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Help Others

I have been getting help for weeks and no one can figure out why I cannot add a background photo or use Virtual backgrounds this happens on my Samsung phone as well as my chromebook. It does not give me the plus option to add a background photo and o

1 hour ago

leonardonogueirNewcomer

Billing & Account Management

reembolso

olá preciso do reembolso, pois não irei dar continuidade, o pagamento foi automático, e não quero mais a conta

173

1 hour ago

SilverDollarNewcomer

Meetings

Meetings NEVER record to my computer

Despite host approving recordings, they NEVER record to my computer (Lenovo). I have checked everywhere on my computer and they are nowhere to be found. Zoom’s AI bot is useless and just parrots everything on the website that I’ve tried. I have looke

2 hours ago

vhnewviewNewcomer

Webinars

Control Production Studio while backstage?

We are hosting a zoom event and want to be able to control the zoom production studio from backstage without joining the webinar ourselves. How can we do this?  We are finding we have to start the webinar to set up production studio first w

894

2 hours ago

dkhannaNewcomer

Meetings

Zoom App is not launching on my new Dell Windows 11 laptop

The Zoom Desktop App on my new Dell laptop running Windows 11 doesn’t launch. I uninstalled and downloaded zoom app and reinstalled, the zoom version is latest. I cleared Zoom Cache. Issue is not resolved. The Zoom support could not help further and

201

2 hours ago

LeonieWNewcomer

Meetings

How can I record the meeting showing only me as host but not the participants?

I would like to record a meeting. In the recording I don’t want the participants to appear on video, but they should be allowed to have cameras on during the meeting.How can I do that?

191

3 hours ago

Dishaylah WarrenNew Member

Video vist

KellyNNNNew Member

Host video thumbnail not showing in recording with screen sharing

Hi.Usually when I host a meeting involving screen sharing, the recording includes both mine and the participant's video for the whole meeting (in thumbnail form while screen sharing). However, when I hosted a meeting yesterday, my (the host) video th

100

18 hours ago

cherylm1Newcomer

Phone

Phone devices are not changing the time per daylight savings time

Our Mitel 6940 phones have not switched over to daylight savings time. It worked fine in the fall but not this time. I do not want to go into each device to change the time. Is there a provisioning command to do this? The time zone is assigned to

1114

18 hours ago

Mohammed HussainNewcomer

Phone

Help with Zoom Phone Suspension

Hi,I'm reaching out because my Zoom Phone service was recently suspended and I'm a bit worried about it. I already submitted an appeal to the Trust & Safety team, but I wanted to check with here as well since I just started using Zoom for my busi

945

19 hours ago

Mary Ft MyersNew Member

Meetings

background photo

1 hour ago

leonardonogueirNewcomer

Billing & Account Management

reembolso

olá preciso do reembolso, pois não irei dar continuidade, o pagamento foi automático, e não quero mais a conta

173

1 hour ago

SilverDollarNewcomer

Meetings

Meetings NEVER record to my computer

2 hours ago

vhnewviewNewcomer

Webinars

Control Production Studio while backstage?

894

2 hours ago

dkhannaNewcomer

Meetings

Zoom App is not launching on my new Dell Windows 11 laptop

201

2 hours ago

KellyNNNNew Member

Meetings

Host video thumbnail not showing in recording with screen sharing

100

18 hours ago

cherylm1Newcomer

Phone

Phone devices are not changing the time per daylight savings time

1114

18 hours ago

Mohammed HussainNewcomer

Phone

Help with Zoom Phone Suspension

945

19 hours ago

Eric BahrNew Member

Phone

Not receiving inbound calls from landlines

We have a number of clients and prospects that call us from traditional landlines. We have discovered recently that many of them are unable to get through to our Zoom phone service. They are either just disconnected, or they receive a message that

19 hours ago

Joan KuenzNew Member

Education User Group

Chat appearance has turned black instead of white

How can I reverse the black background back to white in the chat window during a zoom meeting

20 hours ago