Can't find verification codes | Community
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Newcomer
HelenaL
Newcomer
July 28, 2024
Question

Can't find verification codes

  • July 28, 2024
  • 1 reply
  • 3 views

Hi! I have a pro account and I'm unable to login. I have zoom version 6.0.11 and I'm logging in from Mac devices.

I put in my email and password, then ask for a verification code to be sent to my mobile. But I never get a sms with the code. I've tried for days and also changed my password. What do I do now? Thanks.

1 reply

H
Newcomer
HelenaLAuthor
Newcomer
July 28, 2024

I had to create a basic account to be able to post here.

MGSR
Community Manager
MGSR
Community Manager
July 29, 2024

Hello @HelenaL 

 

Welcome to the Zoom Community! We're glad to have you here.

 

I do apologize for the late response. We had an issue with the 2fa last Sunday not being received by a number of users.

This has already been addressed and let me know if you need further assistance.

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