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good morning.. I paused my zoom one Pro for 3 months which ends April 27th. How can I extend it for another 3-6 months? Is it possible?   ..thanks for any help resolving  ..it says it will resume automatically on that day. 

По ошибке была приобретена годовая подписка Zoom. Помогите аннулировать и отменить подписку

Something has happened with our Zoom Meeting renewal that also seems to have removed our Zoom Phone licenses at the same time. Because we are being shown as only having a free/basic account I am unable to reach tech support. Any ideas on how to get this rectified. This means our entire phone system is not accessible or manageable.

Hi, I'm trying to add a new user to my account but am getting a pop up that says 'This email address cannot be added to this Zoom account'. I've not come across this before, has anyone else? Do I need to get my new user to change her email address? Many thanks!Kim16

I was purchasing zoom webinar, the desired money was cut from my account but the subscription did not go through.

I bought Large Meeting Monthly subscription instead of Large Meeting One month Subscription. I do not need the monthly subscription and want to cancel it. How can i do this

  I submitted a request, as per the instructions, to change the Vanity URL. The URL was changed, and we updated the Alias in our SSO service, but the login still doesn’t work. Unfortunately, the SSO bypass for the super admin isn’t working either 😞 Now we are completely locked out. I can’t access my super admin account. I can’t contact support via chat because I don’t have a business-level subscription. I can’t submit a new ticket from a personal account because the auto-responder immediately declines it. Phone support is only available during the european time day (or I can’t find the contact info, since I don’t have access to my business account). All I have left is the broken SSO application and an authorized Zoom client on my Mac.I can provide any necessary documents  for my identification, could you please help me urgently restore the service? 

Hello,Read many post  but cannot get answer, how to get receipts after payment done. All answer just about invoice. Please help.

Voting is now LIVE for the 2024 Khoros Kudos Awards 🏆   The Zoom Community is competing in the Best-In-Class Community category for the prestigious Khoros Kudos Awards, and your vote could be the key to our success! Please take a moment to support us by casting your vote today—it only takes a couple of minutes but makes a huge impact! 🙂     How to vote ✅: You must register on the Khoros Community called Atlas. Once registered, navigate to the Zoom Community Khoros Kudos Awards entry. To cast your vote, please click "Vote". Voting is open from October 10th, 2024, to October 18th, 2024 📆   P.S. Invite your friends and colleagues to vote for the Zoom Community!   We're grateful for your support 💙

I am looking to cleanup my enterprise account.  We have more than 23k licensed users.  I'm looking for a report or a way to compile multiple reports so that I can see which users have not logged in in more than 6 months.  Of those users, which do not have custom PMIs or cloud recordings.  If I can identify these folks, I can do a bulk import to either demote or delete their accounts to free up licenses.  Does anyone have any insight?  I do not find the reports available to us particularly useful or intuitive.

Exmos.(as) Srs.(as),No sentido de acionar a convenção para evitar a dupla tributação entrepaíses, solicitámos o preenchimento do modelo RFI-21 de maneira a queos pagamentos efetuados estejam dispensados de retenção na fonte.Além disso, também solicitámos o envio do certificado de residência daentidade Zoom Video Communications, INC na Califórnia, Estados Unidosda America.

The VAT was reverse charged for my company but I still need the actual VAT ID. In the help section, I didn't find any specification AND it is not present on the invoice.`Does Zoom have a VAT ID number? Zoom does not have a VAT registration in each individual EU Member State. Instead Zoom is registered for VAT through the non-Union Mini One Stop Shop (‘MOSS’) in the EU. The non-Union MOSS scheme is a simplification available for taxable persons that are not established in the EU, to collect and remit VAT on supplies of telecommunications and/or electronically supplied services made to non-business customers in EU Members States. The MOSS scheme allows suppliers of telecommunications and/or electronically supplied services to non-business customers to avoid registering individually in each EU Member State. Zoom has selected its country of identification for MOSS purposes as the Netherlands.`

Since mid September I have been trying to resolve an account issue with no reply after posting here several times and submitting a ticket as instructed. We are a nonprofit. In order to renew using a tech soup coupon we had to cancel our account. Done and done, resubscribed, worked fine. However we needed to change the owner of the account - billing support helped with that HOWEVER instructed me to set up a new email address, different from license emails or account owner emails. Did that. Rep said they would "sync the two accounts". This has not happened. I log in with the "new" email address (who is the admin), and get a notice that I have unassigned licenses. I try to assign licenses (we purchased three) and get a message that I have exceeded the # of licenses we are allotted.  The offshoot is that I cannot, using this new email address, assign alternate hosts for our meetings. When I try to do that, the message says "the email account  (that I'm trying to make alternative

