Phone

Hi, We are in the process of switching to Zoom Phone from Ring Central. We currently have a set up where our field technicians have 4 digit extensions for the cell phones (AT&T). This group of employees are not zoom users nor is it applicable for them to be.  I’m a little lost as to where to start on recreating this setup. Any help is appreciated, Thank You!!! 

Hello,I am planning to automate the process of registering "Call Purpose" and "Call Result" in our SFA/CRM tool after a Zoom Phone call.My proposed workflow: Set up specific keywords (e.g., "Schedule a meeting", "Send documents") in Zoom Revenue Accelerator (ZRA) Indicators. After a call, AI detects these keywords through the Indicator feature. The detection result is sent via Webhook (phone.ai_call_summary_changed). Our server receives the payload and updates the CRM based on the values in the categories field. My Questions: Is it correct that the Indicator names set in the ZRA admin panel will be returned in the category_value field within the categories array? Are there any known limitations or latency issues when using Japanese keywords for Indicator detection? Does this functionality work for calls made from both the Desktop client and the Zoom Mobile app? I would appreciate any confirmation or advice on this implementation.Thank you!

I have an Audiocodes 405HD.  It seem to be provisioned, however it says it’s “OFFLINE”.  All of the options for logging in require information I don’t have.  Is any familiar with this?

Hi Zoom Community,I’m part of Esferasoft Solutions, a mobile app development company specializing in iOS app development.We’re currently focusing on improving app performance and user experience, especially during high-traffic usage.Here’s what we’ve worked on:• UI/UX testing  • Performance optimization  • Fixing crash issues during peak load  However, we still face challenges with scalability and occasional crashes. What are the best strategies or tools you recommend for optimizing iOS apps under heavy traffic?Looking forward to your suggestions and insights!Thanks in advance.

I am an account admin and Zoom’s support routing is broken. Every time I click Technical Support, it redirects me to Billing and Account Support. I cannot reach a human, cannot submit a ticket, and the virtual agent does not work. I need technical support for a user onboarding issue (Zoom Phone + Workplace Pro). Please escalate this to a human support agent.This is the exact language that triggers a manual escalation.

Hi, we are a UK company in the process of moving to ZOOM telephony. Just about everywhere in the Phone System Management section of the web admin centre the location defaults to US. How can we set the default country location to UK please?

I bought a bunch of yealink W60P back in 2021 but it’s been always hard to configure them and it appears they have been discontinued. Does anyone suggest an easy to setup handheld phone for high fidelity? I’m not looking for fancy, just don’t want to lose phone calls due to connection or device configuration issues. 

We are experiencing problems with our phone.  A recording interrupts our incoming calls with we are experiencing phone issues 

In recent Release notes for Zoom for Salesforce Lightning app, I see a new feature/enhancement for advancing cadence steps based on the selected call disposition. Is there a document around this setup?

Does anyone have the international plan in a country other than the US? I have a business partner in the Turks and Caicos that calls not only the US but other islands as well and I am wondering if the ZOOM plan would be advantageous for him.  

When trying to create a new zoom phone account I keep on receiving Error code 5613, I have tried with different cards and keep on getting the same error message, help?I am trying to create an account in Canada.

I'm not an organization I'm a just a person who signed up for a remote phone number. There is no admin just me I was hoping and expecting sms messaging would work with the number, but I get a not registered error message. And, I can't find any useful information on fixing this issue. This is my last attempt before cancelling the service. I need sms.

Our Mitel 6940 phones have not switched over to daylight savings time.  It worked fine in the fall but not this time.  I do not want to go into each device to change the time.  Is there a provisioning command to do this?  The time zone is assigned to each user and I do not see an option to change it for devices.  I have added in an NTP server and a secondary one.  I did a resync account and the provisioning date changed but the phone did not reboot.  I wanted to open a ticket to find out why it failed but I also cannot find where I can open a ticket.  It only shows a virtual agent.  

Hi! I’m going to be using Zoom Phone for my new small business and wondered if there is a “easy mode” for being able to work through the setup of things I actually need (phone/fax/IVR/some AI voice mail → “tasks”). Or is this something that can be contracted out? Thank you! I just haven’t found the Zoom videos/tutorials super helpful 

I created a Webhook app, and then my Zoom account accidentally got removed and then readded. Now when I try to activate the app, a message indicates "owner_remved", and I cannot activate it.

I already have Zoom on my iPhone and my iPad. I now have a MacBook Pro and want to use Zoom on this as well. How do I do this?

Trying to find the setting to stop users form opting out of call queues. I’ve tried to find any type of setting but haven’t been able to.Users are opting out at night or PTO and staying opted out for days. We will instruct them to put DND for lunch or other short opt out reasons and for PTO they will have to ask us.

Hi,I'm reaching out because my Zoom Phone service was recently suspended and I'm a bit worried about it. I already submitted an appeal to the Trust & Safety team, but I wanted to check with here as well since I just started using Zoom for my business.I run an auto parts business and I use Zoom to communicate with customers who request parts. Over the past few days I sent around 30 SMS messages to customers who had inquired about parts, and it's possible the system may have flagged that activity. As a new user how many SMS can we sent per day from per users. Any help would be appreciate.

We have a number of clients and prospects that call us from traditional landlines.  We have discovered recently that many of them are unable to get through to our Zoom phone service.  They are either just disconnected, or they receive a message that says they cannot be connected.  It happens across multiple landline carriers both intra and interstate.  We receive no indication that these calls were ever attempted.  VOIP callers and cell phone callers have no problem.  Anyone else having this problem?  Anyone found a fix? Thanks.Eric

We are piloting Zoom Phone for our business. One small issue is how the iPhone handles incoming calls with third party apps. Ideally, I'd see information re: the caller ID and which line the incoming call is coming in for. This is the experience when the phone is unlocked and the Zoom app is active. However, since that's almost never the case, is there a way to get that information on a locked iPhone's screen when the call is coming in? Thanks.

A couple months ago I noticed the Zoom Phone Assistant stopped consistently staying on top of other windows. It keeps getting lost behind browser windows making it difficult to see incoming calls, as they do not show in the main app with it enabled. Is anyone else experiencing this issue or have a resolution? I'm using Zoom Workplace 6.6.1 - Windows 11

your account has been disable by your admin and suspended additional info required?i have 2 user and license us canada and uk irelande

Lost the app tile for zoom but its still in apps list. How do I get it back, or uninstall the existing app? 

We have a Poly Rove B2 / 30 that has a problem staying connected to Zoom.  If we reboot the B2 base most times we are able to make phone calls.  But after a period of time it appears to disconnect from Zoom and we just get a busy signal if we try to dial out.  I have verified the B2 base is still connected to the network as I am able to log into it's web page.  I am not sure what to look for in the SIP logs or SYSLogs to see when it is disconnected.  Any pointers would be appreciated.Thanks,   Steve

Hi, I am currently setting up a set of Poly Rove 40 handsets connected to a Rove b2 basestation. I can access the b2 basestation's web guide to make changes prior to provisioning the station with Zoom, however, as soon as I provision the basestation to Zoom, I can no longer access the basestation's web gui. I just get a "Connection Refused" error when trying to navigate to the basestation's IP address. I need to be able to access the web gui so I can add repeaters to the system. I've tried everything I've found related to fixing a connection refused error with no luck. What am I doing wrong to not be able to access the base station after provisioning?