Unanswered questions

I logged into my Zoom webcam meeting this afternoon and when the screen came up my thumbnail was suddenly blurry, and it’s not supposed to be.  I’ve been doing these weekly webcams for over 2 years and this is the first time this issue has happened.  I’m on a MacOS using Google Chrome.   problem is.  

When I tap share screen, only availability is to share the window or the entire screen. No option seen for sharing by cable anymore. I’ve checked all of my Mac OS settings and privacy, and Zoom is allowed for all of the recordings, et cetera.

I am an Arabic language teacher, and I use Zoom to teach my students online. I would like to learn how to use Zoom effectively for teaching Arabic, including sharing my screen, using the whiteboard, sharing educational materials, and managing my students during the lesson. Could you please provide some guidance and useful tips?

In each zoom meeting I host, where I meet with two other people, they cannot hear my voice (and my voice only) stops for about 10 seconds.  My clients’ sound is not affected at all.  They can tell me they cannot hear me.  Video is fine.  Nothing is freezing up.  It is always for just about 10 seconds and then comes back like it did not happen.  It only happens once in each meeting.  It is never at the exact same time.  It is always when I am talking.  Never when they are.  I am on my iphone for these meetings. I do have a new iphone as of June.  BUT this did not happen the first couple of months I had the new iphone.  It appears to have started only after an iphone update.  

Hello,I would like to confirm whether the Zoom Contact Center Knowledge Library can connect to and reference files stored in a shared Canvas folder.For example, if documents in the shared Canvas folder are added or updated, can the Knowledge Library access or reference those files through its connection/integration functionality?If this is supported, could you please let me know which connection or integration method should be used?Thank you in advance for your help.

I am getting the "Cannot start video  Failed to start the video camera. Please select another video camera in Settings" error message. When I go into Zoom's "Video Settings" my camera works but when I click on "Start Video" I get the error message.  I have an HP 23-q113w all-in-one with a built-in camera that works fine with my other apps. I have reinstalled Zoom and turned on and off all the settings in "Video Settings."  Any other suggestions?

Hi there. I am trying to login in to our business account using the regular email address that we always use for admin privileges. However, when I type in the email address and click 'NEXT', a message shows up in red letters saying, "Having trouble signing in with this email. Please sign in with a different account or create a free account." I am using the account we have always used and nothing has changed on our end. And since I can't login with that email/account I can't access SUPPORT because free accounts (like the one I'm using right now to post this) doesn't allow me to contact support. WOW. Here is a screenshot of what I'm seeing: VIEW IMAGE

IssueThe end user cannot utilize their webcam on a few Windows 10 systems with Zoom v6 installed. The issue is occurring on 2+ systems in our environment. When they try to start a meeting, they receive the following error:Cannot start videoFailed to start the video camera. Please select another video camera in Settings. Troubleshooting performedCamera works fine in Windows, Google Hangouts, Slack, etc.Downgrading to Zoom v5 works fineQuestionsDoes Zoom have a solution to reset privacy settings and/or an updated version of v6 that will work? This issue appears to be true for all v6 versions we've tested.Any other suggestions would be appreciated, aside from upgrading to Windows 11, as we shouldn't use a hammer to fix this issue.

I recorded my meeting to my laptop and it converted.  However. during the playback the video does not play in conjunction with the audio.  For example:I was showing a basketball clip and was narrating the action but the audio did not match what was shown on the screen during the meeting. The audio stated, and here we see the ball is tipped but the video is motionless. Thanks for any suggestions.

Just logged in and with the new interface I can only see Meetings. The webinars section has completely disappeared. I have a webinar scheduled next week and don’t have access to the link or any of the information anymore?

Yealink MeetingBar A40 is incorrectly offered Zoom Rooms 7.2.0 (10762) …...auf unserer MeetingBar A40 wird uns im ZDM Portal die falsche Update Version der  Appliance angezeigt richtig wäre 7.2.0 (4857).Wie kann ich das ändern  ?

I’ve just gotten started with the Zoom and after about four personal calls to friends, the account was suspended and no reason given. Anyone else know why? These were casual conversations with friends.

Been chatting with the BOT today and they took me thru all the steps to confirm the Webinar account and my right to schedule but ran out of suggestions. Seems there was a change to icons that is not working.

