Unanswered questions

HelloI have a recurring meeting series with a number of meeting dates that I have deleted successfully. However, I am no longer able to do so. I receive the error code 403.Currently using MS Edge browser.Any assistance would be appreciated.

In Zoom Notes, I see the live transcript during meetings and the note indicates a transcript exists afterward. When I click Done, sometimes the transcript is available quickly, but other times I get “Transcript is unavailable” or it takes 1–2 days before it appears. This happens both in the Zoom desktop app and in the browser.  The note content can be summarized, which suggests transcript data exists, but the download/transcript access appears blocked or misconfigured.

My existing license is due to expire on 12/07/2026. Could you please let me know how I can make the renewal payment? Also, kindly inform me when the invoice for the renewal will be generated.Thank you.

Did zoom recently make changes to the home page?

Transcripts stopped working, after working for weeks for My notes.  I use Zoom Workplace MacOS Version: 7.1.0 (83064).  In the WebPortal, my settings remain unchanged.  Enable My Notes = OnTranscribe my meetings with My Notes = OnGenerate and enrich content with AI = OnAuto-save recordings of non-Zoom meetings in My Notes on mobile = OnEnable desktop notifications for My Notes = OnGet reminders to start taking notes when the microphone turns on in enabled apps. = OnEnable email notifications for My Notes = OnAllow everyone (including host) to transcribe meetings with My Notes = On This is a selling feature of Zoom.  I hope it can be resolved before deciding to use another method.

LHH IT Help DeskHello Joe,I understand that you are checking to elevate this to a vendor. With this, we can request for this feature.Please be advised that we have updated our Feature Request Process. To submit a Feature Request to our Product Team, you will need to leverage the "Submit a New Feature Request" option in your Zoom Community portal here https://community.zoom.com/. Once the request is submitted, the appropriate teams will begin to review the submission and you will receive updates on the status of your request. Please follow us on Zoom Blog and our Release Notes for new product and feature announcements.Thank you for choosing Zoom!Leslie Joseph Van ThuyneIs there a way to elevate this to the vendor - this would be a well received update by users!!LHH IT Help DeskHello Joe,This is Leslie from Technical Support that assisted you from chat.This is with regards to your concern about changing the title of the meeting summary. As per furt

I recorded a Zoom meeting on Galaxy S9.  Does anyone know where I might find the recording?

We have successfully tested and begun deploying Default Holiday Groups to centralize holiday handling for our Auto Receptionists. Overall, the feature has worked very well and has significantly simplified our holiday administration.We have one remaining scenario that we haven't been able to solve.One of our Auto Receptionists includes IVR options that forward callers to external phone numbers (one local number and one toll-free number).When configuring the IVR within the Default Holiday Group, the Phone Number action is disabled with the following message:"The current extension has no number and cannot be used to forward to phone number."The Auto Receptionist assigned as the Holiday Group target does have an assigned DID and calling plan.We have confirmed that:The Holiday Group is correctly assigned to the target Auto Receptionist. The Auto Receptionist inherits the Holiday Group holidays and call handling as expected. Internal routing (Auto Receptionist, User, Call Queue, etc.) works

I have been trying to cancel my account the last 2 months. Billed again today? Why is the sooooo difficult. I have retired and no longer require recording of.my meetings.. 

I have been using Zoom on my MacBook Pro for almost two years with no problems.Recently, my built-in facetime camera shuts off during meetings randomly from 1 second to 10 minutes into the session. It is turned back on if I stop and restart my video but it shuts off again at random.I have tried to update to the latest version.I have uninstalled and reinstalled Zoom on the desktopI have shut down every other app running in parallel.I have opted out of hardware acceleration, both incoming and outgoing.Nothing seems to work.Please help.Thanks

Hello,My previous tickets (BIL2618320 / BIL2642657) were closed by front-line agents without a resolution. A backend database error accidentally moved my paid Pro subscription from my in my account (xxxxx@xxx.edu) over to my personal profile (xxxxxxx@gmail.com).The front-line advice was to manually swap the emails, but this fails due to a database collision error because both profiles exist.I am actively using the Pro access on my Gmail account right now for daily operations, so I cannot delete or terminate either profile without breaking my live service. I need a corporate Moderator or Tier 2 Billing Engineer to safely look at my open tickets and manually merge the subscription back to my edu account without interrupting my service. Thank you.

We run a weekly webinar and I often see participants joining VERY early.  Is it possible to see the names of the participants in the Waiting Room?  I currently only see the number of people in the waiting room, but not who they are. We are running the latest version of the Zoom Workplace app on our PCs and our webinars are setup without registration, in case that makes a different. When I search Zoom support, I get conflicting information.  Thank you.

