Unanswered questions

I've been using Zoom for many years to teach my classes. I've never had a problem like this. Yesterday, during a class, I shared (tried to share) a video that was over 90 minutes long in Full HD, with a file larger than 10GB, using the option to share a locally stored video file.After about 70 minutes, the video playback froze. I stopped sharing and restarted it, but the screen remained black; the video wouldn't "load." I ended up using the video directly on YouTube, losing contact with the students.I used a 14-inch MacBook Pro (2021) with an M1 Pro chip, 16GB of memory, and macOS Tahoe.I have new classes via Zoom and will have to use this material again.Does Zoom support this type of sharing or not? What's the best way to present this video in the next class? What should I do?

Hello,I would like to export my team chat messages. I found, that one has to log into the web portal, go to “reports” and then “user activity reports”. See https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061552#h_01EH7ZDWV7DTADVGW5Y8SV472ABut I don’t see any button “Chat history” (see image below). Where can I find it?Best regardsMoritz Oliveira Makowski  

I have 2 regular recurring meetings - one every Monday at 11am, and one every Wednesday at 6pm.  Today I discovered the meetings are no longer showing up on my list of upcoming meetings.  There's nowhere to start the meeting from.  I could recreate it, except the meeting link has been published  a number of places as they are regular office hours for virtual students.  If I find the link (like, that I sent out via email to a student in the past) it lets me start it and recognizes I'm the host, and all is well.  But how can I get it back to showing up in my list of scheduled meetings??

Hello! I recently began to use zoom to schedule meetings regularly, but I have noticed that when typing in the 'attendee' field to schedule a meeting, there's no option to just choose from my actual contacts list or autofill. Given how often we hold the meetings and the amount of people, it's a bit tedious to copy/paste each individual email address.    Given how common a feature autofilling contacts is, how do I do this on my Zoom account?   I already have contacts saved in my personal contacts list, but that doesn't seem to do anything.

I cannot find a way to upgrade as described in the title line. Is this possible?

The removal of the upcoming meetings list on the app is a serious problem for me. Yesterday I tried to start a meeting for a Funeral and found that this was not in my calendar. It transpired that somehow when I created the meeting it was arranged for 2027. This is not an easy mistake to make as you have to step through each month to get to this date. Had the meetings list still been accessible I would have seen this immediately. I really do not like the calrendar approach that Zoom has adopted, it makes finding upcoming meetings so difficult.

I just logged into try and schedule some meetings and the whole interface has been changed.  I go to click on meetings and it gives me the option to "host" or "join" a meeting....  Sigh.....  Where the heck did they move the dashboard when you used to log into your account and it launched right then and there.  Now it's filled with all sorts of garbage promoting more services to buy that don't interest me and clutter up my screen. And, where do you request support to chat with a support agent?  I'm not interested in their stupid AI bots. I don't understand why they have to make things harder.

How do I download one 12 month statement of account instead of 12 invoices, thank you

Even though I enabled HD videos in the settings on my newly purchased Zoom Business product, the highest video resolution I can see is 640x360. Why can't we see 1080p even though we enabled HD?Also, I wanted to send an email about this via Zoom, but I couldn't find it, so I decided to write here. I must say that despite the product I purchased, I did not find the support service satisfactory.

I have just raised a ticket on matters I need help with. All other contacts were blocked. The ticket has been marked as closed. How can I access support? I've tried phone & chatbot but there is always something which stops me

Is it possible to customize the Meeting Summary settings so that it follows a set meeting agenda rather than its own standard template? The AI Companion tools are great but we're needing to cut and paste what it captures to correctly follow our discussion. Also it doesn't seem to capture indiviudal motions and secondary votes in the discussion. thanks for any suggestions!  

This is a good one. I have a user that the Settings > Meetings and Webinars setting for dual monitor is on and grayed out. Unfortunately the user want it to be on tabs and not dual monitor.The user has multiple monitors but even disconnecting everything from the laptop it remains grayed out. There is no admin policy for this and its local.Has anyone come across a solution for this? She I go back to an older version for the user and its a bug in the latest version?

