Solved

I had recorded some zoom meetings to a computer that was lost.  Is it possible to recover these recorded meetings somehow?  

hola por error eliminé la grabación de zoom y también del trash, la grabación fue de ayer, puedo recuperar esa grabación, mi cuenta es zoom pro

Hivemind ~ Desperately seeking a guide on how to add a second handset to my account.  I have an existing Yealink w70b base station with a W73H linked to it, working great.  I've purchased a second W73H and it is registered to the base, but I cannot for the life of me figure out how to make the it work... Thanks in advance for any assistance!   

I have been a zoom member for a long time and been trying to find a way to activate the video audio transcribing feature on my profile, asked the support and not sure what it is not working I don't want to use another app.I know this feature is available in the pro plan. I recorded- Cloud Recording and I approved the transcription in my profile.Can any one help?

Hey, I selected a profile picture for my zoom meeting and when I did join it the profile picture never came. Only the default came when I offed my camera. Please clarify, as I am gonna join a meeting in 20 mins where everyone should have a profile pic. Thanks,ZoomClearer (TheDoubtClearer)

I can get transcriptions of voicemails left for me but I cannot fathom how to get transcriptions of the occasional ad-hoc recorded phone call: So I go to account settings:Checking under both the "Recording" and "Zoom Phone" tabs I can find no way to turn on "Allow call recording transcription". I've also searched Google and the community here but couldn't see a post on it. If it already exists, sorry!

Hi, We're having an issue where a persistent spam call center continually reaches our Zoom phone numbers. They use a rotating number, so when you block one they just call from a different one. They seem to use the same one or two caller ID strings, so I was wondering if it's possible to implement some kind of rule that automatically blocks callers with a certain caller ID. For example, let's say I get a call from "SPAMCALLS INC, 555-123-1111". Blocking this number blocks only the 555-123-1111 number, but then I proceed to get calls from "SPAMCALLS INC, 555-123-1112", "SPAMCALLS INC, 555-123-1113", etc. and I have to block them all individually. Is there a way to just block "SPAMCALLS INC" rather than the number itself? Thanks!

I want to create monthly date ranges and time slots from which clients can choose meeting times with me based on times I invite them to choose from.

I have set up a date range of days with slots throughout but i need to delete some of the slots and some of the days but cant find where to do that

I un-installed it because the update wouldn't work; had to force quit that.  In the last 6 months when using Zoom my MacBook Air has frozen up.  Can still watch the Zoom but can't use any controls for Zoom or on my computer; have had to use the power button to shut it down.  Today I had the idea of re-installing Zoom but now I can't get it back on the computer.  I tried to use a ticket for Zoom but even though I have an account number, etc., it says that I am not associated with an active account?  HELP

I booked a Zoom Meetinhg.  I then upgraded to Pro.Will the meeting be restricted to my earlier limit or will the Pro upgrade be in place?Or must I delete the earlier limited meeting and re-book under the upgraded Pro status?

I have a problem, I'm trying to set up live-streaming to my Facebook group, and I see that in my Zoom account the option Custom LIVe Streaming Service is unchecked, but I cannot tick the box because it says it's locked by Admin, does anyone know how I can make myself the admin, I am the owner of the Zoom account thanks  Eliana 

I am trying to use the whiteboard function for an activity that a group would complete outside a meeting. Most participants are not in my organization. Basically, i want to use this like I would use a google jamboard (but with the added cool features that I see on zoom whiteboard). When I try to share, it says I can't share with external users, and when external users try to log in, they need to ask to be invited to the jamboard. I would like a link that I can send that allows anyone wiht the link to access and edit the whiteboard outside of a meeting (again, like Jamboard does).  Is this functionality available? I can't figure out why it wouldn't be but I have spend 45 minutes trying to figure out how to do it. THanks! 

I have a Pro account and want to be sure it's recording in high quality HD because we use the recordings afterward. On an ecamm Integration call, they said we'd need to request that's turned on. How may I have this turned on on my account? The Virtual Assistant won't let me talk to a person and I can't find out where to start a ticket...  

