Community Resources

Hey guys. I have been reaching out to the Zoom sales & support team more than 5 times - note once has anyone from Zoom responded. I am desperate.  As a consultant working with some Global brands specifically operating in South Africa, I recommend Zoom for internal & external communication, training and facilitation purposes. In fact, if they want to work with us, they sign a contract that Zoom is the platform we will use. I have brought Zoom to many large businesses, yet often find myself stuck with a specific question. I try YouTube, your "support" docs etc, but am in desperate need of sitting with a Zoom specialist. The whole of South Africa is moving to MS Teams ( I hate Teams). Our biggest clients in SA (+50 000 employees) moved over to Team and just two weeks ago our biggest Global client (200k employees) that I had on Zoom, decided to move to Teams. I brought Zoom to the largest University in South Africa, that just told me that they are also now leaving Zo

Can someone tell me why when I click on Pricing and Plans button up top that nothing shows up on screen? I have great WiFi. 

Hey everyone - in the same boat as others. Accidentally selected Educator account when trying to create an account using the Google integration. It's now asking for information about my organization, who can sign for student data, etc. Starting over, clearing cache/cookies, trying in a private browser all takes me back to the same page to enter education information. So I'm stuck. Seems like previous threads that have received a response include a link to create a ticket. However, those links make you log in. Hence, right back to the same spot because the whole point is I can't create the account. It's an account for work so I can't just use a different email address. Anyone had any success with restarting the account creation process after accidentally selecting the educator account? Thanks!

I subscribed to Zoom Pro on Tuesday morning, however, my account hasn't been upgraded there is still a 40mins time limit on all my meetings. I was supposed to receive an email about the upgrade within a 24-hour period but that hasn't happened either. What is going on? Please help.

I am month to month subscriber. Please advise how often can i pause my membership and for how long. I am also considering buying yearly package, but couldnt find any information how often i can pause this plan. 

I wish to purchase an upgrade from a free account to a pro-account as a gift to a friend.  How do I go about doing so?

Somehow I have two Zoom accounts, but only one is showing up in my Zoom app. I want to delete the other one because I no longer need the upgraded version. I have the account number, but I don't see a way to find that account on the app.Any suggestions?

Trying to pay using debit and credit cards but it keeps on saying recurring payment is not set on all the cards. even if I click on the pay now link it still tells me to accept E-Mandate. why is zoom so worst at payments.   

I have been charged on my expired credit card. I have not given the security code on my new card even though the card number is the same. Isn't it a fraud to charge me without my consent?

I should begin by saying this is my business line.  I wished to change from one plan to the Pro Plus plan, giving me phone and meetings.  I did chat and a phone call, finally finding someone I thought could help on chat. (see attachment 1st zoom response.)  After seeing this email, I checked my account and found that I no longer had phone in my account.  Emailed back, no response.  Got on chat again, and was told it may take 1 - 3 days to fix.  They finally agreed to escalate it.  I then received attachment 2.Since my number has been deleted, I am told I will have to purchase a phone plan in order to most likely get my number back.  As policy, zoom will not give me my money back on a cancelled plan, so there is that.They even state in the email that the change was screwed up, "Purchase the base Zoom Phone Plan to regain access to the Phone System, it was not provisioned during the Plan Upgrade. 2. Re-obtain the Phone number afterwards as the Zoom

What payment method is available to someone in Nigeria other than a credit card?I find it difficult to use my Nigerian Naira Mastercard to make payments.Kindly assist.

I signed up for a pasid account and now for some reason ther5e is a user on  y account that I did not put there and the license is not prtoperly assigned to my primary account and I can't seem to get it done right and because my license is not assigned correctly to my email asddress the cusrtomer service automated service wopn't let me connect with and agent nor can I get through to an agent in chat to help me cortrect this problem! I am extremely angry that this is set up thisd way that a person hahas signed up for a paisd account that because the license is off that there is no way to fix it!So, so angering!!!  What do I do???

