Unanswered questions

I am the host of a Zoom meeting. I am sharing my screen. Participants are able to annotate on my slide. I, however, can not move or clear their annotations, as I once was able to, nor can I annotate myself. I simply do not have any annotation tools that I can find. I have looked in every menu, in every “More” option. What has happened to them? They used to be easily accessible. Can anyone help me locate them? 

Is it possible to track and/or collect data (Full name, email address, location) for a webinar with livestreaming if the attendees do not have to register for the event. Meaning “no registration required”. Any advice is appreciated.

Hello,  A recent update changed the fullscreen mode. I usually pin one person and make them fullscreen and they would take up the entire screen. Now, I get the controls at the bottom that stay there, so it isn't true fullscreen. I record through OBS and I would rather not crop, is there a solution to this? See before and after photos.

I am working on a Windows 10 laptop and although I do not know the app version, it should be the last one as I have very recently downloaded it from the Zoom website.I am able to share my screen with the breakout rooms, but once I enter to a room, it’s not visible any more.

Anyone else seeing this issue with certain Poly X Gear? Getting hit with the following: 

I need to have short 10-15 minute check ins  that CANNOT run over to the available 40 minutes.. I have tried setting to the meeting to15 minutes but each previous meeting this has not “applied”. Please help! (Free version in use) 

Podcasting in zoom tips

Hello,I’m experiencing an issue with scheduled meetings not appearing consistently across different Zoom applications.Today I have two meetings: One meeting was created by me. The other meeting is one I was invited to. However, the meetings appear differently depending on the platform: Windows desktop app: I can see the meeting I created, but not the meeting I was invited to. Web interface: I can see the meeting I was invited to, but not the meeting I created. Mobile app: I can see both meetings. Both the windows and the android app is up-to-date.Ideally, both meetings should appear in the Windows desktop application, but currently only one is visible.Could you please help me understand why this is happening and how I can ensure that both meetings appear in the Windows desktop app? Thank you for your help.

Добрый день.Снялась оплата за подписку.Как мне вернуть деньги?  Не может быть такого, что-бы ваша компания не возвращала деньги (это бред полный)

We are running the Zoom Rooms software off of a Dell OptiPlex 7090 using a Shure P300 to process audio for the room. Is there a way we can control the audio coming from the Digital Signage library when videos are playing over the system? I know we can mute/unmute the audio from the Digital Signage, but the audio coming from the Digital Signage is too high and we'd like to be able to turn down the volume in a similar fashion to the volume control in Zoom Meetings. 

Since upgrading to ver. 6.7.5 (on Windows 10) when I close a meeting in my personal room and attempt to open a connection to a colleagues personal room the camera is not found, error msg = “in use  by other application”.  Also happens when moving from open group meetings using web browser to personal room or vv.The workaround is to un-plug and re-plug my USB camera between every session (which I can do on a PC but not on a laptop with integral camera).  This behaviour is new, didn’t happen with previous versions.Any suggestions please?   

Hello everyone,I received a notification that a refund of $25.29 USD was processed on 03/04/2026 for a payment originally made on 02/27/2026.The issue is that I did not request any refund and I did not cancel my Zoom Phone subscription.Has anyone experienced something similar?Could this be an automatic refund or a billing/security issue?I would appreciate any guidance from other Zoom Phone users.Thank you!

i AM FACING ISSUE WHEN I AM DOING PAYMENT TO SUBSCIBED MY ZOOM CALLING PLAN, I CHANGED MULTIPLE CARDS WHICH ARE ACTIVE WITH INTERNSTIONAL TRANSACTION, BUT ONCE I AN DOING PAYMENT, IT’S SHOW THIS TYPE OF ERROR Error (code: 5613)

Hi Zoom Community,I'm experiencing a display brightness dimming issue on my secondary monitor that has been present since at least Zoom version 6.5. I'm reporting this in hopes that the Zoom team can investigate and address it in an upcoming release. **Setup:**- Lenovo ThinkPad T40s, Windows 11- Zoom Workplace with Dual Display mode enabled- Secondary display output via HDMI to an AJA KiPro Go (external recorder)- Laptop configured to extend display at 60hz- Secondary window from Zoom full-screened onto the secondary display- Multiple participants in meeting with Participant 1 pinned to the secondary display**The Issue:**When Participant 1 (the pinned participant) is speaking, the secondary display looks correct. However, when any other participant speaks and the gallery view highlights them, the secondary display visibly dims. When Participant 1 speaks again the display brightness returns to normal. This dimming is visible both on the physical secondary display and in the recorded out

