Community Resources

Is your account still showing Basic after purchasing a Zoom subscription? Ensure you have assigned the licenses!   Paid for Pro Account Still Showing Basic Are you still having this problem? Please check out the following article from our Zoom Support site: Assigning Zoom Licenses     Need to change the email address associated with your account?   Change Email Address Still need help? There’s a lot of helpful information found in the following article on our Zoom Support site: Changing The Email Address Associated With Your Account     Not receiving activation messages?   Not Receiving Emails With Confirmation Code Not Receiving Activation Emails For more information, please review: Not Receiving Emails From Zoom     Have questions about purchasing or renewing your Zoom subscription?   Account Renewal Zoom Pro Subscription Renewal Still have questions? Check out the following article: Upgradin

  The Zoom Community Champion Program was established to recognize and celebrate the exceptional contributions of Zoom experts within our community. This month, we spotlight one of our Zoom Community Customer Champions, @ExpertswhoJohn. John joined the community in December 2021 and has been a Community Champion since 2023🥇   What do you like best about being a Zoom Community Champion? You don't know what you know, till somebody asks you. I find the community questions a great challenge to how comprehensive I think my knowledge is. If you give Zoom support in your job, or company, being part of the Community gives you a chance to show your skill, but I think we all have to admit we still learn more than we put in.   How would you describe the Zoom Community in a few words? Knowledge. Both the answers and the questions empower my knowledge of Zoom 👨‍💻   What is your favorite Zoom product and why? Zoom Events because

Hello, I didn't notice that my financial card had insufficient funds when Zoom's auto-renewal occurred, so the next subscription payment was charged to my credit limit. How can I change the payment method from the credit limit to a cash payment before canceling the subscription? Thank you.

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I'm having an issue where when I've enabled to see contacts on the zoom app, its automatically linked my phone number to my contacts and it will not give me the option to remove it. Even when I go on the website to see if theres an option to remove it, it says there's no mobile numbers linked however I know this is false as other contacts on zoom can see my number which I do not want them to. Please help! 

Anyone got any help?I can't seem to contact anyone on zoom, I am being charged 174 for absolutely nothing, I keep on getting locked out after 40 minutes and it says I'm not allowed to talk to the chat centre?Does anyone know how to talk to a zoom agent?Many thanksSophie

Hi, I like to change the currency of my account to INR, I have current currency as USD which is not right. when I took the subscription that time, there was no Indian currency available, so I had to pay using USD. now Indian currency is available; I like to change that. Please note that auto payment will not happen as the transaction is USD-based. Please let me know when completed so that I can pay in Indian currency. Thank you

I tried to import a VCF file under Personal Contacts but the only option was to import a CSV file. Is there a way that I can import it? I'm trying to sync my iCloud contacts into my Zoom contacts so I can invite/create meetings from there.

Got stuck in a loop trying to connect my phone contacts. Got my phone number wrong and the captcha checks also. Probably attempted too many times. Now when I try and get an SMS sent to me to register my phone. I get the following message and can go no further. "Failed to register phone your number. Please check your network connection and try again."Tried rebooting etc etc. No joy. Any help appreciated...

FIZ UPGRADE PARA O PLANO PRO E NO SISTEMA CONTINUA COMO PLANO BASIC, PRECISO DE AJUDA PARA RESOLVER ISSO, OU TEREI QUE CANCELAR A COMPRA.

Hi,I'd like to know if it's possible to keep my basic account and open another with a paying plan 

Not sure if anyone else is having this issue, but when I try and change the email on my account, the system fails to send a confirmation email to either the new email on the old one.  I am about to lose access to the email my account has at present so I may need to just cancel the account.  Might move to Teams.  Zoom used to have chat customer service but seems to be gone these days...  Information is Support is more about how to operate the app rather than solve account issues.  

