Unanswered questions

Hello, i’m facing an issue with my zoom meetings. The video option is not available when i host meetings. The error i see when i hover over the meeting window prior to starting the meeting is that the “host has turned off video for this meeting” - which doesnt make any sense, as i am the host. In my settings, under Video, my USB Video Device is detected, showing my video and working. I have ran CleanZoom and re-installed, but only for the Zoom Workplace client. I am unable to install the citi.zoom.us ZoomVDIUniversalInstaller, as the installer fails due to not having permission to install a zVDdiService.dll. I have full admin access for my home PC, so unsure why this would be the case.

In the last few weeks hyperlinks now appear for the bullet point text in the next step section of the ai meeting notes. Zoom trying to get you to use their task setting tool no doubt. (We use Hubspot and Google tasks.)I use these for recap emails to customers. I need to remove the links easily. Clearing formatting in other softwares doesn't work very well and fiddly, lots of clicks.  Can I turn this formatting off? Anyone know or have work around? Thanks.

when I schedule a meeting (40 min) I used to et a list of dial-in phone numbers.  I don’t get that list anymore.  What shall I do to generate those phone numbers??

I can see JPG and MP4 file types in line with a chat, but not MOV, PDF or DOC file types which have to be downloaded to view. Is there a list of file types that can be viewed without downloading them?

Can you put your own music to play in the system?

ZoomアカウントでZoom Workplace プロ、クラウド ストレージ、大規模ミーティング、ビデオ ウェビナー、Zoom Scheduler、翻訳された字幕、Zoom Phoneなどすべて解約する方法

For our webinar, one of our speaker’s profile picture is not displaying.  Not using video, so we’d like the profile picture to display.We’ve looked for answers on this but nothing has helped or fixed the issue.  Any clue what might be causing this and how we can fix it?Here’s what we’ve done and have tested:Yes, other speaker’s profile pictures are displaying Yes, tried making him a host but it didn’t help Yes, his zoom application is up to date Yes, we tried different “test” webinar sessions but it did not display his picture No, “Hide participant profile pictures in a meeting” setting is not enabled at either the account level or the webinar session’s security settings Yes, we tried turning that setting on and then off again… just in case! Yes, he does have a picture uploaded to zoom and said picture has been populated by zoom both in the webinar-settings-speaker page, and during the webinar when you click on his name within the participants box Yes, his profile picture does display

I too am having issues with my Apple Pencil on the classic whiteboard but not one that I am seeing here,  My issue is that when I use my apple pencil to write as I write the letters disappear immediately(but not all of them!) and sometimes I have to write the same letter(symbol) three or four times before it stays on the screen.  But there is even more weirdness going on,  If I use the highlighter feature available as a pencil choice it works as it should.  In addition if in the pencil mode and I use my finger to write, there is also no issue with letters disappearing.  HELP!!!!

I’m unable to activate or select the 49 participant per page view on my new Mac book Neo. I have tried everything like uninstalling and installing again. rebooting the system, on off hardware acceleration etc, but failed to fix the issue. I'm using zoom version 7.1. (84650) downloaded for apple silicon. My Mac book Neo is running on Mac OS Tahoe 26.6.2. I have 8gb of RAM and 512 gb SSD. Please help in this regard.

I use the Classic Whiteboard on an iPad Air. After updating this week to version 6.2.3 my Apple Pencil doesn't write smoothly on the screen. In contrast, the stylus works properly in other apps. It even works properly in the newer Whitboard, but I can't use that option because I can't see the other participant. Has anyone else experienced this Apple Pencil problem?

I just started using my new ASUS computer which runs of Windows 11 and uses Realtek audio driver. I get no audio sound in Zoom. No other application has this problem. I did not have this problem on my old ASUS computer running on Windows 10, and also using Realtek audio driver. I have gone through all the troubleshooting procedures suggested by ASUS Support and also by Zoom. None of that helped to fix the problem.  Has anyone else encountered this? And have you been able to fix the problem?

Blind Sports & Recreation Vic. is NFP organisation and we are continually having problems with our blind community people trying to log in to our meetings and events we set up.  Zoom does not seem to be user friendly for people who are blind and often change or move tabs or layouts.  The biggest problem we have is how to set up meetings that are easy for them to log into from computer, mobile or land line phones.  Can anyone help us?

