Unanswered questions

How do you get ahold of anyone on customer support?  I can't seem to get anyone to assist me?

While on meeting it suddenly gets stuck, disconnects and says preparing meeting and shows cannot connect to network with error code 104103. But my network is fine as i tested with other websites and apps which works fine. Issue is only with zoom meetings. I tried to uninstall and reinstall, clear cache and cookies and data. Nothing worked. 

So I've been using Zoom meetings for a long time without any issues. And then we started having problems about a week ago. I'm the host and usually I have 1 to 6 participants in a meeting. I can hear everyone absolutely fine, myself included, no echoes, nothing. However, from time to time, all the participants say that they hear echoes - echoes of their own sounds and echoes of other participants, but they hear me, the host perfectly.Anyone ever have this problem? Any guesses what could be wrong? Any help is much appreciated, because I'm just super annoyed by now (reinstalled Zoom twice already, checked everything million times, everything seems to be working fine for me, but at the same time I know that something is not okay, because this happens again and again, in different meetings with different participants)

We often have 2 or more people sharing one email address.  This means that they get to case a SINGLE vote on polls. Is there any way to allow or assign more than one vote in a polling response from a particular email? As we understand it, polls means ONE vote per distinct email attendee? Related to this would be:  can polling handle the idea of proxy voting on one email?

I’m trying to create a workflow that automatically sends a message in the chat asking members of a channel to respond to a Zoom form. I’ve tested it a few times and, every time, the channel members have reported to me that they can’t respond to the form because someone else has responded before them (only the first person who responds to the form can submit it). Screenshot below.I’m on Zoom Version 7.0.2 on the PC desktop app. Any help would be greatly appreciated! 

When we have just a few Zoom participants everything works correctly - the Zoom callers can hear the audio from meeting room microphones and the Zoom callers can be heard in the room over the speakers. So by all indications our setup is correct - PC works, Windows setup is correct, Zoom setup is correct and connection to sound system (thru a sound board) is working correctly.When we have 100+  callers we have been experiencing an issue where the Zoom callers can no longer be heard over the loud speakers. The users are being un-muted and asked to speak - they can be heard by other Zoom callers - just not over the loud speakers.We have not tried using Host/Co-host setup which is our next step. Is there any other experience with this happening and/or recommended setup to try differently.

Hi,I have just bought the upgrade to do real time translation but I have no idea how to turn it on so I can use with my meetings to another country. Any help would be appreciated!

I have regular all-day staff meetings on Zoom and for much of those 6-8 hour meetings, I do not need to be listening to the meeting but I need to stay connected. This makes it impossible for me to do other work involving listening to audio from my browser in other apps, reviewing videos, and being able to generally use my computer while staying connected to the Zoom meeting but muting the meeting. I am not asking how to mute my own microphone. I need to mute everyone else talking when I don’t need to be listening. There doesn’t seem to be a button for this and either I just don’t know how to do it, or it doesn’t exist as a feature and it absolutely should. How do I do this? 

As I read the Community discussions on this topic, most of the posts on this topic range from 8months to years old. Has there been a workaround found to stop these people?  Has Zoom figured it out? I feel like i missed something...has anyone had any luck detering these people.I thought surely if participants could enter the waiting room with thier video on instead of a profile picture, that would solve it…..but Zoom hasn’t figured out how to do that I guess. 

I’ve created a custom template under AI Companion/Custom Meeting Template. It is saved, published and accessible to the 'entire account’When I go to select this as my preferred meeting template to use and change the default template (currently set to ‘general), my template does not show up on the list to choose from.  Under the template tab ‘by my company’, the template number shows as ‘0’.I’ve looked everywhere to figure out what I’m doing wrong! Any and all help appreciated.I have a Pro license.  

Please help me enhance the video clarity of my webinars and meetings in the background. What's the maximum level it can be adjusted to? My lience is: Zoom Webinars- 500 attendeesMy Plan is: Zoom Workplace Business Plus

Recently, Zoom’s Note-taking has popped up on my Mac each time I use Siri to place a call on my iPhone – see the attached screenshot.I’ve not found a setting to block this pop-up.-- Ward 

Hi, We have a request to add a new inbound path, but deliver to an existing queue. I know I can identify and tag DNIS in the flow and route to different skills.What I need to be able to do is display either the incoming DNIS or the Skill to the agent *prior to answer* ie on the inbound call notification.After testing I am aware I can enable the DNIS variable to show as an extended panel on that notification, but that is a global setting. Is there a way to do this at a queue level? The requestor does not want to create any additional queues to service this as volume is minimal. But agents need to know prior to acceptance as greeting will be different.  