Hi-- I am beyond frustrated with Zoom.  We have Zoom Pro and Zoom Phone.  Our phones are not ringing so I tried to contact Zoom for live chat support (which I have used within the past couple of days).  Zoom's stupid bot is saying that our account does not come with live support.  I do not know why the live support is not working now, when we are clearly paying for Zoom Pro.  I have an invoice indicating that we paid for Zoom Pro for the next year.  Zoom's horrible support is paralyzing us.  We are paying for help and cannot receive it.  I do not know what I can do.  Any advice is welcome.

How do I pause my zoom pro account since I only needed to use it for 1 day but will need to use it for the remainder of the days (27 days left for my monthly plan this month) starting late November or so.Does this make sense? I paid for one month of zoom (31 days) but would like to pause it and use 28 or 27 days I paid for some time in the near future.TIA

After transferring my data to a new phone, Zoom automatically logged me out of my main device and requested that I enter a 2FA or recovery code, despite having only a basic account. I’ve tried all the suggested methods provided by Zoom, but NONE of them worked. As a result, I can no longer access to that account due to this issue!

HelloThe pro Plan is USD 149.85/yearI was billed USD 170.- something.It does not make any sense.Even if 149.85 is without VAT, the VAT in Switzerland is 8.1%So the total amuont would be 161.99Any Ideas?How can I contact billing. Zoom realy makesa hard time to speak with a real person. 

I Paid For Zoom Subscription and Till now even I got the mail that Payment has been processed then also I am not able to see the invoice or unable to use the Upgraded zoom even still my Current Plan is Showing as Basic Even after paying the full amount and receiving the mail that Payment has been Processed any body please help

What are the minimum account settings that are need for create a meeting?

Hello!I'm writing to inquire about upgrading some basic accounts within our Zoom Workplace Pro organization. I have  two pro accounts. Pro account 1 connected many other Zoom accounts to the account but those accounts are only basic ones. I also have another pro account 2 that has 18 available licensed paid (pro) accounts to add.My goal is to turn a few basic accounts (connected to pro account 1) to Pro accounts. Can we somehow update some basic accounts from pro account 2 that has available licensed paid (pro) accounts WITH leaving these accounts connected to account 1?Iwant to do it this way because I have already paid pro accounts but from account 2. At the same time, it is essential that these accounts we want to switch to PRO be connected to account 1 (that doesn't have more available pro accounts to add without paying).Maybe we can transfer somehow a few paid pro accounts from account 2 to account 1?Thank you for your assistance!

Hi,I have a Zoom One Pro plan on annual billing cycle and required the Large Meeting add on for a couple of months. I was given a discount for 3 months of 50% on a MONTHLY BILLING CYCLE, (it says "subscription period monthly"). Now I want to cancel the add on. Not only did it restart my annual billing cycle for my Zoom One Pro plan (when I was going to cancel this month!) but also it won't now let me cancel the add-on either, and says: "You are unable to cancel, downgrade or decrease your monthly add-on subscription until the end of your annual subscription's billing cycle. Contact Us if you have any questions." I tried contacting zoom, with zero response and also saw that this topic has been posted before with no responses from zoom. Unless I cancel the PayPal billing agreement on my end within two days (which I will do if unresolved) it will automatically charge me again for the add on. Having a monthly suscription plan for add-ons and not bein

Hello,I have subscribe my plan with Google Play, but my personal details for invoice are incorrect. Google PLay said to me that the cannot change for previus invoice. There is some way I could change trought Zoom?How can I change my subscription from Google Play directley with Zoom? I have to wait until the end or I could do now??Thanks,Carola

I've moved to a different country. When I try to change my billing address, I'm unable to do so. The error shown is "We are unable to update your billing country since it is ineligible for this currency" and I'm unable to change the currency as that is disabled.

公司購買了 4 個授權，但不能供預設的角色使用，不停出現以下字句（詳見附圖），要求購買額外授權，昨天還可以正常使用，今日卻不成功，發生甚麼事？  

hi all,appreciate anyone can let me know why my workinglive account no more working in zoom.my enterprise package has downgraded to basic package.i live chat and report issue to them 2 days a go and no one come to contact me and help me in this.anyone has the same issue or gotten the solution for this?Truly appreciate if you could help me urgently.tq RachelMalaysia