Trouble making outbound calls

Forum|Forum|2 years ago
April 26, 2023
4 replies
6 views

I am not able to make outbound calls. I am in the US with an unlimited calling plan and a toll free number. There is no error code and the call log shows the call as successful. Does anyone know how to help?

S

sachinzoom

Community Champion | Employee

Hi @AYeaster

You said you are not able to make outbound calls but logs show it as completed. Does the other party's phone ring ? What role is the toll-free number playing ?

Screenshots may help

Secondly, Have you assigned the Unlimited calling plan to yourself ?

Thirdly, Under Account management -> Billing -> Zoom phone -> View/Edit countries make sure the country you are calling within, is selected, even United States.