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New Member
Mary Ft Myers
New Member
March 15, 2026
Question

background photo

  • March 15, 2026
  • 1 reply
  • 18 views

I have been getting help for weeks and no one can figure out why I cannot add a background photo or use Virtual backgrounds this happens on my Samsung phone as well as my chromebook. It does not give me the plus option to add a background photo and on the Chromebook when it gives me the arrow to add virtual backgrounds it comes up error occurred and it does that on the phone as well. I have tried doing this during a meeting, with my video open or my video off

    1 reply

    tom cary
    Newcomer
    tom cary
    Newcomer
    March 15, 2026

    That sounds frustrating. One possible reason is that virtual backgrounds depend on device compatibility and app version. Some Chromebooks and certain mobile devices have limited support for custom backgrounds, which can remove the “+” option or trigger errors when trying to upload images.

    You might want to check that the Zoom app is fully updated, confirm that virtual backgrounds are enabled in your Zoom account settings, and verify whether your specific Chromebook model supports this feature.

    M
    New Member
    Mary Ft MyersAuthor
    New Member
    March 15, 2026

    Thank you for responding. I just opened it on a new computer and I got it to work but the printing is backwards. Any help and how to reverse that would be appreciated!

     

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