I receive error codes twice when trying to login.Upon opening Zoom on my Windows 11 Home system, I get the following error message on the right of the screen:Error code    xxxxxxxx-0x01-000A-0000-00-0A-07 Then, upon entering my valid login name, I receive the error code “-1”Web resources have directed me to disable Windows Defender Smartscreen, but this is not helping.I’d appreciate any help

I’ve created a custom template under AI Companion/Custom Meeting Template. It is saved, published and accessible to the 'entire account’When I go to select this as my preferred meeting template to use and change the default template (currently set to ‘general), my template does not show up on the list to choose from.  Under the template tab ‘by my company’, the template number shows as ‘0’.I’ve looked everywhere to figure out what I’m doing wrong! Any and all help appreciated.I have a Pro license.  

Hi all,I sit facing a window, but not in direct sunshine.My face appears ridiculously white, and I can’t find any option in Zoom to turn the brightness down a bit. The reason this looks like a Zoom issue is that I also use Teams, and with the exact same background image (or indeed no background image) my face isn’t as white or washed out. It’s still bright but much better in Teams with the same cam. The only setting that looks vaguely related is Adjust for low light. This doesn’t help, unsurprisingly, I need the opposite. In the Windows camera app it is also better than Zoom.Any ideas (other than putting the blinds down)? W10 ProClient 6.6.11Licensed (paid) version

I invited multiple people to a meeting.  Zoom automatically added passcode requirement. However some invitees are not technically savvy and had trouble entering a previous meeting.  I want to remove the requirement that they enter a passcode, and keep it as simple as possible for invitees. How can I do that?

I originally had a paid Zoom account, but after my subscription expired, it reverted to a free account. Now that I've resubscribed to a paid plan, I can’t seem to find my cloud recordings. However, my cloud storage shows that it’s already 95% full. How can I locate my cloud recordings and free up storage space?

Hi,I have just bought the upgrade to do real time translation but I have no idea how to turn it on so I can use with my meetings to another country. Any help would be appreciated!

How do i remove Fireflies ai transcription bot from my zoom account? I cannot find where it is located.

Dear Zoom - there are three issues that have made my life (and, a lot of people, I’m sure) LESS convenient, for no reason.   You have removed the “Share Privately” function in Zoom docs.  There was ZERO reason for this.  I used this feature all the time, it’s not there now.  I received an email from tech support basically saying…. too bad….  put in a request.  Maybe they’ll put it back, maybe not.  No.  Not good enough.  There was no need to remove it in the first place.  I don’t have time to argue with Zoom about a feature they USED to have but removed it for no reason.  Scheduling  - why can’t we schedule meetings that have no defined time right in the app?  Ridiculous.  USED to be able to do this.  Again, gone for no reason.  Completely inconvenient and stupid.  No download button in Zoom docs.  To download files on an ipad or a phone in Zoom docs, it’s ridiculous how much of a pain it is.  Why can’t you guys just put a DOWNLOAD button on the page main or somewhere LOGICAL?  For me,

  Boa noite.Estou tendo um problema de latência após clicar na Tecla Ingressar Para a sala Simultânea. Aparece Uma tela preta Que demora alguns segundos Para que eu Consiga Realmente Entrar Na sala simultânea. Eu sou Coanfirião.Existe alguma solução para Zerar Esta latência?Obrigado         

Please help me enhance the video clarity of my webinars and meetings in the background. What's the maximum level it can be adjusted to? My lience is: Zoom Webinars- 500 attendeesMy Plan is: Zoom Workplace Business Plus

Hello.   Currently I have AI companion which I use to record and transcribe calls and feed into my AI machine to help create next steps, project plans and follow up emails.  The challenge I have is when I do not set the call up using my Zoom account or I am on TEAMS or Google Meet, I cannot get the benefits of using AI Companion.  I am thinking I need to look into another product such as OTTER, but before i do I wanted to know if any of you know if it is possible to invite the AI companion to meetings you are having outside of your zoom account and in Google Meet and Teams. I appreciate any feedback anyone can provide.