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'Invalid Parameters'

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Hello,

When I try to upgrade from free to a pro account and I put in all my payment info, I get the error message that says 'invalid parameters' with no explanation of what is wrong. What should I do?

TIA

Upgrade Account

J

JeremyAnswer

Community Champion | Employee

Good Afternoon,

Please feel free to re-attempt purchasing the license you are interested in. The error message you were seeing should no longer appear.

If the error message persists, please reach out to the Zoom Billing team: https://support.zoom.us/hc/en-us/requests/new

Thank you!

H

hellofitvic

Newcomer

I'm getting the exact same issue. I downgraded a couple of months back, now trying to re-upgrade and won't have any of it. Annoying thing is, the chatbot won't let me chat to a real person because ironically I don't have a pro account 😬 NOT THROUGH A LACK OF TRYING 😫

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amber5

Newcomer

Same!! I wonder if it has to do with canceling the subscription and then coming back to re-upgrade. On hold waiting for a real person now...........

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DS9

Newcomer

Same issue! Were you able to resolve the issue?

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ariadrianto

Newcomer

same issue... how to resolve it ?

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Sietske

Newcomer

Same issue here. I really want to know how to upgrade my account.

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Officehabit

Newcomer

I am having the same issue any answer yet?

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wakeuptj

Newcomer

Looks like no one from customer support is reading these threads. I have the same issue and no resolution yet. TJ

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suziejaygold

Newcomer

Same here, anyone found a solution yet?

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S

suziejaygold

Newcomer

Found a fix : Call the telephone helpline (0800 368 7314 for UK) but press 1 for sales department rather than tech support. Explain the problem and they will pass you over to billing department where you can upgrade over the phone 🙂

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