Zoom phone logs

Hello ​@John Hughes , I haven't seen in the Zoom Phone Logs information telling which side terminated the call; I see that information is available in the Zoom Contact Center.

But if you are willing to play a bit with Webhooks generated by Zoom Phone, you could subscribe to two of them that can tell you when the Zoom Phone User terminated the call so that way you know the ones terminated locally and by default, the rest were terminated by the external caller or called number.

Here are the 3 Webhooks I would play with:

This one will give you a notification every time a call ends with the information about the call:

https://developers.zoom.us/docs/api/phone/events/#tag/phone/postphone.callee_call_log_completed

These two will give you a notification with the call information when an Zoom Phone user is the one that terminated the call:

https://developers.zoom.us/docs/api/phone/events/#tag/phone/postphone.caller_ended

https://developers.zoom.us/docs/api/phone/events/#tag/phone/postphone.caller_ended

I think you can use the Incoming Webhook Markeplace App to develop something to send this Raw information to a Zoom Chat Channel and manually extract the information from there, or you can be more sophisticated and create your own app that manages and filters all that information into a nice report.

There is a “Call ID” field in the generated records that will tie the information of the calls together so you know what records information are from the same call:

There plenty more Webhooks if you are interested in creating your own “real-time” reports about what is going on with your Zoom Phone calls.

I hope this helps, and please let's us know if it does.

​@Vinnie