I'm attempting to help a colleague who was trying to sign up for a Basic Zoom account but they accidentally selected the "For Educators" checkbox and now they're locked out and can't get into their account. They are not using Zoom to provide services to children and these troubleshooting instructions do not work because: 1) I think they selected "under 13" and they are not able to sign in to submit a request to Zoom to disable the educational setting 2) there is no administrator to disable this setting for them as they are signing up for their own account. What can she do to get this fixed? She's not able to use her account to sign in to any meetings which is a problem. We've been trying to resolve this for at least 2 months now and all of the troubleshooting information offered in the knowledge base either does not apply or puts her in the same loop of trying to submit a request to Zoom support when she's not able to sign in. She also tried submitting an appeals request to Z

I’ve already had experience moderating meetings using Adobe tools, and now I’m really interested in taking that to Zoom! I know the role involves managing meetings, handling participant interactions, and keeping things organized, which aligns with my past experience in digital moderation.I’m eager to learn more about Zoom-specific features and enhance my skills in this area. If anyone has tips or advice on applying for Zoom moderator roles or making the transition from Adobe to Zoom moderation, I’d love to hear your thoughts!

I am being billed for the Pro plan but I don't know what email it is using. When I log in to my personal email, it says I only have Basic.   I don't have access to 2 of the 3 emails it is listing.

How is it possible to retrieve the #licenses for each product? Previously it seemed there where billing api endpoints (e.g. https://developers.zoom.us/docs/api/rest/billing-api/ or https://api.zoom.us/v2/accounts/me/billing ) from which it could be derived. However these are not documented in the new API documentation https://developers.zoom.us/docs/api/ and when used I het a response with the following error:Invalid access token, does not contain scopes:[].How can we via the API retrieve the amount of licenses per product? Or in general the #licenses we have?

What is the best method to talk to and/or receive a response from Zoom.  Over the past week, I have called the sales number several times and submitted the online contact form in an effort to discuss an upgrade and/or add on service to our account.  When calling the number, 888-799-9666, I follow the prompts and am place on hold for 30 minutes or more.  I have not received a response and/or acknowledgement of the contact form submitted online.  DOES ZOOM HAVE LIVE HELP?  Someone to speak to??

Can someone help me with this error? I was able to pay all my previous bills with the same method and same details but now this won't let me make a payment.  Cheers

We want to charge for webinar registration. I am adding in our details under business account and cannot press save although I have entered information in all of the required fields. At the top of that menu, it mentions something about needing more information from us as apart of an Australian compliance law. We aren't in Australian and have no connection to Australia.  What should we do?

’Tis the season to celebrate! 🎉   The holiday season is here, and there’s so much to celebrate! From lighting candles to trimming trees, honoring traditions, or simply enjoying the winter chill, we hope your days are filled with cheer, warmth, and plenty of smiles. Here's to a joyful season and bright connections from the Zoom Community Team! ☃️ ✨🎁     👇 Drop your holiday photos and/or virtual backgrounds in the replies below 👇

I have an invoice overdue since December 5th, but I have not used Zoom since December 1st, and I forgot to cancel the plan. I do not want to pay for something I did not use. How can I delete that invoice?

My AA meeting is purchasing a Zoom account. There are seven of us on the steering committee and we all need access to it. The meeting could have up to 100 people or 200 people January-March but usually trickles down to about 50. How could I make sure we have enough to seat the possibility of 100+ people and also make sure everyone has access without having to buy a workplace or extra licenses? I have not been able to get a clear answer. We cannot pay $50 a month nor can we purchase a business because of all the tax stuff (unless there is a way around it). Please advise! I have asked the bot, support agent (he basically hung up on me through the chat), and asked sales to contact me. No one has helped. Thanks! 

Hi ... I have a personal account with Two-Factor Authentication but i lost my Authentication app and i don't have recovery codesI need to reset my 2FA so i can sign in again to my account and reactivate the 2FA with my new  authentication app.Note: this account has made only to solve this problem.please help 

I need the access numbers/one tap mobile within the meeting invitation, updated to include UK numbers please or have I selected the wrong plan? Regards

I want to access a form of live support or find a Technical Agent so I can explain an advanced issue I have.I have this old Zoom account I lost access to due to not logging in for a very long period of time. The email I used for that account belongs to an old, dead iPad, and the only way to verify my account to be able to log in is via email, which was only active on my dead iPad. I am looking for someone on the Zoom Team to help recover the account (by sending account email etc) and “turn the account on” for me to regain access once more.