Community Resources

I received the following email - three days ago but have been away from my computer and very busy and only read it today.  Zoom have changed my password 24 hours after the email - and not given me any way to access my account - I have six months left of a PRO SUBSCRIPTION and I use the account regularly for work and personal things.  What can I do - I need access asap.ThanksBryony  Hi Bryony Rogers,We're reaching out to you as we've determined that your login and password for Zoom may have been compromised on another service. At Zoom, we take extra steps to help prevent compromised credentials from other platforms from being used for your Zoom account.We recommend you immediately reset your password and enroll in two-factor authentication to further secure your account. If the password for your account has not been reset in the next 24 hours, we will reset your password as a safety measure to prevent any potential unauthorized acce

COMO SE CUANTO EDSPACIO TENGO EN LA NUBE DE ZOOM, APENAS TENGO 3 VIDEOS Y SALIO UN MENSAJE QUE YA NO HAY ESPACIO EN LA NUBE, PODRIAN AYUDARME

Hi, I searched but did not find this anywhere, I have both a hotmail account, as well as a GMail account that I setup seperately, and would like to link them so I can setup and see my zoom calls by only needing to log into one account, is that possible? Thanks Erik

プロに契約しているのに、プロへのアップグレードを推奨され、ミーティングも40分しかできない状態です。マイアカウントで確認すると、プロになっているし、期限も切れていないです。電話での問い合わせはできないとアナウンスで言われました。どうした解決するかご存じの方いますか？ 

Hi - our town has two paid accounts. I need to be able to assign at least one of them to my assistant - but preferably would be able to have either his or my email be able to schedule and host meetings on both accounts. How do I do this? I am being told that I have to buy another license but since I already have one with two accounts on it that makes no sense.

Good day! Please provide an email where I can contact to change the company name data. I also need to edit the invoices to provide them to the tax service

How can I de-link my account from a google sign in so that I can use normal credentials with a password?  I sometimes log in from systems where google is blocked.

I am the single owner of my account. I want to update the Zoom app on my MacBook air which is also mine.  Message ells me can't update because I need approval of IT admin.  I have looked in billing, user management, and everywhere I know and can't find how to I can become the IT admin!     NEWS FLASH: My PAID plan is no longer eligible for live support!  Nice job zoom on letting us know as well as have unacceptable wait times for SALES!

How.

日本で銀行振込払いをしたいのですが、１つの請求書に対し、1つの振込先口座が設定されていて、振込者と請求書が一致するので、振込依頼人欄に請求書番号等を記載しなくても問題ないのでしょうか。 どなたかご存じの方がいらっしゃいましたら、教えてください。

今回支払い方法を銀行振込にしたところ、振込案内のメールが来ました。そこには振込先の情報が入っていましたが、振込依頼人をどう書いたらいいか説明がありません。振込依頼人をどう書いたらいいかと、銀行のＡＴＭで振込が可能かを知りたいです。

Hello, I have a problem with my phone in zoom. Only my work number is set in my profile, but my personal number also appears in the contact form. I am asking for information on how I can remove my personal number. I am attaching a print screen

I have used both sites but I don't know what to do. I have already paid so can you please help me upgrade?The receipt has also I have

Hello Zoom Team,I need some technical support regarding zoom app latency issue in our organization ,how to connect technical support or create a ticket as currently have basic plan.if their any paid support available please let me know surly .any help will e appreciated .thanksRicha

Hacemos un llamado a todos los usuarios de servicios de suscripción digital que han enfrentado dificultades con los procesos de cancelación y reembolso, especialmente aquellos cuyos reembolsos no se han reflejado adecuadamente en los estados de cuenta de sus tarjetas de crédito.Recientemente, tras cancelar una suscripción por error, se nos notificó que el reembolso había sido procesado. Sin embargo, a pesar de la confirmación de Zoom, el reembolso no aparece en el estado de cuenta de la tarjeta de crédito. Este incidente no solo refleja una falta de transparencia y eficiencia en el proceso de reembolso, sino que también pone en duda la confiabilidad de las políticas de servicio al cliente de esta  plataforma digital.Este foro se abre como una plataforma para que compartamos colectivamente nuestras experiencias y quejas relacionadas con:Procesos de reembolso largos y confusos.Falta de comunicación efectiva y transparente de las empresas sobre el estado de los reembolsos.Dificultade

So, right now, I'm paying Zoom using dollars, but I would like to change it to "reais", Brazilian currency. Whats does it change if I do that? Is it better or it doesn't change anything for me?I saw while searching that I can not change it back afterwards, so I thought I should ask here first...

I have a Pro subscription. I tried to log in to set up a meeting, a message tells me I must update to the latest version before I can log in, and I should get [my' "IT team" to help.  There is no IT team and I just need a simple way to update the version. All paths are circular however and I come to dead ends. Any suggestions? Thank you

We have a Zoom Workplace Pro plan, with 1 owner and 2 users (extra payment) with all possible admin rights.The owner initiated a recurrent meeting.Question:How can be done, that a user with admin rights can see and manage a meeting initated by the owner?The owner is me and I want to give theese rights to the other 2 users wit admin rights. Is this possible, or I have paied 2 extra users for nothing?Thank you!

Hello, I searched the community forums for this issue but I seem to not find anything regarding this particular issue. At the start of August, Zoom ended their partnership with working live and my account was moved and converted to a basic free account.  But I still to seem to get my credit card charged each month. Ive tried to reach out to Working Live but there is no response and everytime I attempt to access their wesbite, my anti-virus alerts me of the website being malicious and blocks me from accessing it.  So I am at a loss of what to do other than doing a charge back on my credit card. But I am curious if anyone else in the community who had been subscribed to working live is also facing this issue as well? 

I received an email that said Zoom and WorkingLive will be ending their partnership effective August 31, 2024,  and I need to create a new Zoom account directly on the Zoom website. Is it true?

I’m planning to introduce the “associated domain” into our company’s Zoom settings. But, before getting started, I’d like to ask the following two questions:1  Is it possible to have Pro licenses, Business licenses, and Basic licenses within the same Zoom account? For example, are we allowed to have 10 Pro licenses, 2 Business licenses, and 100 Basic licenses in the same account?2  Assuming the answer to the above question is positive, is it possible for an admin user with a Business license to manage the associated domain settings?

I keep getting this message at the top of my zoom account page:"Your payment card on file will expire in less than 60 days.  Please update your payment method or you will lose access to your paid features in the future." My card on file does not expire for 3 years.  I re-entered the card information just in case but still getting the same message.  I see others have had a similar issue but there is not any response from Zoom Support on their threads.  

I've changed my payment option, but it is still written that I have to update it because the expiration date is in 2 months. But it's in 2026!

Why I get this message in my zoom account "Your payment card on fire wile expire in less than 60 days. Please update your payment method or you will lose access to your paid features in the future". Please explain?

No ways to cancel subscription or edit plan, contact customer service is the only method, waiting for more than 2 hrs, still waiting…what can I do?