Unanswered questions

Getting a list of attendees used to be easy.  Simply click Accounts Management then Reports and there it was.  But now there is no Accounts Management item and so far I have not been able to find any attendance report anyplace.Thanks

As a counselling therapist I provide sessions that are 50 or 60 minutes long, but I only have a few a week, and that makes that annual price somewhat prohibitive.I don’t need all the bells and whistles, all I need is to see up to 8 people simultaneously, be able to share documents via the share function, and be able to record meetings/sessions.I’ve tried alternatives but they either don’t provide the quality that Zoom provides (e.g., GoogleMeet) or don’t work at all for me (e.g., MS Teams - I have spent hours and just can’t get it to work on my Mac.)I know of many others who are in the same boat - so how can we as a community persuade Zoom to provide that sweet spot that so many self-employed people or small businesses need?

The entire zoom graphical user interface changed on me suddenly and Zoom Workplace now seems to be a web app that’s trying to mimic Teams in structure, but I lost a lot of the functionality I was accustomed to. Is it possible to toggle between these environments? For example, I used to use Zoom to record mini-lectures for my classes which I would then load on to Canvas. Now with the web workplace app, the Share Screen function is a nightmare because I have to select whether I want to share a web page, a powerpoint, or Word document, when I used to be able to go between these sources seamlessly. The window also seems to not be full screen. It really sucks. It’s so bad that I resorted to downloading a different app for making video recordings for class. This other app works better overall, but the marker tool isn’t as good as the one Zoom has (or had) built in to the host tools. It’s a nightmare trying to host a meeting now. Did you ruin a good product?

I have the Zoom Basic 40 Minute plan. When the popup warning me there is 10  minutes left comes up and I click on it to get it off the screen it ends my session and I have to restart the session for the last 10 minutes.  Why does this happen. It never used to.

When I click on join meeting in email a message pops up that the pop up was blocked even though block pop up is off in all browsers.

Not sure if this is the right place for this question??In Zoom Basic (not sure where to find the version number but it’s only a few months old) I can see various effects for adjusting lip colour / giving me a beard etc but is there anything for toning down my skin colour a bit? It might be a problem with my camera but for whatever reason, my skin always looks much redder on Zoom than it is in real life 😕

We are experiencing an issue with Yealink T48S phones where the devices will not reprovision with Zoom Phone after being removed from an existing user and reassigned to another user. The phones work normally until we attempt to reprovision them, at which point they are unable to successfully provision back to Zoom.  We are only having this issue with Yealink T48S phones, other phones are able to provision without issue.   We have been able to reproduce the issue on multiple T48S phones. Some of the troubleshooting we have completed includes: Factory resetting the phones and attempting a clean provision Removing and re-adding the devices in Zoom Removing the devices from Yealink RPS/YMCS Downgrading and upgrading firmware versions as recommended by Yealink Confirming network communication with both Yealink and Zoom Testing on a network with direct internet access to rule out our corporate network/firewall Collecting packet captures and diagnostic logs for both Zoom and Yeali

I am Member 2 on a paid Zoom Account with co-host/admin’s privilege.  For our first meeting the Owner set up the meeting, I started the meeting and gave me recording privileges.  I selected “Record to Cloud” since I know that option lets you save ALL the files - speaker, gallery, chat, etc. which I can then access through Recordings & Transcripts. When reviewing the recording, we found that only the speaker’s view got recorded.  We don’t need the speaker’s view; we need gallery. How do we ensure that that DOES occur when I exercise the co-host on meetings that the Owner sets up? 

Are you know another payment method without a credit card for payment zoom??

In each zoom meeting I host, where I meet with two other people, they cannot hear my voice (and my voice only) stops for about 10 seconds.  My clients’ sound is not affected at all.  They can tell me they cannot hear me.  Video is fine.  Nothing is freezing up.  It is always for just about 10 seconds and then comes back like it did not happen.  It only happens once in each meeting.  It is never at the exact same time.  It is always when I am talking.  Never when they are.  I am on my iphone for these meetings. I do have a new iphone as of June.  BUT this did not happen the first couple of months I had the new iphone.  It appears to have started only after an iphone update.  

Good afternoon!As far as I know, Zoom meetings hosted by users physically located in Ukraine are now free of the usual 40-minute time limit. However, my meetings are still limited to 40 minutes.Could you please explain why this might be happening and let me know how I can access this benefit?Thank you in advance for your help!

Good afternoon. As far as I know, Zoom meetings on the territory of Ukraine now are free, but it still works with limits of 40 min. Could you tell me the reason or how can I get it free? Thanks in advance

Recently (within the last week), when opening Zoom links (such as in calendar invites), the Zoom call will only open in the browser. Unlike before, the website does not attempt to open the meeting in the Zoom app.It's pretty annoying. What's going on?

