Community Resources

when I want upgrade to PRO, I have to select the number of users..Please explain what is the function of this thing.   

I have been trying for over a week now to make a payment on my account, but I keep getting this error message:"Payment is declined because the account has insufficient funds, please contact your bank or try a different payment method."PLEASE OPEN  THE 3D SECURE FOR YOUR WEB SITE I am from Turkey and i cant pay 

I just signed up for Zoom so I can have 90-minute calls as an educator.  My account shows that I can only get 40 minutes - how can I get this changed?

  The Zoom Community Champion Program was established to recognize and celebrate the exceptional contributions of Zoom experts within our community. This month, we want to celebrate one of our Zoom Community Partner Champions, @Calvo. Matias joined the community in September 2022 and has been a Community Champion since 2023🥇   What do you like best about being a Zoom Community Champion? Because I get first-hand information and know from the community where the most problems are or what is best received by the users. But the best thing is the collaboration with other community champions 🏆   How would you describe the Zoom Community in a few words? Amazing!! 💙   What is your favorite Zoom product and why? I can not choose only one that is too difficult!! I would say the Zoom Client 😄... no Zoom Meetings is what I use the most.   What's a fun fact you'd like to share? Zoom Client is soooo goood that we don'

Hi Zoom Community,Yesterday, I made the payment for my monthly Zoom subscription, but today my account still shows an outstanding balance. I’m worried that if this isn’t resolved, I might lose my subscription.Details of the issue:Payment was made on 04/03Payment method: [credit/debit card, PayPal, etc.].The charge has already been processed by my bank, but Zoom still lists it as pending.I’ve already tried logging out and back in, but the issue persists. Has anyone experienced this before and knows how to fix it? Should I contact Zoom Support directly?Any help would be greatly appreciated.Thanks in advance!

Hi Zoomers 👋 We’re honored to be nominated for a CMX Community Industry Award in the Customer Support Community category. This recognition is all because of you—your passion, support, and dedication make our community what it is. Now, let’s bring home the win together!🏆   Your vote matters! Help us showcase the power of the Zoom Community 💙   🗳️ Vote now: https://www.cmxhub.com/awards#cast-your-vote✔️ Scroll to the “Customer Support Community” category > Click "Zoom Community". 🏁 When you're done, select "Cast Your Vote".   And don’t stop there—spread the word! 📢 Your teams, colleagues, and family can vote too! Let’s make this a true community win! 🙌   Voting closes April 6, 2025—let’s make it happen! 💪    

I bought a plan for the clinic I work with, and I made the "little" mistake of miswrote the email adress... So I'm so stuck with the zoom virtual agent that will never conect me with a real support agent.   1.- I cannot change the email address because it asks for confirmation. 2.- The email doesn't exist, so I can't get access to the confirmation codes or anything. 3.- I lost $1'800 mexican pesos in that plan and I even still need the plan but zoom doesn't solve anything...   Anyone knows how to reach a support agent???

I am a new administrator of a church Zoom Pro account. It is set up to automatically pay the subscription in May. Will Zoom send an email with the invoice to the Zoom account email?TIA

Hi, I paid for large meeting licence for 1000 people, and received a credit card confirmation of the amount spent. I am, however, unable to view it in my plan. Can you please confirm? It is urgent as the webinar is tomorrow.

me han cobrado 2 veces por la misma mensualidad. ¿Como puedo gestionar eso?

Pague el 3 de Marzo un adeudo que tenia que no me habia dado cuenta y pague de una vez Marzo, con fecha de vencimiento el 31 de Marzo, se me hizo el cobro pero mi cuenta sigue siendo limitada.Que hago? No encuentro ni un correo de apoyo en donde me puedan apoyar y me dicen que el chat de zoom no esta dentro de mi plan.A quien le puedo mandar el cobro que se hizo para reactivar mi cuenta? en donde me pueden ayudar? Saludos!