I have been using Silversneakers zoom classes for over a year. Suddenly I can’t get into the zoom sessions. Silversneakers support says the issue is not on their end and that it’s a Zoom issue. I have not been successful in finding help from Zoom. Their support is not helpful abd I can’t seem to get through to a real person either on the phone or in a chat box. Does anyone have any ideas on how I can get this problem fixed? I’m beyond frustrated and desperate for help! Thanks 

Although I had set chat to autosave on local host computer, it did not. What can I do? 

Currently I am experiencing a new issue that was not occurring previously. I used to be able to allow Zoom to transcribe notes from meetings that were not in within Zoom (Gmeet/Teams) and it would successfully transcribe the conversation and produce a summary in the Zoom Hub under My Notes. Now there appears to be a disconnect as the transcription during the meeting will occur successfully but once I select “Done” and then “Complete” it will say within the Notes “Generating Transcript” for some period of time and then show the following: I have waited over 24 hours and never seen it actually end up populating. Can someone please point me on how to resolve this? Again this worked up until very recently and nothing was changed on my account from a configuration standpoint.  

I'm trying to record myself without scheduling an actual meeting. I'm told that I simply go to the home page after clicking the app, then click the 'new meeting' button. There is no such button there. Instead there's a button that says 'back to meeting' in addition to the other buttons (join, schedule, share screen).  Is the 'new meeting' button only available to paid users or is there some other reason I can't access it? 

How do I stop Zoom from sending Meeting assets after a hearing.

When updating to latest Zoom version, we are getting error code 10082.  What can we do to get past this?

HiMy wife's work laptop keeps disconnecting zoom meetings and internet at our house. When not using zoom, the laptop stays connected to the internet. This doesn't happen to her laptop in office or other networks. Wifi connection at our house is very stable and doesn't trouble my work laptop and other devices at all. Has anyone faced such an issue? Or is there any possible solution that we can try? Her IT support at work has checked the laptop and hasn't found any issues since it works in office completely fine.

Hi, I'm having an issue viewing the attendees information during a live Webinar. I tried to turn on and off the feature, tries to reset all my setting it checks that i can view all but when I jump on live webinar the feature doesn't work. Also the chat feature, I can't see the chat of my clients during my zoom, i tried to turn on these setting but still no working. Does anyone have a clue what I'm doing wrong? I have a licensed account for up to 500 participants. 

I’m not able to generate meeting transcripts and meeting summary, while my license is there for AI summary.

HiThis morning I made two API calls to create Zoom meetings but the meetings weren't created with the specified start time. The start time seems to have been set to the meeting created time.Call 1 was made to the endpoint: https://api.zoom.us/v2/users/i0....................BA/meetingswith the body:{ "agenda": "", "default_password": true, "duration": 30, "start_time": "2026-07-09T07:00:00Z", "timezone": "Europe/London", "topic": "Another test"}And it got this response:{ "uuid": "...............==", "id": 9.............5, "host_id": "i0...............BA", "host_email": "ad..............uk", "topic": "Another test", "start_time": "2026-07-09T09:54:38Z", "duration": 30, "timezone": "Europe/London", "created_at": "2026-07-09T09:54:38Z", ...}Call 2 had the same problem. I haven't seen this behaviour before.Any advice would be appreciated.

Hi community, we are running webinars Mo-Friday multiple times a day (during different times). These are currently set up as recurring weekly webinars, and all the dates are added manually every day. Nevertheless on our booking page old dates are still available to book. We don’t want to loose the data from these sessions so removing these seems not an option. Additionally, a time at 1pm comes automatically to the schedule even though it is not time we offer. How do we setup the booking page so that – only dates in the future are visible (preferably to block 60 minutes before webinar starts), not have to add all occurencies manually, and not having this 1pm sessions plop up randomly? Also, why doesn’t the booking page show day of week, and webinar duration? Can this be changed? Thank you in advance.     

Is it possible in a webinar to have the Chat default be to All?  Right now, it defaults to Hosts and Panelists and attendees need to remember to change to All. We would like this reversed for webinars, the default is Chat comments are visible to all unless Hosts and Panelists is specifically chosen. Our attendees often forget to change the selection and so the discussion is being lost.

Hi All, I am not getting any audio come through in a meeting today when people have been talking.This is not an issue with my actual chromebook speakers because I can hear the audio test tone perfectly fine, I can hear music on spotify, and the audio on youtube videos works absolutely fine.The only time I am getging any issues is when trying to hear people speak in a Zoom meeting - I can even hear the join and leave bell notification sounds during the meeting, which is even more confusing because these audio cues work on Zoom for Chrome but actually hearing people doesn't work! INCREDIBLY frustrating! Any help would be greatly appreciated!!!!