? Для входа нажимаю войти через аккаунт google, затем соглашаюсь со входом через аккаунт google, затем просит пароль для входа в zoom, ввожу его, но выходила ошибка, сбросила пароль и попробовала заново зайти с помощью акаунта google, но опять ошибка пароля, который я только что сменила. Зашла не через аккаунт google, а ввела почту и пароль от zoom и только тогда смогла зайти в свой профиль. На другие сайты через аккаунт google я захожу.

I need to know how to delete the information for the credit card in the 'Billing' section. I tried to do this but it appears to change the payment only without deleting the existing information for the credit card. 

I have a Pro account. I had a question, and the bot could not find the answer. I was asked if I want to help from a live technician - and to give my MasterCard for a refundable $2 fee. I did that. The technician (in my case) was quite lame, and knew less about Zoom than I do. But guess what - my Master card statement showed not just the $2, but also a $66 charge! These were from something called Just Answer. In their view, by asking a question I subscribed to a MONTHLY subscription to Just Answer. After some fighting they cancelled my subscription (meaning that they did not continue charging me $66 every month - can you imagine?)  After some more fighting, they refunded my original $66. I looked up Just Answer. They are a complete scam. Be very careful. It turns out (I never knew that) that a Pro account does not qualify us for live help. So if the bot does not have an answer for you, look for an answer elsewhere.   I don't understand why the Zoom bot sends us to such a

Company owner signed me up as admin on Workplace Pro.  I am realizing she should have signed me up as an admin on the unlimited calling plan.  If she switches me, will she be charged for the entire year for workplace pro?

I am having an active subscription to a Pro plan and I am making an attempt to contact support via the chatbot. After getting the bot to suggest me to contact a live agent, and selecting support, the bot finally responds:Unfortunately, your account does not have access to live chat support.What? There is no support available anymore for a paid Pro license?? Or is that a bug? Please clarify!

I'VE BEEN CHARGED FOR MONTHS AND IT SAYS I'M ON BASIC PLAN. I'VE EMAILED AND TRIED TO REACH A SUPPORT AGENT BUT IT'S BEEN IMPOSSIBLE! IDK WHAT ELSE TO DO BUT CANCEL MY CARD.  HELP ME PLEASE ZOOM - THIS IS RIDICULOUS!!!!

@membership  I deleted an admin from a Zoom account to discover they have now lost their local Zoom recordings.Is it possible to retrieve their recording?We have now added them back to the account as ADMIN but when they log in they are not recognized anymore. No access to anything. Previously shared Zoom recordings can now not be played.Absolutely at a loss. All in error and without understanding we were sharing the same account!

hi everyone, please I try to install zoom.us on my centos7 but the last version of zoom which zoom 5.17.10 doesn't run because it is for centos 8+. please can you suggest one version which is between 5.14.5 and this version which could be run my centos 7 64bits with the command lines to install it?    great thanks in advance    

I am the owner of my Zoom Pro account. I was able to turn on 2FA today because OTP doesn't work for me. 1st of all, the Zoom verfication emails are no longer reaching me, which is another problem. Do I have to create a 2nd discussion about this issue to figure out how to receive the emails? I receive emails from everyone else just fine.  Today I was able to turn on 2FA and set it up for SMS authentification which should work for me. However, I am unable to turn OTP off because "turn off" which is beside it is grayed out. It is not clickable. How can I turn OTP off when I can't click "turn off"? A side comment: I had a horrific experience with Zoom support this week while trying to resolve this issue while I was traveling.I was unable to log in to Zoom at all because of it. I never received the email that was supposedly sent to me so I could approve tech support resolving this issue for me. I had to wait until I came home so I could access my account and do it myself. If

I had the two zoom accounts under one of Zoom's vendors who are now no longer working with zoom.My account has been downgraded and all recordings are lost...How can I continue to keep the same account? (with 500 participants in meetings and also personalized link) Thank you