Phone

It is great to be able to travel and have a phone internationally. It will be great if all countries can one day be included. The cutover from Skype was really super rough! But now it seems to work.

I have unassigned the Zoom Phone licenses from 2 users and removed their DID numbers, but I can't figure out how to remove their extension from the account without removing the whole account. They do not want an extension in the Zoom phone system any longer, but they use Zoom meetings all the time and don't want to be deleted. Is there a way to just remove the extension number once you remove the Zoom phone license ? 

Over the past few weeks it is suddenly hit or miss whether I can hear the caller.  I test the settings afterwards and they are fine. Also, my phone is ringing, along with my computer, but not giving me a way to answer on the phone, until it finishes one cycle of trying, and continues to ring longer on a 2nd cycle, then the interface on my phone pops up on my phone to answer.  Why all the sudden bugs? 

I just bought a new Samsung phone. I cannot connect to my car's Bluetooth audio through the Zoom app at all. It is very frustrating. I cannot find an audio setting in either the app or website that helps. My Bluetooth audio is working perfectly for evey other app.

Just setting our Zoom phone system up, have connected Hubspot and Zoom using the integrations... however there's no contacts being synced to either the desktop or mobile apps (without this it would be pretty pointless). Any ideas what I've missed or what might be broken?I'm the admin on both accounts

Hello, Is there a way to use my Zoom number to register on WhatApp. Regards

Can i route auto receptionist to Zoom contact center without a phone number assigned ?Also can i assign an extension to an IVR without any phone number . Can someone guide me through this topic. Your help is highly appreciated. 

Hi there, We got several Auto-Reception set up , and some are considered as more "critical" One of them will (depending on IVR choice) redirect to a person in charge of taking emergency call.As this person change from weeks , we got to manually change the N° every week.As well, we would like to be sure that no know forgot to redirect correctly (One time we had a person in support team that just added a space before the number...so nothing would never work) We are currently setting up a "control" automatic call once a week, to ensure that everything is setup correctly.But I can't test it through the IVR choice.Like... if my Auto Recep n° is 064101010  , is there a way to directly compose a number that would reach the correct IVR choice?Like... 064101010#2 ? Thanks for your helpHo...and if you have a different IDea on how to manage this problem (whole thing...) le

Zoom Phone includes a Call Screening feature. (Phone/Settings/Other) I like the feature, but I would prefer to customize the message. (the default is "Hello. This user's calls are being screened. Please press 1 to reach the user.") Zoom phone provides ways to customize all the other possible messages you might want, but I can't find any setting to edit this message. How can this message be changed?

I am a super Admin for the account and we have a sites using Zoom Phone with two Poly Edge e350 desktop phones. The users at the site have reported that when these devices are on an active call, there is no external audible ring to indicate a second incoming call. Other than the beep that is heard in the handset only, which is not sufficient to alert nearby team members. Our goal is to configure the devices so that a second incoming call triggers an audible ring from the phone’s speaker, ideally at a volume loud enough for another team member to hear and respond by picking up a different phone in the area. Does anyone know if there’s a configuration or solution that would make this possible? If so, could you please share what steps would be needed to implement it?Thanks!

Needing to change 40 Auto Receptionists and have already created and tested the template.  When I try to apply the template, the checkbox is greyed out at Auto Receptionist. These are all (Main Auto Receptionist) for the sites.I am the phone admin.Also tried with account owner login. Is there setting I need to change or go about this a different way?

I bought a 20 USD package which includes unlimited calls to any region but I am only able to call the USA and I needed this for calling UK numbers but the system doesn't let me call them What should I do

Has anyone found a way to customize reports for Zoom Phone? Such as the User performance report under analytics & reports. The usage report does go down to 1 call for the time range set, we are looking for users that may have 0 calls during the time period set as well.  

I really like the convenience of texting from the Zoom phone app on either the desktop or cell phone app.  However, I cannot find a way to cleanly export SMS messages other than doing screenshots with third-party apps.  It does not appear from other threads that anyone has found a work around for this issue, but I wanted to tap the knowledge base of the audience to see whether anyone has solved this issue.  Likewise -- IF ANY DEVELOPMENT GURUS ARE FOLLOWING THE THREAD, please incorporate a feature to export SMS messages and their contents (i.e. attachments) into the next major software upgrade for Zoom!  

Is it possible to order multiple phone numbers from different countries?  I can see in the pricing pages obvious options for adding additional numbers in different area codes in the US for example, but the specific use-case we are looking for is:- Normally making calls from Australia, but occasionally, the US, South Africa, Canada and Europe- Need an Australian mobile (+61 4xx) number, but also US and New Zealand numbers ideally- The ability to add additional European numbers in future would be very useful

Hello, I am able to receive calls, however, I receive an error message when making outbound calls:  "my plan does not support this service"   I am calling local numbers.    I hope you can helpThank you. 

I cannot change settings because I keep getting a message tell mew that I need to have a US Metered call plan. This is my call plan: Zoom Phone US & Canada Metered CallingI am logged in.I am the sole owner/ user. How do I fix this!!!??

I just set up my zoom plan (US/CA) Unlimited and finally figured out how to receive incoming calls to my desktop and zoom app on iphone.  Unfortunately, I'm unable to make outbound calls.  The same prompt is received from both the app and desktop attempts "sorry, we cannot complet your call.  Your service plan does not allow calls to destination".  Anyone have any idea what I did wrong? 

I am not able to make outbound calls.  I am in the US with an unlimited calling plan and a toll free number.  There is no error code and the call log shows the call as successful.   Does anyone know how to help?

I am a super Admin for the account and we have a sites using Zoom Phone with two Poly Edge e350 desktop phones. The users at the site have reported that when these devices are on an active call, there is no external audible ring to indicate a second incoming call. Other than the beep that is heard in the handset only, which is not sufficient to alert nearby team members. Our goal is to configure the devices so that a second incoming call triggers an audible ring from the phone’s speaker, ideally at a volume loud enough for another team member to hear and respond by picking up a different phone in the area. Does anyone know if there’s a configuration or solution that would make this possible? If so, could you please share what steps would be needed to implement it? Thanks!

Is there a way to use the First Name and Last Name fields for sorting and look-up in company contacts?  Right now, it is using the display name field and folks are modifying the display name by adding in titles and company name so that they are more identifiable in meetings with participants outside the company.  This throws off the search by name when a queue operator needs to forward a call to someone.

HiIs there anyway to route an incoming call to a different queue, user, anything other than default based on the caller ID number? RegardsDamien

Voicemails that I receive automatically get forwarded as attachments to Email, why do received faxes not do the same, or am I missing a setting?

We have Yealink T54W for our users that require a physical desk phone. I have added contacts to the Yealink's local directory and remote phonebook. When a call is connected, I've noticed the caller ID name change from what I have set in the local directory or remote phonebook. Is Zoom performing a SIP update when a call is connected? I'm assuming whatever is happening causes at least the caller name to change. In the provided example, the caller name was being reverted to how my cell phone carrier displays my name. The avatar/logo from what I set in the local directory remained too, which seems odd, as I would think it would 1) drop the entire local directory contact that was matched or 2) not allow a local contact name to be changed if matched. In my testing, it seems to occur mainly for inbound calls. Outbound calls seem to stick better. 

Hi I'm in process of developing a tool to capture and record zoom phone calls as they happen. I don't want to use the recordings available after call ends as provided by zoom. I want to record them while they happen. Is there livestreaming phone data available like zoom provides for meetings?