I am looking for an integration (synchronization, not just import) of my Zoom calendar with other calendars. Ideally it would be a bi-directional synchronization via webdav. Does anyone have a solution for this. Background: Neither Google nor Outlook fulfill the necessary data protection requirements and couldn't be used.Many thanks in advance

The Auto-Generated Closed captions are a very useful tool on meetings, and I know that we have the ability to save the transcripts. I would like to see an option to automatically save the transcript of meetings, differentiated based on whether I am a participant or host. Or at least a prompt. As it currently stands if I forget to save the transcript before I leave a meeting there is no way to recover it.  Tyler

I record often and since just this week, my RECORD button is no longer where it used to be. It used to be between SUMMARY and REACTIONS in the lower bar in the zoom meeting window. I've looked for ways to add it back, but have had no luck. Any help? 

Дніпровська міська рада є органом місцевого самоврядування м. Дніпра, Україна. Ми використовуємо платформу для проведення онлайн-засідань сесій ради вже понад рік. Нажаль, програма не має у налаштуваннях української мови та не розпізнає літери української абетки. Під час онлайн-трансляцій, в імені користувача програма замінює українські літери на знак "*". Також на записах подекуди повністю відсутні імена користувачів у їх віконцях. Ми вже неодноразово звертались із цією проблемою до вас.  Просимо вирішити її та додати до програмних налаштувань українську мову, адже мова є невід'ємною частиною української нації!Заздалегідь вдячні. The Dnipro City Council is a local self-government body of the city of Dnipro, Ukraine. We have been using the platform for online board sessions for over a year. Unfortunately, the program does not have the Ukrainian language in the settings and does not recognize the letters of the Ukrainian alphabet. During online broadcasts, the program replaces

Hello,So up to now I've been able to use a Rode Video Mic-Me USB-C external microphone on Zoom calls with no issues.  I log in via the Zoom App on a Samsung Galaxy S25 Ultra (Android).  After a hiatus over the holidays, however, when I plug this mic before/during a Zoom meeting I get a pop-up stating the video cannot be turned on and that I should check if other apps are using the camera.   The microphone works fine when recording video on the native camera app while not on a Zoom, so I know it's not Android OS or my phone causing the problem.  Also, I plugged in USB-C earbuds during a Zoom meeting with no issues, so I know its not just any USB device blocking the camera - only my Rode mic Moreover, if I start my own Zoom meeting, the camera works (I can see myself) until someone else joins, whereupon the outgoing camera completely shuts off and I receive said error msg.  While I can see other parties, they can't see me. Since I'm unable to

Several times now, a recurring meeting after several successful meetings becomes invalid. The recurring meeting is not listed to be reinstated. Why?Information on the web states that a link becomes invalid because it had been deleted. The host tells me that she did not delete the recurring meeting.Any ideas why?Do alternative hosts have the ability to delete a recurring meeting? 

I use a link with my clients to book meetings but recently shows them this message "This booking link has expired, Try refreshing your page, or ask the organizer to send a new link." I dont want to change the link i printed its QR code on my business card! What to do?

I just created my schedules today and the links worked earlier, now every single one of them returns this message when trying to go to the scheduler page. Anyone else having this issue?

  Boa noite.Estou tendo um problema de latência após clicar na Tecla Ingressar Para a sala Simultânea. Aparece Uma tela preta Que demora alguns segundos Para que eu Consiga Realmente Entrar Na sala simultânea. Eu sou Coanfirião.Existe alguma solução para Zerar Esta latência?Obrigado         

Hola, tengo un problema con las grabaciones de zoom por correo. Al momento que configuro mi grabación de zoom, lo pongo a petición para que mis clientes antes de ver la clase grabada se registren primero para luego aprobarlas manualmente. Pero el problema está cuando les apruebo... les llega un correo con el link de la clase y es ahí que ese link mis clientes lo pueden compartir con otras personas quienes los pueden ver sin ningún registro y eso es lo que quiero evitar.¿Como hago para que ese link vuelva a solicitar solo el correo de la persona que está autorizada en ver la clase y así evitar que cualquier persona lo pueda ver? Saludos

Hello.   Currently I have AI companion which I use to record and transcribe calls and feed into my AI machine to help create next steps, project plans and follow up emails.  The challenge I have is when I do not set the call up using my Zoom account or I am on TEAMS or Google Meet, I cannot get the benefits of using AI Companion.  I am thinking I need to look into another product such as OTTER, but before i do I wanted to know if any of you know if it is possible to invite the AI companion to meetings you are having outside of your zoom account and in Google Meet and Teams. I appreciate any feedback anyone can provide.

I had paid all the credit and it shows paid as well, but i am still not able to avail the services. Does anyone know why?