Community Resources

I have Cloud Storage with 30 GB and there are 15 saved. I checked my account and it shows below. How is this fixed? Cloud Storage | 30 GBRenews on December 23, 20240 GB of 30 GB (0% used)

In our organization, we have Zoom Workplace PRO, which should include up to 9 licenses. At the moment, we have only 1 user. When I try to add other users, it says: "To add licensed users to your account, please purchase more licenses... and Zoom Workplace Pro (0 available)".It seems that the licenses we purchased aren't available. What should I do? Thank you. 

I have been trying to reduce the number of licenses on my account for over three months, but the process has been extremely frustrating. It takes weeks for customer support to respond to my requests, and I still haven’t received the information I need. Today, I spent over an hour on the phone with customer support, only to be transferred from one department to another, and ultimately told that they couldn’t assist me and someone would contact me via email instead.I have multiple open tickets on this issue and cannot understand why such a straightforward request doesn’t have a simple and efficient process for customers to follow. This seems like a common inquiry that Zoom should be equipped to handle promptly.

I have removed my phone number however in the zoom app, my profile shows my mobile number to all of my external zoom contacts which doesn't give me am option to remove or change on PC or my mobile devices. How do I remove this? 

If zoom is full, then new recordings will replace the video files in zoom? Meaning, previous will be deleted to make room for new ones (and zoom would do this automatically)?

i am waiting for my sms campaign which is on pending from last 1 month 8 days but still on pending every zoom agent told me wait for 7 days or 2 to 3 weeks the scammed me 51$ an i purcahse againg 51 $ plan they told me again it take 7 days then after they said wait for 3 to 4 weeks zoom agent scamming me again an again zoom is worst company an agent is very rude an disconnected  the call there is no resolution we found from zoom

I have a tutoring business. I currently have myself and my daughter as the tutors. We share a zoom account but cannot have separate schedules. I want us to be able to have our own account with separate scheduling capabilities. Which is the best plan under one account? Thanks. 

Anyone know why there is a delay in activating the pro subscription as soon as it's been paid? I've never had this experience with any other company, once paid the activation is automatic... The Bot is a complete waste of time ... also the options to even get to post in here are ridiculous as none really apply to my question!

Hi, In my Basic Plus subscription I do not receive a warning that the 40 minutes are almost over. I can't know up front whether I need more than 40 minutes. When I had a free account there always were a couple of warnings, but now I see none. This is very frustrating, because I'm thrown out every time without having a option to choose wether to use one of my 4 prolongation or not. I haven't been able to use them up till now!So... why no warning?Thank you.

Hi Community & ZOOM Support,I feel really desperate and I am hoping you can help.After loss of my phone and damaged backup (yes, very unlucky...) I cannot log in to my Zoom account anymore because I don't have access to the Authenticator App anymore.I wanted to log in to reset 2FA (I do have the correct email address and password), but I am ending up in an endless loop because the only way to login is entering an Authenticator App code.I am the admin (one-user business).I tried the chatbot to connect with support, but chatbot AI cannot connect me because I'm not logged in...I am writing here from my newly created personal free account in order to get community access.I am a freelancer and dependent on Zoom for my work, so I deeply appreciate any help...Thanks,Kristin

I just want to report an account ( JORDAN MARTINEZ ) who is claiming to be a lead hiring manager from Clearstep AI Healthcare. He conducted a job interview with me and eventually asked that an electronic check will be emailed to me from the HR which the fund is meant for me to procure some work stationaries. I already reported to the bank and the authority. I’m trying to flag the account directly from the chat but I realized zoom does not have that option. Please is there a way to stop this guy apart from me just blocking them. 

Recently, I have been receiving a lot of spam emails from Zoom (***********), inviting me to events and containing advertisements. I have already submitted a support ticket to Zoom (T&S0461560), but have not received any assistance. 

La grabación de dos reuniones que tuve el mismo día, luego de apagar mi computadora se eliminó del disco local de la misma, y no encuentro modo de recuperarlo. El error dice: Este archivo no existe, compruebe si el archivo de grabación local ha sido movido, renombrado o eliminado.  Alguien me puede ayudar? 

Anyone can help me please how to obtain RFI-21 filled and signed and  Certification of Tax Residence for Tax Year 2024 from ZOOM?  

I've got a hybrid org with 16 offices all over my state and staff work either in an office or remote. Sometimes staff are in different offices and managers cover fluctuating office locations.  The user-set "Work Location" function in the profile card is great - especially paired with status messages. For example, a user could set their location to "Office" and in their status, write the location city.  Is there a back end report or API request that consolidates this user-reported data to get a picture of where the workforce is on a given day? This helps to manage coverage for sites when staff are on PTO or sick. 

We have some accounts are registered by using company email address and they are paying via credit card. The head quarter has joined the enterprise plan and make the SSO authentication. Since the SSO is enabled and we are not able to login those accounts now before transferring them to enterprise plan. We would like to know whether the credit card payment will be cancelled automatically if we transfer those accounts to the enterprise plan?

I was associated with another account and now cannot access past recordings. They told me to do this:Unfortunately we do not have this Zoom Enterprise Plan anymore. We were not giving any notice. We email everyone and also share on social media. Here are steps to get your video recordings from Zoom. Please note that this steps is NOT connected with HNP in anyway. Just passing along to make sure you get your video recordings. 1. Log onto your account on Zoom.us2. Click on account profile3. Click on "Unassociate and create your account"4. From here, select the plan you want Hope this helps you get your recordings.Will I be able to get my recordings by doing this since it will be a new account?

Hello, I tried to delete my zoom account but I can't find the pin to continue the deletion and I've used up all four attempts to enter the pin correctly. How can I delete my zoom account quickly and easily? Best wishes, Ben

  The Zoom Community Champion Program was established to recognize and celebrate the exceptional contributions of Zoom experts within our community. This month, we spotlight one of our Zoom Community Employee Champions, @S_K. Sheila joined the community in June 2021 and has been a Community Champion since 2022 🥇   What do you like best about being a Zoom Community Champion? I like helping others, and I like to try to solve problems. I recommend joining the champion program because it’s rewarding when you help people resolve their issues 💙   How would you describe the Zoom Community in a few words? Supportive 🤝   What is your favorite Zoom product and why? Zoom Workplace has everything you need in one place with the option to break each out into separate windows if needed. That’s my favorite because I love convenience 💻   What's a fun fact you'd like to share? My favorite animal is the elephant

I am a Zoom Workplace subscriber and the only person on my account, yet I cannot do administrative settings. Why? Who else would be the administrator? I need certain settings and should be allowed to do so. 

ライセンスの付け替えをしようとしたところ、上限回数に達したのか、付け替えができなくなり、ライセンスが余っているにも関わらず、誰にもプロ権限が付与されない状態になってしまいました。 チャットボットに相談しても、ダウングレードを薦められるだけで、解決に至りません。 費用は、すでに1年分前払いしています。元のようにプロ権限を回復させるには、どのように対処すればよろしいでしょうか？

Hi  Please help) I'm truing to change my email as the old one will soon turned off When I type the new one, the system says "this email has already been used" and doesnt proceed the change what should I do?

I have several users, but to register or deregister them, I depend on an account executive. Is there a simple way to have a centralized place where I can do this without needing to rely on the account executive?

I'd like a scheduled report for Zoom phone which includes usage as well as Charge. I see you can create scheduled reports in Account Management, Subscription Center however I cannot get it to include the Cost Center and Charge, how can In schedule a report that includes this info? 

Hi, is it possible to fill up NDA & MNDA document for us to create vendor code for payment purpose? As we need to compliance to audit requirement.