Unanswered questions

Hi Zoom Community and Product Team,Our organization heavily relies on Zoom Phone Analytics and the Admin Portal for our daily operational reporting, compliance, and auditing. While the existing knowledge base articles (like the Call Queue Analytics KPIs Glossary and Usage Dashboards) do an excellent job of defining what the metrics are, there is currently no official documentation detailing how they are calculated.We need a whitepaper or technical document straight from Zoom that breaks down the underlying computation logic, specific formulas, and data structures used to aggregate these numbers. Without transparent, mathematically defined formulas for metrics like average handle time, voicemails, hold times, and abandoned calls, it is incredibly difficult for us to confidently audit their data or map Zoom’s native metrics to internal BI tools.Please consider publishing a detailed technical calculation methodology guide for Zoom Phone metrics.Thank you!

When I join a meeting, the participants immediately hear their voice is echoing. They don’t hear my voice echoing. What can I do to stop this other than mute myself 

I noticed that there would be 50% discount if I buy zoom license by January 31. But I'm not getting the coupon code to apply. Please help me find this. 

Hi, I've been using ZOOM for 3 years to schedule meetings.  Suddenly (?an update? where I added my contacts, perhaps), I can no longer find the "copy invitation" button that has been working great for me.   It used to pop up after I saved a meeting.  I am at a loss.   How can I copy the invitation for use in emails, reminders, etc.   ( the chat bot was hysterically unhelpful)

In the past, my breakout rooms had a button called "Ask for Help," which allowed students in the breakout room to request that I come see them.  That button is no longer appearing in my break out rooms.  How do I get that function back?  Thank you!  

I was so excited to try this, then so incredibly disappointed at the performance of it. It is WILDLY inaccurate. Like, not even close to the reality of what was said. Without any ability to train this AI, how will it ever get better? I always click on the thumbs down icon in the meeting summary emails to try to communicate to Zoom how bad they are, but it feels fruitless. What is Zoom doing to try to make this feature actually usable?

Hi there. I know that by default, an assigned co-host does not have access to Cloud recordings, and are not sent the email notifications that the recording is ready. I have read that you can adjust the cloud recording emails to also be sent to the co-host, but despite searching I can't see where this is in Settings. Thanks for your help.

I receive a link to a meeting from a friend every week. They use their personal meeting room for the meeting. I would like to create a meeting in my zoom calendar using the information from my friend, not using my information. Is there a way to do this? When I attempt to create a meeting, zoom appears to always use my personal meeting room or to create a new, randomly generated meeting ID. That’s not what I want. Thoughts? 

I have enabled AI companion and I started it in a meeting. However, I can't locate the summary.

Hi,  Since the last Zoom update, I'm automatically muted when I join a Zoom meeting, whether I'm a host or participant.  I have checked all Zoom sound settings and my device sound settings for Zoom, but I haven't found a way to fix the issue.   

I have gone back and forth with zoom support for weeks now with no resolution as to why shareable recording links resolve to an X screen with an error message: “The media could not be loaded, either because the server or network failed or because the format is not supported.”they have asked me everything from reboot your router to turn off tracking features and nothing has helped. I did reset my network settings from my phone 17 pro max which allows the video to play once but after that any attempt at replay gives the X. yes my phone software is up to date. yes safari and chrome are up to date. yes I tried viewing in both browsers as well as tried private browsing. also logged in and logged out. it has been weeks and support has not offered any solution other than a litany of ineffectual steps. yes I am frustrated. 