I have a weekly recurring meeting that I want the waiting room enabled for. I don't want the rest of my meetings to have a waiting room enabled. However, the only thing I know how to do from the Zoom support article is enable waiting rooms for all meetings. Then, when I go into the individual meeting's settings, the checkbox is greyed out, i.e., I cannot edit it. This is so frustrating as I used to be able to choose which meetings had waiting rooms or not--it wasn't an account-level setting but rather an individual meeting setting. Can anyone help? Thanks so much!

Hi Zoom Community Can I record a 4 hour meeting/workshop to the cloud with my Zoom Workplace Pro account? I can't seem to find the answer anywhere. I currently have 5GB of storage a month - any advice you can give me would be great! Thanks Hayley

I am trying to follow this guide to create an app which integrates with Zoom Contact Center: https://developers.zoom.us/docs/contact-center/apps/create-zcc-apps/#step-3-select-zoom-products-and-features Step 3 substep 4 says the following:In the In-client App Features section, select the Zoom features available to your app users in the Zoom client. To build Contact Center apps, it is mandatory to use Zoom App SDK; enable Zoom App SDK and select + Add APIs to add APIs and events. Problem: I cannot check the Zoom App SDK option. It says "This feature is not available based on the product you select.". Here is a screenshot: https://imgur.com/53D7UcP I do have "Contact Center" checked under "Select where to use your app" per step 1 substep 1: https://imgur.com/3tQFLIe I also have added Home URL which is valid according to the OWASP checks. Question: How do I check the Zoom App SDK option for use with Zoom Contact Center? Is the guide outdated? I think I do not want my a

No text available

Hello! When I am using the tablet-pencil or the mouse they stop working and the only way for them to work again is closing the meeting and opening a new one. This is very disruptive while I am teaching. Have someone encountered this problem before? Any idea why it happend or how to resolve it without closing the meeting? I appreciate your help a lot! Thanks

Hi, I recently added a bluetooth mic/speaker to our zoom room, and it works just fine.  However, the room is telling me it is not available, the issue being:"Standalone Bluetooth microphone may cause poor audio quality.  Non-Bluetooth microphone is recommended, but integreated Bluetooth speaker can be used" That said, i can launch a meeting just fine from the controller, and everything works after that.  How can i clear this error message so it doesn't scare our users off? Thanks in advance

When I'm logged into my basic, unpaid account using the app on my tablet I have no option of recording. When I start a meeting and click the ... the option to record isn't there. When I look it up, Zoom says basic accounts can record and save to their computer, but I'm not finding that option. Not even in my account settings.    On the other hand when I use my husband's paid account his does have the option to record. The problem is, I need to use his account to watch something previously recorded while using my personal account to record myself.   Am I mistaken with my understanding of being able to record with my unpaid account? Any assistance would be appreciated!    Thanks! 

Our institution is new to Zoom Rooms, and we were wondering if there's a way to restrict which users can/cannot reserve the room when scheduling.

In https://learn.microsoft.com/en-us/entra/identity/saas-apps/zoom-tutorial Step 6f says "In the Issuer textbox, paste the value of Microsoft Entra Identifier."And in https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064121 How to configure Single Sign-On with Azure step 17 has "Copy Azure Azure AD Identifier and paste it into the Issuer (IDP Entity ID) field in the SAML configuration page" Does it mean literally put "Microsoft Entra Identifier" in the field and call it done? If so why does it say "the value of" really makes me think I should go find this value somewhere to enter. And it cant be the tenant ID can it? because thats already entered in somewhere else and why wouldn't it just call it the tenant ID if thats what it did want.

Thank you for the help in advance! I am scheduling a meeting, but I may not be able to attend. Can guest record the meeting to my cloud without me being there? And if I just have the meeting set to record at the beginning of the meeting would a guest be able to pause the recording? Thank you!

Hi, I am unable to find where to download the calendar ics file for a Zoom Event that I created - I obviously will not be registering for my own event as the organzier.