Question
How Zoom Contact Center Knowledge Library Connect to Files in a Shared Canvas Folder?
Hello,
I would like to confirm whether the Zoom Contact Center Knowledge Library can connect to and reference files stored in a shared Canvas folder.
For example, if documents in the shared Canvas folder are added or updated, can the Knowledge Library access or reference those files through its connection/integration functionality?
If this is supported, could you please let me know which connection or integration method should be used?
Thank you in advance for your help.
