Topics with Label: Subscriptions

Error in cancelling subscription

Hello, I've been trying to cancel my subscription for almost a month, but I keep getting an error message saying 'You cannot edit your current plan until your currency change request is complete'. On the other hand, in the Billing Management section ...

I got charged for whiteboard subscription but never signed up for it

Can someone help me with that?? I just wondered why the yearly rate was higher and saw this subscription that I never used or signed up for 

Cancel subscription and get a refund

I have requested a cancellation which was done before the current subscription renewed, and now I want a refund, as they debited my account...how can I make this happen? The website takes me in circles. The phone number is never answered...poor busin...

Upgrade to Pro > checkout not possible

Hi,I would like to upgrade my basic account to pro. I made the corresponding selections, after entering my billing address I cannot process further. Reason is that the form requires me to provide a tax number. However, I am a private person - no busi...

Zoom Subscription Nightmare: $10K Monthly Charge for a Year with No Refund in Sight!

Hello everyone,I'm reaching out to share a frustrating experience with Zoom in the hope that someone might have advice or that Zoom will finally take notice.Several months ago, we mistakenly purchased an annual Zoom webinar license for 10,000 partici...

email domain association decommisioning

I was the administrator of our Zoom subscription and I found out that our subscription was not continued by management. I was not informed and now I get helpdesk calls from users who want to participate with other companies zoom meetings and they can...

Unable to purchase an additional month of Webinar with one subscription already active

My business account has one one-month webinar subscription which is active until May 12th which we used to hold a webinar last week. We would like to hold a webinar on May 22nd as well, so I am trying to purchase an additional month of webinar to eit...

Zoom is fraud. They just steal your money!

So, I had a business account for my Digital Marketing agency. We paid for 15 yearly licenses and one day (after 5 months of usage) all our accounts has been blocked. I've tried to file appeal multiple times - nothing, tried to contact billing by the ...

Impact of downgrading account?

Hi,We are a nonprofit organization with a Zoom One Business account. When our account was set up years ago, we did not take advantage of the TechSoup 50% zoom nonprofit discount. We would like to apply the nonprofit discount to our account. I was tol...

payment is declined and I want to apply promotion code.

My payment is one day overdue. It is declined for now, and I want to apply promotion code. But I don't see the new plan is cancelled. How can I cancel the current subscription and newly subscribe with promotion code?Thanks in advance.

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Error in cancelling subscription

I got charged for whiteboard subscription but never signed up for it

Cancel subscription and get a refund

Upgrade to Pro > checkout not possible

Zoom Subscription Nightmare: $10K Monthly Charge for a Year with No Refund in Sight!

email domain association decommisioning

Unable to purchase an additional month of Webinar with one subscription already active

Zoom is fraud. They just steal your money!

Impact of downgrading account?

payment is declined and I want to apply promotion code.

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