Unanswered questions

Recurring meetings disappear from desktop and web app. From time to time, one recurring meeting with no fixed time will disappear. I have numerous recurring meetings set up for various clients so they don’t need a new link each time. When they disappear for no reason, I have to set up a new recurring meeting = unproductive and annoying.

I have been using Silversneakers zoom classes for over a year. Suddenly I can’t get into the zoom sessions. Silversneakers support says the issue is not on their end and that it’s a Zoom issue. I have not been successful in finding help from Zoom. Their support is not helpful abd I can’t seem to get through to a real person either on the phone or in a chat box. Does anyone have any ideas on how I can get this problem fixed? I’m beyond frustrated and desperate for help! Thanks 

Hoping someone can help me out with this.  I started the recording at the beginning of the meeting. We got the standard audio notification that the meeting was being recorded. Then over an hour later the same audio notification came on letting us know the meeting is now being recorded.  There was no notice that the recording stopped.  There was no cohost, only me, and I didn’t stop or pause the recording. There was no internet connection issue.  That hour gap is not recorded. There are two separate recordings, the first 20 minutes and the last 25 minutes.  An hour in between is missing.  What would have caused this issue and how can it be avoided moving forward?  Any assistance with this will be greatly appreciated.  

ASUS VivoBook – Zoom Desktop Audio Fails, Browser Zoom WorksI am hoping someone has seen this before.Laptop: ASUS VivoBookAudio: Realtek AudioZoom Version: Latest version (fully updated and reinstalled)Symptoms:Windows audio works normally. Music and other applications play through the speakers normally. Browser-based Zoom works correctly and meeting audio can be heard. Zoom Workplace Desktop does not work correctly. Zoom speaker test shows activity and appears to be generating sound, but no usable audio is heard. In a live Zoom meeting, I may hear occasional noises or fragments of audio, but speech is not intelligible. The correct speaker device (Realtek Audio) is selected. Zoom appears in Windows Volume Mixer and is not muted.Troubleshooting already performed:Updated Zoom to the latest version. Completely uninstalled and reinstalled Zoom. Signed out and back in. Verified Windows speaker output. Verified Realtek speakers as default device. Tested browser Zoom successfully. Disabled ex

I have two Android phones. One works great, but the other's audio has gone down incrementally for the last month to the point where I can't hear anything. Volume is at max. Bluetooth headphones work, but not the phone's speakers. Please help!

Hi all,I recently renewed our Workplace Plus licenses and added Zoom AI Companion Plus along with a few ZRA licenses.  I'm configuring the AI settings on the backend before rolling it out to everyone.One issue I've hit is I can't find a way to create a rule that prevents AI Companion from joining meetings when specific domains are invited.  This comes from a number of clients who've requested that AI notetakers not join their calls.  In Fireflies, I could add these domains to a blocked list that kept AI notetakers off the call.  I'm trying to replicate that here.Any guidance would be appreciated.  Thanks in advance.

Our community has a couple of elderly members who do not have computers and struggle to connect using the telephone connection method. We added Zoom Phone to our plan hoping that, after we had started our Zoom call with other members of the community, we could simply call our two elderly members. We discovered that when they connected nobody else in the Zoom room could hear them. I tried to understand some of the ways to merge the call, but it seems like it is only if everyone is on the phone. Is there a way to use both Zoom Phone and the Zoom Room at the same time?

I manage a handful of call queues and im coming across an odd discrepancy in my analytics. How is it some of my agents total combined staus percentages (ready, not ready & occupied) do not equal 100% but some do? When I first  noticed this I assumed it had to do with offline time but if that was the case none of them would equal 100%. I make sure everyone is offline each night so they would all be well below 100% if offline was counted in the total. So what is making the difference? What am i missing?

I created a webinar but it is not showing up on my Outlook calendar. It does appear on my Zoom calendar. The location shows a registration link instead of the actual meeting link. The meeting link is in the body of Zoom calendar invite. Is this my personal meeting link or can anyone host or panelist click this link to join a practice session?   

Request for 2026 DGT Form / Tax Residency CertificateCompany: PT Integrasi Logistik Cipta Solusi (ILCS)Invoice: INV311491219We have previously received this document from Zoom and would like to request the 2026 version.

Hello,I am a Zoom Pro subscriber and I have lost ALL the content of my Notes completely.Here is my situation:I can still see the titles of my notes, but all the content/transcriptions inside have completely disappeared I had many notes linked to past meetings that I had not yet processed The Trash is empty — nothing to restore I have only one single Zoom account I did not delete anything manuallyThis is a serious data loss for me professionally. These notes contained important information from client meetings that I cannot recover any other way.I have already tried:Checking the Trash tab → empty Checking account settings for Notes feature → enabled Logging out and back inI need urgent escalation to a technical team for server-side investigation and potential data recovery.Can a Zoom employee or moderator please help escalate this case?Thank you.

