Message presented for call screening | Community
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Newcomer
June 25, 2025
Question

Message presented for call screening

  • June 25, 2025
  • 1 reply
  • 11 views

Zoom Phone includes a Call Screening feature. (Phone/Settings/Other) I like the feature, but I would prefer to customize the message. (the default is "Hello. This user's calls are being screened. Please press 1 to reach the user.") Zoom phone provides ways to customize all the other possible messages you might want, but I can't find any setting to edit this message. How can this message be changed?

1 reply

sparrow
Community Super Champion | Customer
Community Super Champion | Customer
June 27, 2025

It can't be changed. This isn't an admin facing option like other audio prompts which can be overwritten. You can request this to Zoom via your TAM or you can post it here in the community on a separate post to see if you get community backing.