Hi everyone,Is anyone else experiencing an issue where annotations drawn from an iPad onto a Windows PC's shared screen keep disappearing instantly?The Problem: Host: Windows PC (sharing screen, Zoom v7.1.5) Participant: iPad (annotating via View Options > Annotate, latest Zoom app version) Behavior: When an iPad user draws/writes on the shared screen, the strokes vanish/erase immediately. We have to trace over or rewrite the exact same line 3–4 times before the line finally stays visible. What we've already tried: Confirmed "Vanishing Pen" is NOT turned on. Updated both Windows client (v7.1.5) and iPadOS app to the latest versions. Toggled "Optimize for video clip" on/off during screen share. Toggled Hardware Acceleration settings on the Windows host. Cleared Zoom cache and performed a full re-installation. Tested across multiple iPads—same behavior on all of them. It seems like a real-time input sync/rendering issue between iPadOS touch input and the Windows desktop

Why do some Team Chat links not show the web page preview?Windows,  Zoom 5.14.11Example 1: This does show a preview.https://nwwildflowers.com/places/?fbclid=IwAR1fibuLGPDV_jGQiexaQHdIzfNZvmC5D6wSBIJilphdObpl47i8ddAMdXsExample 2: This does *not* show a preview. http://www.drwdesignbuild.com/se-14th-avenue/remodel-exterior1 

Hello, I am a Ukrainian citizen and I have been using the same free Zoom Workplace Basic account throughout the war. While I was physically in Ukraine, I was able to host meetings lasting several hours without the 40-minute limit. I have never had a paid Zoom subscription. I am currently in Albania temporarily for a few weeks, but I still live in Ukraine and have not changed my account or plan. As soon as I started connecting from Albania, the 40-minute limit appeared. I understand that the standard Basic plan has a 40-minute limit. My question is specifically about the Ukraine-related exemption that allowed Ukrainian users to host longer meetings for free. Is this Ukraine exemption still active in 2026? If so, is there any way for a Ukrainian citizen who is temporarily abroad to have the exemption applied while outside Ukraine? I am not asking for a paid upgrade. I would simply like clarification from Zoom regarding the Ukraine-specific policy. Thank you.

Zoom crashes when changing camera to Wirecast virtual camera.Zoom version: 6.7.8 (32670)Wirecast version: 16.5.1

Hi! I’m with The New Hollywood, a Los Angeles 501(c)(3) and longtime Zoom user. A significant portion of our yearlong program for formerly homeless single mothers is delivered through Zoom, and we’d love to explore a potential Zoom Cares sponsorship of our annual fundraising event this October. Is there a best contact on the Zoom Cares/social impact team for event sponsorship or partnership inquiries? Thank you so much!

My PC using Licensed User Chinese invitees not allowed to join-error code 33002. Please assist me how to solve 

Hola! en la app de zoom de escritorio no tengo problemas con la pizarra, pero si trabajo en linea con zoom, y ahi abro cualquier pizarra, cuando quiero usar la herramienta texto, abre el recuadro pero no puedo escribir, me permite teclear pero no queda el texto. Observo que las fuentes a elegir, no son reales, aparece como opciones por ej. salchicha. ¿cómo puedo solucionarlo?gracias 

Nothing on the scheduler page allows you to change the date range of your meeting. I only want bookings for the following week, instead it defaults to December 2026.  

I don’t know if anyone can help with this, but within Scheduler it’s possible to hide an email address so that when someone has made a booking through the booking page, the email generated shows the name of the person sending but return email address is “scheduler-noreply@zoom.us”However, there is a footer at the bottom of the Scheduler-generated email which says “You are receiving this email because you have an event scheduled with...” and this footer includes the full email address of the person whose booking page has been used.In my organisation for branding purposes we need to not show the email domain at all. Does anyone know if there’s a way to remove the footer?

There are stickers for laptops that have shortcuts on them for Word and Excel. I love these because I can just look down to find a shortcut and not have to open a tab or window or have to remember 80 different shortcuts per app. Does Zoom have a shortcut sticker I can purchase to put on my laptop for all of the shortcuts they offer? 

Hi,My zoom account / video was hacked this morning.I have been kicked off organisation due to obscene video footage. Have crime ref. Need info for police URGENTLY.Finding it impossible to contact someone / find team re this,Please can you help me,Kerrie

WHen I use Zomo with my teleprompter I can’t get the resoutiont to 1080.

Hello. We received the message: "You have exceeded the limit of license assignments for your account." I understand that we are no longer allowed to transfer a single license between two users. But how can we at least return the license to its original owner? We currently have a purchased license, but no one can use it. Thank you for your answer.  Kind regards Mirek InterVia