Community Resources

Hello, I have clients who request to have Zoom licences assigned to general delivery boxes. We have done this without issue in the past but in the last year or so, when we go to assign these licenses, the client's receive a notification stating that we hve "requested to add you into their Zoom account" . If the client accepts the request, they have access to our Zoom admin portal (access to billing, etc.), which is clearly not what we want.  When we assign the license to a client directly, they receive a message that our team "has created a Zoom account for you." If they accept this, they have access to their own account which can be used to schedule meetings. This is what should happen when we issue the license to a general delivery box. Any ideas what we are doing wrong? Thanks!

Hi Team,I am the one of the zoom administrators in the organization.We have disabled login with email access to the associates today on the zoom admin portal.So, our main thing is all the users should login there zoom account by using the SSO Method.But still i shows the email & SSO icon from the User’s account on Admin portal.Any suggestion will be helpful.Thanks,Vinay.

Hello. I am seeking assistance with accessing my Work Pro account, for which I am admin.(I am writing here via my personal basic account) In changing over phones, I have lost access to previous Zoom 2FA credentials via my authentication app, and do not have recovery keys on file to access.Any help, ideally setting up a new support ticket would be great. Thank you.

I am posting here bc I do not want to talk to a bot and I cannot find a phone number to call or an email for Zoom support.  Zoom is declining my card for payment.  Checked with my bank - the card is fine and open for business.  I would like a person (not a bot) from Zoom to contact me and work through this

Anyone know if a licensed zoom pro user is able to get a live chat agent?  I don't seem to be able to find this feature anymore.  

Hi!I was looking to sign in to Zoom, but clicked the educator account at the bottom out of curiosity. I am now unable to sign in without being prompted to enter educator settings. Is there any way to disable this so I can just have a regular Zoom account again? I am currently using a different email to post this. Thank you!

Hello everyone,After trying to contact Customer Care for an issue, they emailed me back saying they closed the ticket because "Our records indicate that the email address provided in the request is not associated with an active Zoom account so we are unable to respond to your open ticket."I am currently logged into my desktop account (workplace basic). It might be that I am somehow using my personal email attached to this account rather than my work email. If this is the issue, I don't remember what work email I may have used to create the account and am not sure how to resolve this.Thank you for your help!  

ズーム社に、リクエストの所から質問をしたいのですが、自分の電話番号も登録する事が出来ない状態です。自分の電話番号が登録されないと、リクエストから質問が出来ない状態なのですが、他にズーム社で、質問する事が出来る所はないのでしょうか。それと、電話番号を登録する際、送られてきたズームコードに入力するとこ迄、進んでもその先に進めません。お手数ですが、何が良い方法はいるないのでしょうか。

Bonjour j'ai eu un appel sur zoom avec un client je me suis connecté sur zoom directement depuis le navigateur et je ne retrouve plus les liens qu'on m'a envoyé dans la discussion   comment faire pour les retrouver c'était le 06/01/2023 à 11h00   Julien Prallet

I was making a new account for Zoom for an interview next week but I accidentally pressed educator thinking it was something else, and now I can't go back to fix it. I have sent a support ticket but am unsure what to fill in in terms of "request type" (though I assume it's technical support), "product", and "about". Does anyone know what to do in this situation?

Is there any way to not have this warning appear in the Room Health Dashboard? Digital Signage is not enabled for this room so don't need this warning.

I have the same issue. Wish to change USD to INR.

Hi, I tried to add and package to my user (owner), but I received the message "Unable to assign packages to the selected Users".I have 1 lincense available to use.Thank you for your help. Ward

Hi ... I have a personal account with Two-Factor Authentication but i lost my Authentication app and i don't have recovery codesI need to reset my 2FA so i can sign in again to my account and reactivate the 2FA with my new  authentication app.Note: this account has made only to solve this problem.please help

hello, I have a pro account and I tried getting the large meeting 500 plan. Now, I don't want to renew the large plan anymore. Already cancelled the large plan today. How to request for another invoice reflecting just the pro at 15.99?  thanks

Hi, I had a security problem so I changed the owner of my acount from one of my email addresses to another one. Zoom now says that my email is a "basic" account, when it should be a "Pro" account. I can't have my meetings quit after 40 minutes. How do we get this fixed?

Me he suscrito a plan Zoom Workspace PRO, me ha llegado la factura del servicio pero, sin embargo, no aparece número de identificación fiscal de Zoom Communications Inc.

Hola... Me encuentro en México y necesito generar el CFDI para que se realice el reembolso del costo, pero la página de administración solo me deja bajar una "factura" que no es un comprobante fiscal.Alguien me puede decir cómo hacerlo?

Nothing has changed. The card is the same and won’t expire for several months. I get one if these emails every 1-2 months for no reason. Each time I log in, check the info, find that nothing has changed.Then I change my password for safety. Can someone offer some insight as to why this keeps happening?

I want to cancel my subscription. I have tried several times using two different methods to cancel my Zoom subscription, but each time I try to do so, I am unable. Either the page needs to reload or the process is not available at the time I am trying to cancel.I find this unacceptable and irregular. Has anyone else experienced this?How do I connect with Customer Service? 

Hi everyone... I'm trying to connect my zoom account to a new GoHighLevel account with a client but it will not let me as it's saying it's connected to an old clients one (see screenshot). Does anyone know how I can remove this integration? The old client has said they no longer use GHL and have access to the account... Is there somewhere inside Zoom where I can see what my account is connected to and remove those connections?  Thanks everyone!

Thanks in advance for the help!  My account billing shows my account is Pro, but my account will only let me set up meetings as if it is a basic account.  I can't get through on the phone because they say my account isn't eligible for phone support, but I can't figure out where to go for help.  Nothing from the chatbot.  Nothing from the knowledgebase.  Nothing from Google.  Has anyone ever experienced this before?  What did you do? 

Our AA group has been dealing with a new problem regarding Zoom bombing. When we try to click on their name on the participant list or their image on the screen to kick them out, they jump around the participant list and the view tiles. We had to wait until the image moved to where the cursor was to grab them. We How do we get their image and name stopped/still so that we can remove them out of a meeting?

Hi, toady I added one more user licence pro to my already existing 2 others.  How can I ad the new userlicence to the calenderfunction on my zoom workplace? In the moment I just get shown the two "old" userlicences underneath the calendar where I plan events. I want to see all of them there. Ive already putted all 3 in the same user group. If I do a Login with the new user emailadress, I just get shown the new license underneath the calendar, than the old ones are missing. Also, I can not change the role of the new user license. There is now role change button on the website. Can anybody help? Thank you,Juli

I've paid for a year Zoom pro at the end of the year and Zoom accepted the payment. But on the 3d of January it made a new invoice with the same sum and my account became basic. When I wrote the Support service, Zoom blocked my account. Now I don't have money and I don't have my account. It's disgusting.