Community Resources

hello, I have a pro account and I tried getting the large meeting 500 plan. Now, I don't want to renew the large plan anymore. Already cancelled the large plan today. How to request for another invoice reflecting just the pro at 15.99?  thanks

Hi, I had a security problem so I changed the owner of my acount from one of my email addresses to another one. Zoom now says that my email is a "basic" account, when it should be a "Pro" account. I can't have my meetings quit after 40 minutes. How do we get this fixed?

Me he suscrito a plan Zoom Workspace PRO, me ha llegado la factura del servicio pero, sin embargo, no aparece número de identificación fiscal de Zoom Communications Inc.

Hola... Me encuentro en México y necesito generar el CFDI para que se realice el reembolso del costo, pero la página de administración solo me deja bajar una "factura" que no es un comprobante fiscal.Alguien me puede decir cómo hacerlo?

Nothing has changed. The card is the same and won’t expire for several months. I get one if these emails every 1-2 months for no reason. Each time I log in, check the info, find that nothing has changed.Then I change my password for safety. Can someone offer some insight as to why this keeps happening?

I want to cancel my subscription. I have tried several times using two different methods to cancel my Zoom subscription, but each time I try to do so, I am unable. Either the page needs to reload or the process is not available at the time I am trying to cancel.I find this unacceptable and irregular. Has anyone else experienced this?How do I connect with Customer Service? 

Hi everyone... I'm trying to connect my zoom account to a new GoHighLevel account with a client but it will not let me as it's saying it's connected to an old clients one (see screenshot). Does anyone know how I can remove this integration? The old client has said they no longer use GHL and have access to the account... Is there somewhere inside Zoom where I can see what my account is connected to and remove those connections?  Thanks everyone!

Thanks in advance for the help!  My account billing shows my account is Pro, but my account will only let me set up meetings as if it is a basic account.  I can't get through on the phone because they say my account isn't eligible for phone support, but I can't figure out where to go for help.  Nothing from the chatbot.  Nothing from the knowledgebase.  Nothing from Google.  Has anyone ever experienced this before?  What did you do? 

Our AA group has been dealing with a new problem regarding Zoom bombing. When we try to click on their name on the participant list or their image on the screen to kick them out, they jump around the participant list and the view tiles. We had to wait until the image moved to where the cursor was to grab them. We How do we get their image and name stopped/still so that we can remove them out of a meeting?

Hi, toady I added one more user licence pro to my already existing 2 others.  How can I ad the new userlicence to the calenderfunction on my zoom workplace? In the moment I just get shown the two "old" userlicences underneath the calendar where I plan events. I want to see all of them there. Ive already putted all 3 in the same user group. If I do a Login with the new user emailadress, I just get shown the new license underneath the calendar, than the old ones are missing. Also, I can not change the role of the new user license. There is now role change button on the website. Can anybody help? Thank you,Juli

I've paid for a year Zoom pro at the end of the year and Zoom accepted the payment. But on the 3d of January it made a new invoice with the same sum and my account became basic. When I wrote the Support service, Zoom blocked my account. Now I don't have money and I don't have my account. It's disgusting.

Hey guys. I have been reaching out to the Zoom sales & support team more than 5 times - note once has anyone from Zoom responded. I am desperate.  As a consultant working with some Global brands specifically operating in South Africa, I recommend Zoom for internal & external communication, training and facilitation purposes. In fact, if they want to work with us, they sign a contract that Zoom is the platform we will use. I have brought Zoom to many large businesses, yet often find myself stuck with a specific question. I try YouTube, your "support" docs etc, but am in desperate need of sitting with a Zoom specialist. The whole of South Africa is moving to MS Teams ( I hate Teams). Our biggest clients in SA (+50 000 employees) moved over to Team and just two weeks ago our biggest Global client (200k employees) that I had on Zoom, decided to move to Teams. I brought Zoom to the largest University in South Africa, that just told me that they are also now leaving Zo

Can someone tell me why when I click on Pricing and Plans button up top that nothing shows up on screen? I have great WiFi. 