As a business coach, I have a number of workflows in Notion that I want to fire off the back of a transcript of a coaching call becoming available. It seems the transcript file is only available when the meeting is recorded to the cloud? However, it was only a year or so back when zoom made cloud recording storage way smaller (making management of the files much more difficult) and actively encouraged us to record files locally. I’ve now got a bunch of systems in place based on saving the recording files in dropbox, but now that the VTT isn’t saved there… it seems I’m supposed to manually download the transcript from the “My Notes” section of the Zoom app? Why can’t I access that transcript through an API?I’m a reasonably capable Zapier user and the only solution I’ve made work is cloud recording, but that upsets a whole variety of other systems and I can’t really work out why Zoom is making it difficult to access a transcript, or encouraging us to use cloud recordings when they so rec

Hello! I recently began to use zoom to schedule meetings regularly, but I have noticed that when typing in the 'attendee' field to schedule a meeting, there's no option to just choose from my actual contacts list or autofill. Given how often we hold the meetings and the amount of people, it's a bit tedious to copy/paste each individual email address.    Given how common a feature autofilling contacts is, how do I do this on my Zoom account?   I already have contacts saved in my personal contacts list, but that doesn't seem to do anything.

Can I locate my log in history from my phone via a zoom meeting from my Teams calendar?

I Zoom services from my church. The microphone inputs are connected via a Flow 8 mixing desk and feed in to both a PA system and into Zoom via my Macbook Air. All microphones work well through the PA system but those on Zoom complain that what they hear is interference which dominates the voice input to that microphone whilst they receive good quality sound via other mics in use at the same time.I do not understand why this interference occurs on Zoom but not on the PA.Can anyone help, please?

We have a Zoom Workplace Business account with Meeting-HD Video Quality enabled. We need to confirm whether Full HD (1080p) has been activated for our account, because it looks like it is not. We're planning to record interviews locally and want to achieve the highest possible video resolution. Anyone have a contact email or phone number? The AI bot was not helpful unfortunately.

Hi. I have a Google Pixel 10 Pro and Samsung Galaxy Buds4 Pro. When my earbuds are actively connected via Bluetooth, and I join to a zoom meeting on my phone, the microphone on the earbuds does not work. The only way to get it to work is to stay in the meeting, disconnect the earbuds entirely (power them off, or toggle Bluetooth connection), reconnect the earbuds, and then the microphone on the earbuds will work. This issue only happens to me with the Galaxy Buds4 Pro. I also have Nothing Ear 2 earbuds, and those do not exhibit the issue described.I saw some posts here about the same behavior on Buds3 Pro, so I guess this has been an issue for a while. Here is a 5 minute video of me reproducing the issue with the Galaxy Buds4 Pro, and also showing that the issue does not happen with the Nothing Ear 2:https://www.youtube.com/watch?v=8hsDHymCR2g Let me know if there is any other information I can help gather. Thanks!Samsung community forums post:https://us.community.samsung.com/t5/Galaxy

On the Linux version of Zoom (apparently just Zoom Workplace, even though I just use it for occasional club meetings) I have the option for “minimize to notification area” **UNchecked**, yet the program is too stupid to obey that setting.  What is needed to force the application to work the way I tell it to?   Or is this yet another user-hostile company that would rather blunder forward with it’s own wants, and too bad for the users. 

Can I select the video recording quality before starting the meeting to have a lower video size after recording?

Every time I add an AR Target in Roles, it automatically assigns it to every Target Member. We don’t want every target member to have access to all ARs. So, I have to manually go to every Target Member and remove the Targets they shouldn’t have access to. Is there a setting somewhere I can stop this from happening? This is very time consuming to have to manually remove the Targets from every member every time I add a new Target.Thank you in advance for any advice.

When someone raises their hand I get a dialog box that says so and so has raised their hand, I need to close that box before I can unmute that person.is there any way I can disable this dialog Box its totally unnecessary

We have a running contract with Zoom for meeting and webinar licenses. I am posting here because my ticket has not been even responded to by Zoom support which is unexpected and disappointing. As part of the package we have got 2 webinar licenses (500 users). Recently we had an urgent requirement of 1000 users licenses so we upgraded them to 1000 using our credit card. Now we want to downgrade them to the OG 500 users but I can't do it from my admin account (billing section).  It displays a message "You are not able to make this change to your account mid-contract. To contact our team, please use this form." I have filled the form but no-one has responded, I logged a case using support option but it is also open and no response. This is an urgent need as the card will be charged for 1000 users webinar on 1st June if it is not cancelled/downgraded to OG 500 users. Can someone help please?

I have a user that keeps having to reboot her desk phone to reconnect her app.  She gets the “Unable to connect desk phone, try again later.