Unanswered questions

Hi everyone, I often host Zoom meetings and sometimes need to share helpful resources or tools with participants after the meeting. What’s the best way to do this so everyone can easily access them later?For example, I was thinking about sharing a simple resource page (something like a small guide or tool page) along with the meeting notes. Do you usually put links in the chat, email them later, or use another method?Would love to hear what works best for you all.

I’m trying to improve the audio quality in my Zoom meetings, especially when multiple people are speaking at once. Does anyone have tips or recommended settings to reduce background noise and make voices clearer?Thanks in advance!

Hello, I signed up with Zoom Phone for personal use, I do not have a business to register under the 10DLC. How do I enable the ability to send SMS? (again, for PERSONAL use only)

Hello everyone,I received a notification that a refund of $25.29 USD was processed on 03/04/2026 for a payment originally made on 02/27/2026.The issue is that I did not request any refund and I did not cancel my Zoom Phone subscription.Has anyone experienced something similar?Could this be an automatic refund or a billing/security issue?I would appreciate any guidance from other Zoom Phone users.Thank you!

Hi, two of our users (both using Precision 5680s) their laptops will completely freeze when joining a Zoom meeting. It doesn’t happen initially after a laptop reboots but after 15 minutes or so of work, the freezing will begin when joining a video meeting. We’ve tried updating all drivers (including Intel GPU, camera and BIOS) and clean reinstalling Zoom. Do you know what we can troubleshoot next or what might be causing this issue? They’re using an i9-13900H 5400 CPU and it just seems strange issue happened a couple weeks ago but has only happened to those two users.  

I need to change the email associated with my account, but I no longer have access to the old email. I’ve tried troubleshooting a couple of ways with no luck. I then put in a ticket for Zoom to help and haven’t heard back and it’s been a few weeks/month. Anyone have any ideas to help?! I need to change it. We just renewed our yearly subscription. Otherwise I’d just cancel our account and start a whole new one. 

Anyone else seeing this issue with certain Poly X Gear? Getting hit with the following: 

Can someone explain to me why on Tue this week when I added Panelists to my Webinar they all received Zoom email notifications of their specific link to enter webinar for practice session, yet on Wed when I added them to another webinar they checked box was not visible and the comments about sending email to Panelists was no longer visible.  Therefore the 2nd webinar, no-one received the Zoom email giving them access to the webinar early to practice?  

Hi, I am on a two week trial and since I am not paying yet, can’t get an onboarding call.  I am about 95% of wayto where I need to be.  I have one area in particular I an not quite figuring out.  Here is the basic scenario. I have two lines…..  this is for a small salon business.   The first line is the MAIN number people will call in on. All I need to happen is when that line is BUSY that the call get routed and ring the second line.  If it doesn’t getpicked up it will go to a shared voicemail box.   After hours, the call to the main line will automatically go to VM sono issue with having to route.   That is really it, how do I make sure line 1 routes to line 2 when busy.   Thanks in advance,Bill

I’ve created a custom template under AI Companion/Custom Meeting Template. It is saved, published and accessible to the 'entire account’When I go to select this as my preferred meeting template to use and change the default template (currently set to ‘general), my template does not show up on the list to choose from.  Under the template tab ‘by my company’, the template number shows as ‘0’.I’ve looked everywhere to figure out what I’m doing wrong! Any and all help appreciated.I have a Pro license.  

How do i remove Fireflies ai transcription bot from my zoom account? I cannot find where it is located.

I’m trying to confirm: Is there a maximum number of live panelist camera feeds that can appear as selectable “sources” inside Production Studio? If 20 panelists have cameras on, will all 20 appear as available video sources that can be pulled into scenes? Are there performance considerations on the host machine that affect how many live sources can be active simultaneously? I want to confirm any tech limitations before committing to Production Studio.

Is it possible to track and/or collect data (Full name, email address, location) for a webinar with livestreaming if the attendees do not have to register for the event. Meaning “no registration required”. Any advice is appreciated.