Hi Zoom team, I’m trying to renew my Zoom Workplace Pro subscription in India, but I’m seeing very different prices depending on the device/account I use. Here’s what I noticed: - On my mobile, the Pro plan is showing ₹499/month, and I was offered a discount, so it came to around ₹424.- When I checked the same subscription on my laptop, it was showing around ₹1,500/month, which is much higher.- On another Zoom account, when checked on the laptop, the Pro plan is showing around ₹680/month.- Interestingly, yesterday the mobile price was also showing around ₹1,500, but today it has gone back to ₹499. Could someone please explain why there is such a large price variation for the same Zoom Workplace Pro plan in India? Is the price affected by: 1. The device/platform (mobile vs. web)?2. The account or subscription history?3. Promotional/renewal discounts?4. Taxes or billing currency?5. Different pricing for new subscriptions vs. renewals? I would like to renew my Pro subscription, but I want

I have had a few cases where I join a Zoom meeting and remain on the “Waiting for host” screen even though the host has already started the meeting.Has anyone else experienced this? I’m wondering whether it’s usually caused by the meeting settings, an outdated Zoom client or a connection issue. What troubleshooting steps have worked for you?

Hi, Paypal claims I have a zoom account connected with them, and that this has to be disconnected before I can cancel my Paypal account. How can I disconnect Paypal from ZOOM? Thanks

I usually stay logged into Zoom because I am in it frequently. Previously, I would have to login after being logged out automatically every 2-3 weeks. Lately, I am getting logged out automatically after leaving each and every meeting. I don't understand. I'm just leaving a meeting and nothing else. But, when I go to join another meeting, I have to log into Zoom because I've been logged out. Any idea why this is happening? And, what can I do about it? 

Description:In the new Zoom Workplace whiteboard, when I type Traditional Chinese characters in the text box and press Enter to confirm, some of these traditional characters will disappear automatically. Simplified Chinese works perfectly.This bug affects my online Chinese teaching for Hong Kong and Macau students.Steps to reproduce:1. Open Zoom Workplace whiteboard2. Add a text box3. Input some Traditional Chinese characters4. Press Enter → some characters vanishAttached screenshot shows the problem. Please fix this encoding bug.

I have searched and cannot the answer.I have auto-framing disabled in my settings. I have it disabled in the meetings. And still the camera moves all the time.I have a HP Omnibook X Flip Laptop, Windows 11, Zoom 7.2.1

After updating Zoom Workplace to version 7.2.2 on my Macbook Pro with Sequoia, the iPhone Screen Share option via Airplay is not showing the Zoom-Device Name. I’ve signed out.Quit applications.Restarted the computer.Any other Macbook Pro users having this issue?

I have a user that keeps having to reboot her desk phone to reconnect her app.  She gets the “Unable to connect desk phone, try again later.

For the last month or two, a pink banner appears across the top of Zoom warning that my account is overdue. Yet, when I check my payments in Zoom, I see now payments are due. The precise message says:You have one or more invoices overdue. Failure to pay the full invoice balance may result in temporary suspension or cancellation of your subscription. Click here to pay or click here for support.

Bonjour , J’ai souscrit une licence Zoom workplace pro pour une association .Je souhaite permettre à une autre personne d ‘ utiliser le compte de notre association sans me demander systématiquement l’ autorisation . Elle planifiera les réunions , invitera les personnes concernées Personnellement je n’utilise pas Zoom , je paiement simplement l’abonnement annuel . La différence entre utilisateur , gestionnaire et administrateur n’est pas très claire . Avez vous une solution ? Merci  

We are trying to update the incoming email message with ServiceNow ticket number. When the email session is completed for the day and if the user reach back later, we parse the incoming email to serach for the INC1234567*****, and open the existing incident instead of creating a new incident. Is there a way to update the incoming message> I tried using this script, but it is not working.async function main() {  const body = var_get()["global_system.Engagement.body"] + "<br><font size='1'>" + var_get()["global_custom.servicenow.incidentID"] + "*****</font>"  global_var_set("global_system.Engagement.body", body);} 

The window that informs users about the note taking option that opens up on the top right at the beginning of a meeting obscures the screen settings. So one has to wait for that to disappear before one can change the screen settings. I find it annoying, especially if internet speed is slow.  I have tried to navigate the “give feedback” filepath but have been unable to give feedback.  Perhaps someone esle who reads this and has the same issue can send in feedback.  Thanks.