Solved

I would like to discuss cancelling service.  Terms state that I must cancel in writing at least 30 before end of term.  I am unable to get to the correct department or person to start this process.     Can someone walk me through it?

There's an event for which I've been watching the recordings... the link to the recordings has now been removed from the provider's website BUT I have the addresses for some of the recordings, so am still able to watch them. Is there any way I can find out how long they will stay up for?

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Hi, how can I get call details on my account? I need this for a visa to prove to the visa officer that I maintain communication with my wife at a distance

Does anyone know how to send a local recording to participants? as the file is too large, can a link not be created from a local recording afterwards? does anyone know?  

Hello everybody. How can I change a m4a file to a WAV or other audacity compatible file? I work on Mac Big Sur, version 11.4.   Thanks for your help. Megggy

Is it possible to solo video using zoom  

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Installed the Kahoot app , and opens it from Zoom. At right side "Joins" shows up, but not "Host" , so even if I am the host of the zoom-meeting, i'm not able to host a Kahoot apparently. Any ideas what I do wrong ?   P. S -We have paid versions of both.    Regards  Team PadhaiMeTez

This issue just started two weeks ago. When I am in a one-on-one Zoom meeting, regardless of who initiates it, the other attendee's screen freezes. If either of us share our screens, it no longer freezes. When we stop sharing, the freezing occurs again. If they stop showing their video for a moment and show their video again, they will unfreeze for few seconds. Then they will freeze again. Because I host several meetings, this is a problem. Based on Zoom's suggestions from our chats, I uninstalled Zoom, reinstalled it to the 64 bit program, and tried it on a LAN line. They are not sure what my problem is, but I need to rectify this problem. This is not a connectivity issue because it happens with everyone I meet with and has only been doing this since the beginning of the month. I even got a stronger modem. Please help

Hello there, I'm currently helping my father prepare to teach over Zoom for the coming school term. He is pretty computer literate,  but there is one thing he was asking that I'm trying to help him with. He wants to track attendance for his classes- one is a course divided into two sections. My dad mentioned wanting to keep it simple- perhaps using just one meeting ID for that particular course that his students could attend, regardless of the section they are registered in.It appears that you can sort meeting attendance information by date and meeting ID. If he used just one meeting ID for that course, would he be faced with a long list of attendees to sort through? (I believe his courses combined have over 120 students). Thanks so much for your help!-Kate

Hello I am running on an HP desktop and all of a sudden it kicks me out and ask me to log back in. Upon attempting to sign back in it shows "failed to sign in. Please try again. (Error Code: 1132)" I have tried uninstalling, restarting the system, and re-installing the newest version from zooms site and still receiving the same thing. Image below of the login screen. I need this fixed ASAP as I have meetings with clients today and tons of work to to! Any help is appreciated! I can still login in on my phone (apple product) and use the app there it is just my PC desktop this is happening on.  

I am using Chrome and Windows and am getting error message 1132 Failed to sign in.  I've reset my router.  I am hosting a meeting in less than an hour - any help please?  Many thanks

Hello! I have an event with 158 people registered. How can I close or cap registration for this event? For now, I have left the registration setting as 'manually approve' which is the closest thing that I can find. Thanks for any help!

As noted above, i set up all the licenses for our company, so they are all under my name.  Our new HR director needs one that is not attached to me for privacy reasons.  Do I need to cancel one of mine and have him sign in for one?  

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We have a  recurring Zoom Webinar and the interpreter changing for every meeting. When I go and try to edit one occurrence of the Zoom Webinar, that area is grayed out and I can not edit. (I can only edit if I choose the "edit all occurrences" option. Is that typical? I am assuming that this is because a recurring Webinar, but just wanted to confirm. Thank you

A participant is removed from a reoccurring meeting, can that participant rejoin future reoccurring meetings?

Pop up message "You'll need a new app to open this zoommtg link. Look for link in the Microsoft Store." I have just joined zoom. I did a couple of trial meetings which seemed to work. Now I get the above message each time I try to open a meeting. But I click on the microsoft store icon and it says no app found. Please help. Much appreciated, James

Is it possible to schedule a webinar that meets 4 different days and at a different time each day?

If I have paid for month 50$ + Tax for a large meeting 500 participants, and if I am using my license for a school, will I be able to host 500 participants?

I intend to schedule a meeting for 100+ attendees. However, I need to monitor who joins the meeting by allowing certain email holders to join only. Nevertheless, the attendee must join with one device only. Overall, I was able to create a group, but the participants were able to join with more than one device.On the other hand, I sat up a registration form, but anyone was able to register. However, they were able to join from one device only. I could not arrive to combine these two features, could you please share with me your experiences? Thank you in advance, Kind regards, Mamdouh

I  teach reading to elementary school children  and do a lot of screen sharing.   Some of my students are able to use their mouse when I share it.  I have one student who is on a laptop but I am NOT able to give her control of the mouse.   At one time she could use her mouse but not recently.  Is there something I can tell her mom to change in settings, or is there something I can change?It is so important to have interactive  features with young students.  I find this a bit frustrating.Many thanks!  

Where is the navigation menu? I’m trying to get to Room Management then to Zoom Rooms complete novice here thanks