Attendees have been joining AI notetakers to our company webinars, and I am trying to prevent this from happening. I don't want to manual remove them during the live session. In the account settings I have blocked as domains Read.ai, Otter.ai. Do you have any recommendations? 

I am the host of a Zoom meeting. I am sharing my screen. Participants are able to annotate on my slide. I, however, can not move or clear their annotations, as I once was able to, nor can I annotate myself. I simply do not have any annotation tools that I can find. I have looked in every menu, in every “More” option. What has happened to them? They used to be easily accessible. Can anyone help me locate them? 

Hello,  A recent update changed the fullscreen mode. I usually pin one person and make them fullscreen and they would take up the entire screen. Now, I get the controls at the bottom that stay there, so it isn't true fullscreen. I record through OBS and I would rather not crop, is there a solution to this? See before and after photos.

I am working on a Windows 10 laptop and although I do not know the app version, it should be the last one as I have very recently downloaded it from the Zoom website.I am able to share my screen with the breakout rooms, but once I enter to a room, it’s not visible any more.

I need to have short 10-15 minute check ins  that CANNOT run over to the available 40 minutes.. I have tried setting to the meeting to15 minutes but each previous meeting this has not “applied”. Please help! (Free version in use) 

Podcasting in zoom tips

Hello,I’m experiencing an issue with scheduled meetings not appearing consistently across different Zoom applications.Today I have two meetings: One meeting was created by me. The other meeting is one I was invited to. However, the meetings appear differently depending on the platform: Windows desktop app: I can see the meeting I created, but not the meeting I was invited to. Web interface: I can see the meeting I was invited to, but not the meeting I created. Mobile app: I can see both meetings. Both the windows and the android app is up-to-date.Ideally, both meetings should appear in the Windows desktop application, but currently only one is visible.Could you please help me understand why this is happening and how I can ensure that both meetings appear in the Windows desktop app? Thank you for your help.

Добрый день.Снялась оплата за подписку.Как мне вернуть деньги?  Не может быть такого, что-бы ваша компания не возвращала деньги (это бред полный)

We are running the Zoom Rooms software off of a Dell OptiPlex 7090 using a Shure P300 to process audio for the room. Is there a way we can control the audio coming from the Digital Signage library when videos are playing over the system? I know we can mute/unmute the audio from the Digital Signage, but the audio coming from the Digital Signage is too high and we'd like to be able to turn down the volume in a similar fashion to the volume control in Zoom Meetings. 

Since upgrading to ver. 6.7.5 (on Windows 10) when I close a meeting in my personal room and attempt to open a connection to a colleagues personal room the camera is not found, error msg = “in use  by other application”.  Also happens when moving from open group meetings using web browser to personal room or vv.The workaround is to un-plug and re-plug my USB camera between every session (which I can do on a PC but not on a laptop with integral camera).  This behaviour is new, didn’t happen with previous versions.Any suggestions please?   

i AM FACING ISSUE WHEN I AM DOING PAYMENT TO SUBSCIBED MY ZOOM CALLING PLAN, I CHANGED MULTIPLE CARDS WHICH ARE ACTIVE WITH INTERNSTIONAL TRANSACTION, BUT ONCE I AN DOING PAYMENT, IT’S SHOW THIS TYPE OF ERROR Error (code: 5613)

Hi Zoom Community,I'm experiencing a display brightness dimming issue on my secondary monitor that has been present since at least Zoom version 6.5. I'm reporting this in hopes that the Zoom team can investigate and address it in an upcoming release. **Setup:**- Lenovo ThinkPad T40s, Windows 11- Zoom Workplace with Dual Display mode enabled- Secondary display output via HDMI to an AJA KiPro Go (external recorder)- Laptop configured to extend display at 60hz- Secondary window from Zoom full-screened onto the secondary display- Multiple participants in meeting with Participant 1 pinned to the secondary display**The Issue:**When Participant 1 (the pinned participant) is speaking, the secondary display looks correct. However, when any other participant speaks and the gallery view highlights them, the secondary display visibly dims. When Participant 1 speaks again the display brightness returns to normal. This dimming is visible both on the physical secondary display and in the recorded out