How Zoom Contact Center Knowledge Library Connect to Files in a Shared Canvas Folder? | Community
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October 2, 2026
Question

How Zoom Contact Center Knowledge Library Connect to Files in a Shared Canvas Folder?

  • October 2, 2026
  • 1 reply
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Hello,

I would like to confirm whether the Zoom Contact Center Knowledge Library can connect to and reference files stored in a shared Canvas folder.

For example, if documents in the shared Canvas folder are added or updated, can the Knowledge Library access or reference those files through its connection/integration functionality?

If this is supported, could you please let me know which connection or integration method should be used?

Thank you in advance for your help.

    1 reply

    October 2, 2026

    Create Knowledge base then select Integration select the drop down to Zoom Canvas select the document you want to be used then hit create. It will sync nightly.