I run a school of languages and have several teachers on my zoom account, with thei Zoom paid by me. I have only just realized that all the teachers are given the option to connect with the other teachers. Is this not a massive breach of Data Protection? How can this even be allowed? What happens if I do not want them to be in touch with each other? Can anyone direct me towards the point in the contract where is says that this is suppossed to happen. Thanks

Under “Require users to update the client” > “Set the minimum client versions below:” For IOS the “Latest” listed there is version 5.17.10. Yet from the Apple App Store I got and have been using version 6.0.2 for over a week now! Why is the selection to this truly “Latest” 6.0.2 not showing up under the “Require users to update the client” feature?

I cannot sign in with my Apple ID. This is the only method I can access the account.So I cannot change my billing status.If I try to sign in with Apple ID, then return to the sign-in page again.How to solve it? Chatterbot is completely useless.

Please help me in reset or disable my 2FA. I've lost access to authentication app.

The Zoom Community team invites you to celebrate another incredible milestone – our Zoom Community is now 400,000 members strong! 🎉 Your support, collaboration, and creativity continue to make this space an amazing forum for connection, problem-solving, and growth. Within just a few years, our community has flourished into a dynamic environment where members support one another, exchange ideas, and deliver valuable solutions. Moreover, your valuable feedback continues to shape and enhance Zoom, fostering our collective growth. ✨💡 You are the heart and soul of this community, and we couldn’t have reached this milestone without each one of you. Let’s keep growing, innovating, and making an impact together! 🫶🏼💬 🎊 How has the Zoom Community helped you? Share your stories and insights in the comments below – we’d love to hear from you!  

Porqué tengo un botón morado arriba de mi pantalla, con un rectángulo y un hombrecito y cuando le hago click me dice que Zoom.us esta capturando tu pantalla?Aun si estoy con la app cerrada??Me da a espía, alguien le pasa lo mismo?Como puedo desactivarlo? Ya intente por todos lados!

Hello Zoom Community,Many zoom accounts were cracked and hacker bought many license with zoom owner's card.please check your login security or cookies.

i downloaded zoom on my windows 8.1 pc from the zoom download page. but i can't sign in from there with google. when i click on the sign in with google from the app it redirects me to chrome from where i authorize the sign in. on that page it says zoom should launch in a few seconds, if not click button below and there is a button "launch zoom". i tried waiting and clicking the button but nothing happens. i tried closing the app and tried again but still the same thing. i also tried uninstalling and reinstalling the app but i cant sign in. i have an interview tonight and it requires me to sign in from the desktop app. so what is the solution here? please help

Hello, I have clients who request to have Zoom licences assigned to general delivery boxes. We have done this without issue in the past but in the last year or so, when we go to assign these licenses, the client's receive a notification stating that we hve "requested to add you into their Zoom account" . If the client accepts the request, they have access to our Zoom admin portal (access to billing, etc.), which is clearly not what we want.  When we assign the license to a client directly, they receive a message that our team "has created a Zoom account for you." If they accept this, they have access to their own account which can be used to schedule meetings. This is what should happen when we issue the license to a general delivery box. Any ideas what we are doing wrong? Thanks!

Hi Team,I am the one of the zoom administrators in the organization.We have disabled login with email access to the associates today on the zoom admin portal.So, our main thing is all the users should login there zoom account by using the SSO Method.But still i shows the email & SSO icon from the User’s account on Admin portal.Any suggestion will be helpful.Thanks,Vinay.

Hello. I am seeking assistance with accessing my Work Pro account, for which I am admin.(I am writing here via my personal basic account) In changing over phones, I have lost access to previous Zoom 2FA credentials via my authentication app, and do not have recovery keys on file to access.Any help, ideally setting up a new support ticket would be great. Thank you.

I am posting here bc I do not want to talk to a bot and I cannot find a phone number to call or an email for Zoom support.  Zoom is declining my card for payment.  Checked with my bank - the card is fine and open for business.  I would like a person (not a bot) from Zoom to contact me and work through this

Anyone know if a licensed zoom pro user is able to get a live chat agent?  I don't seem to be able to find this feature anymore.