Bonjour, Je souhaite réactiver mon compte car j’ai reçu une remise de 15% sur la facture annuelle. Lorsque je valide le paiement, ça ne fonctionne pas. J’ai créé un ticket comme cela m’a été proposé mais je n’ai aucun retour. J’ai besoin d’utiliser Zoom. C’est urgent. Avez-vous des conseils. Merci 

Hello. I've been searching the community but don't see a definitive answer that seems to work. I currently have a Pro account and have requested to downgrade to one license.I'd like to now downgrade further from Pro to Free. BUT with so many recordings in the cloud I don't want to lose can you tell me:1. How to downgrade without closing/losing my current account2. If I do have to close and reopen a free account, how I can access my cloud recordings?Thanks so much. Anita

I am facing issue while installing the new app it always ask put the payment method for subscription even if i am trying to install free app from app store what is the issue i need urgent assistancei have requested with apple support team they are saying you have pending payment with zoom, 99 AED for life time license , you have to pay first and then you can use app store, can you please ask your customer service representative to contact me so i can explain everything in detail 

현재 월 구독을 하고 있고 연간구독으로 구독 기간을 변경하고 싶은데[요금제 및 가격] - [요금제 관리] - [관리] - [요금제 편집]으로 들어가서 구독 기간을 변경하려고 하면, 연간 구독칸은 비활성화되서 선택이 안됩니다. 구독취소를 하고 다시 구독하려고 해도 같은 형태로 연간구독은 비활성화가 되서어떻게 해야하나요?

您好1.   已離開公司已久，後續發現自動續約並扣款     請協助之後不需要使用線上會議功能，已取消訂閱並申請退款2. 請刪除目前付款信用卡資料，此帳號不再使用這個信用卡付款謝謝THX

I want to upgrade my guest zoom accounts but the invoice is sent to my company. What should I do? 

Merhaba. Otomatik ödemeyi kapattığımı düşünüyordum üyelik yenilenince kapatmadığımı fark ettim ücret iadesi talep ediyorum. Teşekkür ederim

Dear Zoom Team,I hope this message finds you well. My name is Anastasiia, and I am an English tutor based in Kazakhstan. I have been using Zoom for my classes, and I must say, it has truly been a valuable tool for both me and my students. The features and ease of use make it perfect for my lessons, and I’ve been able to create an engaging and effective learning environment.However, as a tutor in Kazakhstan, I am currently facing financial challenges that make it difficult to afford a Zoom subscription. I want to continue offering the best learning experience to my students, and I feel that having access to Zoom's full capabilities would significantly improve my teaching.I am reaching out to kindly ask if there is any possibility of receiving a discount, a special sale, or a reduced price for Zoom's services. Any help you could provide would mean a lot to me, and I would be deeply grateful for the opportunity to continue using Zoom in my classes without compromising on quality.Thank you

Good Morning,  I downloaded the Zoom Application on my Iphone and when trying to log in, I am unable to: 1. If I just put in my user name and password = "Cannot sign in, please check your network connection"2. Sign In with SSO and enter my company domain = Takes me to browser and "Safari cannot open the page because the server cannot be found. 3. Sign in with SSO and state that "I don't know my company domain" and enter my credentials = I receive the Network Error Message "Network Error. Please try again later." I have co-workers that have the app on their phones and are able to log in fine. I am guessing it is something in settings, but I do not know where to look.  Any thoughts?

How can an already issued invoice be updated with a VAT number? The invoice has been paid, but the tax authority requires me to add the VAT number to the invoice. Thank you for your help.

Something went wrong. Please make sure that your billing information is updated, and pop-up blockers are disabled in your browser. If the problem continues, contact Zoom via Support ticket or at 1-(888)-799-9666 ext 3 (US customers only. Find here a list of international phone numbers).

Help!  I need to either fix my business account log in OR cancel it.  But I can't do either because the automated system requires some 10 digit code and I don't know what that refers to or where to find.

My clients started having problems / glitches mid last week when trying to complete payment processes when registering for my Zoom webinars. Some people are able to register and pay, but most of the people are having issues. They all get the same error message "There was a problem completing your payment. Please try again later." I have opened two Zoom Support tickets. I have escalated one ticket to the management. NO one has contacted me for soon 24hrs to give an update. This is very damaging for my small business and frankly, it is very disappointing how Zoom Support is handling the cases. I have been a subscriber to Zoom soon 5 years, do not need to use the Zoom Support very often at all but now that I do, I am not getting the support I need. I have asked my clients to go through all the known steps from Zoom resolution center.  Anyone have experienced anything similar this past week? Any ideas how to proceed? Have you had issues with Zoom Support not giving you

I am having an issue when joining a Zoom meeting with my name not being correct. My daughter used my computer for Zoom meetings for her school and now when I go into a meeting, the name on the screen is my daughter's instead of mine. This happens whenever I am in a browser and click "launch meeting," however, when I click on support, it shows my account and my name.  How can I completely logout of my daughter's account so it doesn't automatically link to hers? This is frustrating that I can't talk to a physical person who works with Zoom to figure this out.