Hey everyone - in the same boat as others. Accidentally selected Educator account when trying to create an account using the Google integration. It's now asking for information about my organization, who can sign for student data, etc. Starting over, clearing cache/cookies, trying in a private browser all takes me back to the same page to enter education information. So I'm stuck. Seems like previous threads that have received a response include a link to create a ticket. However, those links make you log in. Hence, right back to the same spot because the whole point is I can't create the account. It's an account for work so I can't just use a different email address. Anyone had any success with restarting the account creation process after accidentally selecting the educator account? Thanks!

I subscribed to Zoom Pro on Tuesday morning, however, my account hasn't been upgraded there is still a 40mins time limit on all my meetings. I was supposed to receive an email about the upgrade within a 24-hour period but that hasn't happened either. What is going on? Please help.

I am month to month subscriber. Please advise how often can i pause my membership and for how long. I am also considering buying yearly package, but couldnt find any information how often i can pause this plan. 

I wish to purchase an upgrade from a free account to a pro-account as a gift to a friend.  How do I go about doing so?

Somehow I have two Zoom accounts, but only one is showing up in my Zoom app. I want to delete the other one because I no longer need the upgraded version. I have the account number, but I don't see a way to find that account on the app.Any suggestions?

Trying to pay using debit and credit cards but it keeps on saying recurring payment is not set on all the cards. even if I click on the pay now link it still tells me to accept E-Mandate. why is zoom so worst at payments.   

I have been charged on my expired credit card. I have not given the security code on my new card even though the card number is the same. Isn't it a fraud to charge me without my consent?

I should begin by saying this is my business line.  I wished to change from one plan to the Pro Plus plan, giving me phone and meetings.  I did chat and a phone call, finally finding someone I thought could help on chat. (see attachment 1st zoom response.)  After seeing this email, I checked my account and found that I no longer had phone in my account.  Emailed back, no response.  Got on chat again, and was told it may take 1 - 3 days to fix.  They finally agreed to escalate it.  I then received attachment 2.Since my number has been deleted, I am told I will have to purchase a phone plan in order to most likely get my number back.  As policy, zoom will not give me my money back on a cancelled plan, so there is that.They even state in the email that the change was screwed up, "Purchase the base Zoom Phone Plan to regain access to the Phone System, it was not provisioned during the Plan Upgrade. 2. Re-obtain the Phone number afterwards as the Zoom

What payment method is available to someone in Nigeria other than a credit card?I find it difficult to use my Nigerian Naira Mastercard to make payments.Kindly assist.

Buenas tardes, ya no deseo el plan adquirido, ya que olvidé desafiliar el pago automático

I signed up for a pasid account and now for some reason ther5e is a user on  y account that I did not put there and the license is not prtoperly assigned to my primary account and I can't seem to get it done right and because my license is not assigned correctly to my email asddress the cusrtomer service automated service wopn't let me connect with and agent nor can I get through to an agent in chat to help me cortrect this problem! I am extremely angry that this is set up thisd way that a person hahas signed up for a paisd account that because the license is off that there is no way to fix it!So, so angering!!!  What do I do???

I'm attempting to help a colleague who was trying to sign up for a Basic Zoom account but they accidentally selected the "For Educators" checkbox and now they're locked out and can't get into their account. They are not using Zoom to provide services to children and these troubleshooting instructions do not work because: 1) I think they selected "under 13" and they are not able to sign in to submit a request to Zoom to disable the educational setting 2) there is no administrator to disable this setting for them as they are signing up for their own account. What can she do to get this fixed? She's not able to use her account to sign in to any meetings which is a problem. We've been trying to resolve this for at least 2 months now and all of the troubleshooting information offered in the knowledge base either does not apply or puts her in the same loop of trying to submit a request to Zoom support when she's not able to sign in. She also tried submitting an appeals request to Z