NOTHING

I recently upgraded to a pro account so that I could do in meeting polling. I created a poll outside my meeting which is already scheduled, but when I enter the meeting, there is no option to launch a poll. The icons at the bottom do not include polling, and when I click the more button, it only has livestreaming options. I cannot launch an existing poll nor can I create a new one. I have read and tried everything I can find int he zoom help files. been trying since yesterday.

最近会議中に「ネットワーク帯域幅が低くなっています」と表示されます。ネットワーク環境の問題だと思いますが、問題が発生している根拠をデータで取得する方法はないでしょうか。

i m using zoom pro for 1 on 1 calls i m only getting 360p as video quality . i hve good internet in both ends low ping packets loss also low .HD is also enabled in zoom app and also in portal i hve enabled Meeting-HD Video Quality  option  why am i getting low vid quality

For sharing docs in a meeting, there used to be two options:  share in the meeting (so, all participants can see the document) and “Share Privately,” so you could view a Zoom doc and edit it, but not have to share it in the meeting.  This option has disappeared for me.  Does anyone know how to get it back?  It was very useful because I’m a music instructor and I would keep the document open on my screen for the entire lesson and make notes, but now the student also has to have it open on his or her screen, which is annoying.  

Since upgrading to ver. 6.7.5 (on Windows 10) when I close a meeting in my personal room and attempt to open a connection to a colleagues personal room the camera is not found, error msg = “in use  by other application”.  Also happens when moving from open group meetings using web browser to personal room or vv.The workaround is to un-plug and re-plug my USB camera between every session (which I can do on a PC but not on a laptop with integral camera).  This behaviour is new, didn’t happen with previous versions.Any suggestions please?   

Zoom forced an update on me today. Since then it fails to recognise my video camera and asks me to pick a different one from settings. Neither camera nor settings have changed since the update. It works perfectly fine in Zoom and Skype. The camera is a Logitech HD Pro Webcam C920. Any suggestions on how to get Zoom to do its job again?

I have international meetings with language interpretation. When one participant is presenting, we will have multiple screen sharing by the host (myself), the speaker and one more volunteer participant. This is so that we can show the speaker’s slides in their native language as well as show the slides translated into 2 other languages (so that other participants can view the slides /screens in their preferred language, while listening to the interpretation). The problem: I have not been able to figure out how to have the correct screen recorded so that the screen with the correct language slides match the speaker’s language. Sometimes the speaker is French and showing their slides in French, but the English slides (screen-shared by a different participant) get recorded. Sometimes the speaker is English but the Spanish slides from someone else’s shared screen get recorded. How can I ensure that the correct screen gets recorded, so that the slides match the speaker’s language?I asked AI

I have recently had six videos mysteriously disappear from my Zoom cloud account.  I did not delete them.  They were videos of classes  linked from a website. The question is, are there any circumstances where a video might be deleted because of its content?  There was nothing objectionable in these videos.  However, sometimes instructors might inadvertently use copyrighted material in a class presentation.Has anyone had a similar experience?  

I set my background to “none” but all I get is a blank white screen behind me. I can change to other backgrounds but there is just blank screen and not the ambient view. 

As the webinar host, I am unable to connect to the Q&A widget during the webinar.  Attendees, co-hosts and panelists are able to open the widget and enter and answer questions.  For me the widget pops up but at the top, the words connecting and disconnected keep alternating. This went on for the entire webinar.  I was absolutely blind to the questions.  It appeared that I could change the settings for the Q&A in the pop up but no luck seeing or answering questions.I am using the latest version of Zoom workplace on a Windows 11 computer.  I have deleted and reloaded the Zoom App.  Any suggestions?

I would like to have the functionality to remove "Zoom Phone Entities" list from view. We do not use it and it is cluttering up the screen.  Additionally, For system wide contacts settings, Please make each item for this option toggleable. "List all Zoom Phone Entities (Call Queue, Shared Line Group, Auto Receptionist) under ‘All Contacts’" We want more control over what our users see. They get confused/overwhelmed when they see 10 contact list and half of them are empty or used for call routing purposes but we cannot turn them off.   

Every time I open my Zoom Desktop App, I have to change the Calendar settings.  Why won’t they save? See my experience:1: https://screenrec.com/share/KJPmqEQkY32: https://screenrec.com/share/2dyHepJxSY