Just purchased a new 2026 Onn tablet, replacing an older model Fire tablet after some Apps would no longer update & Zoom would disconnect several times during a meeting. Better, clearer video now. No hangups. I cannot find a setting for Gallery View so I cannot see the other participants, only the host. Gallery View worked fine on my old Fire tablet. Current Zoom version 7.2.5. Thanks, Lee

Hi team,I would like to submit a feature request for Zoom Scheduler.Currently, when using Zoom Scheduler booking confirmation emails, there does not appear to be a variable available for a unique booking reference or booking ID. This creates challenges when managing large volumes of appointments, as there is no simple way to reference a specific booking in email correspondence, support queries, reporting, or cancellation requests.Requested enhancementPlease add a system-generated Unique Booking ID as a standard Scheduler variable that can be inserted into:Booking confirmation emails Reminder emails Cancellation emails Calendar invitations (optional)For example:Booking Reference: {{BookingID}}This would allow administrators and attendees to easily identify and reference individual bookings without relying on meeting IDs, attendee names, or appointment details.Business benefitsImproved support and troubleshooting Easier tracking of bookings and cancellations Better integration with inter

I installed Zoom (on Windows 10) early in June 2026 but according to Control Panel the last install was just over a month ago on 25th Sept (so presumably Zoom updates itself automatically?)Around September I noticed that if I have any background selected and I physically move, the movement (i.e. me) is very jerky and blurry. I don’t remember this problem when I first installed Zoom in June. Is anyone else aware of this and is it fixable?

Hello, I was in a Zoom meeting earlier today on the Zoom app for iPhone, I was not the host, and I was wondering how to view participants in that past meeting, if I'm even able to?

Fellow Windows nerds will be familiar with how you can “Identify” your monitors inside the display settings.  This temporarily pops up a numeric identifier to make clear which is monitor 1 and which is 2, or 3 or more.  In my case I have 2.  Monitor 1 is connected via a DisplayPort output, and 2 is connected via hdmi.  However, when I’m in zoom and sinvoke the screen share dialogue box, the available screens to share are reversed.  I’m trying to train others to run meetings among individuals of a variety of skill levels.  This discrepancy mis-orients the user positionaly in our case, and also simply causes confusion in general because we refer to monitor 2 as the “second display,” which it rightly is, but zoom insists that it’s monitor 1.    Very annoying!  Anyone know how to resolve?  My best guess is that this has something to do with the fact that when the computer was first turned on out of the box, it was only connected to an hdmi

Zoomウェビナーのローカル録画の結果が早送りになった原因を教えてほしい（ウェビナーの主催者がローカル録画しました）

Cuando creamos una reunión con registro obligatorio, al participante una vez que realiza el registro, le aparece que la reunión es a una hora distinta a la programada, ¿como se puede solucionar?

Just received a new email with latest spam technique - “Clips - XYZ Company shared a clip with you”This time there is even no unsubscribe link in the email so they can keep spamming indefinitely.Prediction - this will become a real nuisance unless you’re willing to block no-reply@zoom.us (which would kill all legit webinar emails as well).  

 My live image is not showing only my virtual background no my laptop on Zoom.  Please help.

Thank you for reading this! I have watched videos on how to hide the floating bar when screen sharing, but cannot find anything that applies to hiding it when using the whiteboard. It is driving me MAD and it never stops getting in the way of seeing what is in text boxes. Would be grateful for assistance.

Where can I find "Specify a time range (days)", in the Zoom application to display ALL of my meetings for the next 10 months? I can't make changes in "Meetings" to the date range and, when directed to "Profile," there is no place to make a change.

I want to host a webinar in June but want to setup the whole thing from now. I want to ask if I take the webinar one month option, will it allow me to setup webinar from now for the 3 days event in June? Normally I setup a meeting and then later on convert it to webinar before few days of the webinar event. I don't want to do this way and want participants to directly register for the webinar and also I dont want to pay every month of webinar license when Im not using it.

Hello Dear Admin,Warm greetings.Please I would like to know why I’ve not been able to use the screen share option on my account as soon as my participate log into the meeting.I(the Host) observed that when I’m the only one in the meeting room, the screen share option is active but the moment a participate logged in, the screen share option will show “you have been restricted from using the screen share”.Please I will like this to be resolved as soon as possible. I have a meeting in the next 5 hours and I will like to be able to use the share screen option.Thank you so very much.

I am looking for online aa zoom meetings please help