Is there anyway to get fine grained control over objects? I’m trying to build diagrams and even with snap to grid turned off the objects are “magnetically” attracted to each other making precise line placements impossible. This is the most frustrating diagramming tool I’ve ever used and that includes Visio Pro 5 from 30 years ago! 

My firm would like to start using SMS.  Our goal is to reach out to clients or have clients reach out to us.  We are not looking to use it for Marketing purposes or use it for Blast type announcements.  I am reading things related to Campaigns and it’s confusing me a bit.  It appears that Campaigns are more for marketing than for communications.  Is it possible to use SMS and not setup campaigns?  Has anyone used SMS the way I described.  Any insight would be appreciated. Thanks,Ed Murphy

When the host disables "Allow Participants to Raise Hand" in a Zoom Webinar, all existing raised hands are cleared from the queue.We request that existing raised hands remain visible and retain their position in the queue, while preventing new participants from raising their hands.This functionality is needed for public meetings, where the City Clerk closes public comment for an agenda item but must still recognize speakers who raised their hands before the comment period ended. The current behavior requires staff to take screenshots of the queue before disabling hand raises, creating unnecessary administrative burden and increasing the risk of errors.

I cannot add/change my virtual background because Zoom crashes when the open file dialog box appears. The cursor will spin for a minute, then zoom will crash. Any troubleshooting ideas would be welcome. I have already uninstalled using the clean uninstaller tool, and then reinstalled. The problem persists and occurs on Zoom only. The dialog appears, the cursor changes to the "waiting cursor",  you cannot interact with the screen, then it crashes. It's not intermittent - it's every single time. I was able to add a background on my phone but it didnt transfer over to my pc.

 Why I am getting that error code 1001

I recently attended an online conference that used Zoom meetings.  I received a notification every time someone reacted with an emoji to an original post.  This happened a lot (over 60 chat messages during one 20 minute paper, of which probably only 10 were original posts and the rest messages that so-and-so had reacted to a post.) Several people asked the host to stop this, and the host said we should used the latest version of Zoom, and log out and restart. This stopped the notification messages for everyone but me, apparently. I was already using the latest version of the Zoom Workplace app on my iPhone 13. However, I deleted and reinstalled the app, cleared all web history and cookies for good measure, but the notifications kept coming. I have shut off notifications in the app. What else can I do, except wait and watch the recordings? 

I would like to upgrade my account for only 1 occasion; a celebration of life (death of a mother).I do not want to buy a 12 month upgrade Is there an optionI need 2 hours zoom time

FI

We’re using Zoom Scheduler’s Managed Schedules feature to create a common event for several different users. Zoom documentation says that after assigning the Managed Schedule to hosts, assigned hosts won’t be able to edit the details of the event. However, we’re seeing that assigned hosts can edit anything they want to. None of the assigned hosts are account admins. Am I missing a setting somewhere?I’m also noticing that changes to the Managed Schedule do not propagate to assigned hosts, unless we un-assign and reassign those hosts.  

פגישת עבודה עם שיתוף מסכים 

I signed up for a free webinar probably a year ago and I was not interested. I continued to get emails for their new webinars and I would cancel the registration, but they would keep coming. The emails come from no-reply@zoom.us so I don’t want to block that. I have replied to the email of the event organizer asking to be removed, but that didn’t work. Every new email from them has a new reply email address, although they are all from gmx.com. I have just been deleting them, but I shouldn’t have to just put up with it. 

Hi Zoom Community! We're exploring new ways to use AI to make whiteboarding feel more seamless during live meetings.We're looking to speak with facilitators, workshop leaders, project managers, educators, and anyone who regularly runs collaborative sessions on Whiteboard. One area we're actively working on is helping teams capture and organize ideas as conversations happen. Instead of stopping to take notes, sort sticky notes, or structure discussions, we're investigating how AI can help facilitate those activities in real time. We'd love to learn:How you run brainstorming, planning, retrospectives, or workshops today What information you wish Whiteboard captured automatically Where you spend the most time facilitating or organizing content How AI could make your sessions more effective without getting in the wayIf you're interested in sharing feedback or participating in early research, we'd love to hear from you. Your input will help shape the future of Zoom Whiteboard!Book a session

Sharing sound  from Chromebook and continue gallery view of participants.  When I play sound to share from laptop, the screen shows large image from the sound recording and the participants either cannot see each other or the screen is dominated by the sound recording.

Hello,On June 15, 2026, I purchased Zoom Workplace Business (Commercial) for 300 participants.During the purchase process, ZoomMate Standard Capacity (Zoom Horizontal AI) was also added by mistake and charged separately for USD 238.I cancelled ZoomMate immediately after noticing the error. The service has not been used.I would like to request a full refund for ZoomMate Standard Capacity (Invoice INV358331713), while keeping Zoom Workplace Business active.Thank you for your assistance.Best regards,Marcelo VergaraInstituto de Familias Schoenstatt Chile